Are virtual desks helping or hurting your business? In this episode of Profits with Pajak, we dive into the key factors for choosing a virtual desk service, from minimizing hold times and collecting accurate data to maximizing ROI. Learn how to set clear expectations, train your virtual desk, and spot red flags that indicate it’s time for a change. If you’re struggling to balance call volume and customer care, this is one episode you won’t want to miss!
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