AI Business Trends 2025
This Deep Dive highlights the increasing use of AI-powered customer agents to enhance customer service. These virtual assistants, such as those used by Best Buy, expedite issue resolution and provide personalized support across various channels. The discussion points out that companies are using gen AI to understand customer needs and address their concerns in a timely manner. Google Cloud's Customer Engagement Suite exemplifies the use of multiple agents working together, while companies such as BrainLogic are creating customized AI assistants, like Zapia, tailored for specific regions. This indicates a trend toward AI agents improving efficiency and personalization in customer interactions.
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