Diffusing workplace conflict: strategies for dealing with difficult people

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Conflict in the workplace is inevitable, but it doesn’t have to be destructive. In this episode of PsychLeadership, we break down proven techniques from Bullies, Tyrants, and Impossible People to help you navigate conflict with confidence. Learn how to manage difficult personalities, defuse tense situations, and use psychological strategies to turn workplace tension into productive conversations. Whether you’re dealing with a micromanaging boss, a passive-aggressive coworker, or an outright bully, this episode will equip you with the tools to stay composed and in control.

Books Referenced: https://www.amazon.com/Bullies-Tyrants-Impossible-People-Without/dp/140005012X/ref=sr_1_1?crid=16KO2UOVAMXU2&dib=eyJ2IjoiMSJ9.QEbLHk54b38_ofQgM6Y9ZY0CEfKcS-f8SiOMV3R2PDLuXTqTde-jZFP8FWiDSwtqyFT828jjBp--omi0-tucdw.U0m1hW6pf2l-r-S0VUul-B9x7Cn81tm0sAbvhKFi-6Q&dib_tag=se&keywords=Bullies+tyrants+and+impossible+people&qid=1741200567&sprefix=bullies+tyrants+and+impossible+people%2Caps%2C143&sr=8-1

References: 

• Eddy, B. (2018). BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, and Social Media Meltdowns. Unhooked Books.

• Goleman, D. (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Books.

• Lieberman, M. D. (2013). Social: Why Our Brains Are Wired to Connect. Crown.

• Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2011). Crucial Conversations: Tools for Talking When Stakes Are High. McGraw-Hill Education.

• Scharf, M., & Schweitzer, R. (2007). Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them. Crown Business.

• Ury, W. (2015). Getting to Yes with Yourself: How to Get What You Truly Want. Harper Business.

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