About Matt Darner: Matt Darner is a nationally recognized speaker and co-founder of CollBox, whose methodology has helped law firms recover over $100 million in unpaid invoices. He’s been featured by the American Bar Association, Federal Bar Association, and the Association of Legal Administrators, among others. Matt’s approach to law firm collections processes has been recognized by Clio, Affinipay, and Smokeball and blends technology with a deeply human approach. He’s passionate about helping legal professionals get paid for their hard work so they can focus on delivering exceptional service to their clients.
In this episode, Ryan and Matt Darner discuss:
- Attorney discomfort with billing and collections
- Shifting from broad services to law firm specialization
- Building cadence and structure into AR processes
- Combining tech and people to streamline payments
Key Takeaways:
- Law firms often sit on hundreds of thousands or even millions of unpaid invoices because attorneys are hesitant to ask for money and lack consistent follow-up, allowing receivables to age and spiral out of control.
- A clear cadence—billing at least monthly, sending smart reminders, and making human follow-up calls within 10–14 days—prevents disputes, reduces sticker shock, and accelerates payment timelines.
- Having a dedicated representative handle past-due follow-up relieves attorneys and staff from non-billable work while improving client relationships through consistent, respectful communication.
- Structured AR systems have enabled law firms to recover nearly $40 million in just two years, proving that process-driven billing dramatically strengthens cash flow and reduces stress on firm owners.
"It’s so easy to get you paid, if you just give the client the opportunity to voice the concern… It’s really more of a customer service call [than a collections call.]" — Matt Darner
Connect with Matt Darner:
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