Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.
Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:
- Why traditional training methods fail and how to fix them
- The power of personalized learning paths for lasting retention
- How manager involvement is the missing link in training success
- The role of accountability and coaching in employee growth
- Real-world examples of how better training leads to better customer experiences
Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.
If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.
Contact Kyle:
Website: https://visperio.com/
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!
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