Real Estate Insiders Unfiltered

Real Estate Insiders Unfiltered

You talk about it privately - We talk about it publicly. This is the Real Estate Insiders Unfiltered Podcast. Running a real estate business is challenging, but understanding the industry, the players, and who's affecting change can help you position your business for future success. Join us as we talk to industry leaders and influencers about the latest trends, strategies, and tactics for building a profitable and sustainable real estate business. This podcast is hosted by James Dwiggins and Keith Robinson, where real estate professionals grow their businesses with industry insights and experts. Subscribe today!

Episodes

June 13, 2024 45 mins

“Customer service starts when the customer experience fails.” Discover game-changing insights on customer experience in real estate with our special guest, international marketing expert Jay Baer. As the industry becomes more competitive, providing exceptional customer service is crucial for success. In this episode, James, Keith and Jay dissect the key elements of a positive customer journey. From the importance of sp...

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How do you work with the news outlets and be proactive with local media? Believe it or not, journalists are not out there digging up dirt and trying to ‘gotcha” tactics. That’s why we have Mitch Robinson, President of Real Estate News, joining James and Keith to give the media’s perspective and how you can control the narrative. He also discusses the inception of Real Estate News and its unique approach to delivering c...

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Are you tired of the lack of communication and cohesive media strategy in the real estate industry? Brian Boero, CEO of 1000watt, is a real estate marketing expert and joins James and Keith to discuss the importance of effective communication and media strategies in today's changing landscape. Brian explains how if he were the industry’s media Czar for NAR, brokers, and agents what they should do moving forward with th...

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Get ready for an in-depth look at the latest financial performance of publicly traded real estate companies! You won't want to miss this episode featuring special guest John Campbell, Managing Director at Stephens Inc. Hear insights on the economy, potential headwinds, and how top-performing companies like RE/MAX and Realogy are faring. 

 

Plus, James and Keith dive into key topics with John, such as agent...

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What lawsuits could be filed next to regulate the real estate industry and how could that impact you? Joining us today is Tim Dain, the President and CEO of NorthstarMLS, who was also one of the few people from the real estate industry to attend the Minnesota School of Law “open forum” regarding the NAR settlement recently, where he was mostly surrounded by class action lawyers, attorney generals and others who want to...

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There is a staggering difference in price when you sell a property off market versus on the MLS. Lisa Sturtevant, Chief Economist for Bright MLS, joins James and Keith to show some truths and dispel some myths about agents and listings. This is an eye-opening conversation, as Lisa breaks down two incredible studies Bright MLS spearheaded. One which uncovers the truth behind property values in both on and off-market lis...

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Residential real estate isn’t the only industry getting beat up in the headlines. Commercial real estate is getting its fair share of press. This is why James and Keith brought in commercial real estate expert David Bitner, the Executive Managing Director and Global Head of Research for Newmark. David has decades of experience in the CRE realm and shares his insights on the potential $650 billion problem looming in the...

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April 25, 2024 55 mins

Leveraging AI to enhance agent-client interactions is the future of residential real estate, which is why Chief AI Officer and renowned speaker, Marki Lemons Ryhal, joins James and Keith on this episode. Marki lends her expertise and shares simple strategies for using AI. They also talk about why everyone should be putting out video content and how to do it right. Plus, what needs to be improved at NAR, what the future...

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James and Keith sit down with Redfin's CEO, Glenn Kelman. As a top leader and innovator, Glenn shares his journey with Redfin from its early tech-driven approach to a more nuanced understanding of real estate as a service industry, emphasizing the human aspect of the single biggest transaction people will experience. This conversation also touches on the issue of dual agency and the impacts of the NAR settlement. Witho...

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With the proposed NAR settlement on the table and the ever transforming industry, genuine leadership is the key during these times. Join James and Keith with industry veteran Nick Bailey, former CEO of RE/MAX International and Century 21, as he shares insights on being a genuine leader. 

 

Hear about Nick’s views on the future of residential real estate, including AI's role in the next 36 months and the im...

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Joining James and Keith on this episode is Kevin Sears, the President of the NAR. Kevin pulls back the curtain on why NAR is looking to settle instead of appealing the verdict. He speaks about the need of revamping communications at NAR, and having a supportive culture at the organization. Also, how NAR is aiming to help homebuyers navigate buyers’ agent compensation and financing  amidst the changes post lawsuit.

Kev...

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In this episode James and Keith sit down with Ed Zorn - VP & General Counsel for CRMLS and discuss how agents will get compensated in this post-lawsuit era. They discuss commission sharing alterations, potentially dangerous approaches agents are already trying to do, and what you can and can't do on and off the MLS. More importantly, they discuss contract structuring, how to communicate these changes to your clients a...

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Do you think the NAR lawsuits were a sham? On this episode, James and Keith sit down with industry veteran John Featherston, CEO of RISMedia, who shares his candid views on the current challenges facing the National Association of Realtors, including the $200 million settlement controversy.  From calling out the New York Times to the critical importance of embracing AI and technological advancements, this episode is fi...

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Just how much money do sellers lose when their property is sold off market vs being listed on the MLS? On this episode of Real Estate Insiders Unfiltered, Keith and James sit down with the esteemed Brian Donnellan. Brian shares his remarkable journey from CFO to CEO at Bright MLS and gives his perspective on the current state of residential real estate, industry challenges, and the innovative strides being made to enha...

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March 19, 2024 56 mins

On Friday, the National Association of Realtors made a significant decision. They agreed to pay $418 million over four years and implemented a set of comprehensive changes to their regulations regarding the manner in which broker and agent commissions are presented and provided. This move marks a pivotal moment in the real estate industry, signaling a shift towards greater transparency and fairness for both buyers and ...

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Join James and Keith on this episode of Real Estate Insiders Unfiltered with special guest Denee Evans, CEO of CMLS (Counsel of Multiple Listing Services). Tune in as they explore pivotal roles, challenges, and the future of the MLS. Denee candidly discusses the DOJ's recent statements on MLS policies, envisioning the industry's trajectory and sharing invaluable insights. She also discusses her direct conversations she...

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Are you prepared for the technological revolution? On this episode of the Real Estate Insiders Unfiltered, James and Keith are joined by Zillow’s Chief Industry Development Officer Errol Samuelson. The conversation kicks off with an eye-opening statistic revealing Zillow's brand recognition and swiftly moves into how the landscape of real estate portals, AI technology, and Zillow's strategic initiatives are shaping the...

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On this episode of Real Estate Insiders Unfiltered, James and Keith chat with Howard Tager, a luminary in AI for real estate. As CEO of Ylopo, Howard explores AI's transformative impact on businesses, focusing on AI voice advancements that can reshape real estate customer service. They discuss generative AI's role in enhancing customer service via intelligent call monitoring. Howard also showcases AI phone call demos w...

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On this episode of Real Estate Insiders Unfiltered, James and Keith are joined by special guest Diego Sanchez from HWMedia. With a pulse on every nuance of the housing industry, Diego shares how they aim to dominate media coverage across the real estate ecosystem. Hear straight from these industry insiders about the whispers of innovation and disruption waiting just around the corner. From remote digital notarizations ...

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On this episode of Real Estate Insiders Unfiltered, James and Keith have a special guest on the show, Ashley Stinton, managing partner of NARs REACH program. She'll be sharing her expertise on investing in technology companies and discussing potential changes in real estate services. They also talk about Proptech funding and its impact on the real estate industry. Get ready for an exciting and insightful discussion abo...

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