August 29, 2022 • 44 mins
We may not understand it yet, but at this point we’ve all heard about the Metaverse. Some of us can’t wait to embrace it; others are already bitterly opposed to it. But it’s coming, whether we like it or not. In fact, the building blocks of Big Data and Augmented Reality (AR) are already here, we’re just waiting for technology companies to help converge them together.
That’s where today’s guest Eric Liu comes in. The CTO of the China-based company DIGITWIN Technologies (and its sister company Virspatial Technologies in Singapore), Eric is helping to usher in a new world where reality will coexist alongside its digital twin. Listen to today’s episode to understand how these technologies are already being applied both in China and around the world, and to ponder the moral and ethical implications behind them.
The episode also includes a catch-up interview with:
Casey Hall from Season 02 Episode 22
https://mosaicofchina.com/season-02-episode-22-casey-hall
Chapters
00:00 - Trailer & Intro
03:14 - Part 1
25:57 - Part 2
37:25 - Outro
40:23 - Catch-Up Interview
Subscribe to the PREMIUM version, see the visuals, and/or follow the full transcript for this episode at:
https://mosaicofchina.com/season-03-episode-01-eric-liu
Join the community:
https://instagram.com/oscology
https://www.linkedin.com/company/mosaicofchina
https://facebook.com/mosaicofchina
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:02):
[Trailer]EL: To be honest, sometimes I'm just like
“You know what?
I just wish I’d opened a coffee shop.”
[Intro]OF: Welcome to Mosaic of China, a podcast
about people who are making their mark inChina.
I’m your host, Oscar Fuchs.
This is the first full episode I’ve releasedin a long time, so it’s customary for me
(00:23):
to start with a quick reminder about the formatof these interviews.
If you’re listening to this and thinking“I don’t need to hear about the format,
I’ve been listening to this damn podcastsince Season 01, you fool” then you really
should at this point be subscribed to thePREMIUM version of the show on Patreon or
Apple Podcasts Subscriptions internationally,or on 爱发电 [Àifādiàn] in China.
(00:45):
If you were listening there, you wouldn’tbe hearing any of this guff, you’d already
be into the episode by now.
But no, you’re here, so you have to endurelistening to me going on and on about subscribing
to the PREMIUM version for just US$2 per month;and how you get around 15 extra minutes of
content in every interview; and how all youhave to do is follow the simple instructions,
(01:06):
and the PREMIUM show pops into your podcastfeed exactly in the same way as this version.
Well you’re here at least, and that stillmakes me happy.
So let me get on with explaining the format.
The first part is a freestyle conversation,starting with the description of an object
that the guest has brought in, which in someway exemplifies their life in China.
(01:27):
In the second part, the guest answers 10 questionsabout their tastes and experiences in China.
And the third part is where they nominatesomeone to appear in the next season of Mosaic
of China.
The show has been designed to have lots ofvisual content to follow alongside the audio,
so make sure you’re checking out the Mosaicof China website; or following the story at
(01:47):
@oscology on Instagram; or joining one ofthe listeners groups on WeChat by adding me
on my ID (01:52):
mosaicofchina.
And so today’s interview is with EricLiu.
Eric is a technology expert, so I have justtwo things to say about that.
Firstly, we start off talking about AugmentedReality - which is often abbreviated to ‘AR’
- and then proceed to jump from one technicaltopic to another.
(02:13):
If that makes you already feel like switchingoff, then don’t because the conversation
should be enjoyable both to experts like Ericand to idiots like me.
And secondly, Eric is quite a fast talkerand I may have been over-caffeinated because
I mirrored his talking speed in today’sinterview.
So for both of these reasons, it’s a goodexcuse to remind you there there’s a full
(02:37):
transcript available at Eric’s page on theMosaic of China website, or if you’re watching
this as a video on YouTube then you can followthe captions there.
PREMIUM subscribers have special access tothe full transcript of the longer versions
too.
One final reminder before we start, this timeto wait until the end of the episode, where
there’s a short catch-up interview withthe person who referred today’s guest from
(03:00):
the last season of Mosaic of China, whichin Eric’s case is the fashion journalist
Casey Hall from Season 02 Episode 22.
Right that’s finally enough from me, let’sbegin the show.
[Part 1]OF: Hi, Eric.
EL (03:15):
Hello!
OF (03:17):
Oh, it's a cheery start.
Actually, I am glad that I have a caffeinatedcoffee in front of me.
Normally, I just drink decaf.
But for this conversation, I feel like I needto have my wits about me.
Not just because of your perkiness.
It's also because of the topic we're talkingabout, which is going to be quite technical,
I believe.
EL (03:35):
Yes.
OF (03:36):
Because…
how would you describe your role right now?
EL (03:38):
Oh, boy.
So I am CTO and Co-Founder of DIGITWIN Technologies.
We do digital twinning of the real world.
So we bridge the physical with the digitalworld.
And especially these days, there's a lot oftalk of ‘the metaverse’, right?
The ‘digital twins’ makes it into an enterprisemetaverse.
OF (03:55):
OK.
Well, before we dive into that, the firstquestion that I ask you - and anyone in that
chair - is, what object did you bring thatin some way describes your life in China?
EL (04:05):
I actually brought glasses.
Because I think that, in the very near future,we're going to see the world through a different
lens.
And it symbolises a way that we will see thingswith augmented reality in the very near future.
OF (04:17):
You've already said the words ‘augmented reality’.
And in the context of glasses, you're makingme immediately think of Google Glass.
EL (04:25):
Yes.
OF (04:26):
Was that the point as well?
EL (04:27):
Well, it's actually the first step.
Because these days, everybody's talking aboutthe metaverse.
So what does that even mean?
Actually, it's just the internet.
But the way that you interact with it willchange.
So what if you wear AR and you can actuallysee around you, you can see the weather.
Instead of looking at your phone, to see whatwhat is the degrees, it actually shows you,
(04:48):
right.
Let’s say, in the next couple of years - nexttime I'm on the show, hopefully someday - I'll
wear some maybe Apple glasses, and I’lllook at you, and all of a sudden it'll pull
up all the information that we talked aboutpreviously.
OF (05:00):
Uh-huh.
EL (05:01):
I mean, it's a little scary, right?
But the thing is, this is inevitable, becauseinformation is already there.
It's just the way it's presented to us.
OF (05:07):
This is the thing, right?
Because the equivalent obviously would bethe encyclopaedia.
Where before the data was there, at leastin some form.
EL (05:15):
Yeah.
OF (05:16):
And if we wanted to know something, we just flicked through the encyclopaedia.
Then it's on the phone, all at our fingertips.
And then I guess this is just the next iterationof that.
It's going to be floating in the ether aswe are walking through the world.
EL (05:28):
Yes, absolutely.
And it's something that you experience, it'scalled Spatial Experience.
It’s very different, right?
Because the way that we learn as well - whenwe read something, versus seeing it on YouTube,
versus actually experiencing it live whenit surrounds you - I think that's going to
change the way that we see the world, andalso how we retain information.
OF (05:48):
OK well these are the basics, I'm sure many people listening are aware and familiar
with these terms.
Let's jump to what you are doing now.
So what is it that your company does?
EL (05:58):
So we create digital twins, like I was saying earlier.
so we…
OF (06:02):
No, I don't understand that.
EL (06:04):
So let's say right now we're in a studio.
Right here, right?
So it took me a while to get here, becauseof traffic.
But the thing is, I actually can scan thisroom to digitise this physical place.
And then I can actually add the digital elements,like this microphone or anything that's connected,
like the AC unit over there.
So we can actually put this into a 3D virtualworld, but which is connected to the physical
(06:28):
world.
OF (06:29):
OK, what you're saying is, it exists in real life, and I have this twin version of
it.
EL (06:34):
Right, exactly, exactly.
OF (06:35):
So in that example, what would be the point?
EL (06:37):
So then you can actually access it, and interact with it wherever you are in the world.
It’s something that you can just fly downinto, sort of like a video game.
You experience it, versus the 2D thing, whereyou pull it up, and you’ve got to wait for
it to stream in, and then you say, “OK,which cameras this?
Oh, yeah, it's in my living room.
Or is it my kitchen?”
That takes a lot of time for you to process.
(06:58):
I have about 10 cameras around my house.
The problem is, as soon as you access theapp, it actually has a grid list of all the
cameras.
Every single time I open it, I have to thinkabout it.
I have to think about which room do I needto look at?
OF (07:12):
Yes.
EL (07:13):
And how do I access it?
And I have to scroll through, and try to processit.
And that wastes a lot of time every singleday.
OF (07:19):
Yes, you're giving me the image of the archetypal security guard in a mall.
EL (07:22):
Yes.
OF (07:23):
You can see the monitor with all the different blocks of videos.
EL (07:25):
Exactly OF
What you're talking about, then, is the humaninteraction between you and the image, right?
Yes.
So we call it Human Computer Interaction,HCI.
OF (07:33):
HCI.
EL (07:34):
Yeah.
And that's the thing, right?
Where basically, we see the entire world - thephysical world - spatially.
Or in 3D.
So why can't we experience all of our datain 3D?
Recently, we did something in Singapore, whereit actually captured the entire water treatment
plant - right, the PUB - for the government.
It's such a large site, somebody can weara personal tracker.
(07:56):
In case they fall or get stuck, they justpress an SOS button.
And on our 3D digital twin that looks likea video game, it'll show up exactly where
they are.
When you click on their name, it'll fly downand show the live CCTV directly where he is.
And then the security guard can say “OK,quick, let's dispatch somebody over here”.
OF (08:15):
OK, so in that example, it's not for security, it's for something else.
EL (08:19):
For safety.
OF (08:20):
For safety, right.
EL (08:21):
Right, it could be for security, it could be for safety, it could be for entertainment.
Let's say sports.
You can actually run outside, and there'sa shadow, there’s an avatar of somebody
who already did it - physically, in the physicalworld - but it's just an overlay, an avatar
that's replaying the exact steps, the exactspeed that they did previously.
OF (08:41):
Which helps you compete with that avatar.
EL (08:43):
Exactly.
OF (08:44):
I mean, yeah, you're painting a very optimistic picture.
It must be who I am as a person, but I alwaysgo to negative.
EL (08:51):
Yeah.
OF (08:52):
But I'm sure actually most people, when they heard this idea of metaverse, they used
the word that you said before, it's an inevitability.
EL (08:58):
Yeah.
OF (08:59):
But it's one of those things where, is it actually going to be an improvement in
our lives?
Or is this going to have all kinds of weird,unintended consequences?
Your example of the person working in theplant in Singapore…
EL (09:09):
Yeah.
OF (09:10):
He or she presses a button, and it works.
That's the benign example.
EL (09:15):
Yes.
OF (09:16):
The malignant example would be that there are cameras tracing all employees, at all
times…
EL (09:22):
Yes.
OF (09:23):
Where we can't possibly step out for one second to do a wee, because there's someone…
You know, there'll be an alarm.
And they'll count how many wees we do.
EL (09:28):
Yeah.
OF (09:29):
That’s obviously going to happen, isn't it?
EL (09:31):
It's already happening.
We just don't know about it, or we don't seeit.
Because I talk to a lot of factory ownersabout these things, and they actually want
that.
The operators, the management, they want tounderstand the big data.
It doesn't mean that they're going to acton it.
OF (09:46):
I think you're again taking the optimistic route.
Because what you're thinking of is the anonymisedversion.
Where you look at the big data, and then youcan extrapolate, and work out what's going
wrong.
Then it's useful.
What worries me is when you personalise it.
EL (09:59):
Yeah.
Let's take another example actually.
Retail stores, right?
OF (10:02):
Retail stores.
EL (10:03):
Yeah.
You step into a retail store, right?
It could be any brand.
They already have all this data on you.
For them.
It's not anonymised, because you're in theirproperty.
They have access to all your information,saying ‘You bought these sweatpants last
season.'
She's gonna be like “Hey, would you likethis new thing?”
Right?
I mean, there's so much that they can capitalise.
OF (10:21):
In that example with the retail store, I see only a small window where that's going
to work.
It's when it's a new technology, and the customerwalking in doesn't necessarily know that the
sales rep has this information.
And they feel like “Oh!”
You know, they feel like they have some genuinememory.
EL (10:38):
Yeah.
OF (10:39):
And then they're like “Yes, I feel some engagement with this brand.
I'm gonna buy that.
How the hell did you know that I wanted thesweatshirts?”
Right?
EL (10:46):
Right.
OF (10:47):
And so I can see it working in that area.
But then…
You know where I'm going, right?
EL (10:50):
Yes.
OF (10:51):
As we all get used to it, it's gonna become so inauthentic.
Because of course, we know that the salesrep has our data.
“Just **** leave me alone, sales rep.”
How do you see that extrapolating into thefuture?
If not what I've just said.
EL (11:03):
I think it's the way that we utilise our, for example Google services or WeChat.
It makes our lives easier, it's more convenient.
And we know we're giving up our data, we'vealready agreed to their licencing agreement
or whatever, right?
So the thing is, you already know that you'regiving data to make your life easier and more
efficient.
So in a way, I think there's going to be twotypes of stores in the future, right?
(11:25):
The ones that are fully connected, that haveyour access to information, you go in, you
get out.
Right, you know exactly what you want.
OF (11:30):
There actually won’t even be a salesperson, there'll be a computer.
EL (11:33):
Exactly, yeah.
OF (11:34):
It's inevitable.
But that’s…
You see, this is where I think about Darwin,you know.
I think that we all have a misconception ofDarwin, because we all think “Oh, it's all
about progress for the better”.
But actually Darwin himself, he did see speciesthat either flatlined or they retrograded.
You know, it's not always about progress forthe right reasons.
This is where we don't understand Darwinismproperly.
(11:55):
We can go backwards, you know.
EL (11:56):
Yeah, we can.
OF (11:57):
And for some reason, this technology is where I get really scared.
I'll give you an example.
So out and about in the city in Shanghai,there was a time - I'm not even sure if it's
still happening, I haven't seen it for a while- that if you, as a pedestrian, walked across
a crossing and it was a red light, then itwould have your picture…
EL (12:14):
Yes!
OF (12:15):
…It would ping up your name, because it has your photo ID and knows who you are…
EL (12:18):
Oh, yeah.
OF (12:19):
And it gives you a scare saying, “Hey, you've just crossed the road, and you shouldn't
have.”
Is that ‘twin world?’
Is that a good example, or is it somethingelse?
EL (12:26):
That is twin world, exactly.
OF (12:27):
That is twin world, right?
EL (12:28):
Because all this data already exists, right?
And it's just how you interact with it, orhow we or how businesses or governments interact,
and see it and visualise it.
OF (12:37):
Well then let's zoom out then.
Because the examples you've given so far havegone from home, to factory, to retail mall.
But then now we can talk about society aswell.
EL (12:47):
Yes.
OF (12:48):
As a company, are you working with cities?
EL (12:49):
Absolutely, yeah.
OF (12:50):
Yes.
EL (12:51):
We worked on smart cities, various ones in China.
It's for different departments, right.
So we see ourselves as potentially almostlike an operating system.
So let's say it could be for fire emergencyresponse.
We did a project where basically it was geo-locatinga lot of their fire stations on a 3D map.
As soon as one of the fire departments wouldget a call, it would actually pop up on the
(13:14):
map, on the 3D map.
So all of the fire departments’ informationlinked together, and they can see exactly
what's going on.
They can try to optimise it as well.
They see Firetruck 1 in 古北 [Gǔběi]: “It hasn't been maintained, maybe we need (13:22):
undefined
to stop sending it out.
At the same time, maybe we can dispatch thiscar in 静安 [Jìng’ān], that's a little
bit further away, but maybe won't break down.”
One of the projects was actually with thisshopping mall called ‘Global Harbor’.
I think it's one of the largest malls in theworld, from my understanding.
OF (13:45):
Oh.
It’s here in Shanghai, is it?
EL (13:47):
Yeah.
Yeah, it’s huge.
OF (13:49):
OK.
EL (13:50):
We’re about to scan the entire mall, so that they if something happens at H&M for
example, and there's an emergency that happens,they can say “What's the closest path to
get out?
As well as for the fire people to get in?”
Outside of the mall, there are these firehydrants, that are actually also on this 3D
plan, right?
So they can say “OK, well, if there's afire happening at H&M, how many rolls of the
(14:13):
fire hose do I need to bring?”
So all of this can be calculated.
OF (14:16):
And which hydrant to use…
EL (14:17):
Exactly.
OF (14:18):
…How many fire trucks, from which station, should be deployed…
EL (14:21):
Yeah.
If it's actually the fire commander, theyhave access to the whole Smart City region.
Then you zoom into the fire brigade, right,the team that actually is dispatched to go
to the mall, for example.
Maybe they have an iPad, where they can actuallyaccess that information like the fire hydrants.
And then when the actual firefighters getin - so this is something that we haven't
(14:44):
actually done, because this is for the future- one day firefighters can actually have AR,
so then they actually know exactly where theircolleagues are, where their other firemen
are.
Because they can actually see through wallsalmost, right?
OF (14:56):
Yes.
Or if it’s smokey…
EL (14:58):
Yes!
OF (14:59):
…They have full visibility, as though it's just the mall in normal times.
EL (15:02):
Exactly.
So I mean, using technology, this is wherethe two-sided things happen, right?
I would like to actually see our technologieshelp the world, save lives.
OF (15:12):
Yeah.
This is it, when I talk about technology topeople like you, at some point we always end
up talking about morality and ethics.
EL (15:20):
Absolutely.
OF (15:21):
Like, do you think about it?
Or do you just have this ‘inevitabilitymantra’ in your head?
Where you're like “Oh look, if I wasn'tdoing it, somebody else would.
So I absolve myself."
EL (15:30):
Yeah, you know, that's the thing, like I try to do good with the technologies that
I work with.
And I try to be the thought leader in thesenew industries, and show people that “Hey,
you know what?
We can gamify things, we can make it better,we can improve people's lives.”
You know, the younger generation, - especiallyin China, that grew up with WeChat - they
don't really care about privacy that much.
(15:51):
Because they just grew up with it, this isall they know.
So the thing is, what I try to tend to dois saying “OK, well, maybe in the future
- maybe - maybe that’s something that theycan choose to do, or not.”
I think when it comes down to it, if we'reactually the thought leaders, if we’re in
the lead, we can actually try to dictate whereit can potentially be going, right?
OF (16:14):
In some way, influence.
EL (16:16):
Yes, in some way influence.
As long as there's influence.
Because - like you're saying - there’s alwaysgoing to be a dark side.
But if I'm still in power, and I see thatthis is happening, I will try to remedy that.
Right, because this is who I am.
There are other companies that I don't knowabout, maybe they want to say "OK, I just
want information, I want to sell it,” etc.
That's a business model, because they wantmoney, right?
OF (16:38):
Yeah.
EL (16:39):
But for me, right, it's really not about becoming a millionaire, and doing all these
things.
Look at Elon Musk.
He is almost guiding humanity towards Mars!
It’s ridiculous.
OF (16:50):
I understand.
I understand what you're saying.
I'd rather have people who are thinking aboutit, than people who are not.
EL (16:55):
Yeah.
OF (16:56):
People who are just selling technology to everyone.
EL (16:57):
Exactly.
OF (16:58):
And I know that you're thinking about it, at least.
But then at the same time, I'm thinking aboutyou in the situation of Mark Zuckerberg, let's
say 10 years ago, when he was saying the samething.
Like “It's all about good, it’s all aboutconnecting people at university.”
And then suddenly, you know, he's in a situationwhere he's got a lot more power.
And has he asked himself these moral questionsor not?
And I don't think we really know.
All of these tech giants, you see the genius,and you see the ambiguity when it comes to
(17:22):
morality as well.
EL (17:23):
Yeah.
OF (17:24):
In your situation, have you had an example where you could have sold your technology
to any kind of organisation, and you decidednot to?
EL (17:31):
Yes.
Yes, absolutely.
Let's just say it was for defence.
OF (17:36):
Yeah.
And then, what about risks on a day-to-daybasis?
How do you mitigate risks when it comes toyou dealing with big data, and dealing with
very high-profile clients?
EL (17:47):
So this is the thing where, it's not like we're collecting the data.
We're not Facebook, the data doesn't actuallycome from us.
The data is actually theirs, our customers.
We're just giving them tools to access itand visualise it better.
To just be more effective at their daily jobs.
OF (18:02):
Uh-huh.
Well, I've been quite mean to you, becauseI want to talk about your technology, and
I've made you talk about all these biggertopics.
But you've been very kind to humour me inmy questions.
EL (18:13):
But it's super important, right?
OF (18:15):
Yeah.
EL (18:16):
Because you're absolutely right, Oscar.
As we move towards the next generation ofthe metaverse - or information, right - we
should be talking about this.
And we need to educate people to say “Thisis potentially the right path forward”.
OF (18:28):
Let me take a shift in the conversation and play you the recording of the person who
invited you onto Mosaic of China, which wasCasey Hall.
EL (18:37):
Yeah!
OF (18:38):
Let's hear what she had to say.
[Start of Audio Clip]Casey HALL: I would recommend you interview
Eric Liu, who is the CTO of a Chinese techcompany.
His company does a lot with technology, bigdata.
I should also say that my husband works there,so that's how I know about them.
[End of Audio Clip]OF: Hello to Casey.
EL (18:57):
Hello!
OF (18:58):
Tell me then, how much interaction do you have with her?
What's your connection?
I guess through her husband, as she said.
EL (19:02):
Yeah, yeah, through her husband, Mike.
What's really interesting is that Mike toldme last night that for the first time in his
life, Casey understands what he's doing, whichis the metaverse
OF (19:13):
Oh, because now it's becoming more known.
EL (19:15):
Yeah.
OF (19:16):
And suddenly we have the vocabulary to talk about it.
EL (19:18):
But apparently, even in the fashion industry, the metaverse is huge.
So this is the thing, where the Metaverseis spanning across every single industry now.
OF (19:26):
The reason I wanted to play that was because, she described your company as a Chinese company.
EL (19:30):
Yeah.
OF (19:31):
And she described you as a CTO.
So I just want to find out about that story.
EL (19:33):
Yeah.
OF (19:34):
So would you say that this company could be run just the same elsewhere?
Or is it a very Chinese company?
EL (19:38):
I would say it's half/half, right.
And that's the the pros and cons of beingover here in China.
Because I come from Silicon Valley.
So I tried to bring a lot of the managementstyle, as well as the way that I see things,
how things should happen.
So you know, we heard the whole ‘996’,right?
9am to 9pm, six days a week.
I mean, that work ethic is pretty crazy.
(19:59):
Like we all heard with Huawei etc, these Chinesecompanies.
I don't see that as a requirement, right?
We should actually make employees enjoy whatthey do.
And if they enjoy what they do - and theysee the vision in the future, and the potential
for the technologies that we work on - theyshould be happy to work extra hours themselves.
It could be at home, it could be anywherein the world.
OF (20:21):
Which sounds like what a Silicon Valley company would be…
EL (20:24):
Oh, yeah.
OF (20:25):
…In terms of the culture.
Is that the culture that you have?
EL (20:27):
At least for the engineering staff, yes.
OF (20:28):
A-ha.
You’re a CTO, you’re a Co-Founder.
So why are you CTO, not CEO?
EL (20:34):
So in 2015, actually I started a company called UNISOL Technologies.
And I was CEO at the time.
It was just me, actually.
And it was really interesting.
I got up to about 50 employees, and then thetrade war hit.
And I realised real quick in China, that - especiallybeing a U.S. citizen - if I want to work in
(20:57):
smart cities, that's going to be harder.
OF (20:59):
Oh.
EL (21:00):
So that's why I partnered with a with a Chinese partner.
OF (21:03):
Yes.
EL (21:04):
Yeah, so this is why DIGITWIN Technologies is today what it is.
OF (21:08):
Is that why you didn't continue with your previous company, because you realised there
was a certain limit that you could reach asa CEO from America?
EL (21:14):
Absolutely.
OF (21:15):
That’s smart.
EL (21:16):
So I think for me, moving forward, I'm going to be helping more with our international
approach as well.
We actually have a Singapore hub called VirspatialTechnologies.
It’s different branding.
That is the company that will actually startmaking this technology more realistic for
outside of China as well.
OK.
And then we're gonna see where else we can actually expand it to.
OF (21:39):
Yeah.
You did say that you worked in Silicon Valley.
What's your back-story?
EL (21:42):
Oh, wow.
So originally I worked in the mortgage industry,right out of college.
The key turning-point for my career was workingfor the video game industry.
OF (21:54):
Ah well this all makes sense now.
EL (21:56):
Right.
So then I went to NVIDIA.
OF (21:59):
NVIDIA, they did virtualization, right?
EL (22:01):
Yeah.
They so they have these graphics cards, right?
OF (22:04):
Yes.
EL (22:05):
GPUs.
They invented the term ‘GPU’.
OF (22:07):
Which is basically, faster processing.
EL (22:09):
Exactly.
Exactly, so I worked there, actually doinga lot of product management, as well as business
development.
I met with a lot of video game executives.
When we would party, we go to Vegas.
You know, we would get the best tables, andthe best nightclubs.
OF (22:23):
I don't think I would have liked Eric Liu back then.
You would have been, like, this alpha ****.EL: Well, I mean, maybe.
I don't know, you can ask my friends backthen.
But the thing is, I try to bring humanityback, right.
I mean, this is who I am, as a human being.
OK.
And so, you were on a roll, obviously, atthat point.
(22:44):
But then here you are in China.
EL (22:45):
Yes.
OF (22:46):
So what happened?
EL (22:47):
Well, so I was on my honeymoon.
And I was doing quit a bit of internationaltravel.
I quit NVIDIA, and I did a two month backpackingtour of Europe.
And I realised the world is actually a lotbigger, you know.
Utilising this 3D technology, I can actuallydo better for different industries, not just
in the video game space.
(23:07):
And this is where I started going back andforth between the U.S. and China, and realised
that a lot of industries needed this technologyto help them improve the way that they do
business, or access information.
So on the honeymoon, I remember I said “Hey,honey, do you want to give up your district
attorney job, and let's go to China?”
OF (23:31):
Wow.
And did you have any family connection toChina at that point?
EL (23:35):
So I was actually born in China, in 南京 [Nánjīng], but I moved to the States when
I was five.
OF (23:41):
I see, OK.
So you speak Chinese?
EL (23:45):
I do.
Growing up, I spoke with my parents in Chinese.
So when I first got here, 2015, my Chinesewas pretty much at elementary level, right?
Like…
OF (23:55):
"Yes mother, no mother”.
EL (23:56):
Yeah, exactly.
But over time, I started talking more, beingmore confident with myself, with business
Chinese, etc.
OF (24:04):
Yes.
EL (24:05):
So these days, I can actually…
Like, my whole launch event - the past weekend- I did in Chinese.
OF (24:09):
Well this is why it's hard for me to research your company.
Because a lot of your PR is done in Chinese.
EL (24:14):
Yeah.
OF (24:15):
And my Chinese is OK.
But it's a lot of language that I don't understand.
So it's very hard for me to connect with whatyou're doing, unless I talk to you personally
in English.
EL (24:22):
Well that's hopefully changing soon, because I'm gonna start making it bilingual as well.
OF (24:27):
Ah there you go.
That’s so funny, because most people whostart their own companies who come from the
States - or anywhere around the world - thatI talk to on this show, they always start
by being very much focused on the expat community.
That's who they know, that's their network.
They see the niche in their community, andthen they go bilingual.
Meaning they go more Chinese language.
EL (24:46):
Yeah.
OF (24:47):
But you've gone the other way around.
EL (24:48):
Yeah.
OF (24:49):
Yeah, I can see why you've got a long runway ahead.
This is not a quick ‘make-money-and-run’kind of project.
EL (24:55):
No.
But to be honest, sometimes I'm just like“You know what?
I just wish I’d opened a coffee shop.”
Oh my goodness.
OF (25:02):
Right.
No well that's why I'm impressed with someonelike you.
Because - I've said it before on this podcast- my company, when I was a headhunter, was
just me, a phone, a laptop.
EL (25:10):
Yeah.
OF (25:11):
That was basically all I needed.
So when I think about you, and the engineeringskill and talent you need, then the connections
with government, and then some kind of planfor how to embrace this ever-changing technology…
You haven't made life easy for yourself?
EL (25:23):
Yeah.
But, you know, we're still here, still surviving,and actually really enjoying it, to be honest.
OF (25:29):
Well, please continue.
Because as we've talked about, I would ratherhave the likes of you doing what you're doing.
Pushing us forward in this direction - inthis inevitable direction - than anyone else,
you know.
And I've really enjoyed not just hearing aboutthe technology, but how you interface with
it on a personal basis.
So thank you very much, Eric.
EL (25:49):
Sure, thank you so much Oscar.
OF (25:51):
And we're gonna move on to Part 2.
EL (25:53):
All right, let's do it.
[Part 2]OF: All right, Eric.
All right.
OF (25:58):
It’s the 10 questions.
I have high expectations.
EL (26:01):
Let’s do it.
OF (26:03):
Question one, which comes from Shanghai Daily
fact?
EL (26:09):
In 2011, 25% of all construction cranes in the world were in Shanghai.
So I thought this is really interesting, right?
Because this basically shows the developmentof China ten years ago.
I mean, this is how fast things move overhere.
And this is another reason why I'm here.
OF (26:23):
Mmm.
I wonder what it would be now?
I don't know how much construction is happeningright now in COVID World.
EL (26:29):
Yeah, that's true.
But I feel like it's still happening.
I mean, did you know that there are only twocountries in the entire world that are starting
cities from scratch?
China and Saudi Arabia, and that's it.
OF (26:40):
Is Saudi Arabia going to be one of your clients, then?
EL (26:42):
Yeah actually, I'm scheduled to go over there.
OF (26:45):
Really.
EL (26:46):
Some time in the new year.
And we're potentially working with some majorenterprises over there.
OF (26:51):
There you go.
Funnily enough, there’s a connection.
Because there is one person from Mosaic ofChina Season 01 who is now in Saudi Arabia.
EL (27:00):
Oh.
OF (27:01):
And that is ex-CEO of Disneyland Shanghai.
EL (27:04):
Oh, wow.
OF (27:05):
He’s now helping to build one of their big entertainment parks, in Saudi Arabia.
So, Mosaic of Saudi Arabia coming right up.
Question 2, which comes from Rosetta Stone: Do you have a favourite word or phrase in (27:13):
undefined
Chinese?
EL (27:19):
是这样的 [Shì zhèyàng de].
OF (27:20):
Oh, 是这样的 [shì zhèyàng de].
EL (27:21):
Yeah.
OF (27:22):
So that means?
EL (27:23):
So that means basically saying, like “It's actually like this”, right?
OF (27:26):
Right.
EL (27:27):
I don't know if that's the actual translation.
OF (27:29):
Yeah, yeah.
EL (27:30):
But every single time I ask something, I hear somebody say “是这样的 [Shì
zhèyàng de]”.
It's as if, you know “You're wrong, andI'm gonna tell you what's right.”
OF (27:38):
Oh.
EL (27:39):
And I hear this everywhere.
OF (27:40):
Especially with ‘know-it-all’ engineers, I guess.
EL (27:43):
Oh yeah, oh yeah.
OF (27:45):
Question 3, which comes from Naked Retreats.
What is your favourite destination withinChina?
EL (27:51):
So, because I haven't been to too many places in China, unfortunately.
OF (27:55):
Too busy?
EL (27:56):
Too busy.
I haven't even been to the Great Wall.
I mean, I think I went a long time ago whenI was younger.
So today's answer is actually Oriental Spring.
It's in 闵行 [Mǐnháng] District.
OF (28:07):
It's here within Shanghai.
EL (28:09):
Yeah, sadly.
OF (28:10):
闵行 [Mǐnháng] is about as far out as you can go.
EL (28:13):
Yeah, I don't consider it Shanghai any more.
But the thing is - let me try to paint a picturehere - have you ever heard of MGM in Vegas,
where they have pool parties?
OF (28:23):
OK.
This is going back to your Nvidia days.
EL (28:26):
Yes.
Yes, my party days.
Basically people during the day party in apool, like a shallow pool.
OF (28:31):
Yes.
EL (28:32):
And they’ll be drinking alcohol.
And then all of a sudden, there's a foam party.
OF (28:35):
Yes, OK.
EL (28:36):
Yeah.
OF (28:37):
I’ve seen those movies with, like, frat boys.
EL (28:38):
Yeah.
So I go with family now.
And there are a lot of kids there.
It's a shallow pool.
Everybody's having fun.
There's these blow-up whales, or whatever.
And then at four o'clock, all of a sudden,“Oh, foam!”
Boom.
And then there's music going on.
It's like a Vegas club.
OF (28:56):
Seriously?
EL (28:57):
For family.
OF (28:58):
Yeah.
EL (28:59):
And the cool thing is it’s unlimited beer.
OF (29:00):
Oh god.
EL (29:01):
There’s a there's a tap for you just to pour yourself.
OF (29:05):
I hope there's a good lifeguard.
EL (29:07):
Yeah, yeah.
I mean, this place is ridiculous.
OF (29:10):
Yeah.
Oriental Spring.
EL (29:12):
Yeah.
OF (29:13):
Well, shout-out to Oriental Spring.
EL (29:15):
Yeah.
OF (29:16):
If you left China, what would you miss the most, and what would you miss the least?
EL (29:19):
So the most is actually the late-night 饿了么 [Èleme] deliveries.
OF (29:22):
Uh huh.
EL (29:23):
Yeah.
OF (29:24):
I mean, we're talking like, any time of night.
EL (29:25):
Any time of night.
You know, I'm working, I’m drinking a littlebit, and I'm like “You know what, I need
some Korean fried chicken”.
This is like comfort food, right?
OF (29:34):
Yes.
And then what would you miss the least?
EL (29:37):
Every single day I step outside, there are smells.
OF (29:41):
Oh.
EL (29:42):
Like “Wait, that's smoke.
OK, now it's garbage.
And now that’s…
Oh, it's a bakery”.
It literally just… it just hits you in theface.
OF (29:49):
You didn't say poo.
EL (29:51):
I wanted to be a little more PC here, Oscar.
OF (29:54):
That’s definitely in this rainbow mix.
EL (29:56):
Oh yeah.
OF (29:57):
You’re right.
And smoke is an interesting one.
Because the amount of times I'm walking downthe street, and I have to walk through a cloud
of smoke, right?
EL (30:04):
Yeah, every day.
OF (30:05):
OK, is there anything that still surprises you about life in China?
EL (30:09):
Yeah.
So, new places popping up left and right allthe time.
Because every single time I go around thecorner, every month, there's something new.
Or something old that just disappeared, right?
It's amazing how they're gonna keep rebuilding.
I mean, how much of that is actually real- versus, if you peel back the layers of the
‘marble’ and see foam inside - that’sbeside the point.
(30:31):
But the point is, every single time I go outsideI see something new.
And it's incredible.
OF (30:35):
Mmm.
Next question, which is from SmartShanghai: What’s your favourite place to go out, to (30:36):
undefined
eat or drink or just hang out?
EL (30:43):
So this is where - my wife and I - we escape to this place called Bar Centrale.
OF (30:47):
Oh yeah.
EL (30:48):
Yeah.
I think it's owned by the same people as Alimentari.
OF (30:51):
Yep.
EL (30:52):
So we usually sit at the bar, and we drink our ‘Popolo Spritzes’, and try to reminisce
about the days when we were in Italy.
Getting wasted.
OF (31:00):
That's right, because actually, the other person who has said the group Alimentari was
an Australian/Italian called Simon Manetti.
He said the same thing in Season One.
EL (31:11):
Oh, wow.
OF (31:12):
Because it does have good produce, when it comes to cheeses and salamis.
EL (31:14):
Right, exactly.
OF (31:15):
You can kind of squint and you're in Italy-ish.
EL (31:17):
Yeah, a little bit.
I mean, it is close to where we live thesedays.
So it's a little bit more convenient.
But yeah, it's an escape for us.
OF (31:27):
That's the thing.
And I think it's not just for foreigners,but it's for the Shanghainese themselves who
can't travel to Italy.
EL (31:32):
Yeah, exactly.
OF (31:33):
All of these places that have some real authenticity - when it comes to the food,
at least - they’re the ones that peopleflock to.
To get this experience of ‘kind-of-being-outside-of-China-when-not-being’.
EL (31:41):
Yes, yes.
OF (31:43):
I totally get it.
All right, what is the best or worst purchaseyou've made in China?
EL (31:51):
The worst purchase is actually a TV stand.
OF (31:54):
OK.
EL (31:55):
Why is it so bad?
Because first of all, it was a cheap thing,right?
And my wife and I thought “Hey, we can justbuy any cheap old TV stand”.
And the chemical smell.
Literally for weeks, we couldn't get rid ofit.
And I actually got headaches.
OF (32:10):
What the hell was that?
EL (32:12):
I don't know.
This cheap stuff, right.
OF (32:14):
Oh my word.
EL (32:15):
But the worst part is - and I'll show you a little bit later - when we tried to
get rid of it, it scratched my leg.
And it's been over a year, and it has lefta mark on me.
Possibly for the rest of my life.
So that's almost symbolic of coming to China,experiencing the good and the bad.
(32:36):
But sometimes the bad will definitely leavea scar for you.
OF (32:38):
Oh yeah.
OK, and how big is the scar?
Are you gonna show me now?
EL (32:43):
I can show you now, if you want.
OF (32:45):
Go on, let’s have a look.
EL (32:46):
OK.
OF (32:47):
Oh, there it is.
It's not too big.
So at least it's cool enough that you cansee it.
EL (32:53):
Yeah, the cheap TV stand.
Never forget.
OF (32:57):
Because you've said it had a chemical coating.
EL (32:59):
Yeah.
OF (33:00):
Now I'm worried that it poisoned you when it ripped the skin.
EL (33:03):
Exactly.
Maybe, maybe.
OF (33:06):
What is your favourite WeChat sticker?
EL (33:09):
So, this is exceptionally hard.
I think, Oscar, quite possibly the hardestquestion anyone's ever asked me.
OF (33:16):
All right, well, send me your favourite.
EL (33:19):
“Noice”.
You know, when I talk to friends and it'slike “Oh, that's great”, I like to send
that.
Because it's hilarious.
The other one…
I forgot what her name is.
OF (33:30):
Oh yes, the actress.
Rebel Wilson?
Is that her name?
EL (33:34):
I don't know.
But basically it says “My body is ready”and she's ripping apart her blouse, exposing
- not all the way - her chest, with clotheson.
But she's so expressive, as well.
OF (33:46):
Which means you would use this when?
EL (33:49):
Every day.
Somebody says “Are you are you ready forcoffee?”, “My body is ready”.
OF (33:56):
Beautiful.
EL (33:59):
And then the last one.
It's a very awkward stare that zooms in toa very burly man.
OF (34:06):
I know this one, yeah.
EL (34:07):
And he just nods at you.
The thing is, I like to make people uncomfortablesometimes.
Especially when in China they're getting alittle too close.
You know, they're already staring at me.
And I like to stare back.
OF (34:19):
Oh, you do that?
EL (34:21):
Oh I do that.
OF (34:22):
I do that too.
EL (34:23):
Yeah.
OF (34:24):
Oh, that's me being quite passive-aggressive though.
EL (34:26):
Yeah, exactly.
OF (34:27):
And do you usually win the staring competition?
EL (34:29):
I've won most of the time.
But I've had some worthy opponents.
OF (34:33):
That’s true, right?
EL (34:34):
Yeah.
OF (34:35):
They do not get embarrassed if you stare back.
EL (34:37):
Nope.
OF (34:38):
Yes.
EL (34:39):
And then you have an expression, right?
And then it depends on if you go dark or light.
You can smile really big, or you can be likejust “Open your eyes" more and more.
But yeah…
OF (34:48):
Wait, “Open your eyes”…
‘Total Recall’!
EL (34:51):
‘Total Recall’, yeah.
OF (34:52):
Ah, it’s a good movie.
What is your go-to song to thing at KTV?
EL (34:57):
Usually I would sing sort of old-school ’90s stuff.
So…
OF (35:01):
You’re showing your age right now.
EL (35:02):
Yeah.
So usually I go with Oasis, like ‘Wonderwall’.
OF (35:05):
Oh hello, you’re speaking my language.
EL (35:07):
Yeah I love Oasis, I grew up with that.
The other one is actually ‘Circle of Life’by Elton John.
OF (35:14):
OK.
EL (35:15):
I love Disney.
Obviously, these days with kids.
But even without kids, I love Disney stuff.
Actually, my proposal song to my wife wasElton John, ‘Your Song’.
OF (35:25):
There’s a link between Disney, Elton…
EL (35:27):
Right.
OF (35:28):
And where was this?
EL (35:29):
San Francisco.
At a KTV.
OF (35:32):
It was at a KTV!
EL (35:33):
Yeah.
OF (35:34):
Good for you, man.
As a fan of KTV, I am very happy that youmanaged to merge this into such an important
part of your life.
I salute you.
And the last question, which comes from JustPod,which is the studio we're in right now: What
or who is your biggest source of inspirationin China?
EL (35:53):
So this is a ‘What’.
So actually it’s how fast things move here.
It's really inspiring.
It's actually a lot more challenging as well,because we have more competitors.
But at the same time, competition is importantfor innovation.
It's actually making us more aware.
And we want to just be better.
OF (36:12):
Thank you so much, Eric.
EL (36:14):
Thank you so much, Oscar.
I'm so happy to be here.
OF (36:17):
Absolutely.
And before you leave, tell me who - out ofeveryone you know in China - would you recommend
that I interview in the next season of Mosaicof China?
EL (36:26):
I would recommend interviewing another Eric.
So he's actually in charge of this amazingplace called Planet One.
It's VR eSports location-based entertainment.
They have VR headsets that you can use toexperience many different types of games.
It's like a restaurant plus eSports and VRcombined, I would say.
OF (36:49):
Right.
Well thank you for that, I look forward tomeeting Eric.
You know what, I don't think I knew many Ericsbefore.
But there was an Eric in Season 01 of thispodcast, you’re an Eric in Season 03.
Now there'll be one in Season 04…
EL (37:01):
You gotta have Erics, right?
OF (37:02):
All right.
Well I can't wait to meet him.
Tell me, if there was one question you wouldask Eric, what would you ask him?
EL (37:11):
I would ask him “Is there going to be a Planet Two?”
OF (37:15):
Oh, with the twin aspect?
Is that what you're going for?
EL (37:19):
Yes.
OF (37:20):
All right, thanks so much Eric.
EL (37:22):
Great, thank you so much Oscar.
[Outro]OF: So there we have a classic example of
what an episode of Mosaic of China is allabout.
We talked about big concepts, and we talkedabout everyday experiences.
We were intellectual and lofty in places,and yet we still managed to drop the words
‘wee’ and ‘poo’ into our conversation.
(37:45):
We talked about China, but we also very muchdiscussed the outside world.
And all of this was done through the storiesand experiences of the guest.
So I want to say another big thanks to Ericfor kicking off the season, and letting us
view the world through his 3D lens.
One important update, I’ve been in touchwith Eric, and he can confirm that the scar
(38:06):
on his leg from the cheap TV stand is stillthere.
You can see a photo of that on social media,along with all the other visuals accompanying
the conversation, including his object theglasses, his favourite WeChat stickers, visual
representations of his Digital Twin technology,and lots more besides.
And while you’re online, click the linkat the top of the Mosaic of China website
(38:30):
to subscribe to the extended version of theshow.
Here are a few clips from today’s PREMIUMepisode…
[Clip 1]EL: It could be an enterprise, it could be
a business…
OF (38:39):
It could be a government…
EL (38:40):
It could be…
Yes.
[Clip 2]EL: People who actually wore it, they were
called ‘Glass-holes.’
OF (38:44):
Glass-holes…
[Clip 3]EL: This is how society works.
We always power through, right.
Until the day we don’t.
[Clip 4]EL: Oh my god, how am I going to communicate?
Literally, I went ape-****.
[Clip 5]OF: How do you know that the information isn't
being shared with the police department?
EL (38:59):
Unfortunately, we don’t.
[Clip 6]EL: Helicopter simulators with real cockpits,
so that you can fly and learn.
OF (39:04):
Oh, yeah.
[Clip 7]OF: Haven’t they got enough cities?
Why do they need to make new ones?”
EL (39:08):
Too many people! [Clip 8]
Rice cookers.
Because I actually haven't searched for ricecookers!
[End of Audio Clips]
Apart from sharing a first name with EricOlander, the American journalist from Season
01 Episode 03, the biggest overlap with aprevious episode was with the FinTech Philosopher
himself, Srinivas Yanamandra, from Season01 Episode 15.
(39:29):
If you’re interested in the intersectionbetween technology and ethics, then you’ve
got to go back and listen to that one.
And another more unexpected connection iswith the Fire Engineer Michael Kinsey, from
Season 02 Episode 25.
Listening to that episode along with today’sreally tells a story about how building design,
(39:49):
computer modelling, and now smart cities willcombine to transform the world of fire safety
in the future.
Mosaic of China is me, Oscar Fuchs, with artworkby Denny Newell.
Speaking of connections, there follows a catch-upconversation with Eric’s connective tile
in the Mosaic, Casey Hall from Season 02.
(40:09):
So stick around for that, and we’ll be backwith another episode next week.
[Catch-Up Interview]OF: Hello Casey, it's great to see you in
person again.
CH (40:27):
Yeah, it's been a while.
OF (40:29):
It has been a while.
You and I did our recording originally about18 months ago, believe it or not.
CH (40:34):
I actually don't believe that that.
Time just has no meaning anymore.
OF (40:39):
Totally.
Well let’s talk about what has happenedto you since our original recording.
And I should tell people who didn't listento that, that you were the Asia correspondent
for Business of Fashion, right.
So your key journalistic focus was in thingslike fashion and consumerism.
So what has changed since then?
CH (40:58):
Well, I'm still in the same area, but I have changed jobs.
During lockdown, I started a new job, whichwas quite surreal.
OF (41:06):
Really.
CH (41:07):
But I started a new job as China Consumer Correspondent at the Reuters news agency.
Still fashion, luxury, beauty… that partof China consumer life.
It's been really interesting.
And a really interesting time, obviously,because so much has changed very quickly in
terms of people's consumption and attitudes,and economic confidence, all those things.
(41:32):
But, you know, I don't think a lot of thefundamentals of the China market, long term,
have gone away.
OF (41:40):
Right.
CH (41:41):
And I think that once we are through this pandemic period, things will change again
and people will regain confidence.
But the fact that we don't have an endpointat this stage just plays into it even more.
OF (41:54):
Well I remember in our original chat, we talked about the object which you brought,
which was the original Lonely Planet bookfor China.
And you had a few things that you wanted tostill tick off.
You have ticked off a few more places, right?
CH (42:05):
Yeah, I have.
So I finally went to Tibet.
OF (42:09):
Ah, I’m so jealous.
CH (42:10):
It’s not easy.
It's not a straightforward process.
Like, you can't just hop on a plane and flyto Lhasa.
There are a lot of permits and things thatare involved.
Because of COVID, there are a lot of addedcomplications in getting permits, a lot of
the paperwork changes.
So I had booked this trip in May 2021, andI didn't end up going until the end of September.
(42:31):
And my permits came through two days beforethe trip started.
And so I had to make this decision very quickly.
Like, my first instinct was “No, it's toohard.
I have to book flights, I have to take timeoff work, I have to organise stuff for the
rest of the family, and I can't possibly getit done”.
And then about one minute after that, I thought“But I really have to”.
OF (42:51):
Yeah, screw it.
CH (42:53):
“I don't really have a choice, I have to.
I've been waiting to do this for 14 years”.
OF (42:57):
Yeah.
CH (42:58):
So, I mean, I hope also that you get to make it.
OF (43:02):
Thank you.
Well, if anyone who's listening did not hearyour original episode, I do want them to go
back and listen.
I've stolen a lot of the words that you said,and I use them now in general conversation.
Foreign press focus on…?
CH (43:16):
“The big, the bad, and the weird”.
OF (43:18):
Exactly.
So now I always - in my mind - have a mantra: “Oscar, don't do the big bad weird China,” (43:19):
undefined
but try and do the other side of China thatpeople don't know about.
And I think about you all the time becauseof that.
CH (43:29):
Oh, if that is what you remember from me, that makes me very happy.
I feel like in so much of my career over thelast 15 years, that has been my personal mantra.
OF (43:40):
Oh right.
CH (43:41):
Like, when I'm writing - or when I'm pitching stories, or when I'm thinking about what I
want an audience to know about - that is alsooften at front of mind for me.
So I'm really, really glad that that's somethingthat you've taken away from it too.
OF (43:54):
Good.
Please continue what you're doing.
It's awesome that you are part of this project.
I'm very grateful, Casey, and please stayin touch.
CH (44:02):
I will Oscar, thank you so much.
[Trailer]EL: To be honest, sometimes I'm just like
“You know what?
I just wish I’d opened a coffee shop.”
[Intro]OF: Welcome to Mosaic of China, a podcast
about people who are making their mark inChina.
I’m your host, Oscar Fuchs.
This is the first full episode I’ve releasedin a long time, so it’s customary for me
(00:23):
to start with a quick reminder about the formatof these interviews.
If you’re listening to this and thinking“I don’t need to hear about the format,
I’ve been listening to this damn podcastsince Season 01, you fool” then you really
should at this point be subscribed to thePREMIUM version of the show on Patreon or
Apple Podcasts Subscriptions internationally,or on 爱发电 [Àifādiàn] in China.
(00:45):
If you were listening there, you wouldn’tbe hearing any of this guff, you’d already
be into the episode by now.
But no, you’re here, so you have to endurelistening to me going on and on about subscribing
to the PREMIUM version for just US$2 per month;and how you get around 15 extra minutes of
content in every interview; and how all youhave to do is follow the simple instructions,
(01:06):
and the PREMIUM show pops into your podcastfeed exactly in the same way as this version.
Well you’re here at least, and that stillmakes me happy.
So let me get on with explaining the format.
The first part is a freestyle conversation,starting with the description of an object
that the guest has brought in, which in someway exemplifies their life in China.
(01:27):
In the second part, the guest answers 10 questionsabout their tastes and experiences in China.
And the third part is where they nominatesomeone to appear in the next season of Mosaic
of China.
The show has been designed to have lots ofvisual content to follow alongside the audio,
so make sure you’re checking out the Mosaicof China website; or following the story at
(01:47):
@oscology on Instagram; or joining one ofthe listeners groups on WeChat by adding me
on my ID (01:52):
mosaicofchina.
And so today’s interview is with EricLiu.
Eric is a technology expert, so I have justtwo things to say about that.
Firstly, we start off talking about AugmentedReality - which is often abbreviated to ‘AR’
- and then proceed to jump from one technicaltopic to another.
(02:13):
If that makes you already feel like switchingoff, then don’t because the conversation
should be enjoyable both to experts like Ericand to idiots like me.
And secondly, Eric is quite a fast talkerand I may have been over-caffeinated because
I mirrored his talking speed in today’sinterview.
So for both of these reasons, it’s a goodexcuse to remind you there there’s a full
(02:37):
transcript available at Eric’s page on theMosaic of China website, or if you’re watching
this as a video on YouTube then you can followthe captions there.
PREMIUM subscribers have special access tothe full transcript of the longer versions
too.
One final reminder before we start, this timeto wait until the end of the episode, where
there’s a short catch-up interview withthe person who referred today’s guest from
(03:00):
the last season of Mosaic of China, whichin Eric’s case is the fashion journalist
Casey Hall from Season 02 Episode 22.
Right that’s finally enough from me, let’sbegin the show.
[Part 1]OF: Hi, Eric.
EL (03:15):
Hello!
OF (03:17):
Oh, it's a cheery start.
Actually, I am glad that I have a caffeinatedcoffee in front of me.
Normally, I just drink decaf.
But for this conversation, I feel like I needto have my wits about me.
Not just because of your perkiness.
It's also because of the topic we're talkingabout, which is going to be quite technical,
I believe.
EL (03:35):
Yes.
OF (03:36):
Because…
how would you describe your role right now?
EL (03:38):
Oh, boy.
So I am CTO and Co-Founder of DIGITWIN Technologies.
We do digital twinning of the real world.
So we bridge the physical with the digitalworld.
And especially these days, there's a lot oftalk of ‘the metaverse’, right?
The ‘digital twins’ makes it into an enterprisemetaverse.
OF (03:55):
OK.
Well, before we dive into that, the firstquestion that I ask you - and anyone in that
chair - is, what object did you bring thatin some way describes your life in China?
EL (04:05):
I actually brought glasses.
Because I think that, in the very near future,we're going to see the world through a different
lens.
And it symbolises a way that we will see thingswith augmented reality in the very near future.
OF (04:17):
You've already said the words ‘augmented reality’.
And in the context of glasses, you're makingme immediately think of Google Glass.
EL (04:25):
Yes.
OF (04:26):
Was that the point as well?
EL (04:27):
Well, it's actually the first step.
Because these days, everybody's talking aboutthe metaverse.
So what does that even mean?
Actually, it's just the internet.
But the way that you interact with it willchange.
So what if you wear AR and you can actuallysee around you, you can see the weather.
Instead of looking at your phone, to see whatwhat is the degrees, it actually shows you,
(04:48):
right.
Let’s say, in the next couple of years - nexttime I'm on the show, hopefully someday - I'll
wear some maybe Apple glasses, and I’lllook at you, and all of a sudden it'll pull
up all the information that we talked aboutpreviously.
OF (05:00):
Uh-huh.
EL (05:01):
I mean, it's a little scary, right?
But the thing is, this is inevitable, becauseinformation is already there.
It's just the way it's presented to us.
OF (05:07):
This is the thing, right?
Because the equivalent obviously would bethe encyclopaedia.
Where before the data was there, at leastin some form.
EL (05:15):
Yeah.
OF (05:16):
And if we wanted to know something, we just flicked through the encyclopaedia.
Then it's on the phone, all at our fingertips.
And then I guess this is just the next iterationof that.
It's going to be floating in the ether aswe are walking through the world.
EL (05:28):
Yes, absolutely.
And it's something that you experience, it'scalled Spatial Experience.
It’s very different, right?
Because the way that we learn as well - whenwe read something, versus seeing it on YouTube,
versus actually experiencing it live whenit surrounds you - I think that's going to
change the way that we see the world, andalso how we retain information.
OF (05:48):
OK well these are the basics, I'm sure many people listening are aware and familiar
with these terms.
Let's jump to what you are doing now.
So what is it that your company does?
EL (05:58):
So we create digital twins, like I was saying earlier.
so we…
OF (06:02):
No, I don't understand that.
EL (06:04):
So let's say right now we're in a studio.
Right here, right?
So it took me a while to get here, becauseof traffic.
But the thing is, I actually can scan thisroom to digitise this physical place.
And then I can actually add the digital elements,like this microphone or anything that's connected,
like the AC unit over there.
So we can actually put this into a 3D virtualworld, but which is connected to the physical
(06:28):
world.
OF (06:29):
OK, what you're saying is, it exists in real life, and I have this twin version of
it.
EL (06:34):
Right, exactly, exactly.
OF (06:35):
So in that example, what would be the point?
EL (06:37):
So then you can actually access it, and interact with it wherever you are in the world.
It’s something that you can just fly downinto, sort of like a video game.
You experience it, versus the 2D thing, whereyou pull it up, and you’ve got to wait for
it to stream in, and then you say, “OK,which cameras this?
Oh, yeah, it's in my living room.
Or is it my kitchen?”
That takes a lot of time for you to process.
(06:58):
I have about 10 cameras around my house.
The problem is, as soon as you access theapp, it actually has a grid list of all the
cameras.
Every single time I open it, I have to thinkabout it.
I have to think about which room do I needto look at?
OF (07:12):
Yes.
EL (07:13):
And how do I access it?
And I have to scroll through, and try to processit.
And that wastes a lot of time every singleday.
OF (07:19):
Yes, you're giving me the image of the archetypal security guard in a mall.
EL (07:22):
Yes.
OF (07:23):
You can see the monitor with all the different blocks of videos.
EL (07:25):
Exactly OF
What you're talking about, then, is the humaninteraction between you and the image, right?
Yes.
So we call it Human Computer Interaction,HCI.
OF (07:33):
HCI.
EL (07:34):
Yeah.
And that's the thing, right?
Where basically, we see the entire world - thephysical world - spatially.
Or in 3D.
So why can't we experience all of our datain 3D?
Recently, we did something in Singapore, whereit actually captured the entire water treatment
plant - right, the PUB - for the government.
It's such a large site, somebody can weara personal tracker.
(07:56):
In case they fall or get stuck, they justpress an SOS button.
And on our 3D digital twin that looks likea video game, it'll show up exactly where
they are.
When you click on their name, it'll fly downand show the live CCTV directly where he is.
And then the security guard can say “OK,quick, let's dispatch somebody over here”.
OF (08:15):
OK, so in that example, it's not for security, it's for something else.
EL (08:19):
For safety.
OF (08:20):
For safety, right.
EL (08:21):
Right, it could be for security, it could be for safety, it could be for entertainment.
Let's say sports.
You can actually run outside, and there'sa shadow, there’s an avatar of somebody
who already did it - physically, in the physicalworld - but it's just an overlay, an avatar
that's replaying the exact steps, the exactspeed that they did previously.
OF (08:41):
Which helps you compete with that avatar.
EL (08:43):
Exactly.
OF (08:44):
I mean, yeah, you're painting a very optimistic picture.
It must be who I am as a person, but I alwaysgo to negative.
EL (08:51):
Yeah.
OF (08:52):
But I'm sure actually most people, when they heard this idea of metaverse, they used
the word that you said before, it's an inevitability.
EL (08:58):
Yeah.
OF (08:59):
But it's one of those things where, is it actually going to be an improvement in
our lives?
Or is this going to have all kinds of weird,unintended consequences?
Your example of the person working in theplant in Singapore…
EL (09:09):
Yeah.
OF (09:10):
He or she presses a button, and it works.
That's the benign example.
EL (09:15):
Yes.
OF (09:16):
The malignant example would be that there are cameras tracing all employees, at all
times…
EL (09:22):
Yes.
OF (09:23):
Where we can't possibly step out for one second to do a wee, because there's someone…
You know, there'll be an alarm.
And they'll count how many wees we do.
EL (09:28):
Yeah.
OF (09:29):
That’s obviously going to happen, isn't it?
EL (09:31):
It's already happening.
We just don't know about it, or we don't seeit.
Because I talk to a lot of factory ownersabout these things, and they actually want
that.
The operators, the management, they want tounderstand the big data.
It doesn't mean that they're going to acton it.
OF (09:46):
I think you're again taking the optimistic route.
Because what you're thinking of is the anonymisedversion.
Where you look at the big data, and then youcan extrapolate, and work out what's going
wrong.
Then it's useful.
What worries me is when you personalise it.
EL (09:59):
Yeah.
Let's take another example actually.
Retail stores, right?
OF (10:02):
Retail stores.
EL (10:03):
Yeah.
You step into a retail store, right?
It could be any brand.
They already have all this data on you.
For them.
It's not anonymised, because you're in theirproperty.
They have access to all your information,saying ‘You bought these sweatpants last
season.'
She's gonna be like “Hey, would you likethis new thing?”
Right?
I mean, there's so much that they can capitalise.
OF (10:21):
In that example with the retail store, I see only a small window where that's going
to work.
It's when it's a new technology, and the customerwalking in doesn't necessarily know that the
sales rep has this information.
And they feel like “Oh!”
You know, they feel like they have some genuinememory.
EL (10:38):
Yeah.
OF (10:39):
And then they're like “Yes, I feel some engagement with this brand.
I'm gonna buy that.
How the hell did you know that I wanted thesweatshirts?”
Right?
EL (10:46):
Right.
OF (10:47):
And so I can see it working in that area.
But then…
You know where I'm going, right?
EL (10:50):
Yes.
OF (10:51):
As we all get used to it, it's gonna become so inauthentic.
Because of course, we know that the salesrep has our data.
“Just **** leave me alone, sales rep.”
How do you see that extrapolating into thefuture?
If not what I've just said.
EL (11:03):
I think it's the way that we utilise our, for example Google services or WeChat.
It makes our lives easier, it's more convenient.
And we know we're giving up our data, we'vealready agreed to their licencing agreement
or whatever, right?
So the thing is, you already know that you'regiving data to make your life easier and more
efficient.
So in a way, I think there's going to be twotypes of stores in the future, right?
(11:25):
The ones that are fully connected, that haveyour access to information, you go in, you
get out.
Right, you know exactly what you want.
OF (11:30):
There actually won’t even be a salesperson, there'll be a computer.
EL (11:33):
Exactly, yeah.
OF (11:34):
It's inevitable.
But that’s…
You see, this is where I think about Darwin,you know.
I think that we all have a misconception ofDarwin, because we all think “Oh, it's all
about progress for the better”.
But actually Darwin himself, he did see speciesthat either flatlined or they retrograded.
You know, it's not always about progress forthe right reasons.
This is where we don't understand Darwinismproperly.
(11:55):
We can go backwards, you know.
EL (11:56):
Yeah, we can.
OF (11:57):
And for some reason, this technology is where I get really scared.
I'll give you an example.
So out and about in the city in Shanghai,there was a time - I'm not even sure if it's
still happening, I haven't seen it for a while- that if you, as a pedestrian, walked across
a crossing and it was a red light, then itwould have your picture…
EL (12:14):
Yes!
OF (12:15):
…It would ping up your name, because it has your photo ID and knows who you are…
EL (12:18):
Oh, yeah.
OF (12:19):
And it gives you a scare saying, “Hey, you've just crossed the road, and you shouldn't
have.”
Is that ‘twin world?’
Is that a good example, or is it somethingelse?
EL (12:26):
That is twin world, exactly.
OF (12:27):
That is twin world, right?
EL (12:28):
Because all this data already exists, right?
And it's just how you interact with it, orhow we or how businesses or governments interact,
and see it and visualise it.
OF (12:37):
Well then let's zoom out then.
Because the examples you've given so far havegone from home, to factory, to retail mall.
But then now we can talk about society aswell.
EL (12:47):
Yes.
OF (12:48):
As a company, are you working with cities?
EL (12:49):
Absolutely, yeah.
OF (12:50):
Yes.
EL (12:51):
We worked on smart cities, various ones in China.
It's for different departments, right.
So we see ourselves as potentially almostlike an operating system.
So let's say it could be for fire emergencyresponse.
We did a project where basically it was geo-locatinga lot of their fire stations on a 3D map.
As soon as one of the fire departments wouldget a call, it would actually pop up on the
(13:14):
map, on the 3D map.
So all of the fire departments’ informationlinked together, and they can see exactly
what's going on.
They can try to optimise it as well.
They see Firetruck 1 in 古北 [Gǔběi]: “It hasn't been maintained, maybe we need (13:22):
undefined
to stop sending it out.
At the same time, maybe we can dispatch thiscar in 静安 [Jìng’ān], that's a little
bit further away, but maybe won't break down.”
One of the projects was actually with thisshopping mall called ‘Global Harbor’.
I think it's one of the largest malls in theworld, from my understanding.
OF (13:45):
Oh.
It’s here in Shanghai, is it?
EL (13:47):
Yeah.
Yeah, it’s huge.
OF (13:49):
OK.
EL (13:50):
We’re about to scan the entire mall, so that they if something happens at H&M for
example, and there's an emergency that happens,they can say “What's the closest path to
get out?
As well as for the fire people to get in?”
Outside of the mall, there are these firehydrants, that are actually also on this 3D
plan, right?
So they can say “OK, well, if there's afire happening at H&M, how many rolls of the
(14:13):
fire hose do I need to bring?”
So all of this can be calculated.
OF (14:16):
And which hydrant to use…
EL (14:17):
Exactly.
OF (14:18):
…How many fire trucks, from which station, should be deployed…
EL (14:21):
Yeah.
If it's actually the fire commander, theyhave access to the whole Smart City region.
Then you zoom into the fire brigade, right,the team that actually is dispatched to go
to the mall, for example.
Maybe they have an iPad, where they can actuallyaccess that information like the fire hydrants.
And then when the actual firefighters getin - so this is something that we haven't
(14:44):
actually done, because this is for the future- one day firefighters can actually have AR,
so then they actually know exactly where theircolleagues are, where their other firemen
are.
Because they can actually see through wallsalmost, right?
OF (14:56):
Yes.
Or if it’s smokey…
EL (14:58):
Yes!
OF (14:59):
…They have full visibility, as though it's just the mall in normal times.
EL (15:02):
Exactly.
So I mean, using technology, this is wherethe two-sided things happen, right?
I would like to actually see our technologieshelp the world, save lives.
OF (15:12):
Yeah.
This is it, when I talk about technology topeople like you, at some point we always end
up talking about morality and ethics.
EL (15:20):
Absolutely.
OF (15:21):
Like, do you think about it?
Or do you just have this ‘inevitabilitymantra’ in your head?
Where you're like “Oh look, if I wasn'tdoing it, somebody else would.
So I absolve myself."
EL (15:30):
Yeah, you know, that's the thing, like I try to do good with the technologies that
I work with.
And I try to be the thought leader in thesenew industries, and show people that “Hey,
you know what?
We can gamify things, we can make it better,we can improve people's lives.”
You know, the younger generation, - especiallyin China, that grew up with WeChat - they
don't really care about privacy that much.
(15:51):
Because they just grew up with it, this isall they know.
So the thing is, what I try to tend to dois saying “OK, well, maybe in the future
- maybe - maybe that’s something that theycan choose to do, or not.”
I think when it comes down to it, if we'reactually the thought leaders, if we’re in
the lead, we can actually try to dictate whereit can potentially be going, right?
OF (16:14):
In some way, influence.
EL (16:16):
Yes, in some way influence.
As long as there's influence.
Because - like you're saying - there’s alwaysgoing to be a dark side.
But if I'm still in power, and I see thatthis is happening, I will try to remedy that.
Right, because this is who I am.
There are other companies that I don't knowabout, maybe they want to say "OK, I just
want information, I want to sell it,” etc.
That's a business model, because they wantmoney, right?
OF (16:38):
Yeah.
EL (16:39):
But for me, right, it's really not about becoming a millionaire, and doing all these
things.
Look at Elon Musk.
He is almost guiding humanity towards Mars!
It’s ridiculous.
OF (16:50):
I understand.
I understand what you're saying.
I'd rather have people who are thinking aboutit, than people who are not.
EL (16:55):
Yeah.
OF (16:56):
People who are just selling technology to everyone.
EL (16:57):
Exactly.
OF (16:58):
And I know that you're thinking about it, at least.
But then at the same time, I'm thinking aboutyou in the situation of Mark Zuckerberg, let's
say 10 years ago, when he was saying the samething.
Like “It's all about good, it’s all aboutconnecting people at university.”
And then suddenly, you know, he's in a situationwhere he's got a lot more power.
And has he asked himself these moral questionsor not?
And I don't think we really know.
All of these tech giants, you see the genius,and you see the ambiguity when it comes to
(17:22):
morality as well.
EL (17:23):
Yeah.
OF (17:24):
In your situation, have you had an example where you could have sold your technology
to any kind of organisation, and you decidednot to?
EL (17:31):
Yes.
Yes, absolutely.
Let's just say it was for defence.
OF (17:36):
Yeah.
And then, what about risks on a day-to-daybasis?
How do you mitigate risks when it comes toyou dealing with big data, and dealing with
very high-profile clients?
EL (17:47):
So this is the thing where, it's not like we're collecting the data.
We're not Facebook, the data doesn't actuallycome from us.
The data is actually theirs, our customers.
We're just giving them tools to access itand visualise it better.
To just be more effective at their daily jobs.
OF (18:02):
Uh-huh.
Well, I've been quite mean to you, becauseI want to talk about your technology, and
I've made you talk about all these biggertopics.
But you've been very kind to humour me inmy questions.
EL (18:13):
But it's super important, right?
OF (18:15):
Yeah.
EL (18:16):
Because you're absolutely right, Oscar.
As we move towards the next generation ofthe metaverse - or information, right - we
should be talking about this.
And we need to educate people to say “Thisis potentially the right path forward”.
OF (18:28):
Let me take a shift in the conversation and play you the recording of the person who
invited you onto Mosaic of China, which wasCasey Hall.
EL (18:37):
Yeah!
OF (18:38):
Let's hear what she had to say.
[Start of Audio Clip]Casey HALL: I would recommend you interview
Eric Liu, who is the CTO of a Chinese techcompany.
His company does a lot with technology, bigdata.
I should also say that my husband works there,so that's how I know about them.
[End of Audio Clip]OF: Hello to Casey.
EL (18:57):
Hello!
OF (18:58):
Tell me then, how much interaction do you have with her?
What's your connection?
I guess through her husband, as she said.
EL (19:02):
Yeah, yeah, through her husband, Mike.
What's really interesting is that Mike toldme last night that for the first time in his
life, Casey understands what he's doing, whichis the metaverse
OF (19:13):
Oh, because now it's becoming more known.
EL (19:15):
Yeah.
OF (19:16):
And suddenly we have the vocabulary to talk about it.
EL (19:18):
But apparently, even in the fashion industry, the metaverse is huge.
So this is the thing, where the Metaverseis spanning across every single industry now.
OF (19:26):
The reason I wanted to play that was because, she described your company as a Chinese company.
EL (19:30):
Yeah.
OF (19:31):
And she described you as a CTO.
So I just want to find out about that story.
EL (19:33):
Yeah.
OF (19:34):
So would you say that this company could be run just the same elsewhere?
Or is it a very Chinese company?
EL (19:38):
I would say it's half/half, right.
And that's the the pros and cons of beingover here in China.
Because I come from Silicon Valley.
So I tried to bring a lot of the managementstyle, as well as the way that I see things,
how things should happen.
So you know, we heard the whole ‘996’,right?
9am to 9pm, six days a week.
I mean, that work ethic is pretty crazy.
(19:59):
Like we all heard with Huawei etc, these Chinesecompanies.
I don't see that as a requirement, right?
We should actually make employees enjoy whatthey do.
And if they enjoy what they do - and theysee the vision in the future, and the potential
for the technologies that we work on - theyshould be happy to work extra hours themselves.
It could be at home, it could be anywherein the world.
OF (20:21):
Which sounds like what a Silicon Valley company would be…
EL (20:24):
Oh, yeah.
OF (20:25):
…In terms of the culture.
Is that the culture that you have?
EL (20:27):
At least for the engineering staff, yes.
OF (20:28):
A-ha.
You’re a CTO, you’re a Co-Founder.
So why are you CTO, not CEO?
EL (20:34):
So in 2015, actually I started a company called UNISOL Technologies.
And I was CEO at the time.
It was just me, actually.
And it was really interesting.
I got up to about 50 employees, and then thetrade war hit.
And I realised real quick in China, that - especiallybeing a U.S. citizen - if I want to work in
(20:57):
smart cities, that's going to be harder.
OF (20:59):
Oh.
EL (21:00):
So that's why I partnered with a with a Chinese partner.
OF (21:03):
Yes.
EL (21:04):
Yeah, so this is why DIGITWIN Technologies is today what it is.
OF (21:08):
Is that why you didn't continue with your previous company, because you realised there
was a certain limit that you could reach asa CEO from America?
EL (21:14):
Absolutely.
OF (21:15):
That’s smart.
EL (21:16):
So I think for me, moving forward, I'm going to be helping more with our international
approach as well.
We actually have a Singapore hub called VirspatialTechnologies.
It’s different branding.
That is the company that will actually startmaking this technology more realistic for
outside of China as well.
OK.
And then we're gonna see where else we can actually expand it to.
OF (21:39):
Yeah.
You did say that you worked in Silicon Valley.
What's your back-story?
EL (21:42):
Oh, wow.
So originally I worked in the mortgage industry,right out of college.
The key turning-point for my career was workingfor the video game industry.
OF (21:54):
Ah well this all makes sense now.
EL (21:56):
Right.
So then I went to NVIDIA.
OF (21:59):
NVIDIA, they did virtualization, right?
EL (22:01):
Yeah.
They so they have these graphics cards, right?
OF (22:04):
Yes.
EL (22:05):
GPUs.
They invented the term ‘GPU’.
OF (22:07):
Which is basically, faster processing.
EL (22:09):
Exactly.
Exactly, so I worked there, actually doinga lot of product management, as well as business
development.
I met with a lot of video game executives.
When we would party, we go to Vegas.
You know, we would get the best tables, andthe best nightclubs.
OF (22:23):
I don't think I would have liked Eric Liu back then.
You would have been, like, this alpha ****.EL: Well, I mean, maybe.
I don't know, you can ask my friends backthen.
But the thing is, I try to bring humanityback, right.
I mean, this is who I am, as a human being.
OK.
And so, you were on a roll, obviously, atthat point.
(22:44):
But then here you are in China.
EL (22:45):
Yes.
OF (22:46):
So what happened?
EL (22:47):
Well, so I was on my honeymoon.
And I was doing quit a bit of internationaltravel.
I quit NVIDIA, and I did a two month backpackingtour of Europe.
And I realised the world is actually a lotbigger, you know.
Utilising this 3D technology, I can actuallydo better for different industries, not just
in the video game space.
(23:07):
And this is where I started going back andforth between the U.S. and China, and realised
that a lot of industries needed this technologyto help them improve the way that they do
business, or access information.
So on the honeymoon, I remember I said “Hey,honey, do you want to give up your district
attorney job, and let's go to China?”
OF (23:31):
Wow.
And did you have any family connection toChina at that point?
EL (23:35):
So I was actually born in China, in 南京 [Nánjīng], but I moved to the States when
I was five.
OF (23:41):
I see, OK.
So you speak Chinese?
EL (23:45):
I do.
Growing up, I spoke with my parents in Chinese.
So when I first got here, 2015, my Chinesewas pretty much at elementary level, right?
Like…
OF (23:55):
"Yes mother, no mother”.
EL (23:56):
Yeah, exactly.
But over time, I started talking more, beingmore confident with myself, with business
Chinese, etc.
OF (24:04):
Yes.
EL (24:05):
So these days, I can actually…
Like, my whole launch event - the past weekend- I did in Chinese.
OF (24:09):
Well this is why it's hard for me to research your company.
Because a lot of your PR is done in Chinese.
EL (24:14):
Yeah.
OF (24:15):
And my Chinese is OK.
But it's a lot of language that I don't understand.
So it's very hard for me to connect with whatyou're doing, unless I talk to you personally
in English.
EL (24:22):
Well that's hopefully changing soon, because I'm gonna start making it bilingual as well.
OF (24:27):
Ah there you go.
That’s so funny, because most people whostart their own companies who come from the
States - or anywhere around the world - thatI talk to on this show, they always start
by being very much focused on the expat community.
That's who they know, that's their network.
They see the niche in their community, andthen they go bilingual.
Meaning they go more Chinese language.
EL (24:46):
Yeah.
OF (24:47):
But you've gone the other way around.
EL (24:48):
Yeah.
OF (24:49):
Yeah, I can see why you've got a long runway ahead.
This is not a quick ‘make-money-and-run’kind of project.
EL (24:55):
No.
But to be honest, sometimes I'm just like“You know what?
I just wish I’d opened a coffee shop.”
Oh my goodness.
OF (25:02):
Right.
No well that's why I'm impressed with someonelike you.
Because - I've said it before on this podcast- my company, when I was a headhunter, was
just me, a phone, a laptop.
EL (25:10):
Yeah.
OF (25:11):
That was basically all I needed.
So when I think about you, and the engineeringskill and talent you need, then the connections
with government, and then some kind of planfor how to embrace this ever-changing technology…
You haven't made life easy for yourself?
EL (25:23):
Yeah.
But, you know, we're still here, still surviving,and actually really enjoying it, to be honest.
OF (25:29):
Well, please continue.
Because as we've talked about, I would ratherhave the likes of you doing what you're doing.
Pushing us forward in this direction - inthis inevitable direction - than anyone else,
you know.
And I've really enjoyed not just hearing aboutthe technology, but how you interface with
it on a personal basis.
So thank you very much, Eric.
EL (25:49):
Sure, thank you so much Oscar.
OF (25:51):
And we're gonna move on to Part 2.
EL (25:53):
All right, let's do it.
[Part 2]OF: All right, Eric.
All right.
OF (25:58):
It’s the 10 questions.
I have high expectations.
EL (26:01):
Let’s do it.
OF (26:03):
Question one, which comes from Shanghai Daily
fact?
EL (26:09):
In 2011, 25% of all construction cranes in the world were in Shanghai.
So I thought this is really interesting, right?
Because this basically shows the developmentof China ten years ago.
I mean, this is how fast things move overhere.
And this is another reason why I'm here.
OF (26:23):
Mmm.
I wonder what it would be now?
I don't know how much construction is happeningright now in COVID World.
EL (26:29):
Yeah, that's true.
But I feel like it's still happening.
I mean, did you know that there are only twocountries in the entire world that are starting
cities from scratch?
China and Saudi Arabia, and that's it.
OF (26:40):
Is Saudi Arabia going to be one of your clients, then?
EL (26:42):
Yeah actually, I'm scheduled to go over there.
OF (26:45):
Really.
EL (26:46):
Some time in the new year.
And we're potentially working with some majorenterprises over there.
OF (26:51):
There you go.
Funnily enough, there’s a connection.
Because there is one person from Mosaic ofChina Season 01 who is now in Saudi Arabia.
EL (27:00):
Oh.
OF (27:01):
And that is ex-CEO of Disneyland Shanghai.
EL (27:04):
Oh, wow.
OF (27:05):
He’s now helping to build one of their big entertainment parks, in Saudi Arabia.
So, Mosaic of Saudi Arabia coming right up.
Question 2, which comes from Rosetta Stone: Do you have a favourite word or phrase in (27:13):
undefined
Chinese?
EL (27:19):
是这样的 [Shì zhèyàng de].
OF (27:20):
Oh, 是这样的 [shì zhèyàng de].
EL (27:21):
Yeah.
OF (27:22):
So that means?
EL (27:23):
So that means basically saying, like “It's actually like this”, right?
OF (27:26):
Right.
EL (27:27):
I don't know if that's the actual translation.
OF (27:29):
Yeah, yeah.
EL (27:30):
But every single time I ask something, I hear somebody say “是这样的 [Shì
zhèyàng de]”.
It's as if, you know “You're wrong, andI'm gonna tell you what's right.”
OF (27:38):
Oh.
EL (27:39):
And I hear this everywhere.
OF (27:40):
Especially with ‘know-it-all’ engineers, I guess.
EL (27:43):
Oh yeah, oh yeah.
OF (27:45):
Question 3, which comes from Naked Retreats.
What is your favourite destination withinChina?
EL (27:51):
So, because I haven't been to too many places in China, unfortunately.
OF (27:55):
Too busy?
EL (27:56):
Too busy.
I haven't even been to the Great Wall.
I mean, I think I went a long time ago whenI was younger.
So today's answer is actually Oriental Spring.
It's in 闵行 [Mǐnháng] District.
OF (28:07):
It's here within Shanghai.
EL (28:09):
Yeah, sadly.
OF (28:10):
闵行 [Mǐnháng] is about as far out as you can go.
EL (28:13):
Yeah, I don't consider it Shanghai any more.
But the thing is - let me try to paint a picturehere - have you ever heard of MGM in Vegas,
where they have pool parties?
OF (28:23):
OK.
This is going back to your Nvidia days.
EL (28:26):
Yes.
Yes, my party days.
Basically people during the day party in apool, like a shallow pool.
OF (28:31):
Yes.
EL (28:32):
And they’ll be drinking alcohol.
And then all of a sudden, there's a foam party.
OF (28:35):
Yes, OK.
EL (28:36):
Yeah.
OF (28:37):
I’ve seen those movies with, like, frat boys.
EL (28:38):
Yeah.
So I go with family now.
And there are a lot of kids there.
It's a shallow pool.
Everybody's having fun.
There's these blow-up whales, or whatever.
And then at four o'clock, all of a sudden,“Oh, foam!”
Boom.
And then there's music going on.
It's like a Vegas club.
OF (28:56):
Seriously?
EL (28:57):
For family.
OF (28:58):
Yeah.
EL (28:59):
And the cool thing is it’s unlimited beer.
OF (29:00):
Oh god.
EL (29:01):
There’s a there's a tap for you just to pour yourself.
OF (29:05):
I hope there's a good lifeguard.
EL (29:07):
Yeah, yeah.
I mean, this place is ridiculous.
OF (29:10):
Yeah.
Oriental Spring.
EL (29:12):
Yeah.
OF (29:13):
Well, shout-out to Oriental Spring.
EL (29:15):
Yeah.
OF (29:16):
If you left China, what would you miss the most, and what would you miss the least?
EL (29:19):
So the most is actually the late-night 饿了么 [Èleme] deliveries.
OF (29:22):
Uh huh.
EL (29:23):
Yeah.
OF (29:24):
I mean, we're talking like, any time of night.
EL (29:25):
Any time of night.
You know, I'm working, I’m drinking a littlebit, and I'm like “You know what, I need
some Korean fried chicken”.
This is like comfort food, right?
OF (29:34):
Yes.
And then what would you miss the least?
EL (29:37):
Every single day I step outside, there are smells.
OF (29:41):
Oh.
EL (29:42):
Like “Wait, that's smoke.
OK, now it's garbage.
And now that’s…
Oh, it's a bakery”.
It literally just… it just hits you in theface.
OF (29:49):
You didn't say poo.
EL (29:51):
I wanted to be a little more PC here, Oscar.
OF (29:54):
That’s definitely in this rainbow mix.
EL (29:56):
Oh yeah.
OF (29:57):
You’re right.
And smoke is an interesting one.
Because the amount of times I'm walking downthe street, and I have to walk through a cloud
of smoke, right?
EL (30:04):
Yeah, every day.
OF (30:05):
OK, is there anything that still surprises you about life in China?
EL (30:09):
Yeah.
So, new places popping up left and right allthe time.
Because every single time I go around thecorner, every month, there's something new.
Or something old that just disappeared, right?
It's amazing how they're gonna keep rebuilding.
I mean, how much of that is actually real- versus, if you peel back the layers of the
‘marble’ and see foam inside - that’sbeside the point.
(30:31):
But the point is, every single time I go outsideI see something new.
And it's incredible.
OF (30:35):
Mmm.
Next question, which is from SmartShanghai: What’s your favourite place to go out, to (30:36):
undefined
eat or drink or just hang out?
EL (30:43):
So this is where - my wife and I - we escape to this place called Bar Centrale.
OF (30:47):
Oh yeah.
EL (30:48):
Yeah.
I think it's owned by the same people as Alimentari.
OF (30:51):
Yep.
EL (30:52):
So we usually sit at the bar, and we drink our ‘Popolo Spritzes’, and try to reminisce
about the days when we were in Italy.
Getting wasted.
OF (31:00):
That's right, because actually, the other person who has said the group Alimentari was
an Australian/Italian called Simon Manetti.
He said the same thing in Season One.
EL (31:11):
Oh, wow.
OF (31:12):
Because it does have good produce, when it comes to cheeses and salamis.
EL (31:14):
Right, exactly.
OF (31:15):
You can kind of squint and you're in Italy-ish.
EL (31:17):
Yeah, a little bit.
I mean, it is close to where we live thesedays.
So it's a little bit more convenient.
But yeah, it's an escape for us.
OF (31:27):
That's the thing.
And I think it's not just for foreigners,but it's for the Shanghainese themselves who
can't travel to Italy.
EL (31:32):
Yeah, exactly.
OF (31:33):
All of these places that have some real authenticity - when it comes to the food,
at least - they’re the ones that peopleflock to.
To get this experience of ‘kind-of-being-outside-of-China-when-not-being’.
EL (31:41):
Yes, yes.
OF (31:43):
I totally get it.
All right, what is the best or worst purchaseyou've made in China?
EL (31:51):
The worst purchase is actually a TV stand.
OF (31:54):
OK.
EL (31:55):
Why is it so bad?
Because first of all, it was a cheap thing,right?
And my wife and I thought “Hey, we can justbuy any cheap old TV stand”.
And the chemical smell.
Literally for weeks, we couldn't get rid ofit.
And I actually got headaches.
OF (32:10):
What the hell was that?
EL (32:12):
I don't know.
This cheap stuff, right.
OF (32:14):
Oh my word.
EL (32:15):
But the worst part is - and I'll show you a little bit later - when we tried to
get rid of it, it scratched my leg.
And it's been over a year, and it has lefta mark on me.
Possibly for the rest of my life.
So that's almost symbolic of coming to China,experiencing the good and the bad.
(32:36):
But sometimes the bad will definitely leavea scar for you.
OF (32:38):
Oh yeah.
OK, and how big is the scar?
Are you gonna show me now?
EL (32:43):
I can show you now, if you want.
OF (32:45):
Go on, let’s have a look.
EL (32:46):
OK.
OF (32:47):
Oh, there it is.
It's not too big.
So at least it's cool enough that you cansee it.
EL (32:53):
Yeah, the cheap TV stand.
Never forget.
OF (32:57):
Because you've said it had a chemical coating.
EL (32:59):
Yeah.
OF (33:00):
Now I'm worried that it poisoned you when it ripped the skin.
EL (33:03):
Exactly.
Maybe, maybe.
OF (33:06):
What is your favourite WeChat sticker?
EL (33:09):
So, this is exceptionally hard.
I think, Oscar, quite possibly the hardestquestion anyone's ever asked me.
OF (33:16):
All right, well, send me your favourite.
EL (33:19):
“Noice”.
You know, when I talk to friends and it'slike “Oh, that's great”, I like to send
that.
Because it's hilarious.
The other one…
I forgot what her name is.
OF (33:30):
Oh yes, the actress.
Rebel Wilson?
Is that her name?
EL (33:34):
I don't know.
But basically it says “My body is ready”and she's ripping apart her blouse, exposing
- not all the way - her chest, with clotheson.
But she's so expressive, as well.
OF (33:46):
Which means you would use this when?
EL (33:49):
Every day.
Somebody says “Are you are you ready forcoffee?”, “My body is ready”.
OF (33:56):
Beautiful.
EL (33:59):
And then the last one.
It's a very awkward stare that zooms in toa very burly man.
OF (34:06):
I know this one, yeah.
EL (34:07):
And he just nods at you.
The thing is, I like to make people uncomfortablesometimes.
Especially when in China they're getting alittle too close.
You know, they're already staring at me.
And I like to stare back.
OF (34:19):
Oh, you do that?
EL (34:21):
Oh I do that.
OF (34:22):
I do that too.
EL (34:23):
Yeah.
OF (34:24):
Oh, that's me being quite passive-aggressive though.
EL (34:26):
Yeah, exactly.
OF (34:27):
And do you usually win the staring competition?
EL (34:29):
I've won most of the time.
But I've had some worthy opponents.
OF (34:33):
That’s true, right?
EL (34:34):
Yeah.
OF (34:35):
They do not get embarrassed if you stare back.
EL (34:37):
Nope.
OF (34:38):
Yes.
EL (34:39):
And then you have an expression, right?
And then it depends on if you go dark or light.
You can smile really big, or you can be likejust “Open your eyes" more and more.
But yeah…
OF (34:48):
Wait, “Open your eyes”…
‘Total Recall’!
EL (34:51):
‘Total Recall’, yeah.
OF (34:52):
Ah, it’s a good movie.
What is your go-to song to thing at KTV?
EL (34:57):
Usually I would sing sort of old-school ’90s stuff.
So…
OF (35:01):
You’re showing your age right now.
EL (35:02):
Yeah.
So usually I go with Oasis, like ‘Wonderwall’.
OF (35:05):
Oh hello, you’re speaking my language.
EL (35:07):
Yeah I love Oasis, I grew up with that.
The other one is actually ‘Circle of Life’by Elton John.
OF (35:14):
OK.
EL (35:15):
I love Disney.
Obviously, these days with kids.
But even without kids, I love Disney stuff.
Actually, my proposal song to my wife wasElton John, ‘Your Song’.
OF (35:25):
There’s a link between Disney, Elton…
EL (35:27):
Right.
OF (35:28):
And where was this?
EL (35:29):
San Francisco.
At a KTV.
OF (35:32):
It was at a KTV!
EL (35:33):
Yeah.
OF (35:34):
Good for you, man.
As a fan of KTV, I am very happy that youmanaged to merge this into such an important
part of your life.
I salute you.
And the last question, which comes from JustPod,which is the studio we're in right now: What
or who is your biggest source of inspirationin China?
EL (35:53):
So this is a ‘What’.
So actually it’s how fast things move here.
It's really inspiring.
It's actually a lot more challenging as well,because we have more competitors.
But at the same time, competition is importantfor innovation.
It's actually making us more aware.
And we want to just be better.
OF (36:12):
Thank you so much, Eric.
EL (36:14):
Thank you so much, Oscar.
I'm so happy to be here.
OF (36:17):
Absolutely.
And before you leave, tell me who - out ofeveryone you know in China - would you recommend
that I interview in the next season of Mosaicof China?
EL (36:26):
I would recommend interviewing another Eric.
So he's actually in charge of this amazingplace called Planet One.
It's VR eSports location-based entertainment.
They have VR headsets that you can use toexperience many different types of games.
It's like a restaurant plus eSports and VRcombined, I would say.
OF (36:49):
Right.
Well thank you for that, I look forward tomeeting Eric.
You know what, I don't think I knew many Ericsbefore.
But there was an Eric in Season 01 of thispodcast, you’re an Eric in Season 03.
Now there'll be one in Season 04…
EL (37:01):
You gotta have Erics, right?
OF (37:02):
All right.
Well I can't wait to meet him.
Tell me, if there was one question you wouldask Eric, what would you ask him?
EL (37:11):
I would ask him “Is there going to be a Planet Two?”
OF (37:15):
Oh, with the twin aspect?
Is that what you're going for?
EL (37:19):
Yes.
OF (37:20):
All right, thanks so much Eric.
EL (37:22):
Great, thank you so much Oscar.
[Outro]OF: So there we have a classic example of
what an episode of Mosaic of China is allabout.
We talked about big concepts, and we talkedabout everyday experiences.
We were intellectual and lofty in places,and yet we still managed to drop the words
‘wee’ and ‘poo’ into our conversation.
(37:45):
We talked about China, but we also very muchdiscussed the outside world.
And all of this was done through the storiesand experiences of the guest.
So I want to say another big thanks to Ericfor kicking off the season, and letting us
view the world through his 3D lens.
One important update, I’ve been in touchwith Eric, and he can confirm that the scar
(38:06):
on his leg from the cheap TV stand is stillthere.
You can see a photo of that on social media,along with all the other visuals accompanying
the conversation, including his object theglasses, his favourite WeChat stickers, visual
representations of his Digital Twin technology,and lots more besides.
And while you’re online, click the linkat the top of the Mosaic of China website
(38:30):
to subscribe to the extended version of theshow.
Here are a few clips from today’s PREMIUMepisode…
[Clip 1]EL: It could be an enterprise, it could be
a business…
OF (38:39):
It could be a government…
EL (38:40):
It could be…
Yes.
[Clip 2]EL: People who actually wore it, they were
called ‘Glass-holes.’
OF (38:44):
Glass-holes…
[Clip 3]EL: This is how society works.
We always power through, right.
Until the day we don’t.
[Clip 4]EL: Oh my god, how am I going to communicate?
Literally, I went ape-****.
[Clip 5]OF: How do you know that the information isn't
being shared with the police department?
EL (38:59):
Unfortunately, we don’t.
[Clip 6]EL: Helicopter simulators with real cockpits,
so that you can fly and learn.
OF (39:04):
Oh, yeah.
[Clip 7]OF: Haven’t they got enough cities?
Why do they need to make new ones?”
EL (39:08):
Too many people! [Clip 8]
Rice cookers.
Because I actually haven't searched for ricecookers!
[End of Audio Clips]
Apart from sharing a first name with EricOlander, the American journalist from Season
01 Episode 03, the biggest overlap with aprevious episode was with the FinTech Philosopher
himself, Srinivas Yanamandra, from Season01 Episode 15.
(39:29):
If you’re interested in the intersectionbetween technology and ethics, then you’ve
got to go back and listen to that one.
And another more unexpected connection iswith the Fire Engineer Michael Kinsey, from
Season 02 Episode 25.
Listening to that episode along with today’sreally tells a story about how building design,
(39:49):
computer modelling, and now smart cities willcombine to transform the world of fire safety
in the future.
Mosaic of China is me, Oscar Fuchs, with artworkby Denny Newell.
Speaking of connections, there follows a catch-upconversation with Eric’s connective tile
in the Mosaic, Casey Hall from Season 02.
(40:09):
So stick around for that, and we’ll be backwith another episode next week.
[Catch-Up Interview]OF: Hello Casey, it's great to see you in
person again.
CH (40:27):
Yeah, it's been a while.
OF (40:29):
It has been a while.
You and I did our recording originally about18 months ago, believe it or not.
CH (40:34):
I actually don't believe that that.
Time just has no meaning anymore.
OF (40:39):
Totally.
Well let’s talk about what has happenedto you since our original recording.
And I should tell people who didn't listento that, that you were the Asia correspondent
for Business of Fashion, right.
So your key journalistic focus was in thingslike fashion and consumerism.
So what has changed since then?
CH (40:58):
Well, I'm still in the same area, but I have changed jobs.
During lockdown, I started a new job, whichwas quite surreal.
OF (41:06):
Really.
CH (41:07):
But I started a new job as China Consumer Correspondent at the Reuters news agency.
Still fashion, luxury, beauty… that partof China consumer life.
It's been really interesting.
And a really interesting time, obviously,because so much has changed very quickly in
terms of people's consumption and attitudes,and economic confidence, all those things.
(41:32):
But, you know, I don't think a lot of thefundamentals of the China market, long term,
have gone away.
OF (41:40):
Right.
CH (41:41):
And I think that once we are through this pandemic period, things will change again
and people will regain confidence.
But the fact that we don't have an endpointat this stage just plays into it even more.
OF (41:54):
Well I remember in our original chat, we talked about the object which you brought,
which was the original Lonely Planet bookfor China.
And you had a few things that you wanted tostill tick off.
You have ticked off a few more places, right?
CH (42:05):
Yeah, I have.
So I finally went to Tibet.
OF (42:09):
Ah, I’m so jealous.
CH (42:10):
It’s not easy.
It's not a straightforward process.
Like, you can't just hop on a plane and flyto Lhasa.
There are a lot of permits and things thatare involved.
Because of COVID, there are a lot of addedcomplications in getting permits, a lot of
the paperwork changes.
So I had booked this trip in May 2021, andI didn't end up going until the end of September.
(42:31):
And my permits came through two days beforethe trip started.
And so I had to make this decision very quickly.
Like, my first instinct was “No, it's toohard.
I have to book flights, I have to take timeoff work, I have to organise stuff for the
rest of the family, and I can't possibly getit done”.
And then about one minute after that, I thought“But I really have to”.
OF (42:51):
Yeah, screw it.
CH (42:53):
“I don't really have a choice, I have to.
I've been waiting to do this for 14 years”.
OF (42:57):
Yeah.
CH (42:58):
So, I mean, I hope also that you get to make it.
OF (43:02):
Thank you.
Well, if anyone who's listening did not hearyour original episode, I do want them to go
back and listen.
I've stolen a lot of the words that you said,and I use them now in general conversation.
Foreign press focus on…?
CH (43:16):
“The big, the bad, and the weird”.
OF (43:18):
Exactly.
So now I always - in my mind - have a mantra: “Oscar, don't do the big bad weird China,” (43:19):
undefined
but try and do the other side of China thatpeople don't know about.
And I think about you all the time becauseof that.
CH (43:29):
Oh, if that is what you remember from me, that makes me very happy.
I feel like in so much of my career over thelast 15 years, that has been my personal mantra.
OF (43:40):
Oh right.
CH (43:41):
Like, when I'm writing - or when I'm pitching stories, or when I'm thinking about what I
want an audience to know about - that is alsooften at front of mind for me.
So I'm really, really glad that that's somethingthat you've taken away from it too.
OF (43:54):
Good.
Please continue what you're doing.
It's awesome that you are part of this project.
I'm very grateful, Casey, and please stayin touch.
CH (44:02):
I will Oscar, thank you so much.
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