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September 4, 2025 β€’ 47 mins

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Are you losing 50% of your subscription customers within 90 days? Or struggling with low repeat purchase rates in retail? In this episode of "Recipe to Revenue," Ken Rapp, CEO of BluStream, highlights how post-purchase customer experience automation is transforming how brands retain customers across all business models.
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In this episode of "Recipe to Revenue," Ken shares insights from building BluStream's automated customer journey platform and helping brands create meaningful post-purchase relationships.Β 

Listen to learn more about:
πŸ“¦ Why 50% of customers abandon brands after their first purchase (and the solution)
πŸš€ How automated product experience journeys achieve 95% customer engagement rates
πŸ’° The financial impact of losing existing customers
⚑ Why post-purchase automation is 10x more cost-effective than customer acquisition
πŸ”„ The key three stages of product ownership: unboxing, usage, and care

Whether you're an e-commerce brand struggling with customer retention or a subscription business looking to reduce churn, this episode offers the automation strategies that turn one-time buyers into loyal, high-value customers.

Explore more about Blustream:
🌐 Website: https://blustream.io/
πŸ”— LinkedIn: https://www.linkedin.com/company/blustream/Β 

πŸš€ Learn More About Our Sponsors:
Intercontinental Beverage Capital: https://inbevcapital.com/
Sinuate Media: https://sinuatemedia.com/

#recipetorevenue #customerretention #ecommerce #postpurchase #customerexperience #subscriptionbusiness #churnreduction #customerlifetimevalue #automation #blustream #productexperience

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