Resources from today's episode:
Front Office Coaching: http://www.firstimpressiondentalcoaching.com
Smile Advantage-Dental Care Plan: https://mysmileadvantage.com
Going out of network letter/scripts: email me Ashley.bond@bonddentalbilling.com
How to tell patients you are going out of network?
First, be very up front with your patients. I recommend sending a letter before the move because chances are the insurance company WILL send them notification prompting them to leave your practice. Get in front of it by sending them a letter discussing that they CAN stay and a lot of times the difference between in and out of network rates are small. Be willing to do a breakdown of benefits for each patient before they come in and try to give them the best estimate you can. You can really prompt your in house membership plan which may save the patient money and keep them committed to your practice. Especially patients who do not have a lot of treatment, this could be a perfect solution. It's super easy now to implement an in house membership plan. I recommend a company called Smile Advantage. Instead of charging your office for each patient's visit, they help your office set up a DIY membership plan. They help with the tracking and marketing for a low monthly fee.
It should be a methodical dropping. Not a quick thing.
- Get in contact with and invest in training for your staff- front office coaching - Kortney LeDuc with first impression dental coaching
- Answer questions like why are you going out of network?
- How will it change my costs?
- Increase Customer Service
- What to say when new patient call
- I have some scripts and a letter for your team- send me an email at ashley@bonddentaconsulting.com and I would be happy to share them with you
- Get in contact with a company to help you with your in-house membership plan like Smile Advantage or start one yourself. Create that option for patients
- Call the insurance company and ask the steps to go from in network to out of network
- Send a letter to your patients BEFORE you submit the paperwork needed by the insurance company. I have a free example; just email me.
- Submit the necessary paperwork to go out of network- this can take months to process
- Have a team members designated to make sure the transition with the insurance company stays on track- they will attempt to delay it
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
My Favorite Murder with Karen Kilgariff and Georgia Hardstark
My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.