Episode Transcript
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Speaker 1 (00:06):
Welcome to the Maven
Marketing Podcast.
Today is Maven Monday.
I'm your host, Brandon Welch,and I'm joined by Caleb going
camping AG.
Speaker 2 (00:13):
That's right.
Speaker 1 (00:14):
He is going to go
like a real man and take his
family.
That's right Down by the river,down by.
What else are you going to?
Speaker 2 (00:21):
do.
It's a lake, I think,technically, but Okay, our lakes
here are rivers.
We were just talking about thattoday.
It's a river with a dam on theend of it With just feet on top
of it.
Speaker 1 (00:29):
Yeah, we just stop
them up, but we're going to have
fun.
Speaker 2 (00:32):
We're going to couple
three days out in the wild we
just saw a video of a bearwandered in a town, in the town
next to the woods where we'regoing so that's a good start,
right before you go yeah, like Isaw this like animal control,
catching the bear and putting ina cage to take it back out to
(00:53):
the wild.
Speaker 1 (00:53):
So I saw, I thought
you were going to say but this
video, I saw the idea, this guywhose judgment was temporarily
impaired, yeah, um this bear isbarely there.
It just walked up in their yardHaving this picnic and the guy's
like Frank, you gotta leave.
And he's like showing him thedoor.
He's like get out of here,frank.
He's patting him on the backand the bear just swipes him,
(01:16):
scrapes his skin off, justslapped him hey, be careful.
So this is the place For 102episodes, now that we help you
eliminate waste in advertising,grow your business so you can
achieve the big dream.
And if you are new to thepodcast, you want to rewind and
go watch the last two episodes,because that's an overview of
(01:37):
what we've been doing for thelast almost two years.
Next week, I think, isofficially two years.
Yes, it is, and that is superexciting.
It's the first week of June andwe do this because we are
unreasonably obsessed withhelping entrepreneurial people
little companies that are ontheir way to being big companies
do that just a little faster,with a little less heartache.
Speaker 2 (01:58):
Yeah.
Speaker 1 (01:59):
And so if you're here
for the first time, welcome.
We are adding members every dayto our subscribers.
If you've been here for thewhole long thing, we're about to
be in a whole new season.
We're turning this thing up.
We're going to start doingdeeper recaps of our episodes
offline.
In some printed materialsYou're going to see more shorts
(02:22):
and more shorts of the videovariety, not below the table,
not below the table.
Speaker 3 (02:29):
You'll just see us
from the waist up from now on.
Who knows what's going on.
Speaker 2 (02:33):
You don't know if
we're wearing shorts or not.
That's right, and we like tokeep it that way.
Speaker 1 (02:37):
Yeah, there's a
period of time when you're doing
podcasting where you're likeokay, let's just prove to myself
that we're actually doing it.
I think we've got a pretty goodtrack record.
Speaker 2 (02:44):
A hundred is pretty
solid.
Speaker 1 (02:45):
Yeah, one hundred is
a pretty good mark and today,
kind of in true Maven Mondayfashion, we're just taking a
real life topic.
It's a little bit in the weeds,but if you are building a local
company and you were using mediaand if you were trying to
become the most liked, trustedand well-known company in your
market, which most people wouldsay, yes, I would like to have
(03:08):
that, uh, you're going toencounter this question at some
point.
Um and over over the years,this has come from clients.
Uh, this last couple of weekswhere we're onboarding some
really awesome like new partnerclients, and then we, uh, are
increasing some budgets.
I said we're increasing, weclients are increasing their
investment because the stuffwe're talking about just is
(03:28):
working.
It's working and they'regrowing and they want to double
down on it schedule.
Because if you've been part ofthe Maven marketing world or if
you've read the book, you knowthat we are very long-term and
(03:49):
strategic in how we decide toadvertise and where we decide to
advertise.
And the short version of thatis that you want to basically
own an audience over and overand over and over again.
Speaker 2 (04:03):
We call that tomorrow
marketing.
Speaker 1 (04:04):
We call that tomorrow
marketing.
We call that tomorrow marketing.
You're waiting for the magicalmoment, especially if you're
selling products that take along time for people to get
around to buying, like HVACsystems or home service or legal
products or medical procedures,caskets, things that take a
long time to come around to.
Buying Caskets.
I mean things that take a longtime to come around to buying.
(04:26):
There's a very, very smallamount of people at the finish
line wanting to buy those today,and there's a way to win those
people over too.
But usually the game for TV andradio is that you're trying to
win over a large group of peopleso that one day, when they
happen to suddenly need yourproduct or service, tens and
tens of thousands of them areeventually getting there.
They think of you first andthey feel good about you and
(04:48):
they want to do business withyou versus the other competitors
, and they skip the searchengines or they go to the search
engines already looking foryour name instead of trying to
pick you off a list of randomcompetitors.
So this episode is kind ofassuming that you are on board
with that.
If you haven't thought throughthat process, we have a really
good episode.
It was like in the 50 or 60episode that was called.
Speaker 2 (05:11):
Yeah, we'll link it
up in the show notes.
Speaker 1 (05:13):
We'll link it in the
show notes, but it's called
Watch this Before you Buy TV orRadio Ads.
Speaker 2 (05:17):
Yes.
Speaker 1 (05:17):
And that would be
like definitely a precursor to
this one.
But assuming you've watchedthat, assuming you're well on
your way to being a tomorrowmarketer, uh, we're so proud of
you and the question is going tocome up.
Okay, I've been in this spotfor, you know, two or three
years.
Yeah, when do I switch that up?
Speaker 2 (05:32):
Yeah, and that's, I
think, usually you.
The assumptive behind that isshouldn't.
Speaker 1 (05:39):
I throw that out?
Speaker 2 (05:39):
Isn't that audience
tired of seeing me?
Or haven't I gotten them?
Gotten everything?
Out of this right, I squeezedit.
As much juice will come out ascome out by now.
Yep, and it's actually.
It's a good question, it's afair question, but it can lead
to a dangerous result if youdon't think about it in the form
of tomorrow marketing.
And so every you know you canactually divide out the life
(06:00):
cycle of your customer, the likethe buying cycle of your
product.
You can divide that out byyears and months and weeks and
you'll find that a very, verysmall percentage of your
audience, or of your you know ofthe world, is buying what you
sell this week or this month.
But if you stack that up, youknow, let's say it's half of 1%
(06:21):
is buying this month.
Speaker 1 (06:23):
Yeah.
Speaker 2 (06:23):
Next month it becomes
one whole percent that you were
talking to.
If you're consistently, youknow, having a radio or TV
campaign, you were talking tothat audience.
Now we've got one whole percent.
Yes, statistically is buyingRight.
Next, in four months, we'retalking about.
2% of those people have enteredthe buying cycle and so what we
want to do is stay there for avery, very long time because we
(06:46):
don't want to lose the equitywe've built.
And that percent, that'scompounding interest.
Literally, that's happeningover time.
Speaker 1 (06:53):
This wasn't in our
show notes, but that's a really,
really important equation.
Just stop for a second.
You're going, caleb.
How in the heck would I know ifhalf a percent is buying or 3%
is buying?
You would just look across yourindustry and say, okay, on
average, how long does it takebefore somebody needs my product
?
How long do they haverefrigerators?
13 years?
(07:15):
How long do they have roofs?
And if you don't know that, youreally should be in your
business.
But how long does it take afamily to get around to hiring
an estate attorney?
How long before people switchdoctors?
You can Google that or you cancheat GPT.
It's not that hard to find.
Just find the amount of yearsand it's going to give you a
range.
But let's just say it was 15,right?
15 is a pretty fair number weuse for roofing.
Yeah.
You would take the number oneand divide it by 15, and you
(07:36):
would get 0.06.
We won't say the other 666 isbehind it, but it's 0.06, maybe
0.07.
And then, so that's your,that's your percentage per year,
Yep.
And then you would divide thatby 12 months and that would give
you huh, what do you know?
Half a percent 0.005.
Speaker 2 (07:54):
Hey, we did not plan
this.
It's all on the fly, I promiseActually.
Speaker 1 (07:56):
I've done that so
many, that math so many times.
Speaker 2 (07:58):
I knew yeah, that's
why I picked 15.
Speaker 1 (08:00):
But there would be a
half a percent per month and
you're going okay.
Well, if that's true, then ittakes 15 years to get the full
value out of my tomorrowmarketing and, by the way, once
that happens, the first half apercent just reset.
Yeah, I have some clients thatwere early, early on in my
career that are back and theywere new when they started with
(08:24):
me or otherwise they wouldn'thave rolled the dice with me and
yeah.
Yeah, Anyway, they are gettinga background to their very first
customers like home improvement.
Speaker 2 (08:31):
That's so weird.
And they're redoing their roofs.
Speaker 1 (08:34):
So, that is a really
cool thing, and taking that away
, you're going okay.
The big idea here is that If wealready have equity with that
audience, why would we change itin the first place?
And this is kind of pointnumber one we're always trying
to fill one glass at a time,yeah, and keep it full.
Keep it full, that's right, andso that's.
Speaker 2 (08:54):
the thing is, we're
going to fill it up this month
and we're going to fill it upnext month.
12 months out of the year, 52weeks a year, we're going to be
there.
Speaker 1 (09:03):
I think I should use
a dating analogy right now,
because it just seems like themodel of courtship, right?
The longer you court, thestronger the bond is and the
less likely that you're going toyou know he or she is going to
have wandering eyes, right, yep,you're tighter bonded.
But if you stop, you know,going on dates and over time
(09:25):
which is that's the analogy foryour showing up and telling them
wonderful things about yourcompany or talking about their
life, right, and you'readvertising that's when they
become less bonded to you, so itcan deteriorate.
Harvard did a study a whileback that talked about kind of
the revolving window ofinfluence and they said after 18
(09:47):
months it fully deteriorates.
So we tend to consult about ayear, up to a year and a half
worth of our personal experienceand, by the way, a lot of that
happens in the subconscious.
It's not like we go oh, I sawthat ad 7.2 months ago, so I
think I'll call that company.
That's just the naturalsynaptic firing and the
long-term memory that we hold onto for involuntary recall of
(10:09):
companies or brands or people orwhatever.
And so after you could stop, ifyou've been advertising for a
while, you could stop, and up to18 months from now, you would
get some measurable or somemeaningful return on that, but
after that it's kind of gone.
But you don't want to do thatbecause it takes a long time.
It takes 18 months to build upto that too, right.
And so, point being, generallythe answer is never Just add to
(10:37):
it, but there are someexceptions.
Speaker 2 (10:39):
Point number one is
what we say around here is fill
one glass at a time.
It means do one thing, do itwell, fill it all the way up,
keep it full For at a time.
It means do one thing, do itwell, fill it all the way up,
keep it full.
For TV filling that glass meansa minimum of three spots a week
.
We would recommend three tofive.
Five if you can.
That's a full glass In a singleprogram.
(11:00):
Typically a habitual, maybe anews program is our favorite.
Speaker 1 (11:04):
News program,
something that brings back an
audience every day.
Speaker 2 (11:07):
Probably a little bit
more local-minded.
They come back every single dayfor that thing, and you're
going to fill it up to fivetimes a week.
Yes, starting at no less thanthree.
Speaker 1 (11:16):
And somebody's like
well, why wouldn't I be in more
places?
Because it takes repetition forthem to remember you, Did you
know.
It takes repetition for them toremember you, did you know.
It takes repetition for them toremember you, did you?
Speaker 2 (11:29):
know it takes
repetition for them to remember
you.
Speaker 1 (11:31):
I knew he was going
to do that Repetition, plus the
relevancy of your ad.
Repetition plus relevancy.
So the more relevant you are,the less repetitions you have to
have.
But when you're a roofingcompany, you're only going to be
so relevant because peopledon't need the roof replaced, no
matter how much they like you,right, yeah?
Speaker 2 (11:48):
If you're on radio,
35 spots in the 6A to 7P.
That's the daytime radio,that's our philosophy 35 spots a
week.
Speaker 1 (11:58):
If you want more
reasons as to why those are the-
.
Speaker 2 (12:02):
Go check out that, go
check out that past episode and
then also chapters 9 through 15in the book.
Speaker 1 (12:07):
Kind of outline that
Yep.
Speaker 2 (12:10):
Yeah, so fill one
glass at a time.
Point number two is this atoday or tomorrow campaign?
That's the question you'regoing to ask yourself.
Yeah, if you're saying hey,should I change it?
Well, if it's tomorrow campaign?
Speaker 1 (12:22):
we just talked about
all the reasons that you
probably shouldn't change ittalked about all the reasons
that you probably shouldn'tchange it which tomorrow
campaigns for service companies,which is the majority of this
audience, and for people who aretrying to become well-branded
in their company.
That's the biggest reason touse TV or radio.
However, TV or radio can alsobe very good direct response, or
what we call today medias.
Speaker 2 (12:40):
Yeah.
Speaker 1 (12:41):
And if, let's just
say, you're promoting an event?
Speaker 2 (12:44):
Yeah, we used to work
with a local event venue, yeah,
and they'd run high frequencyads right up before the event or
the ticket sales close.
Speaker 1 (12:55):
Yeah, if you're
trying to get like, if you're
measuring the entire thing of Iran it and then 30 days, how
much money did I get from that?
Well, you are going to sort ofshake all the fruit off that
tree before they have a chanceto regrow.
And if you're not thinking longterm I don't I don't
necessarily recommend that, butthere are cases where it's like
(13:16):
I've got to think short term Iactually would change the
audience, because if I'm notassigning any more value to the
campaign than just what am Ipulling off today, I actually
would change the audience moreoften Because, yeah, just you
got to go find a new tree toshake.
Speaker 2 (13:32):
Yeah, the more you do
today marketing, the less it
works.
So, if you've done today,marketing to one audience, and
you said, hey, I've got thisshtick, this gimmick, this deal,
this offer.
Yeah.
This event.
Yes, if you've got this shtick,this gimmick, this deal, this
offer, this event, well, thataudience is going to become numb
to the specialness of thatafter you've done it for three
(13:54):
weeks or a month or whateverthat might be, it's a technical
term.
Speaker 1 (13:56):
Specialness, yeah,
specialness, yes, you have a lot
of specialness, thank you.
That's what my mom tells me.
But the best plan is to becomethe one that they think of first
anyway, and you do that by justchanging your message with the
same audience over and over.
Just keep being relevant bychanging your message.
So I will say there's a kind ofa recent exception I've had to
(14:21):
this rule so I didn't pull outof an audience, I didn't change
the schedule altogether, but Ihave a client in Atlanta and
very, very expensive market toget into.
I mean we're talking multiplesix figures to be even a small
to medium-sized player inbroadcast, and we've been
magically, after 12 months,things were just like there was
(14:43):
like this is awesome.
It's feeling really good.
And it's like, well, it justtakes that long sometime to
prime the pump and they're inthe you know they're in home
improvement space and you knowall credit to them.
They, they're like this is good, we.
We feel confident when I investsome more money and so what
should we do with that money?
And okay, at that point I knowI'm not going to pull off the
(15:04):
programs.
I've got like two audiences.
I'm really I was really doubleddown on or really heavy in.
I know I'm not going to pullcompletely out because I've got
really good equity and we made agood program decision anyway.
But I did look at GoogleAnalytics.
I'm going this is a tomorrowcampaign but we're getting some
today results as a cherry on topand so, if I can, I think I was
in five spots a week in one ofthe programs and I'm going.
(15:28):
So I'm going to pull a couplespots from that and I'm going to
put them more in this otherprogram because I've got more
money to spend more expensiveprogram because I'm getting more
responses.
There I just reduced it alittle bit.
I kind of shifted some budgetfocus, so it was like 60-40.
Now it's like 40-60.
And that's okay to do becauseyou can maintain an audience
(15:49):
with less frequency, especiallyafter a year's time.
Speaker 2 (15:52):
You still kept that
anchor in both places.
You just shifted the weightbecause you had budget to be
able to spend more on the moreexpensive program.
Speaker 1 (15:59):
Yeah, and it really.
In that case it was a lateafternoon program.
We just noticed analyticsdirect traffic is spiking more
at that time than it is middleof the day, it doesn't mean that
other program is bad.
That other program is actuallyprobably a bigger.
Reason why it's working laterin the day it's just later in
the day is when people are morelikely to act on it.
So those sorts of shifts areokay.
(16:20):
But I love this quote the grassdoesn't grow faster by tugging
on it.
Sometimes you just got to waitfor the grass to grow.
Right, that's right, and sothat kind of leads to the third
and final point.
You can shift budget, butgenerally only add to it when
(16:41):
your budget grows.
You can buy that same audience,maybe beef it up, get more with
that audience, or, if you'vegot enough, to buy a whole other
program at spots a week.
Um say it's a bigger program,more expensive.
You couldn't do it at first, ortwo years ago you couldn't do
it, but now you're spendingtwice the money so you can buy
the big.
I'm talking the 6 PM news.
(17:01):
I'm talking 500,000 people in amonth that are watching the
same program.
If you can afford to be onthose all day long, you become a
market leader.
Yep.
Speaker 2 (17:10):
Because remember that
that half of it's not half for
you necessarily, but it could be.
You could do your math half ofa percent of that audience of
that audience, yeah, and youcould find that out pretty
quickly with your, with your buyand the reach and frequency of
that.
But, um, that gets to be a bignumber, yeah, when you're buying
those bigger audiences and it's, it's pretty exciting to yeah
(17:32):
so that was all with TV Radio.
Speaker 1 (17:34):
it's just like I
would probably buy 35 spots
minimum 6A to 7P, monday throughFriday.
Again, if you want to know why,go listen to the other episode.
And then I'd probably buy up to55 to 65 spots a week in that
same station.
I would become like the mostaggressive advertiser on that
(17:55):
station before I would go addanother station, you know before
I'd go just like try tofragment that.
So we're not adding otherprograms on radio, whereas we're
adding other stationsaltogether.
So if I'm on the, you know thecountry station and I'm doing
really good at that frequencyand it's like the client's grown
, which happens a lot, and it'slike what do we do next?
(18:18):
Do we switch stations?
No, we keep the same one, weadd another one.
Sometimes you're leapfrogging,sometimes you're beefing one up
to the big level and then you'regoing okay, if I take a little
bit off that big size and I cango pair a little bit more money
with it and buy a second one,still with our minimum
frequencies in place there,that's good.
Speaker 2 (18:35):
Yeah.
Speaker 1 (18:36):
That's a lot.
We warned you that it was goingto be a little bit in the weeds
, yeah, so sorry for that.
Speaker 2 (18:41):
It's okay, it's fun.
It's fun, you're a marketer.
There's some nerds on here thatappreciate that you like it.
That's why you listen to week.
(19:01):
You don't miss an episode.
Okay, big recap, go for it,caleb.
Number one don't change yourprogramming just because Fill
one glass.
Maybe you've only got itthree-fifths of the way full.
Well, if you get more money,fill it all the way up and then,
once you're full, then go tothe next glass, move on.
Keep continuing to own anaudience.
Win them.
Don't give up on them, becausethey will turn into buyers
Tomorrow.
Campaigns are a matter of seedtime and harvest.
You, you know, don't go pullingon that grass unless you want
(19:22):
it to come out on you Like it'lljust pull right out of the
ground.
So, and then slight shifts areto bigger audiences are okay.
Are okay when your budgetchanges.
So that's.
Brandon talked about the ratiochanges and things like that.
You can.
There's nuance.
There's nuance to all of this,but what you want to stay true
to is you have built arelationship with a particular
(19:45):
set of people.
And don't let anybody creep inon that audience you are going
to be their choice for insertwhat you do here, yep.
Speaker 1 (19:55):
Good episode.
Speaker 2 (19:56):
Yeah.
Speaker 1 (19:56):
Quickie but a goodie.
Pair that with awesomemessaging and some of the stuff
we're going to be talking aboutcoming up.
How to create magneticmarketing campaigns with Carter.
Tell them about the mastermind.
Tell them about the mastermind.
Speaker 2 (20:17):
Hey, if you want to
know how to do that and all this
stuff we're talking about here,with a more hand-guided person
in your corner, you couldliterally pull up your buy and
say is this what you're talkingabout?
Speaker 1 (20:22):
Is this a little good
, and which program would you
choose?
Yeah, and am I paying too muchfor this?
Speaker 2 (20:28):
We can't do that in
this format, unfortunately.
Speaker 1 (20:31):
We can't.
We can tell you stories ofothers, but if you want it done
for you directly, kind of likewe do for full-blown partner
clients.
Here we have a really cool newthing called the Maven Marketing
Mastermind, and you're going towant to go to
mavenmethodtrainingcom.
That's on the screen now, andCarter just put a little cool
sound effect when I said now,didn't you, carter?
(20:53):
So you're going to be able tosign up there and for a very,
very reasonable investment on amonthly basis For right now it's
still $99 a month.
The street price of that isgoing up to $250 very soon, but
you can get in on the groundfloor of that group and you can
show up a couple times a monthand I or Caleb or Leslie or
(21:17):
another strategist on our teamwill be there answering your
questions and just being like,yeah, this is what I would do.
This is what all these wonderfulclients that we talk about here
, getting the great results thisis what they're doing.
So if you'd like to minimizeyour risk and increase your
return on investment of whatevermarketing plan you have going
for your business, that is whythe Maven Marketing Mastermind
(21:39):
exists and we're so freakingexcited about that.
Speaker 2 (21:41):
It'll be a group call
twice a month and then I think
another really cool piece willbe we're building a community
around that.
Other marketers, other businessleaders and you guys will be
able to interact and askquestions of each other, learn
from each other.
It doesn't all have to be aboutmarketing.
If you know us in any form,we're all about taking it past,
(22:03):
just marketing business as awhole.
So it's going to be great.
Speaker 1 (22:05):
No doubt, yep, that's
mavenmethodtrainingcom, and
right now there's an offer toget that for $99 a month, and
that's cheap insurance.
Yes, and guess what If you hateit?
We're going to give you yourmoney back.
Yeah.
We're not trying to get richoff this.
Yeah.
Just to, just to cover some ofthe cost of doing it.
So we'll be back here everyMonday answering your real life
(22:26):
marketing questions.
Because marketers who cannotteach you why are just a fancy
lie.
Have a great week.