Join MTMG's IT Roundtable as we welcome Charlotte Bohlman, CEO of Cebra Consult, for a deep dive into the evolving world of customer success. Charlotte shares her journey from HR to SaaS leadership, strategies for building high-performing CS teams, and practical tips for balancing automation with personal touch. Discover how to foster collaboration across departments, future-proof your team, and inspire continuous improvement in a fast-changing landscape.
Key Events Timeline:
00:01:00 – Introduction of Charlotte Bohlman and Cebra Consulting.
00:03:00 – Charlotte's career transition from HR to SaaS and Customer Success.
00:07:00 – Core competencies for building customer success teams.
00:11:00 – Role of automation and AI in customer success.
00:16:00 – Strategies for proactive churn reduction and risk management.
00:20:00 – Managing team morale amidst organizational change.
00:25:00 – Insights on future-proofing customer success teams.
00:29:00 – "More Than Mere Genius" questions exploring Charlotte's passions, inspirations, and values.
Notable References:
Books: Ikigai: The Japanese Secret to a Long and Happy Life by Héctor García and Francesc Miralles
Music: Jubel by Klingande
Connect with Us:
Check out our website - www.mtmg.eu
If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below:
https://get.descript.com/mtu0tl2zr3g7
If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off):
https://www.maono.com/?ref=ulcbmcjk
If you have suggestions or would like to appear on a future episode, email us at podcast@mtmg.eu
If you could use the help one of our experts to get the most out of your IT investments, please reach out to us info@mtmg.eu.
Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Cold Case Files: Miami
Joyce Sapp, 76; Bryan Herrera, 16; and Laurance Webb, 32—three Miami residents whose lives were stolen in brutal, unsolved homicides. Cold Case Files: Miami follows award‑winning radio host and City of Miami Police reserve officer Enrique Santos as he partners with the department’s Cold Case Homicide Unit, determined family members, and the advocates who spend their lives fighting for justice for the victims who can no longer fight for themselves.