Why Client Success Is the Secret Weapon in High Ticket Sales - With Ben McLellan

Your high ticket sales might be booming - but client retention is the true profit multiplier.

In this episode of the Remote Sales Podcast, we dive deep into how remote sales professionals and high-ticket business owners can create sustainable growth - through world-class client success management and ethical scaling.

Our guest, Ben McLellan, co-founder of Ethical Scaling, shares powerful insights from guiding over 1,000 entrepreneurs as a former client success director.

Ben breaks down how seven-figure coaches and agencies can move beyond client acquisition to deliver an exceptional client experience that boosts retention, improves profit, and protects their brand reputation.

And how salespeople can make great client success managers - opening yet another career path for skilled remote closers to land jobs.

👉 You’ll learn:

✅ Why high-ticket coaching companies struggle to scale sustainably
✅ The difference between growth and true scaling (never mix these up)
✅ How to build your remote sales career path, including opportunities in client success management
✅ Key metrics and software tools to track client outcomes
✅ How a TINY improvement in client retention can double your profits
✅ What sales professionals should evaluate before working with a high-ticket offer

Whether you’re looking to start or grow your remote sales career, move from closer to client success manager, or ethically scale a high ticket coaching business - this episode is packed with proven strategies to build a sustainable business in an industry that is rapidly maturing.

Key points:

00:03:40 Infrastructure before scaling
00:05:20 Backend offers and referrals
00:08:20 Innovation diffusion challenges
00:14:20 CSM career pathway
00:17:20 Daily CSM responsibilities
00:21:40 Vetting high-ticket companies
00:28:20 Industry maturation trends
00:34:20 Software tracking solutions
00:36:20 McKinsey retention study

Tune in now to discover how putting client success at the heart of your high-ticket sales systems can become your biggest competitive advantage.

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👉Connect with Ben McLellan

https://ethicalscaling.com/
https://www.linkedin.com/in/ethical-scaling/
https://www.instagram.com/ethical.scaling/

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