Unlock the power of AI for your small business! In this episode of the Madroit Podcast, Jordan Haynes and Winston Hofer break down how home and professional service businesses can use AI tools to boost customer engagement, save time, and deliver more personalized experiences—without needing to be a tech expert. Learn about practical tools, common mistakes to avoid, and easy ways to get started with AI today.
Episode #: 47
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⏰ TIMESTAMPS:
00:00 – Introduction to the episode topic: AI
00:16 – Why AI matters for customer engagement
01:44 – Real-world AI use cases for small businesses
02:01 – Smart appointment scheduling & CRM integrations
02:16 – AI reception, chatbots, and phone answering
02:46 – Using AI for quoting, scoping, and estimates
03:17 – Easy AI tools to start with (ManyChat, Jasper, Fireflies, Calendly)
04:55 – Start small: Automate one workflow at a time
05:03 – AI isn’t about reinventing the wheel
05:08 – The explosion of AI tools & picking the right one
05:25 – Common AI mistakes: sounding robotic, over-automation
06:49 – Training your AI: Why it matters
08:06 – Simple AI starting points: FAQ, follow-up emails, call summaries
09:02 – A/B testing chatbots, personalized email campaigns
10:13 – Consistency and authenticity with AI
11:14 – Final thoughts: AI for local businesses, not just big tech
11:39 – Conclusion and Reach Out With Questions to madroitmarketing.com/podcast
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