In this podcast episode our team emphasizes that modern customer expectations necessitate the adoption of AI tools like chatbots and AI voice receptionists for businesses of all sizes. These expectations are characterized by a demand for instant, 24/7 answers and seamless interactions, with customers often moving to competitors if their needs aren't met quickly. The podcast debunks common myths about AI, clarifying that it is now affordable, highly conversational, and enhances human staff rather than replacing them, by automating routine tasks. Ultimately, the sources assert that AI is no longer just a competitive advantage but the new baseline for retaining customers and ensuring operational efficiency in an "on-demand world."
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