Keys to Hospitality: Serving Fun with Robert Conlon

In this lively episode, Tim sits down with Robert Conlon, a hospitality veteran who’s spent two decades mastering the art of creating memorable experiences—from the fast-paced Strip in Las Vegas to the serene luxury of JW Marriott Desert Ridge in Phoenix.

Robert shares what it’s like leading food and beverage operations across multiple venues, including award-winning restaurants, bustling pools, and lively lounges. He opens up about lessons learned from years in Las Vegas hospitality, funny behind-the-scenes stories (including a casual run-in with Lady Gaga!), and what truly defines great service.

You’ll hear Robert’s philosophy on fun—the “product” he says the industry really sells—and how he inspires his team to create joy for every guest. He also discusses the challenges of leadership, burnout, and what he’s learned about personal growth after publishing his first book, Everyone Saves the iPhone Box.

 

----------------------------------------------- Interested in being part of this? Please visit our guest invitation page where you can learn more and fill out a brief questionnaire to get started: https://phoenixprosperitypodcast.com/guest It’s going to be enlightening and, most importantly, a lot of fun. I’d love for you to be a part of it!