Finding herself as a paralegal at a personal injury law firm that went into rapid-growth mode, Jessica Rios was quickly transitioned out of the litigation department and into operations.
A big part of her success in this new role was figuring out where everything and everyone fell into place – and along the way she found out how doing this successfully sometimes defies conventional wisdom and requires an ability to not only expect the unexpected, but thrive in the midst of it.
Join Chris Mullins for this concise yet deeply insightful conversation with Jessica, who is the Operations Office Administrator for Keller Swan Injury Attorneys, a successful and thriving client of Chris’ Intake Academy – and be prepared for a pageful of “a-ha” moments in the next 20 minutes.
Tune in now and get Jessica Rios’ thoughts on:
- What drives Jessica’s purpose and passion for the legal profession and practice of law
- Lessons she learned that she wishes she knew the answers to when she first started out
- Jessica’s experience as Operations Office Administrator at a personal injury law firm that in a very short time has increased its staffing more than five-fold
- The importance of personal and professional relationships, as important as (if not more important than) on-paper qualifications when deciding who to promote and how to make them successful in an elevated role
- What law firms in the process of a merger or acquisition need to understand as far as building effective operations, which includes client intake
- Why you should never, ever reschedule an operations team meeting
- And much, much more!
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