Ghosted? Send your MSP’s proposals in 3 ways

The podcast powered by the MSP Marketing Edge

Welcome to Episode 295 of the MSP Marketing Podcast with me, Paul Green. This week…

• Ghosted? Send your MSP’s proposals in 3 ways: There are a number of things we can do to minimise proposal ghosting with prospects. Only sending it digitally risks your proposal being lost in digital noise.
• A free cyber security webinar outline any MSP can use:  Webinars are a great way to enhance your reputation and your perceived authority as the local tech expert. Let me give you a free cyber security webinar outline that any MSP can use.
• Why every MSP must niche in some way: My guest and I to talk about niching and about the power of super laser focus on a very specific set of people. Find out exactly what to do and how it works.
• Paul’s Personal Peer Group: Confused about which social media platforms to use to market your MSP? Let me tell you my top 5 in priority order.

Ghosted? Send your MSP’s proposals in 3 ways

This must have happened to your MSP… proposal ghosting. You send a proposal to a hot prospect and crickets. All the conversations, all of the relationship building that you did leading up to this proposal seem to have counted for nothing. So how do we fix this? Why don’t they reply? Why can’t you get hold of them? Are there three simple things that you can do that will improve your hit rate? Absolutely, there are, and let’s get into them right now.

A few years back when I was single, dark days, I was being ghosted all the time. OK, that was on Tinder and Hinge and Bumble and other platforms, but I know that you get ghosted by your prospects now they seem so hot, so ready to join you, and then you send the proposal through and they never get back to you. So you never quite understand what’s happened.

Is the problem that the price isn’t right, that you didn’t display an understanding of their business? Have they changed their mind? Have they gone off to another MSP? Have they signed another contract with their incumbent MSP? Are they actually dead? I mean actually really, are they dead? And you can phone them as much as you want, but there’s no one there to answer the phone. We all have these exact thoughts when we get ghosted by prospects.

The problem is not your prospects… the problem is actually you. You’ve allowed them to take some level of control of the sales process.

You’ve allowed them to ghost you. I believe there’s a number of things that we can do to minimise ghosting, not in dating, but certainly with prospects. Now, let me tell you about two of those things. The first is that I think you should send all of your proposals out in three separate ways, and then the second thing I’m going to tell you about is that you should always have the next appointment in your calendar. That’s coming up in a second. Let’s first of all go into some of the details.

So, how do you send your proposals now? If you’re like most MSPs, you probably just do it digitally. Maybe you use a specific piece of software or you have a proposal tool built into one of the platforms that you’re using and these kind of tools they are cool, especially as they can track who’s opening your proposals, how many times they view it, all of that kind of stuff. Or maybe you just pull a PDF together or even just an email and you just send it off to them by email. Most MSPs do proposals digitally because it’s quick and it’s easy, but anytime something is quick and easy for you to send out, it’s then quick and easy for people to consume it and ignore it....