Happy client? Ask for a testimonial NOW

The podcast powered by the MSP Marketing Edge

Welcome to Episode 276 of the MSP Marketing Podcast with me, Paul Green. This week…

• Happy client? Ask for a testimonial NOW: There is a perfect moment to ask your clients for a testimonial or review. This social proof is really important, and when you systemise collecting it, it’s going to make your life so much easier.
• Why MSPs should add new LinkedIn connections every day: LinkedIn is the single most important place for MSPs to go marketing right now and I’m going to tell you the best way to leverage it.
• How this MSP marketer grew the business: There’s no better way for you to find the right ideas to market your business than listening to other people who are doing it right now. My guest talks us through what he’s done and what you can take away and implement quickly.
• Paul’s Personal Peer Group: Do you know what a vanity URL is and have you ever wondered if you need one? An MSP has asked the question which I answer in this episode.

Happy client? Ask for a testimonial NOW

What if I told you there was a perfect moment to ask your MSP’s clients for a testimonial or review. But you must act on it super quickly, as that moment will very fast vanish. If you struggle to collect social proof from your clients, this is going to make your life so much easier and even allow you to systemise getting testimonials and reviews from your happiest clients.

So we all know that social proof is really, really important. Social proof is when people see other people like them acting in a certain way, and it gives them kind of a feeling of safety to know that other people have already tread the path that they are thinking of treading. And what I mean by that is collecting testimonials, reviews, and case studies from your existing clients, and then using that “social proof”, as it’s called, to persuade other people to pick your MSP.

You’ll be perceived as a safer choice by business owners and managers if they see that other business owners and managers have already picked you and are happy to endorse you.

Now, you’ve probably heard this before, but maybe there’s been something that’s been holding you back from collecting lots of social proof. Maybe it’s just been you simply haven’t had enough time, too many things to do, right? Or maybe you felt a little awkward asking your clients to give you a review or a testimonial. I mean, they’re already paying you money every month, surely you can’t ask them for something else, can you? Well, as a side note, yes you can. In fact, your best clients are often the most delighted to give you a testimonial or review because they want to see you succeed so that they can continue to enjoy your service.

Whatever the reason you don’t have enough social proof yet, let me tell you the perfect moment to go asking for it. You’re looking for the point at which your client is at their happiest, and we can actually predict when this will be. There are two, maybe three times that they’re most likely to be at their happiest, and the first will be about 90 days after they very first joined you. So that first month is always a little bit manic, isn’t it? As you are onboarding them and you are migrating any services away from their previous MSP. And then the second and third months are where you work your magic and where the really good stuff happens. So they see little problems that never got sorted with the previous MSP get fixed by you. And you probably over service them a little in that first month