Build a Care Network So Tight, No Patient Falls Through the Cracks

What if building your HealthTech solution was only half the battle, because the real game is connecting humans and data across an entire ecosystem?

That’s the challenge Eugene Pozdnikov, CEO of CYBX, is tackling head-on. 

In this episode, we unpack how to move beyond single-point care and build ecosystems that serve patients, families, physicians, and long-term care teams—without losing fidelity or security in the data stream.

From Slack-style collaboration for clinicians to CRM-driven engagement for caregivers, we dive into how CYBX is creating a shared operating layer that respects privacy, scales communication, and keeps families in the loop.

Because better care coordination isn’t about adding more tools. 

It’s about designing the digital scaffolding that holds the system—and the people—together.

🎙️ In this episode, you’ll learn:

🔑 Why CRM tools may outpace EHRs in patient coordination

 

🔑 How to create shared visibility across caregivers, families, and care teams

 

🔑 What happens when aging populations fall through disconnected systems

 

🔑 Why healthcare needs “Slack-style” team environments built for clinical realities

 

🔑 The hidden power of engagement scores and automation in patient follow-ups

 

🔑 How CYBX is bridging gaps in real-time between facilities, EHRs, and family stakeholders

Episode Timeline: 

00:03:11 – Eugene’s Background and Path into Healthcare Technology

00:06:38 – Real-World Use Cases in Data Integration and Care Coordination

00:09:22 – Transitional Care Challenges and EHR Fragmentation

00:15:24 – Digital Portals, Ecosystems, and the Role of CRMs in Healthcare

00:17:53 – The Future: Converging CRM, RPM, and Secure Messaging

00:19:57 – Why Foundational Data Management Comes First

00:22:09 – Beta Testing CYBX’s HIPAA-Secure Slack-Style Tool

00:24:54 – Scaling Use Cases: Scheduling, Data Lakes, and AI Potential

00:29:50 – Lab Integration Problems Between Epic and PointClickCare

00:31:21 – Eugene’s Three Magic Wand Wishes for Healthcare

00:39:46 – Final Takeaways: Six Lessons from the Conversation

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