In this episode of My First Million, Harold shares his journey of building a successful IT consulting firm in San Francisco, serving over 200 SMBs annually with a revenue of over $6 million.
Harold discusses the challenges of maintaining client relationships, the importance of decentralizing operations, and the lessons learned from losing a major client that made up 40% of the company’s revenue. He also dives into creating a culture of curiosity rather than frustration when addressing escalations and how to build long-lasting client relationships by treating every client as a valuable asset, no matter their size.
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