March 13, 2025 • 30 mins
Entrepreneurship doesn't have to be lonely when you create meaningful connections with people who are willing to support you through challenges. We explore how vulnerability and authenticity become powerful tools for building your business support network.
• Finding your "crew" who will respond with "when and what time" when you need support
• How opening up about business struggles creates deeper connections than surface-level networking
• The privilege and responsibility of coaching others through their entrepreneurial challenges
• Why sitting at the front of the class and raising your hand is a business mindset that creates success
• Breaking through social norms that prevent us from learning and growing
• Creating an abundance mindset by focusing on how you can help others succeed
• Being authentically yourself gives permission for others to do the same
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Entrepreneurship, it can be lonely.
It can be lonely when we'refighting demons or we're
fighting something we've neverbeen through before.
We're trying to grow, we'retrying to be better, and yet we
can feel like we're on an island, all on our own.
And I think that life is justway better when you have other
people in your corner, otherpeople on the trail with you who
(00:21):
are willing to say yeah, whereand what time.
Welcome to the PropertyManagement Success Podcast,
where we interview leaders inthe industry to uncover the
secrets to profitability,efficiency and achieving true
freedom.
Whether it's your time, moneyor lifestyle, I'm your host,
tony Klein, and I'm here to helpyou build a wildly successful
property management business.
(00:42):
Let's get to it.
Welcome back to another episodeof the Property Management
Success Podcast, once again herewith my co-host, mark Brower.
Mark, good afternoon.
Speaker 2 (00:52):
Good afternoon.
Are we doing this with musicsomeday?
Like are we going to have likemusic coming in, like we're
getting all jacked up and I dohave a theme song we could play
next time.
Speaker 1 (01:04):
I'll see if we can get that and get that rocking.
But yeah, speaking of music, Iam wearing my party shirt.
I don't know if you can see Igot guitars.
Yes, I noticed guitars on it,so my birthday is coming up on
friday I'll be birthday yeah,thanks.
I'll be turning 55, so I worethis for my.
This is my birthday podcast, soI'm wearing my party shirt for
(01:25):
that LFG.
Yeah, but I'm not going to.
I'm not going to celebrate likemost people do.
Of course, I don't know whenyou turn 55, if there's much
celebrating still going on, butI wouldn't know.
I'm going to uh my sister whois also in Cocodona, so she's
going to run the Cocodona 250.
Speaker 2 (01:45):
Not with me, but also because we're oh my gosh, she's
a racer in Cocodona 250?
.
Speaker 1 (01:51):
Yeah, tinessa, yep, whoa, so she's going to run her
own race.
I'm going to run my own race.
Speaker 2 (01:56):
That's incredible.
We'll be down there supportingeach other.
Speaker 1 (01:59):
So, brandon Gill, one of my pacers, the three of us
are going to meet up at fouro'clock in the morning on Friday
, taking the day off, and we'regoing to run 55 miles for 55
years.
So we're going to do a trailrun, self-supported, through the
mountains, and I know it'scrazy, but that's how I, that's
(02:19):
what you got to do when you turn55.
Speaker 2 (02:21):
That's what ultra runners do, by the way.
Yeah, On their birthday they gorun the age they are number of
miles.
It's a.
Thing.
Speaker 1 (02:28):
It was easier 10 years ago.
It's a thing.
Well, that's awesome, man.
Yeah, well, so that sparkedsomething for me.
I called them up and I justsaid, hey, I'm thinking about
doing this and before I couldeven ask him if they were in
there, just like when and whattime, and it made me think
entrepreneurship can be lonely.
It can be lonely when we'refighting demons or we're
(02:50):
fighting something we've neverbeen through before.
We're trying to grow, we'retrying to be better, and yet we
can feel like we're on an islandall on our own, and I think
that life is just way betterwhen you have other people in
your corner.
And I think that life is justway better when you have other
people in your corner, otherpeople on the trail with you who
are willing to say yeah, whereand what time, and don't think
(03:12):
that joining you at 4 am at thetrailhead in the middle of the
night or still dark.
And I just wish that morepeople had that in business
because I think it would takeaway a lot of the pain that we
go through as entrepreneurs.
Speaker 2 (03:27):
More people had what in business.
Speaker 1 (03:30):
That tight network.
Like we go to conferences.
You and I both go toconferences.
We meet a lot of people.
We see people we've already met.
It's great seeing them, but Ithink there's a level of and
I'll use the word intimacy thatthere's not a lot of people that
most of the entrepreneurs thatI know are willing to share, and
(03:51):
you and I have shared a littlebit more than I think most
people in the good and the badwhat's happening in our
businesses.
But I don't know that a lot ofpeople have that and it's so
cleansing to be able to count onfour or five people to just say
you guys are my crowd, you'remy crew and I need you at this
(04:12):
moment.
Speaker 2 (04:14):
That's incredible.
Absolutely I wouldn't know whatthat was like.
I mean, I have friends, I haveloyal employees, I have an
entrepreneur organization, agroup I'm a member of.
They talk about instamacy.
It's like it's this idea ofbeing sort of open, vulnerable,
raw, honest and with acommitment to confidentiality,
(04:40):
being able to very quickly openup to a group of people and
create real deep connection veryquickly, but with most people
that takes months or years, youknow.
And so, yeah, I mean I'mresonating with what you're
saying.
That kind of call up a bunch ofpeople who will walk through
walls for you, that soundsreally awesome, tony.
Speaker 1 (05:01):
And vice versa.
I think it's reciprocal.
Like, I want to be invested inthe people's businesses Now,
maybe not financially, right,I'm not talking about that but
I'm talking about I want thepeople who are in my inner
circle to win and I want to beable to make a contribution.
And when you start creatingthose networks, those alliances,
(05:23):
those crews if you want tobring it back to ultra running
there's, there's nothing better.
You mentioned that you guys dothis a little bit at eo, so how
do they move quickly throughthat, or is it?
Is it?
That's the culture?
And when you join, it's awkward.
Speaker 2 (05:42):
Yeah, it's the culture and you have to go
through.
What do they call it?
They don't call it onboarding,they call it orientation or they
call it anyway.
It's an all-day commitment thatwhen you get admitted into EO,
you go to forum training.
That's what it is training, andthey talk about the purpose of
(06:02):
being in a forum, the objectives, the goals of being in a forum,
the format of being in a forum,and really it's not just forum,
it's EO overall.
The commitment toconfidentiality, the commitment
to being raw, vulnerable, open,honest, you know, and create
that.
Those opportunities ofmeaningful relationships that's
man.
We all crave meaningfulrelationships.
(06:24):
Relationships that's man.
We all crave meaningfulrelationships.
We all crave a level ofcommitment and ability to rely
on each other to do the thingsthat matter in life.
Speaker 1 (06:31):
One of the things that is enlightening to me as I
have gone down this coachingcareer is that when people first
come to me to start workingwith me, initially they hire me
to help them solve problems, butinitially they're ashamed or
afraid to say what some of theproblems are.
(06:51):
We will handle somesurface-level problems, but
they're not comfortable exposingwhat the real issues are and we
have to dig at those and wehave to really work at
uncovering those and it's peoplesuffer in silence because
they'd rather suffer and sitwith what's wrong than take that
(07:15):
45 seconds of vulnerability andsay this is what I'm struggling
with.
Help me is what I'm strugglingwith.
Help me and it's reallypowerful when you find one, two,
three, four mastermind group,whatever people that are willing
to support you through thoseissues.
Speaker 2 (07:36):
Yeah, I started coaching, tony.
Since we last recorded, I havetwo one-on-one coaching clients
and they reached out to me andthey said, hey, would you ever
consider coaching?
And it was weird they bothreached out in the same week and
I've had my first coachingsessions with both of them, and
what an honor it is to be ableto sit with someone and have
(07:57):
them open up and be able to bepart of their life's journey in
a really important, meaningfulway.
Be part of their life's journeyin a really important,
meaningful way.
I got to tell you in a one-hoursession with one of these guys
well, both of them, really, butwith one of them that I'm
remembering the most recent oneI got the chills like four or
five times just talking abouthow he's in such a difficult
place.
He's absolutely headed toburnout and he knows it and he
(08:22):
feels the weight of the businesson him and it's crushing and
he's actually recently wonderedif he could keep going.
He's wondered how long he cankeep going.
He's wondered if quote, unquoteI even want to do this.
And, wow, what a specialprivilege it was for me to be
able to.
I'm getting the chills nowthinking about it like what an
(08:44):
honor, what an expression ofvulnerability and openness and
call for connection and to beable to answer that with loyalty
and commitment back.
It's a really special thing.
I remember sitting there andtoward the end of the meeting I
said hey, I am 100% with you.
(09:04):
I feel the burden on you.
I have had that burden on me.
I know there's a path to movingthrough that burden and
transcending that burden andbringing order to what feels
chaos right now, chaotic rightnow.
And I want you to know that I'mcommitted to you.
I've never felt like givingmore that I can remember
(09:25):
recently to any one person, ofcourse my family, my wife, my
children, people in my churchbut I had this tremendous
feeling of a desire to give tohim and contribute to him.
That transcended atransactional.
You're paying me X dollars totalk to you for 60 minutes and I
said here's my cell.
I'm committed to you.
I want you to reach out to me.
(09:46):
I want to be a lifeline for you.
I want this to be in and out ofour sessions.
I want to help me move throughthis.
It's hard to describe howspecial that was for me.
Speaker 1 (09:57):
I love it.
I love it Now.
That's what drew me to this.
You know my history withgrowing a business, merging a
business, selling a business,then going to work for the
company that bought my businessand the position I had was and
this is my own opinion this ishow I felt about it but I felt
(10:18):
like my role in acquisitions wasto find people that were having
a bad day and convince them togive up on their hopes and their
dreams.
10 years worth of hard work andsweat and tears.
And when I left that, what abreath of fresh air for me to be
able to breathe that load offof my chest, to be able to say
(10:39):
now I'm still looking for thosepeople.
I'm still looking for thepeople that are having a bad day
, that are ready to DNF andthrow in the towel and say, you
know, did not finish.
Speaker 2 (10:50):
It's an ultra running term.
Did not finish happens 30 to50% of the time, with runners
started ultra running race,don't finish Continue.
Speaker 1 (10:58):
Thank you for the, yeah, the education there for
the crew, um, but to find thosesame people and then say you
know what?
I've been down this path before.
I know where you're at.
In every one of my 200 mileraces there's at least four
times I want to quit, and I knowthat it's formulaic.
I know it's either hydration,nutrition, sleep or a physical
(11:23):
condition that you know, socks,blisters, something we need to
fix, and so I can see down thatpath.
And so now it is reallyinvigorating to be on somebody's
crew.
Let them be the runner, letthem be the primary focus and,
as a coach, help them throughand my races that I've done, the
(11:45):
200 mile races, I'm veryfocused on what I need to do and
I have people around me.
I will tell you it is morestressful for me to be on the
crew side and say I'm all in ondoing whatever it takes to help
my runner, my person that I'mfocused on finish this race.
I've seen it, I know what hasto happen, I know the formula
(12:10):
and to take that same philosophyand apply it to business.
It's just.
I get such a thrill every dayworking with people who are
vulnerable enough to say this iswhat I'm struggling with and
then helping them find thesolution, implement the solution
and then start getting thatpersonal momentum, that personal
(12:30):
confidence, that self-awareness, that okay now, just like Tony
and his ultras, there may betimes I want to quit, but if I
can take one more step, I takeone more step.
Speaker 2 (12:43):
So what are we trying to give anyone who listens to
this?
What's the give here?
Speaker 1 (12:50):
give anyone who listens to this.
What's the give here?
I think for me the give isobviously you want to open up to
the right people.
You don't want to just go blabyour problems or your deepest,
scariest secrets in business toanybody.
But I think, opening up,finding the right person it can
be a coach, it could be me, itcould be you, it could be
anybody in the business thatwants to be there to support you
(13:14):
and that you want to be thereto support them.
But I just feel like this was amessage that was just heavy on
my heart with what I'm goingthrough with my birthday run,
with people just saying, hey,like I hear you, I hear this is
the race you're doing.
We just found out about it,we're all in.
And I have people in my life inbusiness you're one of them
that when I tell you I'm doingsomething, you're like I get it,
(13:38):
I'm all in.
What are we doing?
And to be able to have thosepeople makes such a difference
when, as an entrepreneur, you'reblazing a trail that you've
never done before.
No matter where you are inbusiness, you've never been
there before.
Speaker 2 (13:54):
So I hear that what if someone's listening to this?
And they're thinking like, well, that's great, tony, but I just
don't have the personality andthe charisma that you do and
people just aren't drawn to melike they are to you.
You seem to have been born withthis magnetic ability to enroll
people in your vision and youfeel worthy of that and you feel
(14:15):
open to that and they feel opento you and whatever that
magical connection is that worksfor you.
But that just must be nice tobe, tony Klein.
That's not me, and listening toyou say all this wonderful
stuff just makes me feel worse.
Speaker 1 (14:31):
Well then, I'm sorry for making you feel worse, but
I'm going to give you a littlebit of a tough talk.
Okay, you just came into theaid station, sit down in the
chair.
Everything that you're goingthrough in some way somebody
else is going through at thissame moment or has been through.
So there is no Tony Kleincharisma.
(14:54):
That's special.
I have just decided to beproactively vulnerable and
proactively myself.
Speaker 2 (15:00):
Okay, I'm going to pause.
So you're saying that it's notjust some magical attribute that
you're born with, that there'sactually some way that you think
and that you behave that makesthis possible.
Speaker 1 (15:14):
Absolutely.
You know, I remember back inschool, high school, college I
always tried to sit towards thefront and I always tried to
raise my hand when I just didn'tget something.
Brown noser, no, I sat in thefront because I didn't want
people, if I raised my hand, toturn around and look at me to
see who it was.
So I still had the insecurity.
(15:35):
But I'm like if I sit in front,they can be looking at me from
behind and I can't see them.
And I figure, if I feel dumbfor not knowing something, I
don't want to feel dumb twice.
So let me just ask the questionand get the answer and figure
it out.
I was willing to expose thefact that I don't have it all
figured out, and even now a lotof the stuff I coach on is stuff
(16:00):
that I had to learn the hardway or that I learned from
somebody else because I waswilling to say you know what?
I don't get that.
Speaker 2 (16:08):
Can we pause on this and drill down?
By the way, absolutelyincredible, love the fact that
you sat in the front and youraised your hand every time.
I didn't know that we sharedthat in common.
I didn't sit in the front, butthat's because you're tall.
Speaker 1 (16:21):
They made you sit in the back.
Speaker 2 (16:22):
Somehow, for some reason even though it's contrary
to human nature, seemingly Irefused to sit through a class
and not understand what wasgoing on without disrupting
everything and raising my handand asking the question, and I
figured you know what?
And I think I had a positiveself-image.
I thought you know what, I'msmart enough that if I don't
know this, somebody elseprobably doesn't know this
(16:44):
either, and I'm going to be theone that's bold enough, that's
courageous enough, to raise myhand.
I think this is deeplyimportant, that in order to
maximize your learning inanything, we have to have the
courage and the willingness toface our insecurities and face
the very important publicreaction.
There's an importance of socialnorms and we don't want to, you
(17:06):
know, and society works for areason.
One of those social norms isyou're not disruptive, you kind
of go with the flow, you don'twant to stand out, you don't
want to make waves.
Some of these things areimportant in this sphere, that
they should be contained in, butwhen these social norms and
these social niceties and thesocial fears that all keep us
aligned and sort of movingtogether as a group of people
(17:28):
with harmony, interfere with ourability to learn and grow, I
think it's time to have somecourage to disrupt the and say,
hey, I don't know what's goingon.
I don't know what you just said.
Really quick share on that.
I did that in my MBA programwhen I went back and got my MBA
in 2008.
There was a statistics classProfessor was throwing up slides
(17:51):
.
We got to a slide.
It made no sense to me.
I raised my hand.
I was the only one.
I said I don't understand that.
Guess what?
30 minutes later it becameapparent the professor didn't
understand it either.
The slides had been puttogether by his TA.
It was embarrassing for the guy, but I was willing to be
embarrassed because I didn'tknow what the heck he was
(18:12):
talking about.
So anyway, if anybody'slistening to this, if you get
one thing out of this,absolutely, absolutely become
intolerant of you notunderstanding what's going on or
being too embarrassed to say tofeel stupid and raise your hand
and reach out and say I don'tget this.
I need help.
I deserve help.
(18:32):
Can someone help me with this?
Speaker 1 (18:34):
I'm going to take it one step further from just
raising your hand and saying Idon't know or asking somebody.
It's not just about theknowledge, it's about the peace,
being at peace and throughconversations you and I have had
, that's one of the things thatI'm really protective of anymore
(18:54):
Going through some of thebusiness stuff I've gone through
in the past.
I really just want to be atpeace, like I want to be content
but not be satisfied.
Content where I'm at, but notsatisfied to stop trying to
achieve more.
Satisfied to stop trying toachieve more.
But there is a level ofhappiness and a level of peace
that comes from just beingauthentically who you are and
(19:15):
being okay with that being okaywith I don't know.
I don't know, but I want toknow.
So I'm going to ask.
I'm willing to step in front ofa group and say I don't know.
And probably 10 years ago, 15years ago, as I started doing
more and more with business.
I don't hide it, but I alsodon't show it a lot.
But you know my bottom teeth.
(19:36):
I never got braces.
So my top teeth they're allright, but my bottom teeth are
pretty messed up.
At one point I'm like I shouldprobably fix those.
I'm being on stage more, I'mbeing in public, more I should
fix it.
And after a while, I really hadthis realization that I am not
going to start creating a fakeme, to be somebody different, to
(19:58):
present myself differently, andI want to give permission to
people who need the courage totake the first step, to look at
me and see why is that guy?
He's not all put together.
I don't wear suit coatseverywhere I go.
I don't have my teeth allstraight.
I don't have the Mark Browerheight.
I'm just me.
(20:19):
I'm just whoever I am.
But I feel like by not tryingto be somebody else, I give
permission to other people to bewho they are.
I am who I am and all of asudden, you're creating actual
intimate, special bonds withpeople where you're able to
share.
Okay, this is what I'm workingon, this is where I need help
and this is my skill set andthis is where I can help you.
(20:41):
Awesome.
Speaker 2 (20:42):
So we're talking about the decisions you can make
, the actions you can take tocreate the intimacy maybe it
doesn't happen instantly, but tocreate a cohort of people that
would help walk through wallsfor you, because that's
important in performing ourlife's work and living, doing
meaningful work and havingmeaningful relationships, which
(21:05):
is a worthy goal.
And so what else would you sayto the listener, tony, that
you've used to be able to createthis kind of support around you
?
You talked about beingvulnerable.
You talked about being sort ofhumble and brave and admitting
when you don't know something.
Are there any other ingredientsthat go into this recipe of
(21:25):
creating masterminds or reallyclose connections with people?
Speaker 1 (21:30):
Absolutely.
I think one of the missingcomponents is when you go into
it.
You can't go in just with yourhandout.
You got to go into it withlooking for ways to help other
people.
I think you mentioned earlierabout my charisma or my ability
to connect with people, and I dohave an ability to connect with
people.
It's fairly easy for me, butit's because I'm genuinely
(21:53):
interested in helping otherpeople get whatever they're
trying to get, and sometimesit's just getting them to smile
and have a little bit of thepeace that I have.
You know it's not always about,okay, how can I help you run
100 miles?
How can I help you get off thecouch?
Like, how can we get youstarted?
(22:14):
Pointed in the right direction.
Speaker 2 (22:16):
Okay, but that doesn't always work, tony,
because we have to make money.
And if I'm just sitting walkingaround like finding everybody
that has a bad day and tellingthem like hey, I'm just here to
help you whatever it takes, youknow, and have no awareness of
whether that's actually makingme money, then ultimately I'm
neglecting my family, I'mneglecting my financial future,
I'm not achieving the freedomthat I want to achieve.
So what kind of limits orboundaries can we put on this?
Speaker 1 (22:38):
All right, I want to.
I want to.
Let's have a bet right now.
I'll bet you a thousand bucksthat for the next 30 days, I
walk around looking for everyopportunity to help other people
and you walk around and lookingfor every opportunity to only
advance your own desires andyour own goals and not try to
(23:00):
help anybody else.
And let's see who generatesmore income over the next 30
days doing that.
Speaker 2 (23:05):
Okay, well, you know I'm not gonna do that, I'm not
gonna take that bet.
But here's a real conversationyou and I had over a year ago.
I had reached out to you forsome free advice about a
business I was launching at thetime.
You graciously accepted myrequest to talk, and we did.
And then I scheduled afollow-up appointment with you,
(23:26):
and you might not remember this,and toward the end of that
follow-up appointment, youmentioned to me well, I'm not
getting paid for this time.
And then you filled in the restof the sentence.
So you did push back on me,possibly encroaching into too
much of your time when therewasn't a benefit for you.
(23:47):
So it's not like you're justTony does good all day long with
no thought of himself, andthere's nothing that you're
getting in return for this, andthat's how we should just live
our lives.
There's got to be someboundaries on this.
Help me understand theintersection of focused on
always giving to other peoplebut also making sure it's the
right use of our time.
Speaker 1 (24:07):
So I don't remember.
I remember the multiple calls.
I don't remember telling you gopound sand.
You didn't.
Speaker 2 (24:13):
No, you're putting words in my mouth.
You didn't tell me go poundsand, but you mentioned
something like I'm not gettingpaid for this, which was a
gentle nudge back to me like,hey, we need to find a win, win
here for me to keep investing inthese conversations, which is
appropriate and anyway so, if Iremember right, the second
conversation we had, I wasactually walking.
Speaker 1 (24:30):
I was out at a client site and we had taken a little
break, so I was walking aroundoutside and we were having that
conversation.
It doesn't have to be a win-losewhere I'm going to do
everything I can for Mark andforget about me, my family,
taking care of myself.
It's just going back to the betthat you didn't take.
Going back to the bet that youdidn't take, and the reason you
(24:52):
didn't take it is you realizeyou can make more money by
putting yourself in a positionto help other people and that
will allow you to be in betteropportunities, better circles
around better people who thinkbigger, who are working towards.
You know, it's that abundancementality versus scarcity
mentality, and so it's beingaround the right people, being
(25:12):
in the right circles.
I don't remember specificallythe comment that I made to you,
but I have made that comment inother areas where if somebody
asks me something and we're notin a paid session and they start
to push back, they start to notbelieve in what I'm telling
them, like when you and I, whenwe go into the Grand Canyon in a
(25:35):
couple of months, we're takingpeople that are going into the
Grand Canyon.
If they were fit enough to gointo the Grand Canyon with us, I
guarantee you.
Formulaically, is that a word?
Speaker 2 (25:46):
I think so.
Speaker 1 (25:46):
Okay, we're going to use it Formulaically.
It just sounds so funny to me.
Maybe I'll find a differentword.
're going to use itFormulaically.
It just sounds so funny to me.
Maybe I'll find a differentword.
Keep going.
All right, I guarantee you thatevery single person that goes
into the canyon with us, ifthey're fit enough to go from
rim to rim and make it, I couldget them to finish a 100-mile
race.
Speaker 2 (26:04):
Okay, got it.
Yeah, I know what it takes.
Speaker 1 (26:07):
I've been down that path, but I know what it takes.
I've been down that path.
But if somebody else doesn'tbelieve it, especially if I'm
not getting compensated for that, I can only beat my head
against that wall for so longbefore I say you know what?
Maybe you're right, maybe weneed to figure out a different
solution, or maybe you justdon't care as much as I care for
(26:28):
you, or whatever it is.
But the point is, when you'rein a situation where you have
somebody that's saying, hey, Iwant help, or if I want help,
I'm going to go and look forsomebody who's either doing what
I want to do or have done whatI want to do, and then I'm going
to go all in with what they'retelling me, because obviously
(26:50):
they have a bigger capacity todo what I want to do than what
I've been able to do so far.
Speaker 2 (26:56):
Love it.
We're coming up on time.
This has been a good sesh, Ithink.
What we're doing here, which Ithink is awesome, is we are
tapping into one of the things Iadmire most about you, Tony,
and one of your greatestsuperpowers.
You were named mentor of theyear what a year or two ago for
NARPUM, and there's a reason forthat.
You know something that most ofus don't fully understand about
(27:17):
how to connect with people androll them, build a coalition
around a vision, around you as aperson, around your personal
brand, develop trust in uncommonways.
I think we need to record moreabout this, but this has been a
good start.
Speaker 1 (27:30):
Well, I appreciate that.
I want to make two corrections.
The first correction is thosewere from the triple win and
second nature for the mentor ofthe year award not NARPUM.
I've been heavily involved withNARPUM but they've never
recognized me as anything of theyear, ha, ha, ha, ha or special
(28:04):
in any way.
I have just taken that 45seconds to be vulnerable, to say
, hey, it's nice to meet you.
How are you doing?
Here's what I've got going on,and that gives other people
permission to say what they havegoing on.
Speaker 2 (28:24):
Yeah, good.
Speaker 1 (28:25):
Sweet.
All right, we need to get theseguys out of here.
They've been here a little toolong at the aid station.
Speaker 2 (28:31):
Their legs are cramping up.
Take your salt, get back out onthe trail.
You got this.
Speaker 1 (28:36):
And here's your hug.
Now get out of here.
Thanks for tuning in to theProperty Management Success
Podcast.
We'll be back with anothervalue-packed episode to help you
level up your propertymanagement game.
If you've got somethingvaluable out of today's episode,
please share it with a friendor colleague, and don't forget
to subscribe and leave a reviewso you never miss out on future
insights and strategies andtactics.
(28:57):
No-transcript.
Entrepreneurship, it can be lonely.
It can be lonely when we'refighting demons or we're
fighting something we've neverbeen through before.
We're trying to grow, we'retrying to be better, and yet we
can feel like we're on an island, all on our own.
And I think that life is justway better when you have other
people in your corner, otherpeople on the trail with you who
(00:21):
are willing to say yeah, whereand what time.
Welcome to the PropertyManagement Success Podcast,
where we interview leaders inthe industry to uncover the
secrets to profitability,efficiency and achieving true
freedom.
Whether it's your time, moneyor lifestyle, I'm your host,
tony Klein, and I'm here to helpyou build a wildly successful
property management business.
(00:42):
Let's get to it.
Welcome back to another episodeof the Property Management
Success Podcast, once again herewith my co-host, mark Brower.
Mark, good afternoon.
Speaker 2 (00:52):
Good afternoon.
Are we doing this with musicsomeday?
Like are we going to have likemusic coming in, like we're
getting all jacked up and I dohave a theme song we could play
next time.
Speaker 1 (01:04):
I'll see if we can get that and get that rocking.
But yeah, speaking of music, Iam wearing my party shirt.
I don't know if you can see Igot guitars.
Yes, I noticed guitars on it,so my birthday is coming up on
friday I'll be birthday yeah,thanks.
I'll be turning 55, so I worethis for my.
This is my birthday podcast, soI'm wearing my party shirt for
(01:25):
that LFG.
Yeah, but I'm not going to.
I'm not going to celebrate likemost people do.
Of course, I don't know whenyou turn 55, if there's much
celebrating still going on, butI wouldn't know.
I'm going to uh my sister whois also in Cocodona, so she's
going to run the Cocodona 250.
Speaker 2 (01:45):
Not with me, but also because we're oh my gosh, she's
a racer in Cocodona 250?
.
Speaker 1 (01:51):
Yeah, tinessa, yep, whoa, so she's going to run her
own race.
I'm going to run my own race.
Speaker 2 (01:56):
That's incredible.
We'll be down there supportingeach other.
Speaker 1 (01:59):
So, brandon Gill, one of my pacers, the three of us
are going to meet up at fouro'clock in the morning on Friday
, taking the day off, and we'regoing to run 55 miles for 55
years.
So we're going to do a trailrun, self-supported, through the
mountains, and I know it'scrazy, but that's how I, that's
(02:19):
what you got to do when you turn55.
Speaker 2 (02:21):
That's what ultra runners do, by the way.
Yeah, On their birthday they gorun the age they are number of
miles.
It's a.
Thing.
Speaker 1 (02:28):
It was easier 10 years ago.
It's a thing.
Well, that's awesome, man.
Yeah, well, so that sparkedsomething for me.
I called them up and I justsaid, hey, I'm thinking about
doing this and before I couldeven ask him if they were in
there, just like when and whattime, and it made me think
entrepreneurship can be lonely.
It can be lonely when we'refighting demons or we're
(02:50):
fighting something we've neverbeen through before.
We're trying to grow, we'retrying to be better, and yet we
can feel like we're on an islandall on our own, and I think
that life is just way betterwhen you have other people in
your corner.
And I think that life is justway better when you have other
people in your corner, otherpeople on the trail with you who
are willing to say yeah, whereand what time, and don't think
(03:12):
that joining you at 4 am at thetrailhead in the middle of the
night or still dark.
And I just wish that morepeople had that in business
because I think it would takeaway a lot of the pain that we
go through as entrepreneurs.
Speaker 2 (03:27):
More people had what in business.
Speaker 1 (03:30):
That tight network.
Like we go to conferences.
You and I both go toconferences.
We meet a lot of people.
We see people we've already met.
It's great seeing them, but Ithink there's a level of and
I'll use the word intimacy thatthere's not a lot of people that
most of the entrepreneurs thatI know are willing to share, and
(03:51):
you and I have shared a littlebit more than I think most
people in the good and the badwhat's happening in our
businesses.
But I don't know that a lot ofpeople have that and it's so
cleansing to be able to count onfour or five people to just say
you guys are my crowd, you'remy crew and I need you at this
(04:12):
moment.
Speaker 2 (04:14):
That's incredible.
Absolutely I wouldn't know whatthat was like.
I mean, I have friends, I haveloyal employees, I have an
entrepreneur organization, agroup I'm a member of.
They talk about instamacy.
It's like it's this idea ofbeing sort of open, vulnerable,
raw, honest and with acommitment to confidentiality,
(04:40):
being able to very quickly openup to a group of people and
create real deep connection veryquickly, but with most people
that takes months or years, youknow.
And so, yeah, I mean I'mresonating with what you're
saying.
That kind of call up a bunch ofpeople who will walk through
walls for you, that soundsreally awesome, tony.
Speaker 1 (05:01):
And vice versa.
I think it's reciprocal.
Like, I want to be invested inthe people's businesses Now,
maybe not financially, right,I'm not talking about that but
I'm talking about I want thepeople who are in my inner
circle to win and I want to beable to make a contribution.
And when you start creatingthose networks, those alliances,
(05:23):
those crews if you want tobring it back to ultra running
there's, there's nothing better.
You mentioned that you guys dothis a little bit at eo, so how
do they move quickly throughthat, or is it?
Is it?
That's the culture?
And when you join, it's awkward.
Speaker 2 (05:42):
Yeah, it's the culture and you have to go
through.
What do they call it?
They don't call it onboarding,they call it orientation or they
call it anyway.
It's an all-day commitment thatwhen you get admitted into EO,
you go to forum training.
That's what it is training, andthey talk about the purpose of
(06:02):
being in a forum, the objectives, the goals of being in a forum,
the format of being in a forum,and really it's not just forum,
it's EO overall.
The commitment toconfidentiality, the commitment
to being raw, vulnerable, open,honest, you know, and create
that.
Those opportunities ofmeaningful relationships that's
man.
We all crave meaningfulrelationships.
(06:24):
Relationships that's man.
We all crave meaningfulrelationships.
We all crave a level ofcommitment and ability to rely
on each other to do the thingsthat matter in life.
Speaker 1 (06:31):
One of the things that is enlightening to me as I
have gone down this coachingcareer is that when people first
come to me to start workingwith me, initially they hire me
to help them solve problems, butinitially they're ashamed or
afraid to say what some of theproblems are.
(06:51):
We will handle somesurface-level problems, but
they're not comfortable exposingwhat the real issues are and we
have to dig at those and wehave to really work at
uncovering those and it's peoplesuffer in silence because
they'd rather suffer and sitwith what's wrong than take that
(07:15):
45 seconds of vulnerability andsay this is what I'm struggling
with.
Help me is what I'm strugglingwith.
Help me and it's reallypowerful when you find one, two,
three, four mastermind group,whatever people that are willing
to support you through thoseissues.
Speaker 2 (07:36):
Yeah, I started coaching, tony.
Since we last recorded, I havetwo one-on-one coaching clients
and they reached out to me andthey said, hey, would you ever
consider coaching?
And it was weird they bothreached out in the same week and
I've had my first coachingsessions with both of them, and
what an honor it is to be ableto sit with someone and have
(07:57):
them open up and be able to bepart of their life's journey in
a really important, meaningfulway.
Be part of their life's journeyin a really important,
meaningful way.
I got to tell you in a one-hoursession with one of these guys
well, both of them, really, butwith one of them that I'm
remembering the most recent oneI got the chills like four or
five times just talking abouthow he's in such a difficult
place.
He's absolutely headed toburnout and he knows it and he
(08:22):
feels the weight of the businesson him and it's crushing and
he's actually recently wonderedif he could keep going.
He's wondered how long he cankeep going.
He's wondered if quote, unquoteI even want to do this.
And, wow, what a specialprivilege it was for me to be
able to.
I'm getting the chills nowthinking about it like what an
(08:44):
honor, what an expression ofvulnerability and openness and
call for connection and to beable to answer that with loyalty
and commitment back.
It's a really special thing.
I remember sitting there andtoward the end of the meeting I
said hey, I am 100% with you.
(09:04):
I feel the burden on you.
I have had that burden on me.
I know there's a path to movingthrough that burden and
transcending that burden andbringing order to what feels
chaos right now, chaotic rightnow.
And I want you to know that I'mcommitted to you.
I've never felt like givingmore that I can remember
(09:25):
recently to any one person, ofcourse my family, my wife, my
children, people in my churchbut I had this tremendous
feeling of a desire to give tohim and contribute to him.
That transcended atransactional.
You're paying me X dollars totalk to you for 60 minutes and I
said here's my cell.
I'm committed to you.
I want you to reach out to me.
(09:46):
I want to be a lifeline for you.
I want this to be in and out ofour sessions.
I want to help me move throughthis.
It's hard to describe howspecial that was for me.
Speaker 1 (09:57):
I love it.
I love it Now.
That's what drew me to this.
You know my history withgrowing a business, merging a
business, selling a business,then going to work for the
company that bought my businessand the position I had was and
this is my own opinion this ishow I felt about it but I felt
(10:18):
like my role in acquisitions wasto find people that were having
a bad day and convince them togive up on their hopes and their
dreams.
10 years worth of hard work andsweat and tears.
And when I left that, what abreath of fresh air for me to be
able to breathe that load offof my chest, to be able to say
(10:39):
now I'm still looking for thosepeople.
I'm still looking for thepeople that are having a bad day
, that are ready to DNF andthrow in the towel and say, you
know, did not finish.
Speaker 2 (10:50):
It's an ultra running term.
Did not finish happens 30 to50% of the time, with runners
started ultra running race,don't finish Continue.
Speaker 1 (10:58):
Thank you for the, yeah, the education there for
the crew, um, but to find thosesame people and then say you
know what?
I've been down this path before.
I know where you're at.
In every one of my 200 mileraces there's at least four
times I want to quit, and I knowthat it's formulaic.
I know it's either hydration,nutrition, sleep or a physical
(11:23):
condition that you know, socks,blisters, something we need to
fix, and so I can see down thatpath.
And so now it is reallyinvigorating to be on somebody's
crew.
Let them be the runner, letthem be the primary focus and,
as a coach, help them throughand my races that I've done, the
(11:45):
200 mile races, I'm veryfocused on what I need to do and
I have people around me.
I will tell you it is morestressful for me to be on the
crew side and say I'm all in ondoing whatever it takes to help
my runner, my person that I'mfocused on finish this race.
I've seen it, I know what hasto happen, I know the formula
(12:10):
and to take that same philosophyand apply it to business.
It's just.
I get such a thrill every dayworking with people who are
vulnerable enough to say this iswhat I'm struggling with and
then helping them find thesolution, implement the solution
and then start getting thatpersonal momentum, that personal
(12:30):
confidence, that self-awareness, that okay now, just like Tony
and his ultras, there may betimes I want to quit, but if I
can take one more step, I takeone more step.
Speaker 2 (12:43):
So what are we trying to give anyone who listens to
this?
What's the give here?
Speaker 1 (12:50):
give anyone who listens to this.
What's the give here?
I think for me the give isobviously you want to open up to
the right people.
You don't want to just go blabyour problems or your deepest,
scariest secrets in business toanybody.
But I think, opening up,finding the right person it can
be a coach, it could be me, itcould be you, it could be
anybody in the business thatwants to be there to support you
(13:14):
and that you want to be thereto support them.
But I just feel like this was amessage that was just heavy on
my heart with what I'm goingthrough with my birthday run,
with people just saying, hey,like I hear you, I hear this is
the race you're doing.
We just found out about it,we're all in.
And I have people in my life inbusiness you're one of them
that when I tell you I'm doingsomething, you're like I get it,
(13:38):
I'm all in.
What are we doing?
And to be able to have thosepeople makes such a difference
when, as an entrepreneur, you'reblazing a trail that you've
never done before.
No matter where you are inbusiness, you've never been
there before.
Speaker 2 (13:54):
So I hear that what if someone's listening to this?
And they're thinking like, well, that's great, tony, but I just
don't have the personality andthe charisma that you do and
people just aren't drawn to melike they are to you.
You seem to have been born withthis magnetic ability to enroll
people in your vision and youfeel worthy of that and you feel
(14:15):
open to that and they feel opento you and whatever that
magical connection is that worksfor you.
But that just must be nice tobe, tony Klein.
That's not me, and listening toyou say all this wonderful
stuff just makes me feel worse.
Speaker 1 (14:31):
Well then, I'm sorry for making you feel worse, but
I'm going to give you a littlebit of a tough talk.
Okay, you just came into theaid station, sit down in the
chair.
Everything that you're goingthrough in some way somebody
else is going through at thissame moment or has been through.
So there is no Tony Kleincharisma.
(14:54):
That's special.
I have just decided to beproactively vulnerable and
proactively myself.
Speaker 2 (15:00):
Okay, I'm going to pause.
So you're saying that it's notjust some magical attribute that
you're born with, that there'sactually some way that you think
and that you behave that makesthis possible.
Speaker 1 (15:14):
Absolutely.
You know, I remember back inschool, high school, college I
always tried to sit towards thefront and I always tried to
raise my hand when I just didn'tget something.
Brown noser, no, I sat in thefront because I didn't want
people, if I raised my hand, toturn around and look at me to
see who it was.
So I still had the insecurity.
(15:35):
But I'm like if I sit in front,they can be looking at me from
behind and I can't see them.
And I figure, if I feel dumbfor not knowing something, I
don't want to feel dumb twice.
So let me just ask the questionand get the answer and figure
it out.
I was willing to expose thefact that I don't have it all
figured out, and even now a lotof the stuff I coach on is stuff
(16:00):
that I had to learn the hardway or that I learned from
somebody else because I waswilling to say you know what?
I don't get that.
Speaker 2 (16:08):
Can we pause on this and drill down?
By the way, absolutelyincredible, love the fact that
you sat in the front and youraised your hand every time.
I didn't know that we sharedthat in common.
I didn't sit in the front, butthat's because you're tall.
Speaker 1 (16:21):
They made you sit in the back.
Speaker 2 (16:22):
Somehow, for some reason even though it's contrary
to human nature, seemingly Irefused to sit through a class
and not understand what wasgoing on without disrupting
everything and raising my handand asking the question, and I
figured you know what?
And I think I had a positiveself-image.
I thought you know what, I'msmart enough that if I don't
know this, somebody elseprobably doesn't know this
(16:44):
either, and I'm going to be theone that's bold enough, that's
courageous enough, to raise myhand.
I think this is deeplyimportant, that in order to
maximize your learning inanything, we have to have the
courage and the willingness toface our insecurities and face
the very important publicreaction.
There's an importance of socialnorms and we don't want to, you
(17:06):
know, and society works for areason.
One of those social norms isyou're not disruptive, you kind
of go with the flow, you don'twant to stand out, you don't
want to make waves.
Some of these things areimportant in this sphere, that
they should be contained in, butwhen these social norms and
these social niceties and thesocial fears that all keep us
aligned and sort of movingtogether as a group of people
(17:28):
with harmony, interfere with ourability to learn and grow, I
think it's time to have somecourage to disrupt the and say,
hey, I don't know what's goingon.
I don't know what you just said.
Really quick share on that.
I did that in my MBA programwhen I went back and got my MBA
in 2008.
There was a statistics classProfessor was throwing up slides
(17:51):
.
We got to a slide.
It made no sense to me.
I raised my hand.
I was the only one.
I said I don't understand that.
Guess what?
30 minutes later it becameapparent the professor didn't
understand it either.
The slides had been puttogether by his TA.
It was embarrassing for the guy, but I was willing to be
embarrassed because I didn'tknow what the heck he was
(18:12):
talking about.
So anyway, if anybody'slistening to this, if you get
one thing out of this,absolutely, absolutely become
intolerant of you notunderstanding what's going on or
being too embarrassed to say tofeel stupid and raise your hand
and reach out and say I don'tget this.
I need help.
I deserve help.
(18:32):
Can someone help me with this?
Speaker 1 (18:34):
I'm going to take it one step further from just
raising your hand and saying Idon't know or asking somebody.
It's not just about theknowledge, it's about the peace,
being at peace and throughconversations you and I have had
, that's one of the things thatI'm really protective of anymore
(18:54):
Going through some of thebusiness stuff I've gone through
in the past.
I really just want to be atpeace, like I want to be content
but not be satisfied.
Content where I'm at, but notsatisfied to stop trying to
achieve more.
Satisfied to stop trying toachieve more.
But there is a level ofhappiness and a level of peace
that comes from just beingauthentically who you are and
(19:15):
being okay with that being okaywith I don't know.
I don't know, but I want toknow.
So I'm going to ask.
I'm willing to step in front ofa group and say I don't know.
And probably 10 years ago, 15years ago, as I started doing
more and more with business.
I don't hide it, but I alsodon't show it a lot.
But you know my bottom teeth.
(19:36):
I never got braces.
So my top teeth they're allright, but my bottom teeth are
pretty messed up.
At one point I'm like I shouldprobably fix those.
I'm being on stage more, I'mbeing in public, more I should
fix it.
And after a while, I really hadthis realization that I am not
going to start creating a fakeme, to be somebody different, to
(19:58):
present myself differently, andI want to give permission to
people who need the courage totake the first step, to look at
me and see why is that guy?
He's not all put together.
I don't wear suit coatseverywhere I go.
I don't have my teeth allstraight.
I don't have the Mark Browerheight.
I'm just me.
(20:19):
I'm just whoever I am.
But I feel like by not tryingto be somebody else, I give
permission to other people to bewho they are.
I am who I am and all of asudden, you're creating actual
intimate, special bonds withpeople where you're able to
share.
Okay, this is what I'm workingon, this is where I need help
and this is my skill set andthis is where I can help you.
(20:41):
Awesome.
Speaker 2 (20:42):
So we're talking about the decisions you can make
, the actions you can take tocreate the intimacy maybe it
doesn't happen instantly, but tocreate a cohort of people that
would help walk through wallsfor you, because that's
important in performing ourlife's work and living, doing
meaningful work and havingmeaningful relationships, which
(21:05):
is a worthy goal.
And so what else would you sayto the listener, tony, that
you've used to be able to createthis kind of support around you
?
You talked about beingvulnerable.
You talked about being sort ofhumble and brave and admitting
when you don't know something.
Are there any other ingredientsthat go into this recipe of
(21:25):
creating masterminds or reallyclose connections with people?
Speaker 1 (21:30):
Absolutely.
I think one of the missingcomponents is when you go into
it.
You can't go in just with yourhandout.
You got to go into it withlooking for ways to help other
people.
I think you mentioned earlierabout my charisma or my ability
to connect with people, and I dohave an ability to connect with
people.
It's fairly easy for me, butit's because I'm genuinely
(21:53):
interested in helping otherpeople get whatever they're
trying to get, and sometimesit's just getting them to smile
and have a little bit of thepeace that I have.
You know it's not always about,okay, how can I help you run
100 miles?
How can I help you get off thecouch?
Like, how can we get youstarted?
(22:14):
Pointed in the right direction.
Speaker 2 (22:16):
Okay, but that doesn't always work, tony,
because we have to make money.
And if I'm just sitting walkingaround like finding everybody
that has a bad day and tellingthem like hey, I'm just here to
help you whatever it takes, youknow, and have no awareness of
whether that's actually makingme money, then ultimately I'm
neglecting my family, I'mneglecting my financial future,
I'm not achieving the freedomthat I want to achieve.
So what kind of limits orboundaries can we put on this?
Speaker 1 (22:38):
All right, I want to.
I want to.
Let's have a bet right now.
I'll bet you a thousand bucksthat for the next 30 days, I
walk around looking for everyopportunity to help other people
and you walk around and lookingfor every opportunity to only
advance your own desires andyour own goals and not try to
(23:00):
help anybody else.
And let's see who generatesmore income over the next 30
days doing that.
Speaker 2 (23:05):
Okay, well, you know I'm not gonna do that, I'm not
gonna take that bet.
But here's a real conversationyou and I had over a year ago.
I had reached out to you forsome free advice about a
business I was launching at thetime.
You graciously accepted myrequest to talk, and we did.
And then I scheduled afollow-up appointment with you,
(23:26):
and you might not remember this,and toward the end of that
follow-up appointment, youmentioned to me well, I'm not
getting paid for this time.
And then you filled in the restof the sentence.
So you did push back on me,possibly encroaching into too
much of your time when therewasn't a benefit for you.
(23:47):
So it's not like you're justTony does good all day long with
no thought of himself, andthere's nothing that you're
getting in return for this, andthat's how we should just live
our lives.
There's got to be someboundaries on this.
Help me understand theintersection of focused on
always giving to other peoplebut also making sure it's the
right use of our time.
Speaker 1 (24:07):
So I don't remember.
I remember the multiple calls.
I don't remember telling you gopound sand.
You didn't.
Speaker 2 (24:13):
No, you're putting words in my mouth.
You didn't tell me go poundsand, but you mentioned
something like I'm not gettingpaid for this, which was a
gentle nudge back to me like,hey, we need to find a win, win
here for me to keep investing inthese conversations, which is
appropriate and anyway so, if Iremember right, the second
conversation we had, I wasactually walking.
Speaker 1 (24:30):
I was out at a client site and we had taken a little
break, so I was walking aroundoutside and we were having that
conversation.
It doesn't have to be a win-losewhere I'm going to do
everything I can for Mark andforget about me, my family,
taking care of myself.
It's just going back to the betthat you didn't take.
Going back to the bet that youdidn't take, and the reason you
(24:52):
didn't take it is you realizeyou can make more money by
putting yourself in a positionto help other people and that
will allow you to be in betteropportunities, better circles
around better people who thinkbigger, who are working towards.
You know, it's that abundancementality versus scarcity
mentality, and so it's beingaround the right people, being
(25:12):
in the right circles.
I don't remember specificallythe comment that I made to you,
but I have made that comment inother areas where if somebody
asks me something and we're notin a paid session and they start
to push back, they start to notbelieve in what I'm telling
them, like when you and I, whenwe go into the Grand Canyon in a
(25:35):
couple of months, we're takingpeople that are going into the
Grand Canyon.
If they were fit enough to gointo the Grand Canyon with us, I
guarantee you.
Formulaically, is that a word?
Speaker 2 (25:46):
I think so.
Speaker 1 (25:46):
Okay, we're going to use it Formulaically.
It just sounds so funny to me.
Maybe I'll find a differentword.
're going to use itFormulaically.
It just sounds so funny to me.
Maybe I'll find a differentword.
Keep going.
All right, I guarantee you thatevery single person that goes
into the canyon with us, ifthey're fit enough to go from
rim to rim and make it, I couldget them to finish a 100-mile
race.
Speaker 2 (26:04):
Okay, got it.
Yeah, I know what it takes.
Speaker 1 (26:07):
I've been down that path, but I know what it takes.
I've been down that path.
But if somebody else doesn'tbelieve it, especially if I'm
not getting compensated for that, I can only beat my head
against that wall for so longbefore I say you know what?
Maybe you're right, maybe weneed to figure out a different
solution, or maybe you justdon't care as much as I care for
(26:28):
you, or whatever it is.
But the point is, when you'rein a situation where you have
somebody that's saying, hey, Iwant help, or if I want help,
I'm going to go and look forsomebody who's either doing what
I want to do or have done whatI want to do, and then I'm going
to go all in with what they'retelling me, because obviously
(26:50):
they have a bigger capacity todo what I want to do than what
I've been able to do so far.
Speaker 2 (26:56):
Love it.
We're coming up on time.
This has been a good sesh, Ithink.
What we're doing here, which Ithink is awesome, is we are
tapping into one of the things Iadmire most about you, Tony,
and one of your greatestsuperpowers.
You were named mentor of theyear what a year or two ago for
NARPUM, and there's a reason forthat.
You know something that most ofus don't fully understand about
(27:17):
how to connect with people androll them, build a coalition
around a vision, around you as aperson, around your personal
brand, develop trust in uncommonways.
I think we need to record moreabout this, but this has been a
good start.
Speaker 1 (27:30):
Well, I appreciate that.
I want to make two corrections.
The first correction is thosewere from the triple win and
second nature for the mentor ofthe year award not NARPUM.
I've been heavily involved withNARPUM but they've never
recognized me as anything of theyear, ha, ha, ha, ha or special
(28:04):
in any way.
I have just taken that 45seconds to be vulnerable, to say
, hey, it's nice to meet you.
How are you doing?
Here's what I've got going on,and that gives other people
permission to say what they havegoing on.
Speaker 2 (28:24):
Yeah, good.
Speaker 1 (28:25):
Sweet.
All right, we need to get theseguys out of here.
They've been here a little toolong at the aid station.
Speaker 2 (28:31):
Their legs are cramping up.
Take your salt, get back out onthe trail.
You got this.
Speaker 1 (28:36):
And here's your hug.
Now get out of here.
Thanks for tuning in to theProperty Management Success
Podcast.
We'll be back with anothervalue-packed episode to help you
level up your propertymanagement game.
If you've got somethingvaluable out of today's episode,
please share it with a friendor colleague, and don't forget
to subscribe and leave a reviewso you never miss out on future
insights and strategies andtactics.
(28:57):
No-transcript.
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