Leading with Purpose - Catherine Hemingray on ESG, Customer-Centric Growth, and the Future of Global Tech

In this episode, we chat with Catherine Hemingray, Chief Impact Officer at Smart CIC. Catherine shares her unconventional journey from senior nurse in London to co-founding a global managed services company. We dive into her insights on leadership shaped by the NHS, how Smart CIC tackles connectivity challenges with agility, and the importance of ESG and DEI initiatives in global business growth. Catherine's approach to customer-centricity and team empowerment is sure to inspire leaders in any industry.

Key Events Timeline

[00:01:00] - Introduction to Catherine Hemingray: Background and journey to becoming Chief Impact Officer at Smart CIC.

[00:02:15] - Transition from healthcare to tech and founding Smart CIC.

[00:03:00] - How NHS experience shaped leadership and communication at Smart CIC.

[00:05:25] - Discussion on aligning company growth with ESG and DEI principles.

[00:08:27] - How Smart CIC solves complex connectivity and communications challenges.

[00:11:39] - Agility and flexibility in global solutions.

[00:12:21] - Xvolv as an innovation hub for AI and network performance.

[00:14:14] - Predicting cellular network performance with AI tools.

[00:17:50] - Managing partners across 200 countries using distributed NOC and multilingual teams.

[00:19:28] - Maintaining customer-centricity while scaling globally.

[00:24:37] - Catherine’s personal passions: Golf and crochet.

[00:25:33] - Inspirational book: Becoming by Michelle Obama.

[00:33:05] - Favorite song for motivation: "Buck Rogers" by Feeder.

[00:34:18] - Catherine's legacy: A supportive leader who helped others grow.

Notable References

Books Mentioned:

Becoming by Michelle Obama – Catherine found inspiration in the book's insight into balancing career growth and family.

Music/Artists Mentioned:

"Buck Rogers" by Feeder – Catherine’s go-to motivational song that embodies resilience and optimism.

 

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