Parcel Perspectives with Glenn Gooding

When a return request lands in the inbox, most brands see cost. Jordan Bleak sees potential. Joining Glenn Gooding on Parcel Perspectives, the Redo executive reveals how reframing returns can improve both customer experience and the bottom line. 

Jordan walks through a real-world test that lifted exchange rates 30%, explains how brands are cutting support volume 15–20%, and argues that rigid policies often alienate first-ti...

The supply chain’s Achilles heel has always been integration. In this episode of Parcel Perspectives, Glenn sits down with Jeremy Schneck, Co-founder of Trackstar, to explore how his company is breaking down the barriers between shippers, 3PLs, and warehouse management systems (WMS).

Jeremy explains why outdated legacy platforms and a fragmented WMS market have created costly inefficiencies—and how Trackstar’s universal API...

In this episode of Parcel Perspectives, Glenn Gooding unpacks the reality of Q4 demand surcharges as USPS, UPS, FedEx, DHL Express, and OnTrac roll out new fees. With retail sales slowing and carriers reducing capacity through layoffs and buyouts, Glenn explains why the optics of new surcharges are so difficult for shippers.

Rather than dissecting every carrier rule, Glenn focuses on what businesses can do: quantify their e...

In this episode of Parcel Perspectives, Glenn Gooding breaks down the surcharge puzzle and why it matters more than ever for shippers. What began as reasonable fees for fuel or residential delivery have turned into shifting rules and constant increases, with carriers using them to make back lost margin.

Listeners will learn:

• Why surcharges such as fuel, delivery area, and additional handling keep changing
• How carriers...

In this episode of Parcel Perspectives, Glenn Gooding breaks down why UPS’s aggressive cost-cutting strategy — marked by 20,000 layoffs, 100+ facility closures, and a drawdown of Amazon volume — may be creating more problems than it solves. He challenges the notion that UPS can ‘shrink to greatness,’ and outlines what this shift really means for shippers.

Glenn explains how structural labor costs, the end of USPS DDU access...

Glenn Gooding is joined by Aaron Alpeter, Founder and CEO of Izba, to explore what drives fulfillment success and why so many brand-3PL relationships break down during growth.

They explore:

• Why most 3PL churn starts with a breakdown in trust
• What the “four acts” of startup growth reveal about operational risk
• How brand honesty helps 3PLs plan around volatility
• When it makes sense to renegotiate before contracts expire
• Why fu...

In this solo episode of Parcel Perspectives, shipping expert Glenn Gooding breaks down Amazon’s explosive growth as a parcel carrier—and what it means for the rest of the market.

He explores how UPS, FedEx, and USPS are responding to a shrinking market share, the rise of gig carriers and regionals, and why now might be the time to rethink your carrier mix.

📦 Key topics include:

• Amazon’s 25% market share in U.S. p...

In this episode of Parcel Perspectives, Glenn Gooding breaks down a key update to UPS’s Additional Handling Charge (AHC), now set to be implemented on August 17 (postponed from the originally expected June 1).

Instead of applying the fee based on length and girth, UPS will now use volume: any package over 8,640 cubic inches, or five cubic feet, will automatically trigger AHC. That means even lightweight, efficiently packed ...

In this episode, Glenn Gooding is joined by Chad Warzecha, President of NXTPoint Logistics, for a tactical conversation on what it takes to build a carrier-aligned parcel program.

Using the framework of value creation, credibility, and trust, Chad shares how 3PLs can create more leverage by thinking less transactionally and more strategically. From understanding package-level detail (PLD) to managing how your volume aligns ...

In this episode of Parcel Perspectives, Glenn Gooding shares his take on the major rate increases (20-40%) coming from UPS Mail Innovations. Drawing from his time overseeing revenue at UPS MI, Glenn explains what’s driving these changes and what they mean for shippers moving lightweight residential parcels.

Glenn breaks down how the loss of a key USPS pricing agreement has put UPS MI in a tough position: paying higher rates...

The 3PL landscape is more complex than ever—and the old playbook isn’t cutting it.

In this episode of Parcel Perspectives, Glenn Gooding sits down with logistics strategist John McClymont to unpack how market fragmentation, shifting consumer expectations, and the rise of micro-influencers are changing the game for 3PLs.

They explore:

• What’s fueling the fragmentation of the 3PL space
• How leading 3PLs are shifting from vendo...

In this episode of Parcel Perspectives, Glenn Gooding is joined by Jamin Dick, CEO of J.Dick Advisory and former Chief Supply Chain Officer at Lands’ End, for a timely conversation on the shifting dynamics of e-commerce shipping. Together, they explore how the industry has moved from a seller’s market—dominated by UPS and FedEx—to a buyer’s market fueled by slower growth, heightened competition, and the rise of Amazon Logi...

In this week's episode of Parcel Perspectives, Glenn Gooding delves into the shifting dynamics of small parcel shipping for 2025, with a focus on how the USPS's Delivering for America initiative is reshaping costs and complexities for lightweight shipments.

Glenn discusses how these developments compel businesses to revise their strategies, emphasizing the critical role of technology and diversified carrier partnerships in ...

Supply chain complexities are mounting. Are you equipped to lead through the chaos? In this compelling episode of Parcel Perspectives, Glenn Gooding and Scott Luton, CEO of Supply Chain Now, tackle the critical challenges facing today's leaders. Learn how to transform decision-making with insights from Gartner's latest research, and discover the power of enhanced visibility and operational efficiency. But technology alone ...

In this episode of Parcel Perspectives, host Glenn Gooding delves into the controversial proposal by the Trump administration to privatize USPS by aligning it with the Commerce Department. Amidst strong resistance from the USPS Board of Governors and the American Postal Workers Union over concerns of rising rates and service cuts, Glenn unpacks the strategic, financial, and operational ramifications of this shift. With his...

The Future of Logistics is Here. Join Glenn Gooding and special guest Benjamin Gordon, Managing Partner and CEO at Cambridge Capital, in this week's episode of Parcel Perspectives as they explore the cutting edge of supply chain management. This episode covers it all: the AI revolution, the eCommerce explosion, the crucial role of customer experience, and the growing importance of sustainability. Get expert insights into f...

Join Glenn Gooding on Parcel Perspectives as he talks with Paul Jarrett, CEO of Bulu, about the transformative impact of subscription boxes on e-commerce. Paul shares Bulu's journey from a half-marathon idea to partnerships with giants like Disney and GNC, emphasizing the power of subscription models for recurring revenue and customer loyalty. They discuss navigating pandemic-driven shifts, the vital role of technology in ...

In this episode of Parcel Perspectives, Glenn Gooding joins Ian Hartman, CEO of Right Manufacturing Systems, to explore the transformative impact of logistics consultancy on small parcel shipping. Initially skeptical, Ian was persuaded by his new private equity owners to consult with experts, iDrive Logistics, a move that led to a striking 23% cut in shipping costs after just two negotiations. The conversation highlights t...

Join Glenn Gooding in this revealing episode of Parcel Perspectives as he tackles the escalating fuel surcharges reshaping the small parcel shipping landscape. Discover how recent hikes by giants like UPS and FedEx are intensifying shipping costs and what it means for shippers struggling to manage these changes. With a spotlight on the surprising growth of Amazon Logistics and the challenges faced by traditional leaders, t...