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July 28, 2025 25 mins

Are you interested in reserving a facility through CUPF? Have you heard of ActiveMONTOGOMERY.org? In this podcast, CUPF Director, Ramona Bell-Pearson and Communications and Outreach Specialist, Derek Ross, will have a roundtable discussion with CUPF's New Summer Fellow, Sarah Hoffman, highlighting the resources that are being made available to the community. Listen as we discuss the importance of making sure our community is aware of our events and where they can go for more information. 

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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Ramona Bell-Pearson (00:13):
Welcome to Off the CUPF a community use of
public facilities podcast.
We are one of many countygovernment podcasts that focus
on sustainability and innovation, all while making sure our
community is aware of theservices the county provides.
Are you looking to reserve anoutdoor indoor facility at a
library, school or countybuilding?
How about the Silver SpringCivic Building at Veterans Plaza

(00:36):
or the Clarksburg Cottage inMontgomery County, maryland?
Available venues are here to bereserved and we are the office
that can make it happen.
We are CUPF and thank you forjoining our community podcast.
Let's get started.

Derek Ross (00:50):
Here we go, here we go.
We got a beautiful intro Onceagain.
Voice recording voice overs byour director, ramona Bell
Pearson.
Welcome back, everybody.
Welcome back to Communities ofPublic Facilities.
Off the CUPF.
Once again, I'm Derek Ross, acommunications outreach
specialist with CUPF.
Hi, Ramona.

Ramona Bell-Pearson (01:08):
Hi Derek, how are you doing?

Derek Ross (01:09):
I'm good, I'm good, I'm good.
But before we get into thehighs and lows, you know I
definitely got to check in Onceagain.
This is a brand new podcast,but we do have our summer fellow
back again with us.
I'm just going to throw thatout there again.
Sarah is back again, but we'llsave Sarah in a few minutes to
come in.
But we just had to let peopleknow, just in case people are
checking in Like when is Sarahgoing to start?

Ramona Bell-Pearson (01:27):
talking Sarah's here.

Derek Ross (01:30):
Sarah's here.
So, Ramona, let's do a quickcheck in Highs and lows.

Ramona Bell-Pearson (01:34):
Oh, wow, geez.
I guess the highs would be thatit's finally summer.
Oh, the lows.
Lows would be well, I shouldsay it'll be summer on friday
maybe, but the the lows would be.
The spring has been prettychilly and rainy and gloomy, but
I will say, this past weekendit did not rain on my parade

(01:57):
okay, okay, I got you, I got you, I got you.

Derek Ross (02:00):
I feel we're going with that.
I like that, is that it?
I'm trying to be serious.
Everybody Is that it.
We good, we good with that.
So yes, yes, yes, yes.
Highs and lows, highs and lows.
It's kind of crazy when I askyou and I'm thinking to myself I
just asked you highs and lows,and I'm like all right, I and
lows.

(02:20):
I guess from a work-related youknow, we are probably working on
something that I think is goingto change the game for CUPF,
and that is this whole wementioned it before this whole
demographics thing, where we'retalking about learning about the
community.
I know there's differentdepartments, agencies and
organizations that work on it,but it's going to be unique for

(02:42):
us because it's really going tobe able to help us know where
we're going to.
I wouldn't say invest, but putour time and energy in regards
to knowing where all of ourinformation is being circulated,
If we need to know what's goingon in up county, over here in
Bethesda, over here in anotherside of the county.
There's so many different partsof the county that we're
learning about and I think thatthat's the great part about it.

(03:03):
So that's the great part aboutit.
So that's a high for me.
I'm enjoying that low.
Just joking with everybody.
I do have a four-year-old son.
Um, I had a dream in this dream.
This dream, I felt like I gotsmacked.
So when I woke up, my son wasstanding over me.
Now, I didn't know for sure,but I immediately scrunched my
face because I felt like he didsomething, but he didn't say

(03:25):
anything.

Ramona Bell-Pearson (03:25):
So I couldn't tell, but his hand was
up in the air.

Derek Ross (03:27):
It was the energy in the room made it seem like he
did something and I couldn'ttell.
So that's my joke for it.
And I was like I couldn't tell,so that was my law.
I was like, looking at him,like wait a minute now.
I don't know if I need to doAnyway.

Sarah Hoffman (03:59):
He was just yeah, I guess so, but he was standing
over me and the dream I gotwoken up violently.
Now I can read for pleasure andyou know it's not painful
anymore.
So I've been burning throughbooks pretty quickly.
So that's a high for me and Idon't think I have any any new
lows to report other than thesame one I had the last podcast
of.
Just I looked at the weatherfor next week and I saw some

(04:22):
hundred plus days in ourforecast, which does not make me
happy.

Derek Ross (04:28):
Oh, those a hundred days, they're coming, they're
coming, yes, yes, yes.
Well, that is our highs andlows.
We've checking in withindividuals and everybody just
to see how everybody's doing.
You know just a little,something, something.
So let's get into it.
Let's get into it.
Ramona, you know we do ask ourlisteners a question and that
question is this go round is areyou familiar?
Familiar withActiveMontgomeryorg?

(04:50):
Yes and no, you could justbring it out there.
You could just be honest withus.
So you know, if you aren'tfamiliar with Active Montgomery,
that is pretty much ourplatform where you can kind of
go to just reserve facilities.
We're also shared with parksand rec.
It's a lot to deal with when inregards to Active Montgomery
but I'll throw that over to ourdirector, ramona

(05:11):
ActiveMontgomeryorg, howimportant it is to CUPF.

Ramona Bell-Pearson (05:15):
Active Montgomery is very important to
CUPF, it's very important to ourcommunity because it's their
opportunity to exercise theirright to have access to
government facilities, mcpsfacilities, outdoor facilities,
and it's not just the CUPFfacilities that are managed,
it's also, as you said,montgomery Parks and Department

(05:35):
of Recreation.
So with recreation and parks, itnot only includes facilities
but it includes access toprograms.
Not only includes facilitiesbut it includes access to
programs, because while CUF onlydoes permitting for facilities,
montgomery Parks, as well asrecreation, does programming in
addition to having facilitiesthat are available.
So it's a very importantplatform for the government.

(05:58):
It was important to the countycouncil, when we started down
this path of becominginteractive and having our
permits online, that we have aportal that would be available
for the community, whether theywanted something from parks or
something from recreation orsomething from CUF.
So the three of us wereclustered together for the

(06:19):
purpose of having a sharedplatform and that's how that
came to be about.
But it has been challenging, tosay the least, to find a vendor
who could meet the needs of allthree organizations Because, as
I said, we each have differentmandates, we have different
practices, different services,so it's challenging.

Derek Ross (06:39):
Yes, yes, yes, sarah , I know our last podcast.
We were talking about just thatfresh energy, fresh, fresh, new
, new.
Activemontgomeryorg.

Sarah Hoffman (06:47):
I know we've talked about it briefly in your
short time here Awesome timehere but anything about Active
Montgomery that you can probablyshare, about what you've
noticed or anything- yeah, Ithink the great advantage of
Active Montgomery, like Ramonasaid, is that everything is in
one place, so you're not havingto go to the website for this
department and then go to thewebsite for this office.

(07:08):
I think it's great that it'sconsolidated, and I think a
really an advantage of thewebsite is its ability to
incorporate more of thoseinteractive materials, so
pictures or the virtual tours,or maybe even like videos, um,
to be able to get a sense of thespace that you may be
potentially reserving if you'renot able to go in person.
I think that can also sometimesbe.

(07:29):
Its downfall, though, is thatit is a lot of information on
one page A lot so if you're notlike super familiar with how to
navigate it, it can be a bit ofa challenge.
So I think that's where we cancome in with like communications
and outreach to like helppeople like better navigate the
page and hopefully, like getthat feedback from the surveys
to figure out how can we betterorganize it.

(07:49):
So it's a little bit more likeintuitive and easier to navigate
for people, but yeah, yeah,yeah, yeah.

Derek Ross (07:55):
Well, you feel like you've been here for a couple
years.
Yeah, she does sound like that.

Ramona Bell-Pearson (07:59):
Have you used active before you came to
us?

Sarah Hoffman (08:02):
I have not used before.
So it was my first time lookingthrough it like a couple of
weeks ago.

Derek Ross (08:06):
Wow, wow.
So you just look, oh okay, well, I mean I guess we're good to
go now.
We are in good hands, you knowthere have been.

Ramona Bell-Pearson (08:14):
I'm not saying I've heard this a lot,
but I have heard complaints andconcerns that there are
performance issues, whether it'sfrom staff trying to do the
behind the scenes and theinternal things, or it's from
the community trying to reservesomething on a go live day or
just a regular.
I want to have a pickup game ina gym one night one week with

(08:37):
five guys or five gals eitherway or five whoever's, and and
I've heard those complaints andI feel their pain because I've
been on active and I've reservedthings for my personal
activities and I've hadchallenges, but we have been
working really hard really hardto improve that and the
performance has improved, andone of the things that has

(08:57):
helped that is we've bandedtogether as organizations
whether it's Parks, Rec or CUPFindividually or us as a group
where we have group meetingswith the vendor and we explain
to them what our performanceneeds are, and they have done
things like increased our cloudcoverage or written new code so
that it would accommodate moreand be able to be more

(09:20):
interactive or handle more of aworkload.
We at CUPF have also tried tocontribute to improving the
performance by the fee schedulewe've come up with.
That has significantlydecreased the number of
offerings in terms of types offees and packaging.
We've tried to categorizethings that weren't categorized

(09:41):
before, so hopefully all of thatwill help speak things up too.
So it's been a work in progressthat continues to be a work in
progress.

Derek Ross (09:48):
Absolutely, absolutely.
We've danced around a littlebit.
I know, when we've done likeour blogger which we can talk
about and stuff like that, whenwe're posting about like updates
and stuff like that, we'll tryto like have pictures or have
things.
I wouldn't say shaded it out,because we don't want to shade
out everything, to kind of takeyou away from it, but we want to
make sure you understand thatActon Montgomery has a lot of
thumbnails and these thumbnailsare very vibrant pictures.

(10:10):
I actually do enjoy thepictures, especially from
recreation.
When they're posting all thisstuff, I've told them at plenty
of times Parks, I love picturesof trees.
I think the pictures areawesome.
Shout out to Michelle Bean.
Michelle is one of theindividuals that we work with in
regards to VSI and everythinglike that.
Vsi is pretty much the company,in other words, that's worked
with ActiveMontgomeryorg.
But, yeah, yeah, everything iscoming together.
There's so much more work to bedone, but that is

(10:31):
ActiveMontgomeryorg.
That is where you go to kind ofdo pretty much everything in
regards to what Ramona just saidreservations, classes and
everything else like that.
So, as we keep it moving, wecan discuss on a bigger platform
and I'll throw this ball backto Ramona Our resources.
If you didn't know that, thisepisode is about resources,
updates and just generalreminders, if we can, in regards

(10:53):
to keeping the communityengaged.
Ramona, you know we have a listof our resources.
Is there anything about theresources?
And we can go through that list.
That stands out to you.
Did you want to read the list?
Just give people an idea, or Ican read it out.
Either way, the whole point isI think it's awesome when a
director speaks about this stuff.

Ramona Bell-Pearson (11:10):
Okay, All right.
So we have a list right here infront of us that includes six
resources, but there are manymore, too Many more.
So, for example, we have theCommunity East Bridge, which has
been around for a while.
That's not new, it's beenavailable.
It's on our website.
Govdelivery also has been onour website for quite a while.
It's not new, and these twothat I just mentioned Community

(11:33):
East Bridge and GovDelivery aregreat sites to go to when we're
talking about inclement weatherand you're trying to understand
is the facility open?
Are the schools delayed?
Any number of things related tothe permitting process.
Active Montgomery we just spenttime talking about Social media
handles.
Now that's becoming even moreexpansive because, in addition

(11:53):
to the traditional ones, likeTwitter and X and any of the
other things that aren't comingto my mind right now, there's
also LinkedIn, where we have avery active page, and I have
been seeing a lot of thingslately on LinkedIn, because I
keep getting these emails thatyou were in so many searches
today and I'm like who cares?
But but when I do go, I do seeMontgomery County, cause I'm I'm

(12:18):
follow quite a few of theagencies which I would like it
if people would follow CUPF,because you'd be able to find
out a lot, not only about CUPF,but also about Montgomery Parks
and about recreation and some ofthe other partners that we have
in our MCPS a lot of things.
So that's our social mediahandles, which we are trying to
expand, not only what we'realready on, but increasing and

(12:40):
including others.
We're also very active onlibrary site with interactive
information in the differentlibraries that you can find.
The CUPF website, as we've allbeen talking about, has a lot of
pictures.
It has a lot of dropdowns withinformation links that you can
use, and then, of course, thepodcast, which you're listening

(13:00):
to now and again.
It'd be great if you were afollower and subscribed, but we,
we really are happy We've.
I've been noticing the numbersare going up on our podcast,
which is great.
So we we hope we're bringingyou good information.
You can always, on either ourwebsite or some of our social
media handles, reach out to usand give us ideas of things that

(13:22):
you might like to hear or thatare of interest to you.

Derek Ross (13:27):
We are.
This is episode nine.
We are working.
This is a work in progress, butwe're working on it, you know
we're putting this together.
This is being put together notby duct tape.
This is being put together bysome good, good, old fashioned.
We're going to work on this,collaborate and we're going to
make this happen, and that'svery true.
And I, working withcommunications, is one of the

(13:48):
primary people working withRamona, working with Ron,
working with so many managersand actually at CUPF, working
with Civic Build, and we'reworking with so many different
individuals to kind of make thiscome together, get this to come
together.
But the Community Use Bridgelike as Ramona said, she went
through every one of themCommunity Use Bridge is pretty
much the most interesting onebecause it's our blogger page.
The GovDelivery one isdefinitely very unique.

(14:08):
It's a unique portion thatpretty much once you're logged
in or once you sign up for youcan kind of get access through
other agencies as well.
There's options to checkboxmore people or other departments
that you want to follow and getan idea about it.
But most important part is thepodcast.
The podcast is a great way thatwe can just talk about it.
I know we can also put it intext and put it down, but
podcasts we can just talk about.

(14:29):
Plus, we get to hear everybody.
We get to hear Ramona thedirector what the director's
thinking about and everythinglike that.
You see, I love throwing it inthere.

Sarah Hoffman (14:37):
Just got communities public facilities
director Ramona bale pearson uhso just to get that going, sarah
, sarah, what is your take aboutall of this stuff?
As we talk about resources andeverything else, yeah, I think
just having a variety of formatsand methods that people can get
connected with is really great,like whether that's audio
through the podcast or it's likea blog text or something more

(14:58):
interactive, like active, activeMontgomery.
I think just having thatvariety is making sure that's
accessible for whoever andwhomever wants to get this
information and just being likeproactive about information, so
that people don't have to likeconstantly reach out to get
information but hey, it'salready on the blog page, I can
read it.
I think that's the greatadvantage of all these resources

(15:20):
that we just talked about.

Derek Ross (15:25):
Yeah, yeah.
And then, once again, there'snot the harp on it too much, but
when we were talking about justdemographics and understanding
the community.
We have to know what's the bestway to have effective
communication, and if we canhave different angles and bring
about different ways to do it,then I'm all for it, and.
But thank you for bringing thatup too, thank you.
Thank you, ramon.
I'm always for it, but thankyou for bringing that up too,
thank you.
Thank you, ramona.
I'm always going to throwflowers your way because you
know there's a lot ofinformation that you are always
throwing out there and welistening.

(15:45):
I don't want you to think I'mnot listening, but I'm listening
.
So, sarah, I'll throw this backto you.
Got a little question going onhere.

(16:06):
I know that the question iskind of just came up with that.
I don't know why I try to saythat so seriously, but ask the
summer fellow series.
This is just a question I'mgoing to ask you.
So any and well, I'm not askingyou this question.
You could ask the question,sarah.
Is there a question you wouldlike to?

Sarah Hoffman (16:09):
ask.
Yeah, so being as this is myfirst summer being familiar with
the, you know, facilityreservation process, I guess my
question for both of you wouldbe what should I expect for this
July 15th opening dayreservation for the school
athletic facilities and otheroutdoor facilities, both in
terms of what CUPF is doing, butmaybe what the community should

(16:31):
expect?
Good question All right, okay.

Derek Ross (16:35):
All right.

Ramona Bell-Pearson (16:35):
Well, first let me say you should expect
that, despite the fact that wehave a new fee schedule, that
will be its first premier eventopportunity there will be no
problems.
From my lips to God's ears.
We are anticipating that we willhave a large demand, as we
usually do with July 15th.

(16:56):
July 15th is the opportunity,is the first opportunity for
people to reserve fields andoutdoor spaces.
That is very popular and wehave a process where we try to,
before July 15th, which opensfor the general public, have
already gone through the largerleagues and groups that have
historical precedence with ourgroup to have an opportunity for

(17:19):
them to get a certain amount oftime which will leave a fair
amount of time for the community, the idea being we don't want
large leagues and large groupsgoing on and taking everything
at the drop of a hat on July15th, when it opens at 630 or
whenever it opens.
It's bad that I don't knowexactly, but I think it's 630.

Derek Ross (17:39):
You're right, You're right.
Okay, good, good, good good.

Ramona Bell-Pearson (17:42):
So we do have that process set up, but it
is very important from thecommunity's perspective to
realize it's a first come, firstserve, so you need to be on
your laptop and you need to beready to go.
It's not as bad as Comic-ConAnybody that's been to Comic-Con
because I've been to Comic-Conwhere you got your laptops and
everybody in the house has alaptop and everybody's got it

(18:02):
open.
Everybody's got their code wordand you're keying in as soon as
things open up.
It's not that bad.
But you do need to be proactiveand realize that if there's
something that you want, youneed to have a plan before that
time on the 15th and you need toknow what you're going to do
and you need to get in there anddo it.
Yeah.

Derek Ross (18:21):
Yeah, yeah, yeah.
Yeah, ramona, spot on.
I mean, that's pretty much itJuly 15th opening day
reservation for school athleticfields and other outdoor
facilities.
And you throw that other inthere because there's there's
other outdoor facilities.
I mean, there's just that manyfacilities that you can reserve
through CUPF.
There's parking lots, what isit?
We're talking about fields,parking lots, tennis courts,

(18:41):
basketball courts, outdoor,outdoor, outdoor.
And if there's any questions orthinking like, well, what can I
do?
Is it just tennis, like?
Well, you know, talk to us.
You know, reach out to coreservices, email us, call us.
If there are ideas that youwould like to utilize or bring
forth to the table, let us know.
But make sure you communicatethat the Act of Montgomery is
there.
It'll give you some informationif you're looking to reserve

(19:01):
facilities and stuff like that.
But the earlier the better inregards to your decisions.
But, sarah, I will probably sayfrom a communication standpoint,
a lot of that information justis based on how it gets packaged
.
A lot of it we look to seewhere the numbers and what's the
percentage points of whatpeople are opening from
GovDelivery and emails andchecks like that.
So we're trying to get an ideaof where is the community at,

(19:23):
where are they listening, what'sthe most important part about
it?
And that's the most interestingpart I'll probably also say, on
the July 15th it probably justsmells like coffee.
When you walk in you just hearit, brain sizzling because
people doing all of this.
No, it's not, it's not likethat at all Actually.
No, I've actually been reallyimpressed with the opening days.

(19:43):
There's been one opening daywhere it kind of got a little
little complicated a littlelittle bit.
We'll put it like that Checkbox, that a little bit later on
Bookmark but for the most partthey've gone very well.
A lot of it is based off ofwhat the community is willing to
do.
So, as we close this out, thisis an opportunity.
Sarah, any highlights thus far,any highlights that you can

(20:04):
bring about from what you'velearned at Summerfellow, which
it doesn't have to be with CUPF,but is there anything that you
would like to share with thecommunity a little bit?

Sarah Hoffman (20:11):
I think just getting more familiar with
Montgomery County and I mean Igrew up in Northern Virginia so
I was like semi familiar withyou know, like the Prince
George's in Montgomery Countybut looking more into like the
demographics information like wetalked about, but then also now
like diving deep into lookingat all the facilities
information, just has kind ofopened my eyes to like it's

(20:32):
really diverse county like areascloser to where we are in
Rockville right now versus likeareas more in up county.
There's just a great diversityof like landscapes and of people
in this county and I feel likethe work that we've done so far
through CUPF but also throughlike my research project, has
really just shown me what thediversity in this county is and

(20:54):
how that's a really greatadvantage.
Um, so I would say that waslike one of my highlights and
just being able to talk todifferent people in the office
and reach out and get differentresources in terms of like the
survey information or looking atthe facility information or,
you know, diving deep into likeActive Montgomery and just
seeing how things operate andwhat you need and the people you

(21:18):
need to make these things likeoperate smoothly, has just been
really insightful for me becauseI I don't feel like I've ever
thought about that before.
It's like who are the peoplebehind this website making sure
everything operates, you knowwell, and that people get the
services they want?
But being able to get that likebehind the scenes?

Derek Ross (21:35):
look, that's been really great.
Yeah, yeah, yeah, thank you,sarah.
Thank you, sarah.
Yeah, look at you, let's see.

Sarah Hoffman (21:41):
See.

Derek Ross (21:41):
I'm feeling good, feeling good, feeling good,
ramona, as we get ready to closeout this podcast, I just want
to also make sure I know you'vebeen throwing out that
retirement word and it's so I'mjust bringing it up.
We're going off the cuff, we'regoing off the CUPF.
Anyway, I just want to make surethat you know that we
appreciate you, so much oh thankyou, yeah, yeah, all the
information you're providing isvery helpful and I and I, and I

(22:02):
think I heard that you signed onfor another 30 years, so I just
want to let you know welcomeback welcome back, right right,
you don't want to be propping meup when I'm 90 and we were 20
46 and we're gonna have you'regoing to have new plans and
stuff, but yes, yes, yeah, it'salways great to get to have
people smiling and enjoying it,but we're going to close out the

(22:24):
podcast.
I guess we can.
Also, since we're talking aboutacting Montgomery, talking
about websites and resources, Iwant to give a shout out to our
CUPF IT.
There's a lot of work that'sbeing done.
I know CUPF IT.
If they're not front and center, they're the individuals that
are working behind the scenes.
So I want to make sure thatPaul and Dan are aware that we
appreciate you.
Thank you so much for all thework when we submit information

(22:44):
or asking stuff to get done toour websites, our blog and
everything else.
Active Montgomery as well, too.
Shout out to Michelle.
There's so much that comes fromIT, working in technology and
also all the wonderful people intechnology.

Sarah Hoffman (22:56):
Tebbs I know we got some people in the room as
well too.
We appreciate you so much, allthe work that you do.
Sarah, got any last few words?
Uh, I would just encouragepeople to what we talked about
last podcast, like do the surveyor reach out in any way,
whether that's like through thesocial media, handles cup
website, um to just givefeedback on what they think

(23:16):
would help make the experiencelike even better for them.

Derek Ross (23:19):
And yeah, yeah, yeah , yeah yeah, this is resources,
updates and reminders, just tolet you know.
So there's so much moreinformation.
Let's close it with Ramona.

Ramona Bell-Pearson (23:28):
Uh oh.

Derek Ross (23:29):
Ramona, last few words, anything that you want to
, just give us something.

Ramona Bell-Pearson (23:34):
I think that your shout out to IT is is
worth echoing again.
We have Paul Hibbert, who hasdone an excellent job not only
for us but for Montgomery Parksand for recreation.
He tends to be the glue thatholds everything together and I
do appreciate his efforts andhis work.
Dan Ditto has been our ITinternal person that handles the

(23:56):
day-to-day operations for CUPFwith regard to if we need
laptops, do we need phones, dowe need any things dealing with
our internal IT system.
So between the two of them,they've got a lot covered for us
and we're very fortunate, as anorganization as small as we are
, to have two very talented andqualified IT people.

(24:16):
So I really appreciate them and, as you said, also I really
appreciate Joel, who does ourpodcast assistance and make sure
that we sound very melodiouswhen we are presenting our
programming, so I do thank youfor that, joel.

Derek Ross (24:32):
Yeah, oh yeah, look at us, look at us.
Shout out, shout out.
No Joel in the corner.
So we appreciate you.
We appreciate you, but onceagain, thank you very much for
listening Off the CUPF.
Community use of publicfacilities.
This is our resources updates,reminders, just keeping the
community engaged and aware ofour events.
July 15th opening dayreservations.
Don't forget 630 am.
Be ready to log in.
6:30 am.

(24:53):
What's that?
Is that still?
Are we still saying Easter time, or is this?
Is it different?
Well, anyway, the whole pointis 6"30 am, early in the morning
.
Decaf or caffeinated, whateverwe get, whatever you're drinking
on, just get ready to get, getready to rock and we'll see you.
But thank you again, byeeverybody.

Announcer (25:20):
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