September 14, 2025 • 12 mins
We recap the highlights from the Productivity Forum 2025, diving into key presentations and insights that left attendees buzzing with new ideas about retail productivity.
• Alex Rezvan kicked off the event with insights on retail's evolution toward non-transactional, cultural spaces that are highly tech-enabled
• Halfords shared their productivity journey and implementation successes
• The Innovation Lounge featured eight partner companies showcasing technological solutions in a treasure hunt format
• Harding Retail presented unique challenges of running shops on cruise ships with limited space and connectivity
• Current insights session explored emerging retail trends and changing industry dynamics
• Graham Wilson closed the forum with strategies for making change happen and engaging people effectively
• Forum 11 is scheduled for September 2026 with registration already open
Registration for next year's forum is now open. Register using the link below...
https://rethinkproductivity.co.uk/productivity-forum/
#theproductivityexperts
Register for the 2026 Productivity Forum
Find us in the Top 50 Productivity Podcasts
Connect to Simon on LinkedIn
Follow ReThink on LinkedIn
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:05):
Welcome to the Productivity Podcast.
We're back from theProductivity Forum 2025, number
10.
I'm delighted to be joined bySue and James, both from Rethink
, who are integral parts of theday.
Hi James, Hi Simon, Thank youfor having me.
Good you recovered.
Speaker 2 (00:23):
Still got tired feet but I know Buzzing still with
the ideas.
Speaker 1 (00:28):
Good, hi, sue.
Hi, you recovered Just aboutbuzzing still with the ideas.
Speaker 3 (00:31):
Good, I see hi, you recovered just about just about.
Speaker 1 (00:33):
Yeah, it's one of those days that kind of blurs
past, isn't it?
It's an early start, lots of uhinteresting conversations and a
tidy up, and we're done.
So we'll wedge you through theagenda that we went through.
James and sue will give us somereflections on each of the
sessions and then we'll talkabout what's next.
So Sue and I opened the dayusual.
(00:55):
You know where are the toilets,where are the fire exits, all
the important things about whenlunches and when breaks are.
And then we had Alex Rezvan,who's the host of the Retail
Podcast and pretty much toursthe world for all.
The hospitality and retail show.
Give us some insight intonavigating the retail revolution
.
James reflections on Alex'sopening message.
Speaker 2 (01:19):
Well, I think the fact that what he's seen in
China is coming here, in thenumber of years and the way that
retail and hospitality aredifferent, there moving more
towards non-transactional space,cultural revolutions and highly
tech enabled.
Yeah, fascinating and inspiring, and this question of do you
want to be famous for makingmoney or do you want to be
famous for saving money reallyresonated with me.
Speaker 1 (01:41):
Yeah, some interesting straplines to take
forward throughout the day.
And, sue, I think it's thefirst time you've met Alex, so
what resonated with you?
Speaker 3 (01:49):
And Sue, I think it was the first time you'd met
Alex, so what resonated with you?
I really enjoyed the fact.
It made you think, it took youout of the day-to-day and made
you think about what couldhappen, what would be different,
and I think he gave some greatexamples of how other brands are
successfully navigating thosechanges and trends that are
coming.
So it was both future lookingand thought provoking, but was
(02:13):
also has some real goodpractical examples as well.
Speaker 1 (02:16):
So it was a really great session yeah, and he's
posted for those of you thatdon't know him ali resvan.
I think he is on linkedin.
Look him up.
His content's great to followanyway, so good job, good job,
ali.
Then we had a bit of a q a withali, so lots of questions.
We won't go into those becausethey stay in the room.
And then we had a presentationfrom halfords.
(02:36):
So, sue, you work closely withhalfords on the project, so must
have been nice to see some ofthat come to light in the room
you know, it was great to hearhow they've taken it on and what
they've done with it, thechanges that they're making.
Speaker 3 (02:50):
So it was a real positive story and some really
interesting things that they'redoing.
Speaker 1 (02:58):
And James, you were an integral part of the data
analysis and the insights andagain must be nice for you to
see that come to life on stage.
Speaker 2 (03:05):
Yeah, and it's a great thing about the
Productivity Forum is howwilling our clients are to share
their productivity journeys andwhat they've learned with the
audience.
Speaker 1 (03:16):
I think everybody got a lot out of this session.
Good.
Then we had our firstinnovation lounge.
So we had a set of partnerswhich we'd kind of married up
with some of the themes thatwe've seen across the studies
we've been doing in the last 12months.
So it wasn't just a bunch ofpeople put in a room and, james,
(03:39):
you introduced it.
So I'll kind of let you explainthe process that we went
through with everybody.
Speaker 2 (03:45):
Well, it's kind of like a treasure hunt.
We wanted to make sure thateveryone in attendance got an
opportunity to learn about thedifferent technological
innovations, so we set up aseries of eight-minute
presentations from the vendors.
People split into groups andhad to work around them, and I
think that meant that peoplewere… getting short, short,
sharp introductions to differenttopics, different technologies
(04:08):
and ways they could help theirbusiness, which, from the
feedback we had, obviously Happyor Not, gave us a couple of
terminals to get feedback.
Looks like the feedback on thatwas pretty positive in terms of
how people felt about it and,yeah, our partners giving out
free socks always helps as well.
Speaker 1 (04:24):
Yeah, socks are always popular.
Speaker 3 (04:26):
Sue, I know you were kind of busy in the day, but
thoughts on the innovationlounge I think people really
value the chance to see some newthings that they might not have
come across, and it's they'llalways be it.
You know, it would beimpossible for us to have
everything in there was ofinterest top of mind interest to
(04:48):
everybody.
I think quite a few of thepeople I spoke to they found a
number of things that wereinteresting and
thought-provoking for them.
So even if they didn't need tobuy their shelf-raised labels,
for example, then there'd besomething else that was of
interest to them.
So it seemed to work well and Ithink it'd be something we'd be
keen to do more often in thefuture.
Speaker 2 (05:08):
Yeah, it's something I know you two won't talk about
because you tend not to blowyour own trouble on those things
, but you know we gamified it bydoing a little prize draw for
people that attended all eightsessions, but the prizes were
giving Rethink, donating somemoney to charity, and we had
five worthy winners and fivedifferent charities supported.
So I thought it was a reallynice touch from you both.
Speaker 1 (05:28):
Good Thank you, yeah, good feedback.
So we've kind of spoken to allthe partners as they were
packing up and I helped some ofthem pack up and we've had
various emails todaycongratulating us and said what
a good event it was and howhelpful the Rethink team were.
So always good to know.
It's nice.
It doesn't cost us anything tobe nice to people, regardless of
(05:49):
what we're doing.
So, yeah, one to think on fornext year about.
We make that bigger and better.
We then moved into theafternoon sessions and we had a
really interesting presentationfrom harding retail.
So for those that don't know,harding retail kind of managed
all the shops on the cruiseships, from alcohol through to
very, very, very expensive pairsof earrings, as we found out,
(06:14):
sue, always an interestingpresentation.
Speaker 3 (06:18):
Yes, fascinating to think that all your core retail
processes are the same butdifferent and the different
challenges, same but differentand the different challenges.
So and then when you think,whatever your business is, you
face some unique challenges.
Every business does because ofthe unique branding that we
deliver.
Actually, some of the realpractical challenges of
(06:39):
operating on a ship where spaceis tight, you know you can't,
you haven't got good connectionsto wi-fi, and some of the real
things that are basics that youtake for granted everywhere else
just don't happen there and yetthis is aligned to deliver a
brilliant customer experienceand bring in the sales.
Speaker 1 (06:59):
So it's a really interesting to hear about again,
james, you're integral in theinsight for that one.
Speaker 2 (07:05):
So thoughts on the, the harding journey yeah, I mean
I'd echo what sue said aboutthe similarities between this,
you know, retail at sea versusretail on land.
Next year we'll have to do someretail from the air.
I have to win some airborneclients so we can talk about
retail in all places.
But Steve made a point, havingobserved the innovation managers
(07:28):
, that people want to beproductive at heart, and he
talked about some of the reallyclever ways the teams on the
boats were becoming moreproductive despite the
challenges they faced.
And I think that was just areminder for me that lots of our
clients have fantastic peopledoing a great job all the time
to be as productive as possibleand if we can just enhance that
energy, I think we'll be in areally strong place.
(07:48):
And yeah, that was what I tookout of Steve's presentation.
Speaker 1 (07:52):
Yeah, there's no way to get more people once you've
set sail.
Is there?
So interesting challenges.
We have various panelsthroughout the day.
Interesting challenges.
We had various panelsthroughout the day.
So, again, we won't go into thedetail of those, but some great
clients and partners on panelsharing stories with the room.
Then we moved into currentinsights.
So that was both of the peopleon the podcast.
(08:13):
So, sue and james, we won't, wewon't, dwell on this, not
because it wasn't good and notbecause it wasn't important, but
it deserves its own episode.
So I think, sue and james,you're going to record something
and put it out in a couple ofweeks, pretty much replicating
that session.
Is that right?
Speaker 2 (08:28):
yeah, I think.
I think that would be good frommy point of view.
Like we do lots of analysis forlots of clients, those
presentations are always thoughtthrough and there's lots of
interpretation of the data.
We never just provide data andsay you know there you go,
there's, there's a bunch ofslides and you know, because of
because our data is based on thepeople we work with, we're not
(08:50):
doing a census of the state ofretail in the UK, for example,
so so I feel like we're maybe alittle bit reticent sometimes to
share you know what, what we'reseeing, in case it doesn't
represent everyone, but I thinkthe feedback I got on the day
was that the themes that Suepulled out and what they meant
for our clients and for theattendees were really valuable,
(09:11):
and so I think we should do moreof it.
So I don't know if you agree.
Speaker 3 (09:15):
Yeah, I think it was good to pull out the things that
I see that are changing, and alot of them.
You might say.
Some of those things have beenalways with us and they have,
but I think it's time to changeand the world moves on and
retail and hospitality moves onand faces different challenges.
I think it's always interestingto see what is it that's
(09:37):
emerging, because it's so usefulto know what's happening
generally, because it allows youand your business to think
about is this happening here?
What do we need to do?
So I always enjoy sharing thosesorts of insights good.
Speaker 1 (09:53):
And then we finished with graham wilson who first
came.
We've known for a number ofyears.
First came last year and cameback to reinforce the story
around making change happen.
Graham's a great speaker,always got some great stories,
relates a lot of it back to hismilitary and motor racing
passions and careers.
James again seemed really good,barely minding it was the last
(10:14):
session of a long productive dayseemed lots of engagement and
again seemed to resonate withpeople.
Speaker 2 (10:19):
Day seemed lots of engagement and again seemed to
resonate with people.
Yeah, and ultimately everybodyin the room was there because
they're trying to make theirbusinesses more productive.
But that's always going toinvolve working with people and
changing people's behaviors andwinning their hearts and minds.
So it felt like the perfect endto me to kind of picking up on
some, some loose threads thatwere that were there from the
sessions throughout the day.
Speaker 1 (10:41):
And so you've been agreeing for a number of years
as well.
Good way to end the 10th forum.
Speaker 3 (10:47):
Yes, and a reminder that sometimes implementing the
process change or the tech mightbe an easier part than actually
doing the engagement and thework around it that you need to
do to actually deliver somethingsuccessfully.
Speaker 1 (11:06):
Number 11 is now almost well under a year away,
potentially so for thoselistening registration's open.
It will be in September.
Location day TBC.
But you can get your name onthe list because we were
oversubscribed this year.
Speaker 3 (11:26):
Sue hopes for the 2026 forum, number 11?
.
Speaker 1 (11:29):
I'm hoping, bigger and better.
Okay, quite a bit to live up toafter this year and the previous
nine, james, I think, just justif I, if people can get as much
value from it next year as theygot from it this year, then
I'll be more than happy perfect,so we'll put the link in there
in the show notes so you canregister early and say it will
(11:52):
be in September exact date, tbc,but it'll be after the kids
have gone back to school andlocation where we're debating
and we'll look around, buttypically it'll be in that
Birmingham area.
So all plans are in place.
Well, I look forward to yourepisode, sue and James.
It gives me a week off ofhosting the podcast, so I will
look forward to your episode,sue and James.
(12:12):
It gives me a week off ofhosting a podcast, so I will.
I look forward to replayingthat session.
Thanks both for your effortsyesterday and we'll speak soon
bye thank you see you soon.
Welcome to the Productivity Podcast.
We're back from theProductivity Forum 2025, number
10.
I'm delighted to be joined bySue and James, both from Rethink
, who are integral parts of theday.
Hi James, Hi Simon, Thank youfor having me.
Good you recovered.
Speaker 2 (00:23):
Still got tired feet but I know Buzzing still with
the ideas.
Speaker 1 (00:28):
Good, hi, sue.
Hi, you recovered Just aboutbuzzing still with the ideas.
Speaker 3 (00:31):
Good, I see hi, you recovered just about just about.
Speaker 1 (00:33):
Yeah, it's one of those days that kind of blurs
past, isn't it?
It's an early start, lots of uhinteresting conversations and a
tidy up, and we're done.
So we'll wedge you through theagenda that we went through.
James and sue will give us somereflections on each of the
sessions and then we'll talkabout what's next.
So Sue and I opened the dayusual.
(00:55):
You know where are the toilets,where are the fire exits, all
the important things about whenlunches and when breaks are.
And then we had Alex Rezvan,who's the host of the Retail
Podcast and pretty much toursthe world for all.
The hospitality and retail show.
Give us some insight intonavigating the retail revolution
.
James reflections on Alex'sopening message.
Speaker 2 (01:19):
Well, I think the fact that what he's seen in
China is coming here, in thenumber of years and the way that
retail and hospitality aredifferent, there moving more
towards non-transactional space,cultural revolutions and highly
tech enabled.
Yeah, fascinating and inspiring, and this question of do you
want to be famous for makingmoney or do you want to be
famous for saving money reallyresonated with me.
Speaker 1 (01:41):
Yeah, some interesting straplines to take
forward throughout the day.
And, sue, I think it's thefirst time you've met Alex, so
what resonated with you?
Speaker 3 (01:49):
And Sue, I think it was the first time you'd met
Alex, so what resonated with you?
I really enjoyed the fact.
It made you think, it took youout of the day-to-day and made
you think about what couldhappen, what would be different,
and I think he gave some greatexamples of how other brands are
successfully navigating thosechanges and trends that are
coming.
So it was both future lookingand thought provoking, but was
(02:13):
also has some real goodpractical examples as well.
Speaker 1 (02:16):
So it was a really great session yeah, and he's
posted for those of you thatdon't know him ali resvan.
I think he is on linkedin.
Look him up.
His content's great to followanyway, so good job, good job,
ali.
Then we had a bit of a q a withali, so lots of questions.
We won't go into those becausethey stay in the room.
And then we had a presentationfrom halfords.
(02:36):
So, sue, you work closely withhalfords on the project, so must
have been nice to see some ofthat come to light in the room
you know, it was great to hearhow they've taken it on and what
they've done with it, thechanges that they're making.
Speaker 3 (02:50):
So it was a real positive story and some really
interesting things that they'redoing.
Speaker 1 (02:58):
And James, you were an integral part of the data
analysis and the insights andagain must be nice for you to
see that come to life on stage.
Speaker 2 (03:05):
Yeah, and it's a great thing about the
Productivity Forum is howwilling our clients are to share
their productivity journeys andwhat they've learned with the
audience.
Speaker 1 (03:16):
I think everybody got a lot out of this session.
Good.
Then we had our firstinnovation lounge.
So we had a set of partnerswhich we'd kind of married up
with some of the themes thatwe've seen across the studies
we've been doing in the last 12months.
So it wasn't just a bunch ofpeople put in a room and, james,
(03:39):
you introduced it.
So I'll kind of let you explainthe process that we went
through with everybody.
Speaker 2 (03:45):
Well, it's kind of like a treasure hunt.
We wanted to make sure thateveryone in attendance got an
opportunity to learn about thedifferent technological
innovations, so we set up aseries of eight-minute
presentations from the vendors.
People split into groups andhad to work around them, and I
think that meant that peoplewere… getting short, short,
sharp introductions to differenttopics, different technologies
(04:08):
and ways they could help theirbusiness, which, from the
feedback we had, obviously Happyor Not, gave us a couple of
terminals to get feedback.
Looks like the feedback on thatwas pretty positive in terms of
how people felt about it and,yeah, our partners giving out
free socks always helps as well.
Speaker 1 (04:24):
Yeah, socks are always popular.
Speaker 3 (04:26):
Sue, I know you were kind of busy in the day, but
thoughts on the innovationlounge I think people really
value the chance to see some newthings that they might not have
come across, and it's they'llalways be it.
You know, it would beimpossible for us to have
everything in there was ofinterest top of mind interest to
(04:48):
everybody.
I think quite a few of thepeople I spoke to they found a
number of things that wereinteresting and
thought-provoking for them.
So even if they didn't need tobuy their shelf-raised labels,
for example, then there'd besomething else that was of
interest to them.
So it seemed to work well and Ithink it'd be something we'd be
keen to do more often in thefuture.
Speaker 2 (05:08):
Yeah, it's something I know you two won't talk about
because you tend not to blowyour own trouble on those things
, but you know we gamified it bydoing a little prize draw for
people that attended all eightsessions, but the prizes were
giving Rethink, donating somemoney to charity, and we had
five worthy winners and fivedifferent charities supported.
So I thought it was a reallynice touch from you both.
Speaker 1 (05:28):
Good Thank you, yeah, good feedback.
So we've kind of spoken to allthe partners as they were
packing up and I helped some ofthem pack up and we've had
various emails todaycongratulating us and said what
a good event it was and howhelpful the Rethink team were.
So always good to know.
It's nice.
It doesn't cost us anything tobe nice to people, regardless of
(05:49):
what we're doing.
So, yeah, one to think on fornext year about.
We make that bigger and better.
We then moved into theafternoon sessions and we had a
really interesting presentationfrom harding retail.
So for those that don't know,harding retail kind of managed
all the shops on the cruiseships, from alcohol through to
very, very, very expensive pairsof earrings, as we found out,
(06:14):
sue, always an interestingpresentation.
Speaker 3 (06:18):
Yes, fascinating to think that all your core retail
processes are the same butdifferent and the different
challenges, same but differentand the different challenges.
So and then when you think,whatever your business is, you
face some unique challenges.
Every business does because ofthe unique branding that we
deliver.
Actually, some of the realpractical challenges of
(06:39):
operating on a ship where spaceis tight, you know you can't,
you haven't got good connectionsto wi-fi, and some of the real
things that are basics that youtake for granted everywhere else
just don't happen there and yetthis is aligned to deliver a
brilliant customer experienceand bring in the sales.
Speaker 1 (06:59):
So it's a really interesting to hear about again,
james, you're integral in theinsight for that one.
Speaker 2 (07:05):
So thoughts on the, the harding journey yeah, I mean
I'd echo what sue said aboutthe similarities between this,
you know, retail at sea versusretail on land.
Next year we'll have to do someretail from the air.
I have to win some airborneclients so we can talk about
retail in all places.
But Steve made a point, havingobserved the innovation managers
(07:28):
, that people want to beproductive at heart, and he
talked about some of the reallyclever ways the teams on the
boats were becoming moreproductive despite the
challenges they faced.
And I think that was just areminder for me that lots of our
clients have fantastic peopledoing a great job all the time
to be as productive as possibleand if we can just enhance that
energy, I think we'll be in areally strong place.
(07:48):
And yeah, that was what I tookout of Steve's presentation.
Speaker 1 (07:52):
Yeah, there's no way to get more people once you've
set sail.
Is there?
So interesting challenges.
We have various panelsthroughout the day.
Interesting challenges.
We had various panelsthroughout the day.
So, again, we won't go into thedetail of those, but some great
clients and partners on panelsharing stories with the room.
Then we moved into currentinsights.
So that was both of the peopleon the podcast.
(08:13):
So, sue and james, we won't, wewon't, dwell on this, not
because it wasn't good and notbecause it wasn't important, but
it deserves its own episode.
So I think, sue and james,you're going to record something
and put it out in a couple ofweeks, pretty much replicating
that session.
Is that right?
Speaker 2 (08:28):
yeah, I think.
I think that would be good frommy point of view.
Like we do lots of analysis forlots of clients, those
presentations are always thoughtthrough and there's lots of
interpretation of the data.
We never just provide data andsay you know there you go,
there's, there's a bunch ofslides and you know, because of
because our data is based on thepeople we work with, we're not
(08:50):
doing a census of the state ofretail in the UK, for example,
so so I feel like we're maybe alittle bit reticent sometimes to
share you know what, what we'reseeing, in case it doesn't
represent everyone, but I thinkthe feedback I got on the day
was that the themes that Suepulled out and what they meant
for our clients and for theattendees were really valuable,
(09:11):
and so I think we should do moreof it.
So I don't know if you agree.
Speaker 3 (09:15):
Yeah, I think it was good to pull out the things that
I see that are changing, and alot of them.
You might say.
Some of those things have beenalways with us and they have,
but I think it's time to changeand the world moves on and
retail and hospitality moves onand faces different challenges.
I think it's always interestingto see what is it that's
(09:37):
emerging, because it's so usefulto know what's happening
generally, because it allows youand your business to think
about is this happening here?
What do we need to do?
So I always enjoy sharing thosesorts of insights good.
Speaker 1 (09:53):
And then we finished with graham wilson who first
came.
We've known for a number ofyears.
First came last year and cameback to reinforce the story
around making change happen.
Graham's a great speaker,always got some great stories,
relates a lot of it back to hismilitary and motor racing
passions and careers.
James again seemed really good,barely minding it was the last
(10:14):
session of a long productive dayseemed lots of engagement and
again seemed to resonate withpeople.
Speaker 2 (10:19):
Day seemed lots of engagement and again seemed to
resonate with people.
Yeah, and ultimately everybodyin the room was there because
they're trying to make theirbusinesses more productive.
But that's always going toinvolve working with people and
changing people's behaviors andwinning their hearts and minds.
So it felt like the perfect endto me to kind of picking up on
some, some loose threads thatwere that were there from the
sessions throughout the day.
Speaker 1 (10:41):
And so you've been agreeing for a number of years
as well.
Good way to end the 10th forum.
Speaker 3 (10:47):
Yes, and a reminder that sometimes implementing the
process change or the tech mightbe an easier part than actually
doing the engagement and thework around it that you need to
do to actually deliver somethingsuccessfully.
Speaker 1 (11:06):
Number 11 is now almost well under a year away,
potentially so for thoselistening registration's open.
It will be in September.
Location day TBC.
But you can get your name onthe list because we were
oversubscribed this year.
Speaker 3 (11:26):
Sue hopes for the 2026 forum, number 11?
.
Speaker 1 (11:29):
I'm hoping, bigger and better.
Okay, quite a bit to live up toafter this year and the previous
nine, james, I think, just justif I, if people can get as much
value from it next year as theygot from it this year, then
I'll be more than happy perfect,so we'll put the link in there
in the show notes so you canregister early and say it will
(11:52):
be in September exact date, tbc,but it'll be after the kids
have gone back to school andlocation where we're debating
and we'll look around, buttypically it'll be in that
Birmingham area.
So all plans are in place.
Well, I look forward to yourepisode, sue and James.
It gives me a week off ofhosting the podcast, so I will
look forward to your episode,sue and James.
(12:12):
It gives me a week off ofhosting a podcast, so I will.
I look forward to replayingthat session.
Thanks both for your effortsyesterday and we'll speak soon
bye thank you see you soon.
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My Favorite Murder with Karen Kilgariff and Georgia Hardstark
My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com