Retention Made Simple

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(Get FREE access to our custom GPT: Retention Gap Finder when you attend live or RSVP)SAM interviews business coach Tanya Bugbee, who primarily helps real estate professionals grow through consistency, referrals, and stronger systems, with a common challenge being clients struggling to delegate and hire support. Connect with Tanya: Website: t...

SAM welcomes Teresa Berg, a Minnesota-based consultant known as the “job gypsy,” who helps restaurant owners retain staff by increasing tips through improved customer service. Theresa explains her “ACE effect” (Accelerated Cultural Execution) approach, which includes mystery-shopper style audits based on five key factors that influence tipping and the guest experience. They discuss how servers are “on stage” at all times, why perce...

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Signed Copy of Retention Made Simple:

⁠https://retentionmadesimple.com/rms-signed-book⁠

⁠Link to book on Amazon⁠

In this episode, SAM talks with Jason Binyon of Farmer's Insurance in Frisco,...

🎉 FREE Weekly Training + Demo — New Topic Each Week!👉 https://retentionmadesimple.com/demo

Want to be a guest on the show: https://retentionmadesimple.com/podcast

Link to Retention Made Simple book on Amazon: https://www.amazon.com/Retention-Made-Simple-Loyalty-without/dp/B0G39WM7VZ

In this episode, SAM shares invaluable tips for small business owners, entrepreneurs, and founders on client retention. She introduces her book, 'Re...

In this episode, SAM sits down with multi-hyphenate entrepreneur Whitnie Wiley to discuss why the foundation of a successful business isn't just strategy—it’s self-awareness. Whitnie shares her unique approach to helping business owners build wealth through real estate and studio spaces, while emphasizing that true professional retention and growth start with personal alignment and "filling your own cup."

• The Power...

In this episode, I discuss the significant costs associated with poor client and employee retention and offer insights on how to mitigate them. I share my experience with a valued team member leaving after four years and the impact on the business. We explore the importance of establishing strong onboarding processes, showing appreciation, and gathering feedback to enhance retention. I also introduce my 'Retention Made Simple&#...

In this episode, SAM, the founder of Retention Made Simple, discusses the importance of treating clients and contacts as humans rather than transactions. She shares a personal story about making a transactional mistake and how she corrected it to restore the relationship. Tune in for insights on building stronger client retention strategies, how to handle and learn from mistakes, and practical tips like getting more referrals witho...

In the debut episode of 'Retention Made Simple,' host SAM welcomes friend and Coach Dale Young to discuss client retention and the importance of knowing oneself. They dive into how understanding your own strengths can lead to better business practices and improved client relationships. Dale shares insights from his 48-year IT career and his journey of self-discovery, emphasizing the significance of faith and business alignm...