Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome to the
Property Management Success
Podcast, where we interviewleaders in the industry to
uncover the secrets toprofitability, efficiency and
achieving true freedom, whetherit's your time, money or
lifestyle.
I'm your host, tony Klein, andI'm here to help you build a
wildly successful propertymanagement business.
Let's get to it.
Welcome back to another episodeof the Property Management
(00:22):
Success Podcast.
It's just me in the studiowrapping up a conversation that
we started on Monday and we aregoing to finish out.
I was giving you what Iconsider the keys to success,
some of the things that Ilearned as an ultra runner,
running 200 to 250 mile races,and how I've applied that to the
(00:46):
rest of my life.
Some of the things that I'velearned in business and what
I've been able to accomplish,not just through business and
through ultra running, but howI've applied some of those
things to the rest of my life,just because going through some
of these things just makes you alittle bit grittier, and I
thought that this would be agood lesson to share while I'm
(01:09):
out on the race some of thethings that I have learned.
So we left off at number 14last time, so we're going to
pick up at number 15.
And one of the keys to success,to start out with, is to frame
challenges as good training.
So I had my birthday back onMarch 14th and I was going to
(01:31):
run 55 miles for 55 years.
So I was really excited to justkind of do my own thing,
self-supported, meaning no aidstations or no official race or
anything like that Just kind ofbe able to run that 55 miles.
And I wanted to get 10,000 feetof elevation gain during that
time.
And I woke up, I checked theweather the night before and
(01:56):
realized we were going to havedifferent weather than what I
was expecting and I had alreadymade the commitment to do this.
So woke up, it was uh, snowingand raining and a little bit of
rain, snow, sleet combineddepending on where you were in
the elevation, but also uh,there were like 35, 40 mile an
(02:19):
hour, sustained winds throughmost of the day.
It's the longest sustained runthat I've had, with sustained
wins, uh of of that level and uh.
And so the whole time I'm outthere, I could have had two one
of two different uh experiences.
I could have said you know,this really sucks.
This wasn't what I was planningon, I am not having a good time
(02:42):
, or I could have said this isgreat training.
I'm going to experience this atan extended rate of what I've
done on other training runs,because I've run in the wind,
I've run in the snow, the rain,the mud, and I've done that, but
maybe shorter amounts of time,maybe four or six hours,
(03:02):
something like that but this wasgoing to be an extended time.
And so I looked at this and Isaid you know, this is actually
good training.
And so, as you're listening tothis right now, I am probably
around 200 to 220 miles into.
The Cocodona 250 race in Arizonastarted on Monday, on May 5th,
(03:27):
and, uh, as luck would have it,it's supposed to be a heat race.
So we've been training for heat.
We've been doing heat training,go into the sauna, things like
that, to try to get adjusted forthe heat.
Well, there is a crazy coldfront that's coming in, and so
the first day will still be hot.
It's not going to be a nice andeasy temperature.
(03:50):
It's still going to be hot, butnot as hot as what we were
expecting.
But as we go into the night,after we get to that 36 mile aid
station, we are going to go tothe Bradshaw mountains, and as
we go into the Bradshaws.
We are going to experience rainand snow and wind, um, and so
(04:12):
all of those things that I wasdoing before, all of those
things that I was running intoon my birthday and and on other
runs, but in the mindset that Ihad was I was framing that as
good training and it was becausenow, coming up in this race,
I'm going to experience a lot ofthose same things and I will
have been prepared for itbecause I've gone through some
(04:32):
of those things.
So number 16, and to bring thisback to property management,
before I move on, so we need tolook at when an owner is upset
with us, when a tenant is rudeto us, when we don't make a
mistake but people think we doand we've got to work harder to
(04:54):
to, um, change somebody's mindon something.
We we need to look at that anddon't get frustrated about it.
Just say you know this is, thisis going to come up again, this
is going to come up for my team, so this is good training.
Take those little bite sizethings that are not going to
last forever and just say thisis good training, it's training
me to be a better business owner, better entrepreneur.
(05:17):
So frame those challenges asgood training.
And then number 16 is bementally prepared to face and
overcome your challenges.
That's just.
Challenges are a part of beingan entrepreneur, they're part of
being an ultra runner andleaning into that and saying I
am going to face thesechallenges, I am going to
(05:40):
overcome them, and that's just apart of it.
We can't when we, when we'refaced with a challenge, we can't
simply back out and back down,because we've got big goals and
big dreams that we want toaccomplish.
And so, number 17, that leadsme to commit to relentless
(06:00):
forward progress.
There are days where inbusiness, we had this whole list
of things that we were going toaccomplish, and then we have a
house that floods or somethingthat comes up and we're just not
able to do what we wanted to do.
But as long as we've made someforward progress, there are
going to be days where we havebetter days, better performances
(06:22):
and better results.
But commit to that relentlessforward progress.
Commit to not just beingmediocre and not just accepting
that this is all there is.
We want to commit to relentlessforward progress.
And there are days wheresometimes that progress isn't
very much, but as long as it's alittle.
(06:43):
There are things.
Incredible.
Results are created fromincremental progress over time.
So that's what we want to focuson.
Is that commitment?
Number 18 is we're going toadjust our strategy and tactics
to the current situation.
No matter what plan we had, weneed to adjust our strategy and
(07:09):
our tactics to the currentsituation and, as a business
owner, there are times where weget so stuck in the weeds that
we don't have the time and spaceto pull our head out of the
weeds and really get strategicor really work on how we're
going to improve our tactics.
And so I think it's reallyimportant not just as an ultra
(07:30):
runner to adjust to the weather,to how do I have blisters on my
feet?
Am I dehydrated?
But it's the same thing inbusiness.
We need to look at where are wenow?
Where were we?
Where did we want to go?
But really, where are we now?
Where were we?
Where did we want to go?
But really, where are we nowand where do we need to adjust?
And there's a saying I don'tknow exactly, but it's something
(07:51):
like an airplane is off course90 or 95% of the time, or
something like that, and it'sbasically they're constantly
making these adjustments as theygo to get where they want to be
, and so I think it's reallyimportant to set aside that time
, and the only way to do that isto build a team that can help
(08:11):
you do some of that day to dayso that you can rise above that
and spend the time being morestrategic and tactical.
And then number 19 is todocument your why.
Why are you doing this?
What is the reason that you'regoing through this?
Because, as an entrepreneur oras an ultra runner, there are
(08:32):
times where it does get really,really, really hard, and
sometimes we don't have a lot ofpeople to talk to about that,
because, as the boss at thecompany, we're supposed to have
it all figured out.
We're supposed to be theleaders.
Now, you and I know that that'snot always the case, but we we
often feel like we've got to putout that image because we can't
(08:52):
tell people on our team that wedon't know what we're doing and
, uh, or that's reallyvulnerable.
It's hard to to do that, and so, um, we need to know why we're
actually doing this, and, andwhen things get hard, we need to
know why we're actually doingthis, and when things get hard,
we need to pull back and focuson.
I'm not focused on the pain,I'm focused on the why.
I'm focused on why I actuallydecided to do this, what it's
(09:16):
all about and what results I'mtrying to achieve.
And then number 20 is to fixwhat's broken as early as
possible.
I know, and you know, thatthere are people that are either
on your team or have been onyour team that are not the right
fit, or there's a process or apolicy that you've been putting
(09:40):
up with, or there's a clientthat is not the right client and
they got to go and the thepulling that back to ultra
running.
You know it can be reallyfrustrating at mile five to have
to stop and take your shoe offbecause you got rocks in your
shoe or a rock got in there andit's rubbing and it's creating a
(10:01):
hotspot which will turn into ablister, which then the blister
can open up and then you have araw spot on your foot.
And just the further you go,the further you allow to have
something that's broken that'snot working for the company, the
harder it is to fix it and themore damage it does.
(10:22):
So fix what's broken as earlyas possible.
And then I already said thisbefore, but I want you to commit
to your goals early, and oftenthere are, there are.
There's a difference betweensetting a goal and making a
commitment.
A goal is I'd like to have this, I think I've got a way to get
there.
A commitment is I will diebefore I don't achieve this.
(10:47):
And so, uh, commit to yourgoals early and often.
Make that commitment, make the.
The goal is what I would loveto achieve, uh, but the
commitment is the dedication todo what it takes to achieve it,
uh.
Number 22 is to visualizesuccess.
When I am out running,especially on races where I
(11:09):
don't know what the finish linelooks like, I know what the
finish line looks like atCocodona.
I've paced one of the winnersof the race on his journey.
I've paced him before, so Iknow what a lot of this course
looks like.
But there are times where wedon't know what success looks
like and we have to visualizethat.
I think it's really importantto see it in our mind, to get
(11:33):
used to the details of what thatsuccess looks like, so that as
we make our way towards it, itmay not look exactly.
The finish line may not lookexactly like I think it's going
to, but I've visualized myselfcrossing that finish line.
I've visualized who's going tobe with me as I do it, and it
(11:53):
makes it more real, it makes itmore possible and because of
that it's more attainable.
Number 24 is to take actioneven when you don't want to.
There was a time at the Moab 240.
It was about 2.30 in themorning, the temperature was
about 17 degrees.
We were at the top of SheaMountain, one of the highest
(12:17):
points on the course.
You could see your breath.
I had come to Shea Mountain.
It was about a mile 121 out of240, so about halfway there.
And it was really, really toughand I secretly I wanted the
medic there to pull me because Ihad some stuff going on with
(12:39):
one of my legs and I don't wantto go down that story.
But basically what he told mewas yeah, your legs jacked up,
but take two hours, go lay downin your crew car.
You're still at the aid stationso you can use the crew cars to
lay down, prop your feet up andafter that two hours, get back
(12:59):
out on the trail.
And so I did that, and gettingout of that truck was one of the
hardest things that I have everdone because I had come to this
point where my legs werehurting.
I was tired yeah, I was inthere for two hours but my legs
were throbbing like needlesbeing shot into my legs and
(13:22):
thousands of razor blade slices,because the legs were swollen
with fluid and I just didn'twant to get out.
But I knew the only way to getto where I wanted to go.
The only way for me to achievethe goals that I really wanted
to achieve was to take thataction.
Achieve was to take that actionand luckily, through my
(13:44):
training program, I had beenprogrammed to wake up and see
what I had to train.
Look at the mileage I had to do.
My coach was setting that forme and it was just.
It was.
I just didn't have to thinkabout it, I just had to get up
and go, and it was the samething with this.
And so in business, there aregoing to be times where, in
order to achieve the goals thatwe want to achieve, we are going
(14:05):
to have to take action, andthat's just the way it is.
And so be diligent about notjust sitting around thinking
through your options.
I think we can overthink thingssometimes, but we need to not
just think about what we want toaccomplish, but take action to
(14:26):
actually accomplish that.
Number 25 is to set intermediategoals.
So when you look at trying torun 250 miles or you look at
trying to add 200 doors to yourportfolio or whatever that goal
is, we need to set thoseintermediate goals.
So we have these checkpointsthat we can measure.
(14:47):
Are we hitting where we want togo?
So for me, running 250 miles,coming up here, the ultimate
goal is to cross that 250 milefinish line.
But I have to get first to thatfirst seven mile aid station
and then I got to get to the 11mile aid station and then from
11 miles to almost 24 milesthere's nothing, it's just
(15:10):
desert hot cactus.
But I know if I'm checking offthose checkpoints I'm moving in
the right direction.
And it helps to slice it up.
And it's the same thing if yousay, okay, over the next 24
months I'm going to add 200doors to the portfolio, that's
great to set that goal out there.
But unless you've sliced it upto say where do I need to be in
(15:31):
12 months and then where do Ineed to be at the end of this
quarter, so the next 90 days,and then where do I need to be
this month and then where do Ineed to be this week and what do
I need to do today to make allof those checkpoints achievable?
That's how you come up with aplan to achieve these things,
not just in ultra running, butin in business as well.
(15:55):
Number 26 is to bounce back fromsetbacks.
I have said this on stagebefore, but I don't know who
knows it and who doesn't, so Iwill share this with you.
My very first attempt at a100-mile race after I moved up
from the 50-mile distance to the100-mile, I got lost around
(16:16):
mile 68.
I actually put in extra threemiles, so at around 71 miles on
my feet, but 68 miles on thecourse, the wind was blowing, I
was tired, I was cold and in amoment of weakness I I quit.
I quit that race.
At the aid station I had to signa form that said I was
withdrawing.
(16:37):
To sign a form that said I waswithdrawing, and uh, I had
plenty of time left on the clock.
I could have made all thecutoffs, I could have got to the
finish line and finish the race, but I decided not to.
Not to do that.
I made that decision and uh,and so I could have at that
point said you know, I'm prettygood at running 50 mile races
but, um, I'm just never going tobe the kind of person that can
(16:58):
run a hundred miles.
And I learned from from thatwhat I will call setback.
I won't call it a failurebecause it it actually helped me
(17:32):
build what I've turned into onthe runner side, and I've had
the same experience in businesswhere I've had some setbacks in
business and if I would havestopped there, I every run every
race, every training run forthe next year, until I was able
to get back to that same race.
(17:52):
It was all about how can I, howcan I achieve better, how can I
prove that I had what it takes?
And so it's okay if you havesetbacks.
I mentioned it earlier.
You know, failure is a part ofsuccess.
It's the foundation thatsuccess is built on.
So if you have that setback,it's okay Get up, bounce back,
(18:12):
brush it off and keep going.
Number 27 is to look for thepositives, and one of my
favorite things of all of theseraces is looking for the
volunteers that are at these aidstations.
They're there three, four, fivedays, sometimes as long as the
entire race, and they're theregiving out water, they're giving
(18:36):
out food, they're helpingpeople clean their feet.
I mean, it's just really.
If you take a look at whatthey're doing, um, to help the
runners, it is incredible and uh.
And so, even when things aretough, I am looking for the
positives and I am beingextremely grateful, showing
(18:57):
gratitude, and the more you lookfor the positives, the more you
tend to find them.
And so, yes, there are thingsthat are going wrong throughout
the race.
Same with business things thatare going wrong throughout
business.
But if we look for thepositives and we stay focused on
those, you're going to attractmore.
You're going to find more.
You're going to build betterenergy.
(19:18):
You're going to build betteralignment with people who are
also wanting to look for thepositives, and you're going to
attract more.
You're going to find more.
You're going to build betterenergy.
You're going to build betteralignment with people who are
also wanting to look for thepositives, and you're going to
wind up building a great team ofpeople that are going to help
you achieve your goals,sometimes at the very same time
that you're helping them achievetheirs.
Number 28,.
Sometimes things go wrong andwhen that happens, keep going
(19:38):
anyway, you know, decide thatyou are bigger than the obstacle
you're facing and keep focusedon the goal and keep focused on
moving forward, regardless ofwhat the challenges are.
If you go into it having themindset that sometimes things go
wrong and you're going to keepgoing anyway, then you already
know when things go wrong youare going to keep going, and it
(19:59):
just makes it easier than makingthat decision in the moment.
Number 29 is to work hard toachieve your goals even when
nobody is watching.
And I know as business owners,we're putting in hours where
there are people that don't seeus putting in the effort and
that's okay, it's our dream,it's what we want.
(20:20):
There are times where I'veshown up at the trailhead at
three or four in the morning andit's dark and I'm the only one
on the trail for 20 miles andnobody knows I was there.
But that's okay, I am workinghard to achieve my goals Even
when no one is watching.
Don't back off just becauseyou're not in the spotlight or
under the magnifying glass of.
(20:41):
Are you doing your work?
Get it done.
Number 30, sometimes it's easierwith someone else.
Find someone that wants to dowhat you want to do.
I used to train well.
I still train.
With people that will meet meat the trailhead, it's easier
(21:06):
for me to get out of bed andmeet somebody at four in the
morning at the trailhead if Iknow that there's somebody there
that's going to work just ashard as me.
And so, with the business,either find people on your team
that are going to buy into thevision that you're trying to
accomplish or achieve, or findsomebody else that runs a
business where you guys can pusheach other and support each
other and elevate each other.
And sometimes it is easier withsomeone else who you feed off
(21:32):
each other's energy.
And then number 31, and we'rewrapping up here.
We've got just a handful more,but enjoy your success.
You're going to achieve somesuccess, and I've worked with
some clients where, no matterwhat they accomplish, they're
still looking for the next thing, and so it's okay to stop for a
(21:54):
moment and feel good aboutyourself and enjoy your success.
Everybody has within themselvesto succeed at something, and
when you combine your desire,your commitment and your effort
to achieve your success,whatever that looks like for you
, take time to enjoy it.
You'll hear me often say becontent but don't be satisfied,
(22:18):
meaning be content in the momentwith what you've accomplished,
but don't be satisfied.
Continue to strive for what youknow and believe is possible
for you.
Number 32, help others succeed.
There is something magicalabout helping somebody else get
what they it's hard to out give.
(22:39):
If you are helping somebodyelse succeed, it just comes back
to you, and that's not why wedo it.
We help other people togenuinely help them.
But I truly believe you can'tout give, and so the more you do
to help others succeed, themore people you connect with,
the more good energy you put outthere or the more positive
people you're surrounded by, andso the more you help others
(23:01):
succeed, the more success you'reable to achieve just by being
in the right room, being withthe right people and the right
network.
Number 33, keep reaching for newgoals and expanding your belief
in what's possible, and we'vekind of threaded that theme
throughout, where your goals areyour goals and what you believe
(23:26):
is possible is what you canachieve.
If you don't believe thatsomething is possible but you
really want to achieve it, getaround people who have achieved
that and it will change what youbelieve is possible.
So keep reaching for those newgoals and then put yourself in a
position where you can expandyour belief in what's possible.
(23:49):
So, number 34, and I'm going towrap up with this I'm going to
share with you my two greatestfears and this is, of course,
after my family is taken care ofand all of that but my two
personal greatest fears.
Number one is that I will diewith unrealized potential.
(24:12):
How sad will that be.
To have potential to achievesomething that I fell short in
because I didn't put the time oreffort into it.
Or there was something that Ireally believed that I fell
short in because I didn't putthe time or effort into it, or
there was something that Ireally believed that I had the
potential to do and I didn'tfind out.
I would rather burn out in aflame because I tried to do too
(24:37):
much and accomplish too much andlive the life that I wanted to
live versus the life somebodyelse wanted me to live.
I would rather burn out thereand crash and burn than to live
safe in a house that'sprotecting me and I never go
(24:57):
outside because I'm afraid ofthe sun.
I'm afraid of whatever is outthere.
I would much rather put myselfout there.
And my second biggest fear isthat I will wake up someday and
my best days will be behind me,and that's going to happen for
me, it's going to happen for allof us, and I want to put that
off as long as possible, and Ihope you do too.
(25:20):
So that's it.
I am hopefully around 200 or220 miles into the race by the
time that this podcast getsreleased.
If you want to follow along andsee where we are, if I am still
out on the course, if I am stillpushing to achieve my goals,
(25:46):
pushing to achieve my goals, youcan go to coca dona two 50.com,
and that will direct you to asite where they have a little
map where you can do live runnertracking.
So it's Tony Klein and, uh, Ihappen to have a nickname Tony
200.
So if you remember that, itjust so happens, they gave me
the bib number 200.
So you can search by my name orby my bib number 200 and see
where I am on the course inrelation to the other
(26:09):
competitors out there.
They also have a live stream,so you can go to that same URL,
cocodona250.com, and you canlook for the live stream.
And they actually have dronesin the air, they have live
cameras at the aid stations andthey follow runners throughout
the race and it's reallyinteresting if you wanna see
(26:31):
what it's like to put yourselfout there to try to accomplish a
race like this, and maybe itwill inspire you to lean hard
and heavy into the goals thatyou have, that you wanna, that
you want to accomplish with yourlife.
So that's it for now.
I am going to wrap up andhopefully, when I'm done with
this, we can kind of do a recapand tell you some new lessons
(26:54):
that I learned from being out onthe course.
But with that, have a greatafternoon, great evening, great
morning whatever it is, but makeit great.
Thanks for tuning in to theProperty Management Success
Podcast.
We'll be back with anothervalue-packed episode to help you
level up your propertymanagement game.
(27:14):
If you've got somethingvaluable out of today's episode,
please share it with a friendor colleague, and don't forget
to subscribe and leave a reviewso you never miss out on future
insights and strategies andtactics.
Until next time.
Here's to your success.