191: Chocolate Shop - 2 Star Review - Review That Review with Chelsey and Trey

Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
VOICEOVER (00:01):
Everybody's got an opinion, Every Californian and Virginian, It's so hard to tell who to trust and who to ignore, Someone's gotta settle the score., Trey and Chelsey will help you choose, Whose views win which ones lose, Online haters are coming for you, Baby, it's time to Review That Review!

(00:29):
Hello,

TREY GERRALD (00:30):
oh, hello,
And welcome back, listeners,to Review That Review.
We are the podcast that is dedicated to reviewing

CHELSEY DONN (00:43):
reviews.

That is Chelsey Donn.

And that is Trey Gerald.

But you can just call us

VOICEOVER (00:54):
the Review Queens.

Oh, Chelsey, you're looking mighty fine today.

Thank you.

What about me?

You're looking amazing.
You're looking starry eyed and juststarry, starry night over there.

Oh, stop complimenting me.
I want to know, Chelsey, isthere anything that you need to?

VOICEOVER (01:15):
Lodge a complaint.

About today?

Yes, Trey, good gerb with that transition.
Thinker.
All right, Trey, I love you, but,
okay, that's my complaint.
You can't say When you
huffer, uh uh.
I love you, but can you stop doing that?
I love you, but every single time you comehome, you just, like, leave your shoes at the door and it's really annoying.

(01:38):
I love you, but can you please stopsaying, like, every two seconds?
I lo Don't preface it with the I love you.
It makes it so much worse.
Even if you said, can I be honest with you?
Can I be honest with you?
It's better.
I'm sorry.
It's better.
Can I be honest with you?
When I come home and your shoes are alwaysin the doorway, I have, like, a thought that crosses through my head that I'm like, ugh, these fucking shoes, and I just don't want to have that thought, like, and be, like, resenting you for leaving your shoes in the hallway, so just gonna say that, just so you know, that I would prefer than, I love you, but blah, blah, blah, there's something that's, like, so aggressive about that.

(02:22):
You know what I'm saying?

It's funny to me because even the intonation of your voice when you were doing it.
Yeah.
Well, when you first saidit, like my heart dropped.
I was like, Oh God, here comes like a backhandedcompliment because that's what it feels like.
It feels disingenuous.
It's like, and you know what it is, I think?

What?

It's because it's an open faced sandwich.
It's not a compliment sandwich.
Oh, you're

VOICEOVER (02:44):
right.

Like, you're not couching it.
And it's also sort of like, it's like the, um,it's like an exhale before you're inhaling.
It's like, I don't actually mean that I love you.
I'm just sort of like trying to soften theblow because I'm about to like obliterate you.
Right.
With like something that's bothering me.
Exactly.
I hate that too.
I

hate it.
It's so off putting.

Is there someone in your life that does this?

I don't know.
I was just like thinking about it recently.
I, I, I'm, I, I'm sure I hear it at leasta few times a week, even like with like my boss and like, you know, her family.
Like, you know, the kids will say it toeach other or whatever, and it's like it's, you're not winning any favors.
Mm-Hmm.
by that buffer.
You're literally, it's just, you mightas well say fuck you and also fuck you.

(03:31):
Right.

Well, that's like the southernism of Bless your heart.

Right.

It's like a, it's condescending.
It's like, it's so

condescending.

Yeah.

I love you, but I hate that you say I love you, but

Well, it's passive aggressive.
You said aggressive.
I think it's like transparently.
Passive aggressive.
Passive aggressive.
Yeah.
No, I hear that.
I'm

juste.
Yeah, it's a

good complaint.
I'm putting it in the ledger.
Thanks.
Um, and I also wanna say I love you,but, um, , I don't have anything.
Love complaint.
Thank you.
Well, Chelsea.

Yeah.
Should we jump into an online review?
Oh my god, Trey, there's nothingin the world I'd rather do.
Let's do it!
Review That Review.
All right, we are your trusty review queens.
You know what that means.
We bring in reviews from the internetthat we feel need to be inspected.

We read you a review, we break it down, and then rate the impact of that review on a scale from 0 to 5 crowns.
It's a really regal process that we call

Assess That Kvetch.
That's right, and Trey, it is your turn this week.
What have you brought in for us?

So, ironically, I actually have today a Repeat Offenders.
And this is a very special repeat offender thatI wanted to hear more from, which is how I found this, and I know you want to hear more from.
Is it Santino?
It's not Santino.
Okay.

(05:11):
But since we've been doing those best ofs,they, we did do theirs, and it was one that you were adamant that we include.

Troy Dabia?

No close.
Do you remember Lin Z.
A.?
You might not remember the name.

Lin Z.
A.
Not Lin Z.
Which is when we did like if likea few weeks or several weeks back.

No, alright, let me tell you.
So I have this two star.
Splash

the Dr No, no, no.
Sorry.
No, no, no, no, no.
Okay, sorry.

Okay, so we're gonna review this two star Yelp review.
From Lindsay A.
for a chocolatier that's called Macri Chocolos.
Or as my Southern peoplewould say, Macris Chocolates.
Okay.

(06:03):
Um, all right.
So this was written abouta year and a half ago and.
I'm gonna tell you the backstoryonce we um, read the review.
So you're not

gonna remind me who, what review Lindsay wrote?

I wanna see if you'll v If I'll figure it out.
I wanna see if you'll figure it out.

Okay,
okay.
Okay,

okay, okay.
Alright, okay.
Here we go.
Chocolates are delicious.
The inside is beautiful.
However, my two star review comes from the mostignorant, unfriendly staff I've ever encountered.

(06:43):
I walked in today and neitherof the two people said hi,
not even a peep.
Complete silence.
I'm browsing over the littlechocolates and the girl behind the counter just turns and stares at me.

(07:11):
Again, no words, not quote,can I get you anything?
Just stares at me.
I work in customer service andthis place is horridly ignorant.

(07:32):
Oh man, okay.
So Lindsay A., previously on our show,twice now, reviewed a restaurant.
Do you remember in the past
any reviewers who reviewed a restaurantand how they were also chefs?
Oh my God.

(07:52):
Do you remember
a certain buffet?
Oh my God.

The soup?

Yes.

Yeah, yeah, yeah.
Blue Mountain Family.
Blue Mountain.
Blue Mountain Family Restaurant.
Oh my God.
She ate the soup even though it looked like glue.

So we found this on that same drive when we found the Blue Mountain Family Restaurant Review.
That was classic.
Guys go back and listen to that.
Um, so we were like, this is,this woman's such a character.
So here we are.
This is Lindsay's otherreview for this chocolatier.
Okay.
Interesting.
What's there for

(08:28):
you?

Okay.
So immediately what I guess I'm struckwith is like for a chocolate restaurant, we're starting, it's a two star, right?
That's right.
We're starting by talking abouthow great the chocolate is.
I understand that the customer serviceis important, but I don't know.
I feel like the chocolatebeing good is most important.

(08:50):
Uh huh.
I feel like I would ding off, like I would maybe give this a three star.
If it was that terrible of customer service,but I feel like when we're dealing with like a food item and we're saying off the bat, That the food item is great and delicious and beautiful,
Right?
I don't

(09:10):
know.
I don't feel like that's a two star.
That's like what I'mimmediately struck with the top.

Okay.
So it's very interesting to me because aswe've discussed before, I don't like to be addressed, communicated with, spoken to.
I like to pretend like I'm not existing.
That comes from my childhood trauma.
So this would actually be, well, I don't know.
Cuz you know, you go to Sephora andthose people are like, Hi, how are you?

(09:40):
Can I help you?
It's like when you go to a department store,like the old adage of working for commission where it's like, Hi, I see you browsing.
Can I get you a spritz?
And you're like, Oh my God, stop spritzing me.
I'm good.
Thanks.
Like, I think Lindsay really wants that levelof customer service, which is Lindsay's right.
Yes, but that is not my personal style.
So, so just in contrast to Lindsay,my rating would be different.

(10:03):
But I can also share that I hear the point becauseif I did want a little assistance, is the onus on me to have to request it rather than the person that's working there to just say, Hi, welcome.
Let me know if you have any questions, right?
Because that's not intrusive, right?

Yeah, I guess, like, maybe it's a verbiage thing.
I just, like, I wish that Lindsay was more like,I really wanted to love this place because the product is good, but I literally cannot walk in there because the service is so bad that the energy of the place is off and I just can't even.
But it's not that.
It's like, it's delicious, beautiful.

(10:44):
Also the worst customer serviceI've ever experienced in my life.
Like, I don't know.
There's something about ignorant.
Um, yeah, like, uh, is thatignorant staring at me?
Would you say that they're ignorant twice?
Ignorant and then horribly
ignorant.

Yeah.
What's ignorant there?
That you're working in sales andyou're not trying to make a sale?
I guess that's kind of ignorant.

I guess.
But that's sort of like.
And I don't know, there's something like, um,self grandizing about that, because it's like, you're like, it's like big mistake, big, huge.
If you would only have addressed me,I would have bought the whole store.
I don't know.
There's something in, you know,that feels like that to me.

Well, that's what's laughable about this to me is like, they didn't say hi to you, right?
And like, you're, you feel so entitledto a hi, but then I'm sort of like.
But is that insane, like,

I guess, like, what it comes down to in terms of like, like going through the talking points of truthful shadiness.
Do we and I think we've like talkedabout this before, do we trust Lindsey
as a narrator?
I, you know what, because they

break down like, Unfriendly, I think is a little bit of a shady spin, but they do say they, they stared at me.
There wasn't a peep.
It was complete silence.
Again, they just stare again, no words.
They don't even say, can I get you anything?
They just stare.
They say it in enough different ways that Ikind of believed that that probably is true.

(12:30):
And for some reason, describing the workeras a girl, Makes me think they were younger.
It's like, this is maybe someonethat's working through high school.
Like, this is just what I'm picturing.
Yeah, so I do recognize that like, youknow, Generationally, these kids that have grown up with phones in their hands.
Sure.
They're less adept at speaking becausethey don't want to talk on the phone.

(12:51):
They'll text you or they'llsnap you or tick tock you.
So it is sort of like I can see a reality inwhere like the person is just kind of like looking at me and and Doesn't have the social grace.

Is that valuable to know going in, because maybe if I know that the chocolates are good, now it's valuable because I know I'm not going to expect good service?

I don't, I mean, it's not like you got punched in the face, or it's not like you were like called a slur, they just didn't say anything.
Like, it feels like the emotionis disproportionate to the circumstance, in my opinion.
But I'm someone that doesn't likereally talking a lot, but right.
And then I know we talked aboutthis with Lindsay last time.
They really want you to know thatthey work in the industry, right?

What did they say the last time at the slash of the I mean, at the Green Blue Mountain?

I don't remember.

But they definitely mentioned

being a chef.
Yes.

Okay.

Cause they talked about the carrots and stuff like we're probably supposed to be on.
Right.
Yes.
Yes.
But your question is like, do I, do Ifind the narrator truthful or shady?
I think it's shady more than it is probably.
I believe it's both, which is ironic.
I just think it's.
Is this worth two stars?
I don't think so.

I don't think so.
That was my initial feeling.
I was like, again, maybe it's justbecause when it comes, like, maybe it's also because we've lived in New York and like, it's like the soup Nazi of it all.
You know what I mean?
Like sometimes you're going to gosomewhere and the food is going to be so good that you're going to be abused.
And that's just what it is.
And at the end of the day, I care moreabout if the chocolate is delicious.

Well, at the end, I mean, speaking of the locale of it all, I've never personally been to France, I know that France has a similar stereotype to New Yorkers, that they're a little, they're not as like, lovely and kind, they're a little more gruff and off putting, so like, maybe they're, these employees are just playing the character, because it's Macri.

Cha loss.
Right, exactly.

and Amali.
Amali was a bitch.
She, there was nothing nice about Amali,

right?

No.
I don't know.
I don't, that's not true.
Um, sha she was not nice.
I know.
It's a st it's a stereotype.
That's the

point is I hear you.
It's like it's not the friendliest, likeit doesn't need to be the friendliest vibe.
In order for me personallyto still enjoy the chocolate.
I think, and this is, I don'twanna completely negate.
Bad customer service experience, right?

But that's another thing is like, this is that, this is that mother syndrome where it's like, you never call me.
It's like the phone works two ways.

VOICEOVER (15:36):
It's also like,

if this person's just staring at you, like, then can you just give the grace of being like, hi, hi, you can say that in a shady tone,

right?

But you're just going to like, I love you.

I love you.
I love you.
But

are you going to say hi?
Right?
Um, so, I mean, I don't know.
Like, the spelling grammar is fine here.
Humor, I just think it's funny tobe so upset that they didn't say hi.
Right.
Um, common fluke, typical.
I mean, I'm sure there's morethan one girl that works here.
Do you think they're all like this?

I'm sure, like, maybe, and I'm sure this is probably, I kind of do believe that this is probably the vibe.

I kind of think it might be the
vibe, too.
Yeah.
Also, I wonder, like, how busy it is.
Like, this isn't, like, This isn't like, um,like if you go to like Sprinkles Cupcakes, like that's a culture and a vibe, like, Totally.
I feel like this might just be like a momand pop where they're like really good at being chocolatiers and like maybe the customer service could be ratcheted up.

(16:37):
I don't know.

Yeah.

Okay, so

And then the ultimate impact, like, I'm still going.

I think I would still go too, especially because I don't need to be spoken to.
Agree, same.
I also am just the person to be like,Hi, like, if I'm uncomfortable in the silence, I'm going to break the silence.
I'm not going to, like, crossmy arms and be indignant.
And if the

attitude is not enough to make the food taste bad, I'm in.

Good point.
I mean, I think I could crown Lindsay.
How do you feel?

Yes, let's do it.

Okay, so, Chelsey and I each have our own set of 0 5 crown cards, and in an effort to be fair and not influenced by one another, we're going to play a game.
We're going to simultaneously reveal our ratings.
The Queens are tabulating.
Time for school.

Okay, interesting.
I'm holding up two crowns,Trey's holding up one crown.
Maybe I was a little too generous with mytwo crowns, but I'm going to stick with it.
I mean, I think like thespelling and grammar was good.
It wasn't too long.
It had definitely had a clear point of view interms of this narrative about customer service.
That's where the two crowns are coming from.

(17:49):
They didn't give it one star.
They gave it two stars.
So I throw them a little bitof more of a bone for that.
But, I don't know that it's the most valuablereview at the end of the day, uh, I don't think it's gonna keep me from going, which typically a two star, one star would, so for that reason, I could only give Lindsay two crowns, plus, are we, like, gonna keep bragging about working in the food industry, I don't know, doesn't need to always apply, so that was why I gave it two crowns, why did you give Lindsay's review one crown?

Well, I wanted to give two crowns since Lindsay gave two stars, but I actually think it's less valuable than that.
Like there's nothing about the chocolates thatI don't know if they're homemade chocolates.
I don't know if they're Belgian chocolates.
I don't know if they're like macaroons.
I don't like, there's nothingabout the store or the product.
They just say that they're delicious, which islike, I love you, but I mean, this is literally an I love you, but review, it's so random.

(18:49):
Also, it doesn't land as much of a bigdeal to me as it does to Lindsey, but, you know, it's a valid opinion for Lindsey.
I just don't, like, I don't think there's muchmeat on this bone, and, Even to like push back on my original point, like, I understand why you would say I work in customer service, so I understand what it is to like give good customer service and this like so misses the mark, but they don't even really go into that detail.

(19:17):
They just sort of randomly say it and it's sortof like, okay, so you want me to know you're an expert, but like, I don't feel like I just I don't think that I don't find the worker to be ignorant like I mean I guess but like I don't know I think it's kind of silly I think it is very funny to me that Lindsay took the time to write a review on this mom and pop chocolate shop that like if they really love them and they keep going if they do go back like I know that Macri is gonna know who Lindsay A is and be like you left me a two star review like I'm gonna spit on your chocolate I mean I'm not gonna say that Macri does that because I'm sure Macri is innocent here but sure you Yeah, there could always be a little more kindness.

(19:56):
We're more and more aware of that everyday that we're all alive in this world.
Yeah.
Um, so one crown, two crown, it'sjust chocolate and chocolate is good.
Chocolate gives you endorphins and endorphinsmake you happy and happy people don't kill people.

That's right.
Miscongeniality.

Well, all right, my queen, we've done it.
We have reached the mostregal portion of our show.
Chelsey, Who are you inducting today, or

My Royal Highness?
Thank you so much for asking, Trey.
So I think we're in the clear because thisepisode is going to definitely air after my mom's birthday, but my mom has a big birthday coming up.
And I had shout out to AaronSchroeder, who was incredible.
Also like many Royal Highness.
Within the Royal Highness who designed thesebeautiful, um, She'll have a beautiful t shirt design for my mom's special birthday.

(20:55):
And I want to give a special shoutout, Royal Highness, to Alex at LADTG.
He is so incredible.
He did such a good job printing theshirts, took so much care, spoke with me on the phone, ran me through the entire process of exactly what he does, how he gets things to really pop and look good.

(21:15):
He's just someone that really cares abouthis business, and you don't find that all the time, and I had such a great time interacting with him, I finally met him yesterday when I went to pick up the shirt, And I told him I'd give him a shout out on the podcast because it's not often that you have such incredible customer service in this day and age.
So if you have printing needs forsweatshirts, shirts, bags, anything like that, and you live in the L.

(21:38):
A.
area and possibly even if you don't live in the L.
A.
area, I would definitely recommendyou give Alex a call over at LADTG.
He is fantastic and I had to nominate you, Alex.
Thank you so much.
You are officially my Royal Highness, thank you.

LA, Los Angeles, DTG, Direct to Garment.
It's a type

of, it's like instead of silk screening you can do direct to garment.
Um, a lot of our merch, shout out toour merch if you haven't looked over on our merch, uh, now is the time.
I actually do like a lot of embroiderybecause sometimes DTG, it's like, it can fade or, you know, it's not like, you can't quality control as much.
Subs So that was why for me, I reallywanted to find a place that I could trust really knew what they were doing.

(22:31):
And when I spoke with Alex and he ranme through the whole process over the phone of the integrity that he has for this DTG process, I was like, I'm sold

that reminds me of like going to the beach as a little kid and like those iron on exactly for a shirt.
How far we've come.

Yeah, exactly.
Right.
Yeah.
Great induction.

Wonderful work, Alex.

Great work, Alex.
So appreciate you.

L A D T G.
That's fun to say.

Yeah, right?

We did it, Queen.
That is another round on the R UA R Q Ferris Wheel of Ignorance.

I love you, but.

I love you, but.
Thank you.
I love you, but.
Hello.

Hello.
Um, thank you for joining us today.
If you like what you heard, please, Trey andI have said it before, we will say it again.
It helps the show tremendously if youcan share it with a friend, share it with your loved ones, rate, review us, do all the things on all of the platforms.
We would really, really appreciate it.

And if you did not like what you heard, please do all of that mishegoss that Chelsey just said, but do it with an enemy.

Yes, sure.
Because you're probably not a great person.
And your enemies are my friends.
Okay,
on this week's after show, you guys, we are rating and reviewing a four star review for an Amazon product.

(24:01):
M Scan, face paint, one ounce white, what?
You're going to find out Trey, it's going to begood, and also Patreon, if you're listening to this, you're definitely going to want to take the time to watch this review, and that's all I'm going to say about it, and yeah, tune in.

I have some, I have some face paint stories I can't wait to talk about on the next show.
Well, but in the meantime, boy, ohboy, am I wondering why this was said.
Have I not talked about this before?
I feel like I've told this story before.
I don't think so.
But all six of us that were like thedancers had to share, had to shower in a communal shower that had six shower heads.

(24:49):
And it was like all together.
Me too.
But please, everyone, it's imperative.
Because we love you, but,make sure that you remember,

Ignore the haters, you're a queen, no buts about it,

gender nonspecific queen,

no buts about it, bye.
Sign up directly on Apple podcast tohear our weekly members only after show, unlock additional benefits when you become a Patreon member at ReviewThatReview.
com slash Patreon.
Follow us on all the socials at the review queensand join our mailing list@reviewthatreview.com.

(25:29):
Arc vetch line is open 247 at 1 8 5 0 review zero.
Don't be a ogana.
Call the kvetch line today.

I do feel like it is like something Regina George would say, like, I could, I could.
I love you.
It's, but.
Sweetie, I love you, butbangs went out ten years ago.

Well, it's like when she's like, I love your skirt.
Where'd you get it?
That's the ugliest effing

skirt I've ever seen.
That's the

ugliest effing skirt I've
ever seen in my life.

Um,
yeah.
Yeah.
Just don't do that.
If you're doing that, cut it.

No.
Yeah, it's not, it's no one wants to know.
It's not helping.
It's like
literally, if your intention is to soften the blow, It's not.
It's like a rev up.

If someone says I have good news and bad news, which do you want to hear first?
How do you answer that?

Probably bad news.

I want to hear the bad news first too.

Because I can't focus on the good news if I'm thinking about the bad news.

Right.
It's because I'm always waiting for the othershoe to drop, something I'm trying to get over.
So I'm like, if you tell me the good news first,I'm just going to be like worrying about what

What the bad

news is.
Agreed.
All right, Queens, we'll see you Friday.
Love ya.
See you

Friday!
ReviewThatReview.
com slash patreon.
Bye!
Bye!

Thanks for watching, Queens!
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191: Chocolate Shop - 2 Star Review

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