Quick Bites for your Dental Office

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Schedule your complimentary practice analysis: https://www.bonddentalconsulting.com/meet

Email me today: ashley@bonddentalconsulting.com

Collecting Payment at Time of Service

• Make sure to collect family balance including previous balances and balances from other family members. Don’t just collect today’s portion due.

• Make sure to $0-out estimated insuranc...

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Collections Challenge: 

1. Run numbers for July to see your baseline. Collections/Net production= collections % -we are shooting for at least 98% collection. If we don’t collect it, we don’t produce it
2. Insurance breakdowns
   1. Resource bundle
   2. Collect upfront velscope fees, laser fees, adult FL, D4910 third or fourth, max met, fee schedule vs UCR,...

Resources from today's episode:
Front Office Coaching: http://www.firstimpressiondentalcoaching.com
Smile Advantage-Dental Care Plan: https://mysmileadvantage.com
Going out of network letter/scripts:  email me Ashley.bond@bonddentalbilling.com

How to tell patients you are going out of network?

First, be very up front with your patients. I recommend sending a letter before the move because chances are the in...

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Out of network practice:

Cons: it is harder to get a patient an accurate estimate. While it is still 100% possible to get accurate estimates- it takes a little more skill, knowledge and digging on the office’s part. Listen to episode on 16 on difference between fee schedule/table of allowance and UCR- important to know as a fee for service practice

Pros: Freedom to pick your own fees f...

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Pros and Cons In vs Out of Network:

Being in a network is not this “bad thing”. Many dentists are in-network. I have a personal recommendation I would give my offices: Continue to practice as you are until it jeopardizes either your Quality of care or your quality of life. The second an insurance contract jeopardizes the dentistry you perform- drop them. The second their reimbursements rates ar...

Create a link for your patients to write you a Google review:

If you have a Google My Business Page:

1. Go to your google my business page
2. On the home page, click on the “Share Review Form” under Get More Reviews
3. Tes the link then copy the link
4. Google “Free QR code” 
5. Paste your link to create and download a QR code
6. Add this to a flyer, business cards, etc to have and pass out in your office
7. Patients can easily scan and be sent d...

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Insurance Claim Status Notes: (softdent-  use excel)

-Insert Date Stamp_

Claim Status: What is the status of the claim (i.e. not on file, denied, processed and paid, needs add. information…)

Action Taken: What did you do today to reverse the claim status if needed

Rep Name: Who did you speak to today

Ref #: Especially if this is not the first time you have called, you will want a reference number t...

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3 Tips for a Better Morning Huddle

1. 10 minutes before first scheduled patients
2. Each team member presents
3. Fill and and use a morning huddle sheet
   1. Treatment coordinator- who did not schedule next visit yesterday and why- what is the follow up
   2. Financial coordinator- who has a balance that you need to see today- maybe even before appt
   3. Appointment coordinator- openings in the sched...

What information do we need to gather on the ER phone call to set up the doctor and clinical team for success?

What to ask:

Symptoms: “Tell me more about __________?” __________________________________________

Where? __________________________________________ Pain 1-10? _______

• Off/ On   Constant   Swelling 

Sensitivity to:  Hot  Cold 

• Broken Tooth –How big is the break?  Lost filling  Crown
• Accident ____...

Amy asks: "As my small practice has suddenly gotten busier post-Covid, the number of emergencies (or patients who believe they have an emergency) has increased tremendously.  I especially wanted to hear your suggestions on how to handle patients that call at the end of the week in pain but there is no time available for them until Monday (we are closed Fri-Sun)."

I love talking about ER patients so I’m going to b...