Your Communication Protocol Can Make or Break Your Team’s Productivity - With Theresa M. Ward

In this engaging episode, Brian Nelson-Palmer interviews Theresa Ward, founder of Fiery Feather, who reveals how communication protocols can transform team productivity and effectiveness.

As a team effectiveness coach with experience across multiple industries, Theresa shares how structured systems combined with emotional intelligence create thriving workplaces.

The conversation explores practical steps for crafting a situational communication guide, addressing common workplace frustrations like unclear expectations, delayed responses, and unnecessary meetings—making this episode a must-listen for anyone looking to streamline communication and boost team efficiency.

For more information, or a template to copy, visit the blog post on this topic!

References In This Episode

Fiery Feather Website – fieryfeather.com (Theresa Ward’s consultancy on team effectiveness)

Theresa Ward’s LinkedIn Profile – LinkedIn Profile

Calendly (For scheduling without back-and-forth emails)

Books and Concepts Referenced:

The One-Minute Manager by Ken Blanchard and Spencer Johnson (on leadership and productivity)

The Waterline Concept, from the book 15 Commitments of Conscious Leadership by Jim Dethmer (on decision-making in organizations)

Patrick Lencioni’s Work (on leadership and team communication)

Dr. Elisabeth Kübler-Ross And The Five Stages of Grief®

David Allen's work (Getting Things Done methodology)

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