In this episode of Neurodivergent Mates, we explore the intersection of neurodiversity and retail with inclusion advocate and strategist Natalie Phillips-Mason. Natalie shares her personal journey and what led her to champion neuro-inclusion in one of the most fast-paced and sensory-rich industries—retail.
We unpack the unique challenges neurodivergent individuals face, whether they're behind the counter or browsing the aisles. From staff training and workplace adjustments to customer experience and inclusive design, Natalie offers practical strategies for creating more accessible and welcoming spaces for all minds.
Questions
- Can you share a bit about your background and what drew you to the intersection of neurodiversity and retail?
- From your experience, what are some of the biggest challenges neurodivergent individuals face when working in or shopping at retail stores?
- How can retail environments become more inclusive and welcoming for neurodivergent customers?
- What strategies or adjustments can retailers use to better support neurodivergent employees on the shop floor?
- Do you think staff training on neurodiversity should be a priority for retailers? If so, what should that training include?
- Have you seen any great examples of retail businesses doing neuro-inclusive practices really well? What stood out to you?
- If you could give one piece of advice to retail leaders who want to make their stores more neuro-inclusive, what would it be?
- Where can people connect with your work? I need to write a podcast blurb from this information for Neurodivergent mates
Whether you're in retail leadership or simply curious about how businesses can be more inclusive—this episode is packed with insight, empathy, and actionable ideas.
🎙️ Tune in now and discover how retail can evolve beyond the shopfront.
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