The Retail Podcast
Retail reinvents itself daily. The Retail Podcast arms founders, operators, and retail technologists with battle-tested tactics to outpace change. Each week candid conversations with store chiefs, DTC disruptors, and tech visionaries reveal how to turn AI, data, and culture into margin and loyalty. No jargon just hard numbers, honest lessons, and plays you can run before next Monday. Press play; lead the future of commerce.
Episodes
Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal
Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcomes.
🌐 Visit Retail News.AI, your premium destination for the most relevant, cutting-edge information in the retail sector: https://retailnews.ai/
💬 Which of th...
Coupang’s Profit Surge and China’s New Retail Powerhouse: APAC Trends with Ryf Quail & Low Ngai Yuen
Coupang is finally profitable. China’s KKR Group is redefining offline lifestyle retail. APAC’s consumer landscape is shifting fast.
In this Five Things Friday — APAC Edition, Ryf Quail and Low Ngai Yuen unpack:
• Coupang’s record revenue and margin transformation
• Logistics innovations powering same-day delivery
• How Rocket WOW locks in customer loyalty
• China’s KKR Group and its explosive offline store growth
• T...
@RitualsCosmeticsGlobal has opened its newest flagship at 297 Oxford Street, London. And it’s unlike anything the brand has built before.In this exclusive tour and interview, Alex Rezvan sits down with:• Annemarie Forsyth — Managing Director UK & Ireland• Richard Lems — Executive Director Format & DesignTogether, they reveal the design philosophy, customer-experience thinking, community strategy and the technology mindse...
How do you transform thousands of frontline colleagues from overloaded and under-informed to connected, confident, and AI‑enabled, without breaking the stores?
In this episode of The Retail Podcast, Alex sits down with Chris Chandler (Head of Store Support, Midcounties Co‑op) and Mark Williams (Managing Director, WorkJam EMEA) to unpack a full frontline transformation: from paper, WhatsApp groups and scattered comms… to a single dig...
Retail is back in force. Alex reports from Cannes at MAPIC on why capital is returning to physical retail. Simone unpacks the new John Lewis Christmas advert and how sentiment sells. We cover CBRE’s data, MINISO’s Bond Street bet, retail parks’ quiet surge, and why athleisure keeps compounding.
The 5 stories
1. John Lewis Christmas advert 2025: Why nostalgia + vinyl is the most effective emotional shortcut this season.
2. MAPI...
Asia’s retail landscape is evolving faster than anywhere else on Earth—and this episode brings you the inside view.
Host Alex Rezvan sits down with Ryf Quail, Managing Director of NRF APAC, and Low Ngai Yuen, former Chief Merchandise & Marketing Officer at AEON Malaysia, board member at GDEX and OCK Group, and award-winning creative leader, to explore:
• The rise of Chinese retail expansion across Southeast Asia
• Why super ...
AI, Merchandising & the Next Era of Retail with Noah (何诺亚) HerschmanAI isn’t replacing retail jobs — it’s enhancing them. In this episode of The Retail Podcast, host Alex Rezvan speaks with Noah (何诺亚) Herschman, Retail & Ecommerce Senior Executive and Global AI Strategist, about how artificial intelligence is transforming merchandising, pricing, and product lifecycle management.Noah has shaped ecommerce since the 1990s, wit...
Alex Rezvan and Jill Dvorak (NRF) open with Rosalía’s “Berghain” — a genre-bending track with Björk and Yves Tumor that shows how culture still drives commerce. Then come the hard numbers: Amazon’s plan to cut ≈ 30 000 corporate jobs (Reuters) and what it signals for hybrid work, efficiency, and morale.
Next, Calvin Klein’s Reels-first storytelling proves how emotional minimalism beats perfection in branding. They examine TikTok...
Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m digital push; and ASOS takes a ten‑day Carnaby Street pop‑up mainstream with 200+ curated pieces and partner brands.
Bonus: a culture lens on Rosalía’s “Berghain” and what her fashion‑first storytelling means for retail discovery.
Related video mentioned: Rosalía — “Berghain” (Official): https://youtu.be/htQBS...
Rituals’ Richard Lems reveals how the brand designs slow shopping at scale—lighting, layouts, and refits that reuse ~60% of furniture—plus the Oxford Street flagship and Mind Oasis.
About this episode
We cover global consistency, the system of rolling improvements, sustainability baked into fixtures, and creative leadership habits you can steal tomorrow.
Guest: Richard Lems, Executive Director, Format & Design — Rituals.
Five Things Friday — Gap’s London Comeback, Morrisons’ ESL Rollout, AllSaints Pop‑Ups, DFS x Pinterest, Gen Beta
Today’s agenda: five moves reshaping UK retail—and what to do next.
NEWS FLASH LINE‑UP
• Gap returns to London with three stores (Covent Garden, White City, Wembley) before Christmas.
• Morrisons partners with VusionGroup to digitise pricing across all 497 supermarkets using ESLs.
• AllSaints opens three UK pop‑ups (Bristol C...
This episode dives into the mechanics of AI-powered personalization with Cédric Chéreau, Co-Founder of Eagle AI (ex-Untie Nots). Eagle AI’s platform delivers scalable, signal-based personalization that predicts behaviour and nudges loyalty — generating 7:1+ ROI and unprecedented digital engagement.
Cédric and Alex discuss:
• What personalization really means in 2025
• How gamification boosts engagement without gimmicks
• Wh...
In this USA edition of Five Things Friday, Alex Rezvan and Jill Dvorak, SVP of Content at NRF, decode the five major stories shaping the retail landscape—from Target’s nostalgic fashion comeback to Walmart’s partnership with OpenAI. A rapid-fire discussion of innovation, curation, and AI’s growing role in everyday retail.
Topics Covered:
• Target x Woolrich collaboration
• Ulta Beauty + Mirakl’s curated marketplace
• Walmar...
Simone Oloman joins Alex Rezvan to unpack how authenticity, community, and creativity are rewriting retail influence — from Prada’s cinematic London takeover to Morrisons’ 1-hour grocery promise.
1️⃣ The new face of influence — Why real voices, not million-follower celebrities, are shaping consumer trust.
2️⃣ Campus culture meets commerce — Hollister, the University of Texas, and how student-athletes are becoming micro-media brands.
3...
Alex (The Retail Podcast) and Ryf Quail (Director, NRF APAC) break down this week’s APAC headlines: Galeries Lafayette launches in Mumbai (with Delhi next), a surge of Chinese F&B brands expands into Singapore, and Porsche reports a Q3 delivery dip led by China and North America amid intensifying EV competition. They also explore lululemon Singapore’s retail-meets-wellness studio concept and why experiential formats are resetti...
🌐 Visit Retail News.AI, your premium destination for the most relevant, cutting-edge information in the retail sector: https://retailnews.ai
💬 Which of these trends do you think will shape the future of retail the most — and why? Share your thoughts in the comments below!
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If you are struggli...
🌐 Visit Retail News.AI, your premium destination for the most relevant, cutting-edge information in the retail sector: https://retailnews.ai/💬 Which of these trends do you think will shape the future of retail the most — and why? Share your thoughts in the comments below!✅ Subscribe now and never miss a new episode of The Retail Podcast. / @theretailpodcast --------🎧 Listen to The Retail Podcast on your favorite platform:Spot...
AI, upskilling, and the future of intelligent supply chains — live from NRF Europe.
At NRF Europe, Jill Dvorak sits down with Best Buy’s Executive Vice President and Chief Supply Chain Officer, Mark Irvin, and Alex Rezvan from The Retail Podcast to explore how artificial intelligence, personalization, and collaborative learning are redefining the global supply chain.
Mark reveals how Best Buy is upskilling teams for the AI era, partn...
Shopify + ChatGPT Checkout, Walmart’s Bold Food Shift, Amazon’s New Grocery Play | Live Retail Recap
Retail is moving faster than ever—AI, private labels, and the holiday promo wave are reshaping how we shop. In this episode, Alex and Joe go live across YouTube, LinkedIn, and Twitch to unpack the week’s biggest stories:
⏱️ Timestamps
00:00 – Intro: First live broadcast
00:40 – Shopify unlocks ChatGPT checkout for 1M merchants
01:23 – Etsy stock jumps, what it means for marketplaces
02:27 – Prime Big Deals + Target &...
Boots’ Fragrance Boutique, Designers @ Debenhams, Søstrene Grene’s UK Surge, NikeSKIMS, Laura Ashley
Five Things Friday UK Edition with Simone Oloman & Alex.
CHAPTERS
00:00 Intro cold open
00:17 Roll credits & setup
00:54 Boots fragrance-only boutique (Broadgate)
01:52 Boots’ beauty play & premium push
03:13 Hand-off
03:26 Designers at Debenhams returns (Kim Cattrall, Ashish)
05:09 High street needs a little “zhuzh”
06:00 Festive trading season set-up (Prime Day → Christmas)
06:46 Søstrene Grene: UK standout performance
08:00...
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