March 20, 2025 • 32 mins
Running a property management business shares striking similarities with ultra running—both require mental toughness, strategic decision-making, and the ability to persevere through pain points. Mark and Tony explore how coaching provides crucial support in both realms by transferring confidence and accountability when you need it most.
• The transformative power of a nine-word text that helped Mark finish a race after 75 minutes in a medic tent
• How entrepreneurs often quit when things get "60% hard," constantly chasing easier paths instead of pushing through difficulties
• Why "motion is medicine" but direction is equally crucial—you need both to succeed
• The concept of "borrowing confidence" from coaches when you don't have enough of your own
• How working with someone who's been down your path before accelerates progress and prevents costly mistakes
• The importance of accountability partners who keep you focused on your goals despite distractions
• Why transformational growth happens only when you push through your lowest points
• Real examples of helping others continue their journey after they've mentally quit
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome to the Property Management Success
Podcast, where we interviewleaders in the industry to
uncover the secrets toprofitability, efficiency and
achieving true freedom, whetherit's your time, money or
lifestyle.
I'm your host, tony Klein, andI'm here to help you build a
wildly successful propertymanagement business.
Let's get to it.
Welcome back to another episodeof the Property Management
(00:22):
Success Podcast.
Speaker 2 (00:23):
Let's go.
Mark Brower, the co-host theextraordinaire.
Speaker 1 (00:28):
Let's hit it.
Mark, we were talking last timewe were together.
We talked a little bit aboutyou and your new journey into
starting to do some coaching andyou have a few people who have
been fortunate enough to findtime on your schedule and we can
talk about what that looks like, but I'm I want to dig into
(00:51):
that and just hear a little bitmore about it sure can I be
completely random and off scriptfor a moment.
First, though, I don't thinkwe've ever been on script so so
I have a new addition to myoffice.
Check that out yeah, I see, butI can't see you can't see it,
it's a trail runner all right.
Who's that with you?
Speaker 2 (01:10):
So that's me and my pacer, and that is mile 56 of 61
at Javelina 100, 2022.
That was my redemption race.
That was the race that I cameback from the dead two years
prior after just almost, almostDNFing, did not finish, lying in
(01:33):
that medic tent for an hour and15 minutes, and then I really
sort of dedicated, like this isI am going to master this race,
I am going to do this thing, andI took two years and read a lot
of stuff, did a lot of coaching, ran a lot of practice.
Races changed my thinking,changed what I measured, changed
what I ate, changed how Itrained, changed like so many
(01:57):
little experiments, and wentback two years later, knocked an
hour and a half off of my time,finished top 15 race overall,
came in right behind Billy Yang.
Speaker 1 (02:08):
Nice, you know who that is?
Yeah, I know, billy.
Good documentaries.
Speaker 2 (02:11):
Yeah.
And so that was the moment inthe race when I knew I've only
got five miles left.
I know I've got this Nice, andit was the greatest feeling.
And what are we talking aboutnow?
Oh, let's transition.
Okay, so that was a result ofgreat coaching.
That was a result of me beingat the lowest of lows two years
(02:34):
prior, in a medic tent, flat onmy back for an hour and 15
minutes, whining to my pacer I'mdone, I'm done with this race,
I can't finish, I can't do this,I'm miserable.
I'm no good to anybody if I goout on that trail in the dark of
night and curl up in the fetalposition a mile down the trail
and I can't move.
I'm done now.
(02:55):
I'm in the medic tent.
Now Put me in a vehicle anddrive me in.
And that was so soul crushingbecause I had just told all my
ultra running buddies that I wasgoing to finish that race if it
meant I had to crawl the entire61 miles, 62 miles, and so, wow
.
So coaching, coaching is whatsaved me.
My coach texted my pacer afteran hour and 15 minutes, after he
(03:19):
was doing everything he couldto get me off that cot, and he
said tell Mark to get up andwalk it in like nine words, and
they changed my life, because Ibelieved that my coach knew
something that I didn't know.
I borrowed confidence andstrength from him in that most
critical moment and I dared tosit up.
I dared to stand up.
I felt like I was going tovomit every step.
(03:41):
I shuffled out of that tent, Ishuffled out into the dark night
, pissed off, defeated, in pain,super tired, hating everything.
And the most magical thinghappened Half a mile later I
felt like I could dare to jog.
Half a mile later, I dared tojog a little faster.
Half a mile later, I wasactually running and I rallied
and I know, you know exactlywhat I'm talking about here.
(04:02):
I rallied and I ran the lasteight miles of that race faster
than I'd run all day long, andthat changed my life forever.
Because now, forever, if I'mever in that situation of the
lowest of lows, I know that Ican stand up and I know that I
can put one foot in front of theother, even if it only moves me
six inches.
I know that that the daring todo the inconceivably small thing
(04:24):
that changes everything at amassive scale is like that's the
whole thing, and so if ithadn't been for a coach, I
wouldn't have been able to dothat that night.
Speaker 1 (04:33):
All right.
So I want to tie these twothings together.
So I have a couple of things inmy mind.
So the first thing is there'ssomething in the ultra community
they talk about motion ismedicine.
So sitting there at the aidstation complaining, sitting in
the chair, everything'smiserable.
I'm drowning in my misery and,just like your coach, I've had
calls and texts from my coachout on the trail and races and
(04:55):
they do.
They're just like get in motion.
It's hard to steer a parked car, but if we can get you in
motion, we can figure this out.
So there's the cute littlesaying motion is medicine.
But in absence of knowing whatmotion to take or what direction
to go, it's kind of a halfempty, like it'll get you going
(05:19):
but it's not going to get youthere.
It's not going to get youwherever you want to go.
So it's not just about gettingin motion but having the right
direction and having somebodythat can help you in those dark
moments, say okay, you're in aspot.
I've been in that spot, plentyof other people have been in
(05:40):
that spot and here's how theyget out of that spot.
So let's now take the rightsteps in the right direction to
get you to that finish line, sothat you don't have that regret
of DNFing.
Which Mark go ahead.
What's DNF Did not finish.
Yeah, how many DNFs have youhad in a race?
(06:02):
What You've had?
Zero DNFs.
Speaker 2 (06:05):
Zero dot zero.
Speaker 1 (06:07):
You're not challenging yourself.
I could finish all my 5Ks too,bro.
Speaker 2 (06:15):
I don't quit Tony no.
Speaker 1 (06:19):
I'll tell you the first 100-mile run that I ever
attempted.
I got to the 68 mile aidstation.
I had actually gone 71 milesbecause I had gotten lost in the
rain and it was during thewitching hour.
It was like three or four inthe morning and I was with
somebody else.
This is why it makes so much ofa difference of who you align
(06:41):
yourself with.
I was with another runner.
I had been running a good partof the race with them, not
intentionally, but we just kindof connected and he fell and he
had been talking about wantingto quit for a while.
So I'd already had that in myhead.
And he gets to a point wherewe're coming down this hill.
The trail is sloppy and muddycoming down the hill but we're
(07:02):
also traversing across themountain, so it's everything's
at an angle.
So you take two, three stepsand you have to kind of climb up
the mountain and then two orthree steps slide you down and
he fell and just he checked out.
So we get to the aid stationand he decides I'm going to go
into the medic tent, whichwasn't a tent at this one, it
was a trailer.
It was a heated trailer.
So I sit outside.
(07:22):
The rain is blowing sidewaysand I start to get cold and I
should have just gone up andleft.
I had my own goals.
He was quitting, but I made themental decision to quit.
I, I, you had to sign a formsaying you were dropping out,
you had to give him your bib anduh this is a big bear uh, the
(07:42):
bear bear 100.
I always say the name wrong thebear 100 so at the at that time
and for that next year, it wasdevastating.
Because you go in an hour later.
You're like I'm fine, I hadplenty of time to finish, I just
let my head trash get the bestof me.
And so for that next year,everything I did, I trained to
(08:02):
go back and have that redemptionwhere I was able to finish.
Speaker 2 (08:07):
I remember that's when I met you.
I met you after you had DNF'dand you were going back.
Yeah, yep, and you called meout on the starting line of the
5K and say let me choose therace distance and I'll beat
anyone here.
Speaker 1 (08:19):
Those were fight words.
Well, you were talking abouthow fast you were.
Those were fight words.
You were talking a little bitabout how fast you were.
Speaker 2 (08:25):
I came in really humble.
I didn't say anything toanybody, I was just going to
blow everybody away.
Okay, so let's get back to thepoint.
The point is oh, back on scriptthat we don't actually have.
Let's do it let's get back onthe script you handed me before
we started recording the uh.
So there's, there's this powerin coaching, there's this power
(08:45):
in not hanging around quitters,apparently from your story.
And motion is medicine, whatelse, what other?
You said you had a couple ofpoints that you wanted to
reflect when I was sharing mystory.
Motion is medicine.
Was there another one?
Speaker 1 (08:57):
Yeah, the motion is medicine, so it's.
So.
It's taking action, but alsogetting direction from the right
people or being around theright people.
And I won't say you shouldn'tsurround yourself with quitters,
because we're all struggling,we're all fighting battles in
all different directions andsome of us have more willpower
or staying power in differentareas than others, and that's
(09:19):
okay.
We all have our own strengthsand weaknesses than others, and
that's okay.
We all have our own strengthsand weaknesses.
But the goal is, you know when,the year I DNF'd at Bear taught
me a lot and I went back toBear that next year and I ran
that and then 11 days later Iran my first 200-mile race.
So I ran the Bear 100.
Speaker 2 (09:40):
Is that smart?
Yeah, that's really smart.
Speaker 1 (09:43):
And then I ran the Moab 240.
I do have a screenshot actuallyof you saying if I finish the
Bear 100 and finish the Moab 240, you will kiss my feet.
Speaker 2 (09:57):
Well, I said, first my head will explode and then
I'll kiss your feet.
And I didn't recover from myhead exploding and I never
kissed your feet.
And I didn't recover from myhead exploding and I never
kissed your feet.
But that's beside the point,because we need to do double or
nothing.
Like I'm waiting for me to beable to call you out and say hey
, I'm picking the distance.
We're running a 50k and if Ibeat you, there's no kissing
feet.
Speaker 1 (10:15):
All right, we'll do that, just so you can get off
the hook, because I know you'llbeat me in a 50k.
Speaker 2 (10:19):
So I have a thought on this thread.
When you're in pain, I onceheard a really smart person say
if you treat people like they'regoing through something really
significant, if you treateverybody like that, you'll be
right more than 50% of the time.
Like there's a lot of pain inlife, and one of the lessons I'm
most grateful about that, youknow, ultra Running gave me.
One of the gifts that UltraRunning gave me is to come to a
(10:52):
new relationship with pain andto think about and take action
in the face of pain in adifferent way than I had before.
Super grateful, super powerfullesson.
And one way that I coulddescribe that change is that
when you're in pain, you run tomake your former self and your
future self proud and happy,because when you're in a lot of
(11:13):
pain, you don't love yourselfenough to do it for yourself.
In that moment You're runningfor your future self and your
past self, and as much as we say, hey, be present, be present
right now.
That's true.
But I also think that whenyou're in pain in life, in
business, on the trail, whateverit is you have to find a higher
calling and a higher purposeand you have to do something
(11:34):
outside of yourself, because ifyou just respond to how you feel
, you are not going to do thethings you need to do.
You're not going to do thethings you need to do to move
through that pain.
You're not going to do thethings you need to do to
alleviate that pain.
There's something importantabout detaching from the pain of
(11:57):
the moment and making decisionsbased on a broader view of time
that will make your future selfhappy, like we just talked
about.
If I had DNF'd that night, itwould have been very, very
difficult.
I would have learned from it,but it would have been very.
My future self would haveexperienced a lot more pain over
a longer period of time than mypresent self was experiencing
(12:18):
in that medic tent in thatmoment, and so borrowing
strength both from the pastdreams that I've had and the
future feelings of pride that Icould have by being strong and
doing the right thing.
Now there's something there.
Speaker 1 (12:32):
I wanna tie it back to the DNF that I had, cause I
wanna build on what you said,the DNF that I had my very first
100 mile race.
I had told everybody and that'sjust one of the ways that I
stay motivated is if I say I'mgoing to do something and I tell
people now crap, now I have todo it because I'm not going to
(12:53):
look like an idiot where I'mgoing out and trying something
and failing and looking like anidiot.
But I'm not going to look likean idiot because I just don't
try or I say I'm going to dosomething and I don't.
So the fact that I went outthere and did my in my mind at
the moment was my best.
The next day I realized I gaveup on myself.
(13:15):
I think ultimately made me abetter athlete and I think it
makes me a better businessperson.
And so when we're working withcoaching people in business,
it's almost.
We get better results withpeople who have had that failure
, who have experienced some loss, who have tried big and failed
big, than the people who arejust afraid to try anything, the
(13:39):
ones that stand on the side ofthe pool and talk about well,
what if the water's cold, orwhat if it's too deep?
Or what if it's?
It's like those people are hardto work with, but the ones that
are.
Look man, I jumped in the deepend and it was more than what I
thought it was going to be and Ihad to be rescued.
But now I'm ready to like let'sfigure this out, let's do this
(14:02):
right.
They've had big dreams, they'vehad some level of failure, and
those are the ones I think thatare positioned to say I've had
these struggles.
I am looking for somebody toget me from here to there,
because the pain of staying here, the pain of me realizing I had
that DNF and that I chose toquit when, just like you, there
(14:26):
was plenty of time on the clockto walk it in, but I chose to
quit that pain is way morepainful than the nerve damage I
still have in my leg fromrunning Moab 11 days after
running Bear Wow.
So all right.
So let's talk about the.
I'm really interested.
(14:47):
We?
We talked about you gettinginto the coaching space yes, so,
and you have.
Speaker 2 (14:54):
I'm sorry I cut you off.
Speaker 1 (14:55):
I have an idea let's run with your idea okay.
Speaker 2 (14:59):
So I got into coaching space.
I had two first coachingsessions with uh guys that
reached out to me even withoutme really advertising that I'm
doing business coaching and theyasked if I would be open to it
and I said yes.
And one of the guys is he'sgoing through a lot of pain
right now.
It's significant and I knowmost people listening to this if
they've done propertymanagement and they're a sole
(15:20):
proprietor or they bootstrappedthe building of their own
property management company,they know this place, it's a
dark place.
Bootstrap the building of theirown property management company
.
They know this place.
It's a dark place.
It's a heavy place.
It's a painful place.
It's a place where you aredoing way too much.
(15:40):
You don't have the help youneed.
You don't have the systems youneed.
You don't have the support.
Things are not predictable.
They're too chaotic.
You might've said yes to thewrong clients.
You might have just lost, youknow, a third or half of your
staff.
You've gotten sucked into thefront lines so you're not
working on your business.
So the actual underlyingproblem of fixing the business
isn't getting any movement.
The needle's not moving andyou're sucked into this vortex
(16:02):
of working 70 hours a week ormore, and it's not getting
better fast enough.
And the analogy that came to meas I was listening to him talk
to me about this dark place thathe's at, that he's in, I
thought of a mountain climber.
So not a running analogy for amoment, but the mountain, a
mountain climber.
If you guys watch Free Solo,that guy that scaled El Capitan
(16:24):
with no ropes, alex Honnold,there are different climbing
sections on the face of amountain are called pitches, and
there are some pitches that areso difficult and require so
much strength and there are noresting points that if you don't
move through them quicklyenough, you will fall off the
mountain.
And so I think of this analogyand the importance of coaching.
(16:45):
Sometimes people are stuck onthe side of a mountain, they're
stuck in the middle of a pitchthat doesn't have a resting
place and if they don't move, ifthey don't get help, if someone
doesn't help them move throughthat pitch, they're going to
fall off.
I've been there before.
It's a scary place because younotice that your strength is
waning and you notice thatyou're not in a safe spot, and I
(17:08):
think one of the most powerfulthings a business coach can do
is help someone that's in thatposition.
Speaker 1 (17:12):
Move beyond it quickly before they fall you
know what's hard about that isthere's a saying in the ultra
running community that it neveralways gets worse, and the first
time I heard that I was, I waskind of in a pain cave out on
the trail and I had a pacer tellme that and it.
There were two good thingsabout that.
(17:33):
Number one it was so hard forme to figure out what the heck
he just said, like I didn't getit.
It never always gets worse.
I didn't get it, but so it tookmy mind off of the pain so I
could kind of think through that.
But the second thing, once Idid get it, what you're talking
about here is if you get throughthat fast enough, it gets
(17:55):
better.
And so the saying it neveralways gets worse means that if
you have the right guidance andyou're in a rough spot, it can
get better.
Speaker 2 (18:06):
And that goes back to your saying movement is
medicine.
We have to move, but sometimeswe're so paralyzed we don't know
what move to make, and so acoach can say put your hand
there, put your foot there,press up.
I'm going to pull a little biton the rope.
You need to move.
You need to look at me, youneed to focus, yeah, but there's
(18:28):
15 different handholds I couldreach for.
Speaker 1 (18:29):
Next, I need you to reach for that one.
Speaker 2 (18:30):
Trust me, I know there's two or three others that
you could choose.
Look at me.
I need you to choose that one.
Let's go, and that's part ofthe help that we need.
Speaker 1 (18:40):
Okay, so let's take it from running and from
mountain climbing to let's bringit back to business.
So what are some of the keyinsights that you either shared
I don't want you to share any,any identifiable information,
but what are some of the thingsinsights that you got from these
recent coaching experiencesthat you have that you've either
(19:03):
learned from it, that youlearned from what people are
needing, or that you were ableto share and help somebody out
with?
Speaker 2 (19:13):
The most important thing the business coach can do,
in my opinion, is exactly whathappened to me 75 minutes after
sitting on that cot.
When my pacer read those wordsto me Sorry, you said let's move
this away from running.
I'm not doing that.
He said tell Mark to get up andwalk it in.
And in that moment it wasn'tthe words, it wasn't who said it
(19:34):
, it was who it came from and itwas the transfer of confidence
toward action.
Tony, there's a hundreddifferent ways that most
businesses can move forward.
There's thousands of ways.
There is no one path.
There are a limited number ofpaths that maximize the unique
gifts and talents of anindividual applied to a problem
(19:57):
to move forward, and a businesscoach can help identify those.
A business coach doesn't helpyou find the one way.
There's no such thing as theone way but what a business
coach can do which is reallypowerful is transfer a level of
confidence, or allow you toborrow a level of confidence
that you don't internalize rightnow.
That gives you the willingnessto move forward, and move
(20:21):
forward at the right speed.
So that was my goal.
Some people say it's not whatyou say, it's how you say it.
People remember how you saysomething, they don't remember
what you say.
Why am I saying words?
But it's true, having someonein your life that inspires you
to greater confidence and actionis as important as the strategy
(20:41):
or the thoughts or the ideasthey give you, if not more
important.
So that was one.
That was an idea I was holdingpresent in those initial
discovery sessions, and it's whyI told the guy I am with you,
this is not transactional for me.
You're paying me, we're meetingtwice a month, but you need me
at any moment.
Reach out, because I reallyfeel that.
Speaker 1 (21:03):
I think there's another component that maybe
you'll address, but it's theaccountability.
As entrepreneurs, we have theability to do whatever we want,
and we typically do somethinguntil it gets about 60% hard.
And then there's this new shinything that this looks like this
is easier over here.
So let me go chase that untilit gets 60% hard, and then I can
(21:27):
find something new to chase.
And part of what you get from acoach is let's develop a plan
and then I'm going to help youstick to that plan.
I've got a client that everytime we meet they have a new
idea that they want to pursue.
That changes the goal and theoutcome, and they're usually
(21:51):
like how can we stack this ontop of what we're already doing?
And part of my job is ask themenough questions to help them
discover that what they want todo is them trying to move away
from pain of going through thathard part on the mountain,
getting away from the pitch thatthey don't want to approach.
Speaker 2 (22:13):
That's it, yeah.
Speaker 1 (22:15):
And helping them move past that, and when we do that,
they have breakthroughs.
And then they're like, yes,you're right, that was a
distraction.
I was excited about it, I wasintentional, I believed that was
the right thing, but now thatwe've made it through, sticking
to what we said we were going toaccomplish, you were right and
(22:37):
that was a distraction.
And so I think that's somethingthat we don't often talk about
is, as entrepreneurs, we don'thave an accountability or
somebody to hold us accountable,and so that is definitely
something that you get fromhaving a good coach.
Speaker 2 (22:53):
I know we're coming up on time soon.
Quick reflection of what yousaid it's not that we don't have
the grit, it's not that wecan't face the pain, the 65%
painful or difficulty that weexperience and we switch to
something else.
It's that we sometimes speakingfor myself, it's sometimes we
lack the conviction and theclarity to know that that's the
(23:16):
thing that I should keeppressing into.
I'm willing to confront thediscomfort and the pain and the
difficulty of committing to apath, but sometimes the relative
ease of path B beckons to meand distracts me because maybe
it's not just easier but it'salso easier and will get me to
success faster.
And so I get distracted.
(23:38):
And the accountability, thefocus?
This is why startup companiesbenefit greatly by having a
board.
You have a board of like fouror five or seven really smart,
seasoned, mature business peoplewith their own expertise and
their own connections.
Well, guess what?
I, small property managementbusiness owner, didn't have the
(23:59):
luxury, didn't spend the time toput together a five to seven
person board, didn't feel like Iwas worthy of it, didn't feel
like I had the money tocompensate everybody, et cetera,
et cetera.
But having a business coachokay, that's going to give me
some of that same benefit oftethering me to the commitments
I made to move the needle on thestuff and not get so distracted
(24:23):
.
There's one more thing.
Everybody knows thatentrepreneurs have a problem
with distractibility, and it's ablessing and a curse.
The visionaries have visions.
They just don't oftenunderstand that 50% of them are
garbage for now because they getso excited about their ideas.
Right, yeah, maybe 10.
(24:43):
You need that integrator personor the board or the coach or
whoever else around you to saylike, okay, well, that's a great
idea, park it, write it down,don't forget it Right now.
We're still doing this,remember.
All right, let's do it.
Speaker 1 (24:55):
So I want to tell you something.
So I have a fear about thisepisode, so I want to share it
with you.
Is that all right?
Speaker 2 (25:02):
You can share your fears with me, tony, all right.
Speaker 1 (25:05):
I'm afraid that this is going to come off like a
commercial.
Speaker 2 (25:11):
I'm not taking any new clients.
Don't call me.
Speaker 1 (25:15):
Well, I have an interview process where, if
you're looking for a coach, I'mhappy to have those
conversations.
Um, the reason that thatbothers me is I believe so
passionately that we all dreamway too small and we are all
capable of much bigger thingsthan we believe we are.
And I want people to listen tothis episode and I want them to
(25:39):
take what we say at face value,whether they work with you or
work with me or work withanybody else.
The benefits of it it's, justit's I want to like preach this
to the world that you make somuch more progress if you align
yourselves with somebody thathas done it before, that has
been down the path.
And I want to tie this to mylast running story and then I'll
(26:02):
give you the last word on this.
But last year in October I wassupposed to go back to Moab once
again.
It's one of my favorite racesand I've learned the course
pretty well.
So I was supposed to go backand run the Moab 240 again and
that was in October.
In early September I tore myplantar fascia in my right foot
(26:25):
snapped.
It felt like somebody took abranding iron and just stuck it
to the bottom of my foot andstill had to get back to the
trailhead.
Um, that made me sad anddepressed that I had been
working so hard to get back tothat race.
I felt like I was getting backinto the shape to have a good
performance and so I had to kindof struggle through that.
(26:49):
But when I finally decided youknow what?
I still have all that knowledgeof the course.
I still have all the knowledgeof what it takes to get out of
the aid stations, I'm going togo volunteer.
So I went and volunteered forfive days, helped run a couple
of different aid stations andthe fact that there were people
that came into those aidstations defeated, where they
(27:10):
would actually tell the personthat was checking bib numbers
they're done, they quit At mile87, I had people say I'm done
and they would come in and I'dsee them.
I could just pick them out.
I could pick out the ones thatwere needed help and the ones
that were doing okay, and whenthey would sit down in the chair
(27:31):
I'd just start talking to them.
I'd get into their head alittle bit and I would say what
do you need?
You know, here's the nextstretch is fairly flat.
I would start talking to them.
They're like well, I alreadyquit.
(27:53):
I said, well, if I could go andtalk to the guy with the
clipboard and the radio and getyou to have him say that it was
a mistake and get you to unquit,what would it take for you to
be able to get out of this chair?
And it's the same passion Ihave in business.
I had probably six or sevenpeople that had already DNF'd,
already quit, but because theydidn't take off their tracker,
because they didn't leave theaid station, we were able to get
them back on the trail and keepgoing, and some of them only
made it to the next aid station.
But that's up to the nextpeople to help them, keep them
(28:15):
going.
Some of them we were able toget them to go all the way to
the finish.
And I feel like I have that samepassion in business, that there
are times where people come into an aid station or come into a
section of their life wherethey need help, and so I
hesitate.
I hope this doesn't come offlike a commercial for either one
(28:37):
of us.
I just hope it comes off thatwe're very passionate about
helping people achieve thethings that they're striving to
achieve, because it's hard to doit on your own.
Speaker 2 (28:51):
Yeah, it is.
Yeah, I know you have plenty ofbusiness coming your way and
I've got plenty of stuff I'mworking on.
But, man, it's so satisfying,so fulfilling on both ends, to
find the right person that canhelp you navigate this very
difficult journey ofentrepreneurship in residential
property management.
We we got some sadistic people,some masochistic people
building businesses in thisindustry.
(29:14):
But you know what?
It's a wild ride.
It's so crazy, it's reallydifficult and it's often
thankless.
But the transformation thatcomes when you run a 100-mile
race, 200-mile race and youdon't quit, the transformation
that comes when you run a100-mile race, 200-mile race and
you don't quit, thetransformation that comes when
you dare to build a business ina difficult industry and you
make it through the low pointsand you make it out the other
side, that transformation,that's what we came for.
Speaker 1 (29:37):
That's what we came for.
Speaker 2 (29:38):
That's my final thought.
Speaker 1 (29:40):
All right, Mark, Good talk, Good seeing you.
I'm not looking forward to whenyou tell me that 50K is that I
got to try to go out and runfast.
Speaker 2 (29:49):
But you name the time I'll be there coalition of
other cool people that you canrally to the cause and we can do
it for some worthy cause andrun a 50K together as an
(30:10):
industry and to help a bunch ofpeople go through that
transformation.
Wouldn't that be cool?
Wouldn't it be cool if we couldraise money for something
housing related, so that we canhelp good people do more good,
not just in property managementbut also to address homelessness
or housing affordability or youknow whatever?
Wouldn't that be cool?
Speaker 1 (30:29):
All right, that would be cool.
Let's circle back around tothat after we see if we can keep
30 people alive from the NorthRim of the Grand Canyon to the
South Rim.
If we can do that then we'lllook at this, then we'll level
up.
Speaker 2 (30:41):
All right man, all right man, good chatting, good
chatting, Bye-bye.
Speaker 1 (30:45):
Thanks for tuning in to the Property Management
Success Podcast.
We'll be back with anothervalue-packed episode to help you
level up your propertymanagement game.
If you've got somethingvaluable out of today's episode,
please share it with a friendor colleague, and don't forget
to subscribe and leave a reviewso you never miss out on future
insights and strategies andtactics.
Until next time, here's to
Welcome to the Property Management Success
Podcast, where we interviewleaders in the industry to
uncover the secrets toprofitability, efficiency and
achieving true freedom, whetherit's your time, money or
lifestyle.
I'm your host, tony Klein, andI'm here to help you build a
wildly successful propertymanagement business.
Let's get to it.
Welcome back to another episodeof the Property Management
(00:22):
Success Podcast.
Speaker 2 (00:23):
Let's go.
Mark Brower, the co-host theextraordinaire.
Speaker 1 (00:28):
Let's hit it.
Mark, we were talking last timewe were together.
We talked a little bit aboutyou and your new journey into
starting to do some coaching andyou have a few people who have
been fortunate enough to findtime on your schedule and we can
talk about what that looks like, but I'm I want to dig into
(00:51):
that and just hear a little bitmore about it sure can I be
completely random and off scriptfor a moment.
First, though, I don't thinkwe've ever been on script so so
I have a new addition to myoffice.
Check that out yeah, I see, butI can't see you can't see it,
it's a trail runner all right.
Who's that with you?
Speaker 2 (01:10):
So that's me and my pacer, and that is mile 56 of 61
at Javelina 100, 2022.
That was my redemption race.
That was the race that I cameback from the dead two years
prior after just almost, almostDNFing, did not finish, lying in
(01:33):
that medic tent for an hour and15 minutes, and then I really
sort of dedicated, like this isI am going to master this race,
I am going to do this thing, andI took two years and read a lot
of stuff, did a lot of coaching, ran a lot of practice.
Races changed my thinking,changed what I measured, changed
what I ate, changed how Itrained, changed like so many
(01:57):
little experiments, and wentback two years later, knocked an
hour and a half off of my time,finished top 15 race overall,
came in right behind Billy Yang.
Speaker 1 (02:08):
Nice, you know who that is?
Yeah, I know, billy.
Good documentaries.
Speaker 2 (02:11):
Yeah.
And so that was the moment inthe race when I knew I've only
got five miles left.
I know I've got this Nice, andit was the greatest feeling.
And what are we talking aboutnow?
Oh, let's transition.
Okay, so that was a result ofgreat coaching.
That was a result of me beingat the lowest of lows two years
(02:34):
prior, in a medic tent, flat onmy back for an hour and 15
minutes, whining to my pacer I'mdone, I'm done with this race,
I can't finish, I can't do this,I'm miserable.
I'm no good to anybody if I goout on that trail in the dark of
night and curl up in the fetalposition a mile down the trail
and I can't move.
I'm done now.
(02:55):
I'm in the medic tent.
Now Put me in a vehicle anddrive me in.
And that was so soul crushingbecause I had just told all my
ultra running buddies that I wasgoing to finish that race if it
meant I had to crawl the entire61 miles, 62 miles, and so, wow
.
So coaching, coaching is whatsaved me.
My coach texted my pacer afteran hour and 15 minutes, after he
(03:19):
was doing everything he couldto get me off that cot, and he
said tell Mark to get up andwalk it in like nine words, and
they changed my life, because Ibelieved that my coach knew
something that I didn't know.
I borrowed confidence andstrength from him in that most
critical moment and I dared tosit up.
I dared to stand up.
I felt like I was going tovomit every step.
(03:41):
I shuffled out of that tent, Ishuffled out into the dark night
, pissed off, defeated, in pain,super tired, hating everything.
And the most magical thinghappened Half a mile later I
felt like I could dare to jog.
Half a mile later, I dared tojog a little faster.
Half a mile later, I wasactually running and I rallied
and I know, you know exactlywhat I'm talking about here.
(04:02):
I rallied and I ran the lasteight miles of that race faster
than I'd run all day long, andthat changed my life forever.
Because now, forever, if I'mever in that situation of the
lowest of lows, I know that Ican stand up and I know that I
can put one foot in front of theother, even if it only moves me
six inches.
I know that that the daring todo the inconceivably small thing
(04:24):
that changes everything at amassive scale is like that's the
whole thing, and so if ithadn't been for a coach, I
wouldn't have been able to dothat that night.
Speaker 1 (04:33):
All right.
So I want to tie these twothings together.
So I have a couple of things inmy mind.
So the first thing is there'ssomething in the ultra community
they talk about motion ismedicine.
So sitting there at the aidstation complaining, sitting in
the chair, everything'smiserable.
I'm drowning in my misery and,just like your coach, I've had
calls and texts from my coachout on the trail and races and
(04:55):
they do.
They're just like get in motion.
It's hard to steer a parked car, but if we can get you in
motion, we can figure this out.
So there's the cute littlesaying motion is medicine.
But in absence of knowing whatmotion to take or what direction
to go, it's kind of a halfempty, like it'll get you going
(05:19):
but it's not going to get youthere.
It's not going to get youwherever you want to go.
So it's not just about gettingin motion but having the right
direction and having somebodythat can help you in those dark
moments, say okay, you're in aspot.
I've been in that spot, plentyof other people have been in
(05:40):
that spot and here's how theyget out of that spot.
So let's now take the rightsteps in the right direction to
get you to that finish line, sothat you don't have that regret
of DNFing.
Which Mark go ahead.
What's DNF Did not finish.
Yeah, how many DNFs have youhad in a race?
(06:02):
What You've had?
Zero DNFs.
Speaker 2 (06:05):
Zero dot zero.
Speaker 1 (06:07):
You're not challenging yourself.
I could finish all my 5Ks too,bro.
Speaker 2 (06:15):
I don't quit Tony no.
Speaker 1 (06:19):
I'll tell you the first 100-mile run that I ever
attempted.
I got to the 68 mile aidstation.
I had actually gone 71 milesbecause I had gotten lost in the
rain and it was during thewitching hour.
It was like three or four inthe morning and I was with
somebody else.
This is why it makes so much ofa difference of who you align
(06:41):
yourself with.
I was with another runner.
I had been running a good partof the race with them, not
intentionally, but we just kindof connected and he fell and he
had been talking about wantingto quit for a while.
So I'd already had that in myhead.
And he gets to a point wherewe're coming down this hill.
The trail is sloppy and muddycoming down the hill but we're
(07:02):
also traversing across themountain, so it's everything's
at an angle.
So you take two, three stepsand you have to kind of climb up
the mountain and then two orthree steps slide you down and
he fell and just he checked out.
So we get to the aid stationand he decides I'm going to go
into the medic tent, whichwasn't a tent at this one, it
was a trailer.
It was a heated trailer.
So I sit outside.
(07:22):
The rain is blowing sidewaysand I start to get cold and I
should have just gone up andleft.
I had my own goals.
He was quitting, but I made themental decision to quit.
I, I, you had to sign a formsaying you were dropping out,
you had to give him your bib anduh this is a big bear uh, the
(07:42):
bear bear 100.
I always say the name wrong thebear 100 so at the at that time
and for that next year, it wasdevastating.
Because you go in an hour later.
You're like I'm fine, I hadplenty of time to finish, I just
let my head trash get the bestof me.
And so for that next year,everything I did, I trained to
(08:02):
go back and have that redemptionwhere I was able to finish.
Speaker 2 (08:07):
I remember that's when I met you.
I met you after you had DNF'dand you were going back.
Yeah, yep, and you called meout on the starting line of the
5K and say let me choose therace distance and I'll beat
anyone here.
Speaker 1 (08:19):
Those were fight words.
Well, you were talking abouthow fast you were.
Those were fight words.
You were talking a little bitabout how fast you were.
Speaker 2 (08:25):
I came in really humble.
I didn't say anything toanybody, I was just going to
blow everybody away.
Okay, so let's get back to thepoint.
The point is oh, back on scriptthat we don't actually have.
Let's do it let's get back onthe script you handed me before
we started recording the uh.
So there's, there's this powerin coaching, there's this power
(08:45):
in not hanging around quitters,apparently from your story.
And motion is medicine, whatelse, what other?
You said you had a couple ofpoints that you wanted to
reflect when I was sharing mystory.
Motion is medicine.
Was there another one?
Speaker 1 (08:57):
Yeah, the motion is medicine, so it's.
So.
It's taking action, but alsogetting direction from the right
people or being around theright people.
And I won't say you shouldn'tsurround yourself with quitters,
because we're all struggling,we're all fighting battles in
all different directions andsome of us have more willpower
or staying power in differentareas than others, and that's
(09:19):
okay.
We all have our own strengthsand weaknesses than others, and
that's okay.
We all have our own strengthsand weaknesses.
But the goal is, you know when,the year I DNF'd at Bear taught
me a lot and I went back toBear that next year and I ran
that and then 11 days later Iran my first 200-mile race.
So I ran the Bear 100.
Speaker 2 (09:40):
Is that smart?
Yeah, that's really smart.
Speaker 1 (09:43):
And then I ran the Moab 240.
I do have a screenshot actuallyof you saying if I finish the
Bear 100 and finish the Moab 240, you will kiss my feet.
Speaker 2 (09:57):
Well, I said, first my head will explode and then
I'll kiss your feet.
And I didn't recover from myhead exploding and I never
kissed your feet.
And I didn't recover from myhead exploding and I never
kissed your feet.
But that's beside the point,because we need to do double or
nothing.
Like I'm waiting for me to beable to call you out and say hey
, I'm picking the distance.
We're running a 50k and if Ibeat you, there's no kissing
feet.
Speaker 1 (10:15):
All right, we'll do that, just so you can get off
the hook, because I know you'llbeat me in a 50k.
Speaker 2 (10:19):
So I have a thought on this thread.
When you're in pain, I onceheard a really smart person say
if you treat people like they'regoing through something really
significant, if you treateverybody like that, you'll be
right more than 50% of the time.
Like there's a lot of pain inlife, and one of the lessons I'm
most grateful about that, youknow, ultra Running gave me.
One of the gifts that UltraRunning gave me is to come to a
(10:52):
new relationship with pain andto think about and take action
in the face of pain in adifferent way than I had before.
Super grateful, super powerfullesson.
And one way that I coulddescribe that change is that
when you're in pain, you run tomake your former self and your
future self proud and happy,because when you're in a lot of
(11:13):
pain, you don't love yourselfenough to do it for yourself.
In that moment You're runningfor your future self and your
past self, and as much as we say, hey, be present, be present
right now.
That's true.
But I also think that whenyou're in pain in life, in
business, on the trail, whateverit is you have to find a higher
calling and a higher purposeand you have to do something
(11:34):
outside of yourself, because ifyou just respond to how you feel
, you are not going to do thethings you need to do.
You're not going to do thethings you need to do to move
through that pain.
You're not going to do thethings you need to do to
alleviate that pain.
There's something importantabout detaching from the pain of
(11:57):
the moment and making decisionsbased on a broader view of time
that will make your future selfhappy, like we just talked
about.
If I had DNF'd that night, itwould have been very, very
difficult.
I would have learned from it,but it would have been very.
My future self would haveexperienced a lot more pain over
a longer period of time than mypresent self was experiencing
(12:18):
in that medic tent in thatmoment, and so borrowing
strength both from the pastdreams that I've had and the
future feelings of pride that Icould have by being strong and
doing the right thing.
Now there's something there.
Speaker 1 (12:32):
I wanna tie it back to the DNF that I had, cause I
wanna build on what you said,the DNF that I had my very first
100 mile race.
I had told everybody and that'sjust one of the ways that I
stay motivated is if I say I'mgoing to do something and I tell
people now crap, now I have todo it because I'm not going to
(12:53):
look like an idiot where I'mgoing out and trying something
and failing and looking like anidiot.
But I'm not going to look likean idiot because I just don't
try or I say I'm going to dosomething and I don't.
So the fact that I went outthere and did my in my mind at
the moment was my best.
The next day I realized I gaveup on myself.
(13:15):
I think ultimately made me abetter athlete and I think it
makes me a better businessperson.
And so when we're working withcoaching people in business,
it's almost.
We get better results withpeople who have had that failure
, who have experienced some loss, who have tried big and failed
big, than the people who arejust afraid to try anything, the
(13:39):
ones that stand on the side ofthe pool and talk about well,
what if the water's cold, orwhat if it's too deep?
Or what if it's?
It's like those people are hardto work with, but the ones that
are.
Look man, I jumped in the deepend and it was more than what I
thought it was going to be and Ihad to be rescued.
But now I'm ready to like let'sfigure this out, let's do this
(14:02):
right.
They've had big dreams, they'vehad some level of failure, and
those are the ones I think thatare positioned to say I've had
these struggles.
I am looking for somebody toget me from here to there,
because the pain of staying here, the pain of me realizing I had
that DNF and that I chose toquit when, just like you, there
(14:26):
was plenty of time on the clockto walk it in, but I chose to
quit that pain is way morepainful than the nerve damage I
still have in my leg fromrunning Moab 11 days after
running Bear Wow.
So all right.
So let's talk about the.
I'm really interested.
(14:47):
We?
We talked about you gettinginto the coaching space yes, so,
and you have.
Speaker 2 (14:54):
I'm sorry I cut you off.
Speaker 1 (14:55):
I have an idea let's run with your idea okay.
Speaker 2 (14:59):
So I got into coaching space.
I had two first coachingsessions with uh guys that
reached out to me even withoutme really advertising that I'm
doing business coaching and theyasked if I would be open to it
and I said yes.
And one of the guys is he'sgoing through a lot of pain
right now.
It's significant and I knowmost people listening to this if
they've done propertymanagement and they're a sole
(15:20):
proprietor or they bootstrappedthe building of their own
property management company,they know this place, it's a
dark place.
Bootstrap the building of theirown property management company
.
They know this place.
It's a dark place.
It's a heavy place.
It's a painful place.
It's a place where you aredoing way too much.
(15:40):
You don't have the help youneed.
You don't have the systems youneed.
You don't have the support.
Things are not predictable.
They're too chaotic.
You might've said yes to thewrong clients.
You might have just lost, youknow, a third or half of your
staff.
You've gotten sucked into thefront lines so you're not
working on your business.
So the actual underlyingproblem of fixing the business
isn't getting any movement.
The needle's not moving andyou're sucked into this vortex
(16:02):
of working 70 hours a week ormore, and it's not getting
better fast enough.
And the analogy that came to meas I was listening to him talk
to me about this dark place thathe's at, that he's in, I
thought of a mountain climber.
So not a running analogy for amoment, but the mountain, a
mountain climber.
If you guys watch Free Solo,that guy that scaled El Capitan
(16:24):
with no ropes, alex Honnold,there are different climbing
sections on the face of amountain are called pitches, and
there are some pitches that areso difficult and require so
much strength and there are noresting points that if you don't
move through them quicklyenough, you will fall off the
mountain.
And so I think of this analogyand the importance of coaching.
(16:45):
Sometimes people are stuck onthe side of a mountain, they're
stuck in the middle of a pitchthat doesn't have a resting
place and if they don't move, ifthey don't get help, if someone
doesn't help them move throughthat pitch, they're going to
fall off.
I've been there before.
It's a scary place because younotice that your strength is
waning and you notice thatyou're not in a safe spot, and I
(17:08):
think one of the most powerfulthings a business coach can do
is help someone that's in thatposition.
Speaker 1 (17:12):
Move beyond it quickly before they fall you
know what's hard about that isthere's a saying in the ultra
running community that it neveralways gets worse, and the first
time I heard that I was, I waskind of in a pain cave out on
the trail and I had a pacer tellme that and it.
There were two good thingsabout that.
(17:33):
Number one it was so hard forme to figure out what the heck
he just said, like I didn't getit.
It never always gets worse.
I didn't get it, but so it tookmy mind off of the pain so I
could kind of think through that.
But the second thing, once Idid get it, what you're talking
about here is if you get throughthat fast enough, it gets
(17:55):
better.
And so the saying it neveralways gets worse means that if
you have the right guidance andyou're in a rough spot, it can
get better.
Speaker 2 (18:06):
And that goes back to your saying movement is
medicine.
We have to move, but sometimeswe're so paralyzed we don't know
what move to make, and so acoach can say put your hand
there, put your foot there,press up.
I'm going to pull a little biton the rope.
You need to move.
You need to look at me, youneed to focus, yeah, but there's
(18:28):
15 different handholds I couldreach for.
Speaker 1 (18:29):
Next, I need you to reach for that one.
Speaker 2 (18:30):
Trust me, I know there's two or three others that
you could choose.
Look at me.
I need you to choose that one.
Let's go, and that's part ofthe help that we need.
Speaker 1 (18:40):
Okay, so let's take it from running and from
mountain climbing to let's bringit back to business.
So what are some of the keyinsights that you either shared
I don't want you to share any,any identifiable information,
but what are some of the thingsinsights that you got from these
recent coaching experiencesthat you have that you've either
(19:03):
learned from it, that youlearned from what people are
needing, or that you were ableto share and help somebody out
with?
Speaker 2 (19:13):
The most important thing the business coach can do,
in my opinion, is exactly whathappened to me 75 minutes after
sitting on that cot.
When my pacer read those wordsto me Sorry, you said let's move
this away from running.
I'm not doing that.
He said tell Mark to get up andwalk it in.
And in that moment it wasn'tthe words, it wasn't who said it
(19:34):
, it was who it came from and itwas the transfer of confidence
toward action.
Tony, there's a hundreddifferent ways that most
businesses can move forward.
There's thousands of ways.
There is no one path.
There are a limited number ofpaths that maximize the unique
gifts and talents of anindividual applied to a problem
(19:57):
to move forward, and a businesscoach can help identify those.
A business coach doesn't helpyou find the one way.
There's no such thing as theone way but what a business
coach can do which is reallypowerful is transfer a level of
confidence, or allow you toborrow a level of confidence
that you don't internalize rightnow.
That gives you the willingnessto move forward, and move
(20:21):
forward at the right speed.
So that was my goal.
Some people say it's not whatyou say, it's how you say it.
People remember how you saysomething, they don't remember
what you say.
Why am I saying words?
But it's true, having someonein your life that inspires you
to greater confidence and actionis as important as the strategy
(20:41):
or the thoughts or the ideasthey give you, if not more
important.
So that was one.
That was an idea I was holdingpresent in those initial
discovery sessions, and it's whyI told the guy I am with you,
this is not transactional for me.
You're paying me, we're meetingtwice a month, but you need me
at any moment.
Reach out, because I reallyfeel that.
Speaker 1 (21:03):
I think there's another component that maybe
you'll address, but it's theaccountability.
As entrepreneurs, we have theability to do whatever we want,
and we typically do somethinguntil it gets about 60% hard.
And then there's this new shinything that this looks like this
is easier over here.
So let me go chase that untilit gets 60% hard, and then I can
(21:27):
find something new to chase.
And part of what you get from acoach is let's develop a plan
and then I'm going to help youstick to that plan.
I've got a client that everytime we meet they have a new
idea that they want to pursue.
That changes the goal and theoutcome, and they're usually
(21:51):
like how can we stack this ontop of what we're already doing?
And part of my job is ask themenough questions to help them
discover that what they want todo is them trying to move away
from pain of going through thathard part on the mountain,
getting away from the pitch thatthey don't want to approach.
Speaker 2 (22:13):
That's it, yeah.
Speaker 1 (22:15):
And helping them move past that, and when we do that,
they have breakthroughs.
And then they're like, yes,you're right, that was a
distraction.
I was excited about it, I wasintentional, I believed that was
the right thing, but now thatwe've made it through, sticking
to what we said we were going toaccomplish, you were right and
(22:37):
that was a distraction.
And so I think that's somethingthat we don't often talk about
is, as entrepreneurs, we don'thave an accountability or
somebody to hold us accountable,and so that is definitely
something that you get fromhaving a good coach.
Speaker 2 (22:53):
I know we're coming up on time soon.
Quick reflection of what yousaid it's not that we don't have
the grit, it's not that wecan't face the pain, the 65%
painful or difficulty that weexperience and we switch to
something else.
It's that we sometimes speakingfor myself, it's sometimes we
lack the conviction and theclarity to know that that's the
(23:16):
thing that I should keeppressing into.
I'm willing to confront thediscomfort and the pain and the
difficulty of committing to apath, but sometimes the relative
ease of path B beckons to meand distracts me because maybe
it's not just easier but it'salso easier and will get me to
success faster.
And so I get distracted.
(23:38):
And the accountability, thefocus?
This is why startup companiesbenefit greatly by having a
board.
You have a board of like fouror five or seven really smart,
seasoned, mature business peoplewith their own expertise and
their own connections.
Well, guess what?
I, small property managementbusiness owner, didn't have the
(23:59):
luxury, didn't spend the time toput together a five to seven
person board, didn't feel like Iwas worthy of it, didn't feel
like I had the money tocompensate everybody, et cetera,
et cetera.
But having a business coachokay, that's going to give me
some of that same benefit oftethering me to the commitments
I made to move the needle on thestuff and not get so distracted
(24:23):
.
There's one more thing.
Everybody knows thatentrepreneurs have a problem
with distractibility, and it's ablessing and a curse.
The visionaries have visions.
They just don't oftenunderstand that 50% of them are
garbage for now because they getso excited about their ideas.
Right, yeah, maybe 10.
(24:43):
You need that integrator personor the board or the coach or
whoever else around you to saylike, okay, well, that's a great
idea, park it, write it down,don't forget it Right now.
We're still doing this,remember.
All right, let's do it.
Speaker 1 (24:55):
So I want to tell you something.
So I have a fear about thisepisode, so I want to share it
with you.
Is that all right?
Speaker 2 (25:02):
You can share your fears with me, tony, all right.
Speaker 1 (25:05):
I'm afraid that this is going to come off like a
commercial.
Speaker 2 (25:11):
I'm not taking any new clients.
Don't call me.
Speaker 1 (25:15):
Well, I have an interview process where, if
you're looking for a coach, I'mhappy to have those
conversations.
Um, the reason that thatbothers me is I believe so
passionately that we all dreamway too small and we are all
capable of much bigger thingsthan we believe we are.
And I want people to listen tothis episode and I want them to
(25:39):
take what we say at face value,whether they work with you or
work with me or work withanybody else.
The benefits of it it's, justit's I want to like preach this
to the world that you make somuch more progress if you align
yourselves with somebody thathas done it before, that has
been down the path.
And I want to tie this to mylast running story and then I'll
(26:02):
give you the last word on this.
But last year in October I wassupposed to go back to Moab once
again.
It's one of my favorite racesand I've learned the course
pretty well.
So I was supposed to go backand run the Moab 240 again and
that was in October.
In early September I tore myplantar fascia in my right foot
(26:25):
snapped.
It felt like somebody took abranding iron and just stuck it
to the bottom of my foot andstill had to get back to the
trailhead.
Um, that made me sad anddepressed that I had been
working so hard to get back tothat race.
I felt like I was getting backinto the shape to have a good
performance and so I had to kindof struggle through that.
(26:49):
But when I finally decided youknow what?
I still have all that knowledgeof the course.
I still have all the knowledgeof what it takes to get out of
the aid stations, I'm going togo volunteer.
So I went and volunteered forfive days, helped run a couple
of different aid stations andthe fact that there were people
that came into those aidstations defeated, where they
(27:10):
would actually tell the personthat was checking bib numbers
they're done, they quit At mile87, I had people say I'm done
and they would come in and I'dsee them.
I could just pick them out.
I could pick out the ones thatwere needed help and the ones
that were doing okay, and whenthey would sit down in the chair
(27:31):
I'd just start talking to them.
I'd get into their head alittle bit and I would say what
do you need?
You know, here's the nextstretch is fairly flat.
I would start talking to them.
They're like well, I alreadyquit.
(27:53):
I said, well, if I could go andtalk to the guy with the
clipboard and the radio and getyou to have him say that it was
a mistake and get you to unquit,what would it take for you to
be able to get out of this chair?
And it's the same passion Ihave in business.
I had probably six or sevenpeople that had already DNF'd,
already quit, but because theydidn't take off their tracker,
because they didn't leave theaid station, we were able to get
them back on the trail and keepgoing, and some of them only
made it to the next aid station.
But that's up to the nextpeople to help them, keep them
(28:15):
going.
Some of them we were able toget them to go all the way to
the finish.
And I feel like I have that samepassion in business, that there
are times where people come into an aid station or come into a
section of their life wherethey need help, and so I
hesitate.
I hope this doesn't come offlike a commercial for either one
(28:37):
of us.
I just hope it comes off thatwe're very passionate about
helping people achieve thethings that they're striving to
achieve, because it's hard to doit on your own.
Speaker 2 (28:51):
Yeah, it is.
Yeah, I know you have plenty ofbusiness coming your way and
I've got plenty of stuff I'mworking on.
But, man, it's so satisfying,so fulfilling on both ends, to
find the right person that canhelp you navigate this very
difficult journey ofentrepreneurship in residential
property management.
We we got some sadistic people,some masochistic people
building businesses in thisindustry.
(29:14):
But you know what?
It's a wild ride.
It's so crazy, it's reallydifficult and it's often
thankless.
But the transformation thatcomes when you run a 100-mile
race, 200-mile race and youdon't quit, the transformation
that comes when you run a100-mile race, 200-mile race and
you don't quit, thetransformation that comes when
you dare to build a business ina difficult industry and you
make it through the low pointsand you make it out the other
side, that transformation,that's what we came for.
Speaker 1 (29:37):
That's what we came for.
Speaker 2 (29:38):
That's my final thought.
Speaker 1 (29:40):
All right, Mark, Good talk, Good seeing you.
I'm not looking forward to whenyou tell me that 50K is that I
got to try to go out and runfast.
Speaker 2 (29:49):
But you name the time I'll be there coalition of
other cool people that you canrally to the cause and we can do
it for some worthy cause andrun a 50K together as an
(30:10):
industry and to help a bunch ofpeople go through that
transformation.
Wouldn't that be cool?
Wouldn't it be cool if we couldraise money for something
housing related, so that we canhelp good people do more good,
not just in property managementbut also to address homelessness
or housing affordability or youknow whatever?
Wouldn't that be cool?
Speaker 1 (30:29):
All right, that would be cool.
Let's circle back around tothat after we see if we can keep
30 people alive from the NorthRim of the Grand Canyon to the
South Rim.
If we can do that then we'lllook at this, then we'll level
up.
Speaker 2 (30:41):
All right man, all right man, good chatting, good
chatting, Bye-bye.
Speaker 1 (30:45):
Thanks for tuning in to the Property Management
Success Podcast.
We'll be back with anothervalue-packed episode to help you
level up your propertymanagement game.
If you've got somethingvaluable out of today's episode,
please share it with a friendor colleague, and don't forget
to subscribe and leave a reviewso you never miss out on future
insights and strategies andtactics.
Until next time, here's to
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