Empowering HR within the Workforce by Manya Shukla

Join Manya Shukla’s show to learn about latest trends on HR and on Personal growth
This show is titled

‘’How to react when someone makes mistakes”

Radio.NewHeightsEducation.org
[e-mail]

Sources:

https://www.indeed.com/career-advice/career-development/mistakes-at-work
https://www.psychologytoday.com/us/blog/feeling-it/201505/the-definitive-way-respond-others-mistakes
https://www.uschamber.com/co/start/strategy/how-to-respond-to-employee-mistakes
https://www.theresaboedeker.com/yay-for-mistakes-part-2-how-to-respond/


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Episode Transcript

Speaker 1 (00:43):
Good evening everyone. Welcome to the new highs Shune on Education.
My name is Manya Shipla and you are with me
on another episode of Empowering HR within the Workforce, your
go to podcast for the ever evolving ward of HR.
This podcast is the way of sharing insights on building

(01:04):
a more effective and efficient workforce while also focusing on
your personal growth. If you tune into our previous episode,
thank you so much for your support. We talked about
how to receive a constructive feedback. So before I begin

(01:27):
today's episode, I just want to ask you a question,
like how do you react when someone makes a mistake.
Do you blame the other person who made the mistake?
Do you say something bad or pass a comment to
make them feel guilty repeatedly? Do you roll your eyes?
And in extreme cases do you just just overreact in

(01:53):
the entire situation. So now I understand that it's natural
to feel frustrated and angry when something happened that you
didn't expect from the other person. But I want to
tell you that sometimes, uh not every mistake can be

(02:16):
corrected by giving a bad reaction. And like when I
say this, let me ask you another question, like has
that ever happened to you that you made you made
a mistake and the other person yelled at you and
and you just had a very bad kind of like

(02:38):
argument or something. They they they, they said that was
really hurtful. And after after after a few minutes, after
ten to fifteen minutes, maybe that that mistake is not rectified.
You have you have fixed the problem, but their words,
the there, the way they reacted still stays with you.

(03:00):
I mean, it happened to me a couple of times,
and that feeling is really really bad, a feeling of hollowness,
a feeling of like there. Uh. They're like, you might
forget the mistakes that you have done, mistake that you
have done, but you remember the reaction their reaction, Uh

(03:23):
still stays with you. For their still stays with you
for for long and it reminds you and and and
it becomes one of their memories. Uh. So, And I'm
not saying that making miss mistake is a good thing. No,
I'm not. I'm not saying this, but I'm saying that

(03:49):
miss mistakes happen. But when it is happening like as
a pattern, then you can say that a person uh
is doing something carelessly so yes, And like in my opinion,
if a person has done something once, I I might

(04:09):
not give a bad reaction. I might I might try
to try to control the situation in a more calm,
come manner, because I think that and it happened to
me also as well, that situations can be rectified and

(04:30):
you can make a person feel uh realize their mistake
by responding to the situation in a very gentle and
calm and calme uh manner. And that that is also
that thing is also going to stay with them for
for long and it will not it will not make

(04:52):
them feel uh make them I don't know, I mean
as a see it any bad memories for you as well.
So yes, as I stated before, So in today's episode,
I'm going to talk about how to react when the

(05:14):
other person makes a mistake at your workplace. And also
we are going to discuss like how you are going
to react when you make a mistake at workplace. So
starting from number one is show compassion and grace. So

(05:36):
most of the time the other person who made a
mistake is already in guilt, and don't make it worse
by slaughtering their morale or motivation with her harsh words
or comments. Try to understand their motive and try to
make the corrections instead of attacking them with your words

(06:00):
or your reaction. The main thing in your mind should
be as a like, as a team member, my work
is to is to correct there is to make them
realize like how they can or to help them to

(06:20):
correct their mistake, not to put label or not to
make them feel less. So number two is try to
make atmosphere lighter after making the mistake. The person might
already feels heavier and this it must behre might be
a little tensed. So as a team member, as a

(06:42):
good friend, as a supervisor, or whatever role you are in,
just just make the scenario a comfortable position. You can
start saying something like that's all right, that could have
happened from me as well, so relax. So saying this

(07:04):
one line might have brought a tremendous emotional change to
the person who made the mistake. They might have increased
their loyalty. They will feel more secure with you, and
and they can also tell you everything honestly, like where
and how they made the mistake and where the blunder happened,

(07:25):
and how the blunder happened. The third point is put
yourself in your employees' shoes, so try to understand things
from their perspective. Maybe there is a communication gap, maybe
there is a technological like lack of technological knowledge. Maybe

(07:47):
the person was emotionally like, mentally exhausted, or physically exhausted.
So once you understand your situation and once like you
might you might start thinking logically and you might get
the solution easier. The fourth is learn to forgive. So

(08:13):
forgiveness is essential in any kind of relationship, whether it
is a work relationship or a personal relationship. It helps
to strengthen the strengthen the relationship. So if someone at mistake,
if someone made any mistake, don't label them and don't

(08:36):
keep things for them at your mind or at your heart.
Just forgive and move on. And forgiveness will make you
happier and it reduces your stress as well. And once
you are at like once you are at a happy place,
you will make your team also a happy place. The

(08:58):
fifth one is make feedback a regular practice. So keep
following up with the person who made mistake, who made
a mistake, keep following and keep asking them if they
need any help. If they may like, make sure that
they are correcting the they are taking right step to

(09:18):
correct their mistakes. So this was all about how to
react when the other person makes mistakes. So before moving
on to the next segment, let's take a quick break.

Speaker 2 (09:33):
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(09:54):
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Speaker 3 (10:14):
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Speaker 1 (10:32):
Welcome back to listeners. So now let's see what to
do when you make when you make mistakes at workplace,
So the first thing you have to do is be
honest be truthful to your manager, your colleague, your friend,
or whoever is concerned with the situation. Give them a

(10:53):
clear and concise and a true description of what exactly happened.
When you are honest allows the other person to trust
you in the near future. The second is attitude, so
control your attitude and emotions. When you made a mistake,
think practically and work on it. Keep come and do

(11:16):
not make the situation worse. Think logically and work on it.
The third is analyze, So before reaching out to your supervisor,
analyze the problem. Think if you can rectify it, if
you can take immediate action, and if you think that

(11:38):
your colleague or your friend can help you out, just
reach out to them and analyze, like how this situation
can be fixed now. The fourth is think how not
to repeat the mistakes again, So don't repeat your mistakes,

(11:59):
work on the root of the problem, and find out
how to be more productive without making mistakes. And uh,
for my I just want to give a clarification on
my previous point. At this analyzed is just like h before.
I'm not saying that do not do not loop your

(12:21):
supervisor anywhere, but it's just an initial stage. Like if
you think that you can fix it. So just just
take the action. And if you if you think that, uh,
it can be it can be fixed at at your
level with the help of your friend or or a colleague,

(12:42):
then definitely you should ask them. But if you think
that at this time you should keep your manager in loop,
then you should definitely do it. Always for any important things,
always keep your manager in your loop. Don't take actions
by your own. So yes, so I'm just I just

(13:03):
want to put one clarification on that point, like analyze
the situation, but then also analyze like at what a
stage you are in. So if you think that it
could be done, it could be fixed like in the
initial stages or something which is which is less complicated,

(13:24):
fix it yourself. But if you think that now I
need to it. It needs to be like it could
be escalated or it could it could hamper, like it
could not work, then definitely just loop in your manager.
And yeah, so don't don't hide any any like anything

(13:50):
from your manager. Just keep your manager in the loop.
So so yes, again, the last point is learn from
your mistake and don't dig too much, don't think too
much on it. So learn the lesson, learn the lesson
and move on. You don't have to constantly defend yourself

(14:12):
or keep blaming yourself or keep looping about it that
oh how did that happen? Oh wow, how did that happen? Oh,
it just happened. And what that person might be thinking
about me, what my manager might be thinking about me,
what like, don't create a loop of that in the
entire situation. Just take it like it was just a

(14:34):
bad day, and in this like in a year, it
was just a bad day, and there are so many
days ahead of you to make an improvement, and just
just try to work on your improvement. Just try to
work at your best and that is something your manager

(14:54):
will definitely appreciate it. Don't keep on thinking that, oh
my god, I made a mistake. Now my review is
going to get affected, what my manager might be thinking,
what my colleagues might might be thinking, they might label me, like,
don't think. Just learn from your mistake and move on
and give your best. So I mean, just if you

(15:20):
made a mistake, take responsibility, be honest, learn a lesson,
do not repeat it, and move on. So, yes, that's
all for today's episode. I hope you like it. I
hope that it helped you in some manner, and remember
that the mistakes can be rectified, but the fear, the

(15:43):
trauma of your reaction might stay with the person for
long as your memory. So next time, try show some
compassion before reacting and trust me, like it might work
better than making like it. It might might just work better,

(16:09):
So just just try it and thank you and have
a great weekend. Thank you everyone,