195: Chiropractor - 1 Star Review - Review That Review with Chelsey and Trey

Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
VOICEOVER: Everybody's got an opinion, Every (00:01):
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Californian andVirginian, It's so hard to tell who
to trust and who toignore, Someone's gotta settle the
score., Trey andChelsey will help you choose, Whose
views win which oneslose, Online haters are coming for you,

(00:24):
Baby, it's time toReview That Review!

TREY GERRALD (00:31):
Hello.
Well, hello, andwelcome to Review That Review.
We are the podcastthat is dedicated to reviewing.
Reviews.
That isChelsey Donn.
And

CHELSEY DONN (00:45):
that is Trey Gerald.

TREY GERRALD: But you can just (00:48):
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call us, TheReview Queens.

And it's your turn this week, Trey.
I'm sure you'redying to get
something offyour chest.
And I'm dying tolisten to you.
So let me know,would you like to?
Ledge a complaint.

TREY GERRALD: Why yes, I would love to. (01:05):
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So today I want totalk about When you are at a grocery
store, when you'reat a shopping mall, when you are at a
Walmart, anytimeyou have a shopping cart, and for
whatever reason,you get the cart that has the really
loud squeaky wheel,or it can just be the defective
wheel, where it'slike, TheFNDC.

(01:25):
com For whateverreason that one in the left corner in
the front like can'tget on alignment, and then you're just
like, whoa Less thatbecause immediately when you go to pull
that one, you'regonna move it.
I want to talk aboutthe one that's like
Because it's likeyou sort of are like, okay, maybe

(01:46):
this will stop maybelike As I like get into the flow it
will like WD 40itself like through the spirit of magic
or something andthen you're just like going along
and then like you'relike grabbing for milk and then you
start to notice likeoh it's really loud and like people are
like Watching mearrive, they're, they're seeing me

(02:08):
from a distance andthen like they're starting to talk
about me And thenI get like really paranoid because
I always feel likepeople are looking at me and people
like have negativeopinions Of me just existing So then
when you add tothat like a really loud Squeaky thing
which like I havenothing to do with like I just picked
this cart likeThat's, you know, like Schadenfreude
or whatever, butlike, I, this, this actually happened

(02:31):
the other day,but it wasn't me.
It was someone else.
And so I could,a stranger.
So I heard thislike, hi, pitched Christian Chenoweth
Soprano and like,was trying to like, find it.
And then like, I'mlike glaring at the person, like,
why didn't youchange the car?
Like, I can hearyou all over this big lot.

(02:51):
Like, why have younot changed it?
Like, if it'sannoying for
me, it must beannoying for you.
That's my complaint.
I don't knowthe solution.
Like, I don'tthink that it's a retail worker's
job to like WD 40all their wheels.
But like, ifyou have a crazy defective one
that's loud enoughto be disruptive, like, I don't know,

(03:12):
maybe put it in theback of the line?
I don't know.
Um, that'smy complaint.
I just, I reallyhad to get that out in the open.
It's really beenbothering me.
Uh, can you relate?

CHELSEY DONN: Oh my God, I can totally relate. (03:24):
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And I hear youbecause it's like, I know you're
like, Oh, whywouldn't you just return the cart?
But sometimesit's like, You get too far with it.
You knowwhat I mean?
It's like, I'min the store.
I just like, I needto get the thing.
I only like threethings to get, but like, it's just
annoying becauseeveryone is going to stare at you.

(03:44):
Everyone's like,you're obnoxious.
Everyone's like,you're causing noise pollution.
But you'realso like, it's not my fault.
Like I didn'tmake this cart.
I didn't do this.
I'm justliving my life.
And now I have todeal with this.
I'm a victim ofthe situation.
I'm the one dealingwith this, but I'm also the one
that's producingthis horrible,
like nails on achalkboard sound.

(04:06):
So it's like,it's a conundrum.
I do sort ofthink that the store should
pull these, but Idon't know when.
I don't know when.
Like, when dothese things occur?
It's gottabe gradual.
Like, wehad to know.
We had to have alead up to this.

TREY GERRALD: Honestly, I imagine it's like when it (04:20):
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gets left outsideand there's been like a rainstorm.

Maybe.

And then it's just
like, I don't knowhow to squeaks.
What are squeaks?
What is that?
What are squeaks?
Have you ever hadto um, I think if

you are, it does need maybe a WD 40, like
it's like rustinga little, It has to be lubricated

TREY GERRALD: wheel's (04:38):
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CHELSEY DONN: not like, you (04:38):
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know, making itsrotation cleanly,

TREY GERRALD: Have you ever WD 40'd the hinges (04:41):
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on a door insideof your house?

CHELSEY DONN: I've never WD 40'd a thing in my (04:45):
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life, personally,Oh my god,

first of all, it smells so good, That's weird.
It smells very good.

CHELSEY DONN: Like a gasoline kind of way. (04:52):
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Like somepeople like to smell gasoline.

Yes, but I do think that gasoline actually
is like acidic andbad smelling, but
like some peopleare pleased by it.
I do think the scentof WD 40 is like
a pleasing aroma,which is very weird.
Would it kill

CHELSEY DONN: you probably if you sniffed it? (05:07):
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It's

TREY GERRALD: probably not good for you. (05:09):
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It's probablysomething
teenagers huffwith or something.
Exactly.
It doesn't

sound like a good thing
to be sniffing,but it's enough.
But some of

TREY GERRALD: them come with (05:16):
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like you stickthe little like.
Like a redcoffee stirrer,

and it's like, Exactly.
I feel like acoffee star on the end of it.
My grandfather,who should rest in peace, used to
like come to thehouse and visit and he was the one
that would WD 40like everything,
you know, he wasjust a handy guy.
So he would bethe one that
was tweakingeverything for us.
So it's like,I've never done it myself.

TREY GERRALD: It's definitely, I don't really (05:39):
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CHELSEY DONN: get how it works, to be honest. (05:40):
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It's like a oil that lubricates that
so that it likecan move quicker without brushing it.
It's like whenyou get like a knee replacement.
They like put thepiece in so your
bones aren't againsteach other anymore.

CHELSEY DONN: Right, right. (05:54):
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It is a

TREY GERRALD: dad thing. (05:55):
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I feel like evenmy father, like for years, my sister
has three kids andlike the rocking chair is squeaky.
And like for years,it's like, I keep meaning to bring
the WD 40, butit's like, you can't just like buy
it on Amazon andget it delivered
tomorrow and thendo it yourself.
No, I know you can,but I'm saying like,
you can't just likefix it yourself.
Like it's onlyfor fathers.

(06:17):
Right.

CHELSEY DONN: Yeah, we need a father to come in. (06:18):
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We need tohire a father.
At least.
When you come upwith a complaint that I'm like, Oh my
God, I should havethought of that.
I'm like a littlebit jealous.
Like I shouldhave thought of that myself.
But then also I'mlike, well, it's so universal.
It just meansthat Hopefully our listeners can relate
to these complaints,and I certainly
can, so add itto the ledger.

Well, Chelsey, should
we jump into anonline review?

CHELSEY DONN: Let's do (06:43):
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it.
But before wedo, if you are
loving the show,please subscribe.
Please be sure tohit that subscribe button, give us
a like if you'rehaving fun, drop a comment below
to let us knowwhat's making you
laugh, or gasp, orcringe the most.

We love hearing your thoughts, it's
totally free, itreally helps us grow and keeps the
reviews coming yourway, so please.
Go ahead.
Do your thing.
Work your magic.

TREY GERRALD: Do your big one. (07:05):
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Speaking of.

CHELSEY DONN: Let's do (07:08):
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it.

CHELSEY DONN: Review That Review. (07:11):
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As your trustyReview Queens, we bring in reviews
from the internetthat we feel need to be inspected.

We read you a review, we break it down,
and then togetherwe rate the impact of that review on
a scale from zeroto five crowns.
This is a very regalprocess that we call Assess That Kvetch.
And Chelsey,I gotta know.
Please tell me.
Make theanticipation end.
What have yougot for us today?

CHELSEY DONN: All right, Trey. (07:44):
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Well, speaking ofcreaky, creaky.
Oh my God.
My jointsare so achy.
Oh my goodness.
What am I goingto do with myself today?
We are rating andreviewing a one star review from Google
Reviews for RouganiFamily Chiropractic
in SaratogaCounty, New York.

(08:07):
So we'regoing to the chiropractor today.
This review iswritten by Sam Q.
This is absolutelythe best
chiropractor in theCapital District.
Dr.
Rougani isa blessing.

(08:29):
I came to hisoffice with extreme chronic back pain
and a mistrust Forchiropractors, not only did he ease
my mind, but hecompletely took away my back pain.
He didn't forceany adjustments or techniques I wasn't

(08:51):
comfortable withand really listened to my concerns.
Now I willOnly see Dr.
Rougani, I recommendhim to all my family, friends,
and anyone Imeet experiencing back issues,

(09:14):
Unfortunately, Dr.
Rougani has acantankerous face to his business,
His receptionist,Mary Ann, She is the first person
you must see whenyou enter and she is the self appointed

(09:34):
warden when makingan appointment upon leaving.
Dr.
Rougani is aloyal person, so I understand why
he keeps the oldbag around, but she is literally
a deterrent tohis business.
She's rude,unprofessional, and disrespectful,

(10:00):
If she doesn'tlike you, she lets you know,
With disgustingfaces, sighs, and an uncooperative
attitude whentrying to make future appointments.
She's so miserable,I sometimes prefer to deal with my
back pain thandeal with her.

(10:21):
If Rouganiinvested in online appointment access
that removedinteraction from this human form
of cancer, Thisplace would be a perfect score,
Rougani is beyond5 out of 5, but his receptionist leaves
me no choice to givea one star rating.

TREY GERRALD: Okay, so, I, okay. (10:51):
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I, okay, I feela little stumped because I so
hardcore can relateto this because I once did change a
primary care doctorbecause of how, my turn, quacking,

(11:13):
awful.

Yeah,

the receptionists were.
Okay.
It's very funnybecause Sam Q really has expressed, I
mean, they, thisis like blowing for this doctor
that they callthem a blessing.
They completely tookaway the back pain.
I mean, that islike Messiah work.

CHELSEY DONN: Totally. (11:36):
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TREY GERRALD: that they are so willing to bend over (11:37):
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backwards to likemake the excuse that like this doctor
is so loyal thatlike they won't get rid of this human
cancer that is likethat is quite uh

that's quite a statement

yeah that's not even a
read that's likeoutrageous um
and and it is funnybecause i do feel like reception and
like I feel likemore and more in today's culture,
there's likesecurity guards, like before you
even would get toa receptionist, or maybe that's
just because likewe live in big cities, but like

(12:19):
they really can turnyour frown, your smile upside down,
like the power, Imean, it's like the classic stereotype
of, of like a DMVworker, like if a receptionist
is not into it,that, that kills it, that ruins it.
That can just

CHELSEY DONN: ruin the (12:38):
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TREY GERRALD: whole thing. (12:38):
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I mean.
Even when I thinkabout my dentist that I loved, when
I think about mynew doctor, they have those, like,
wacky character,like, sassy ladies as the receptionist.
It's so much aboutthe experience, like, It cannot
be underestimatedthe power of the receptionist.
So I am onSam's side.

(13:02):
Mm, okay.
It it is awild, this is a wild review.
It,

it is a wild review.
It seems like it'smiscalculated now.
Like the entirefirst two thirds of the review is, it is
a five star, clearlya five star review.

And they even circle back and say like,
they get all thepoints, it's just this human cancer.
But it don'tyou think that
this couldmaybe have been.
a phoneconversation, or an in person
conversation,or an email?
Well, not a

CHELSEY DONN: phone conversation, because if (13:29):
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they call, theyprobably get,

TREY GERRALD: you know, (13:32):
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they get, um, Marianne,

which I want to say, if there is any name
that does not matchthe description, Marianne.

Why?
Because Mariannesounds nice.
Marianne

sounds like Pollyanna.

Yeah.

TREY GERRALD: But my point is like, do you think (13:50):
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that Sam has hada conversation
with the doctorabout Marianne?
Do you think itwould have been more reasonable to
have a conversationbefore you blast and you actually
say the person'sname on Google?

Yeah, because I don't know ultimately
what you're hopingto get out of this.
Like, it sounds likeyou have a really good relationship
with this doctorand they're like a godsend to you.
And it does feellike we should have a conversation with
the doctor beforewe just Like, attribute a one star
to their business,which is, like,
gonna affect theiroverall, right?

(14:30):
And they're gonnaknow who you are, because they have

TREY GERRALD: records. (14:33):
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How many, like,I would imagine that there are
some letters inthe alphabet that have the least
names, and I wouldsay Q might be one of the lesser.
Well, it says

Sam's full name on Google.
I just like omitted.

So like, obviously,
like, they knowwho you are.
Also,

yeah,

it's so blazing and a lack of concern
about retaliation,which is not where I operate.
I'm so concernedthat like, it's so funny to me.
That's theentertainment to
me is like, Samdoesn't care.
Like, If you everwant to go back,
you say like, you'reonly going here now.
Well, what are yougoing to do the next time you go?

(15:10):
Because Marianneis going to.
If you thoughtMarianne was a quack before.

CHELSEY DONN: What do you think she's going to? (15:14):
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How is she going tobehave now that she
sees this reviewfrom you, Sam?

TREY GERRALD: Now that I would (15:18):
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say Marianne ismaybe justified.
And coming atyou sideways.

And being a little cantankerous, which
I do wonder, becauseat one point, Sam did mention, like,
if Marianne doesn'tlike you, watch out, which almost makes
me wonder, again,not that I want to
be victim blaminghere, but why?
Like, Sam,obviously, you
have a sharptongue, right?

(15:42):
So, you maybepissed off the wrong person, Sam.

TREY GERRALD: If you're this biting behind (15:47):
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your keyboard, howis your tongue?

I mean, maybe Marianne is cantankerous,
but maybe Mariannealso Has a little bit of a grudge
against you becausemaybe you said something nasty.
I don't know.
I wouldn't putit past you.
I think someof the language
is very extremewhile it's funny.
Yeah, I agree.
Um,

CHELSEY DONN: I think calling (16:08):
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someone human canceris pretty extreme.
Like we said,what else did we, did we call her?
An old

bag.

CHELSEY DONN: An old bag. (16:15):
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Keeps the oldbag around.

TREY GERRALD: And does she say, (16:19):
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sorry, does Sam sayat the beginning?

Yeah.

TREY GERRALD: Cantankerous face. (16:22):
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What is the wordafter cantankerous?

Faith.

TREY GERRALD: Oh my gosh. (16:28):
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Human cancer.
But

CHELSEY DONN: no, faith for his business. (16:32):
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Cantankerous faith.
Unfortunately hascantankerous faith for his business.

Oh, also, I feel like the most shady is
like, perhaps thedoctor should go the way of, uh, like
toothpaste assemblylines and just get a
robot and eliminateany human work.
Let's just get anonline portal so
we can eliminateMarianne's job.
I mean, it'ssuch a wild take.

But also like, yeah, I mean, I think that
that is one of thethings as much as it's annoying to
have to use theseonline portals.
And I believe fan,a fan of the show, Jenny H called in
and left a voicemailabout how annoying
these like portalsare for doctors.
However, insituations like this, it would

(17:19):
be nice to havean alternative.
If I really likedthe doctor and I just don't
want to have todeal with this.
I don't think it'sa terrible idea to
be like, if you hadan online portal.
Or Calen calendarlytype thing.
Yeah.
Where I couldjust schedule my own appointment.
Like that wouldbe better.
And if like there'sbenefit and maybe you can, you can
keep the old bagaround and those of us who are on the

(17:43):
SHIT list don't needto deal with her.
I don't know.
It's not a badidea, but I'm, I'm struggling with
this because atthe end of the day.
The doctor seemsfantastic and
you're reallygiving them a ding.
Is this worth aone star because of this one element?

I know the one star seems really severe.
Like, is Mariannethat bad?
I

CHELSEY DONN: feel like a three (18:08):
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TREY GERRALD: star, maybe? (18:09):
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Right, me too.

CHELSEY DONN: Like, I feel like a one star feels (18:11):
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TREY GERRALD: extreme. (18:14):
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CHELSEY DONN: Because, like, Are you not (18:16):
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gonna go back tothis doctor now?
I mean, it soundslike you are.
Like, you said that.
You said, like,you wouldn't go anywhere else.
Like, this is, I,you'll, you'll only see this doctor.
So why are youhurting the doctor?
You're hurting.
You're hurting him.

TREY GERRALD: I'm worried for that next visit. (18:33):
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Um, all right.
Well, okay.
What is the value,new and unique information here?

Oh my god, if I go to Dr.
Rougani, the firstthing that I'm doing is I'm like stopping
by Dunkin Donuts,I'm getting like a box of coffee,
I'm getting a dozendonut munchkins, whatever it is, and
I am giving it toMarianne as soon as I walk in, and I'm
gonna suck up toMarianne so hard, because I do not
want to be on herbad list, because you know what?

(19:07):
When you, and I'vebeen there, have a chiropractic
emergency, and youneed to be seen, You want the person
that works receptionto be like, you
know what, I'llsqueeze you in.
Yeah, let me help.

Yeah.
And also likewe've, we've said it already, but like
the doctor itselfis tremendous.

The doctor's good.

TREY GERRALD: Uh, yeah. (19:26):
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What's spellinggrammar like?

We did have a few grammatical errors
throughout, notlike huge, but like just missing
a word, little wordhere and there.

I mean, we talked about this
uncertainty aboutthe truthful shadiness, like,
and like, is there alack of disclosure?
Like, is there areason Marianne doesn't like you?
If you're qualifyingthat if Marianne
doesn't like you,you get this.
Um, but is thatvictim blaming blame me?
I don't, I thinkthis is incredibly shady, but I

(19:59):
also think I kindof do believe it regardless.
They say therethat Marianne is unprofessional,
which it isa job, like.
You do have tobe pleasant.
Like, you know,that's a major
problem with workingin customer service.
Yeah.
Um,

(20:21):
I don't, I don'tknow what I think about Truthful
Shady because itjust seems to, it's definitely shady.
And it'slike, I mean,

I think it's truthful in the sense that
like, obviously Samis so opinionated
that I'm going totake his opinion.
For the fact thatthe doctor is good to heart.
So it is like, Ifeel like that's truthful, but
it's undeniablyshady as well.

Yeah.

Right.

TREY GERRALD: Do you think this is typical? (20:51):
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I honestly probably like I think I
probably Mariannehas like a lot
of haters Iwould imagine I

would imagine too it's written in a way
that it feels likethere's no question this is what is so

I was humored and entertained by the
flip like I didn'tsee the first I thought okay I'm
gonna bring thisin and this is just gonna be a review
where it's like Whydid you do that?
This is aglowing review.
It could have beena review queen,
but you likescored it wrong.
And then when ittook the turn, that was exciting to me.

Yeah.

CHELSEY DONN: And surprising. (21:30):
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And I think thatthat's where the entertainment is.
So I do thinkthere's some entertainment.
And then ultimately,what's the impact?
Well,

TREY GERRALD: that's where I'm a little confused for (21:40):
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crowning, becauseI'm trying to figure out, is it biased of
me to think that Onestar is too extreme?
Or like, wouldit keep, would Marianne keep
me from going tosomeone that would
take my back paincompletely away?

(22:01):
I don't know.

CHELSEY DONN: I guess we'll, (22:02):
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we'll define thatwhen we crown.

TREY GERRALD: Yeah, I think I can crown, you ready? (22:04):
undefined
I

CHELSEY DONN: can crown, I'm ready, yeah. (22:06):
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So, Chelsey and I each have our own set of
zero to five crowncards, and in an effort to be fair
and not influencedby one another, we
will simultaneouslyreveal our rating.

CHELSEY DONN: The queens are tabulating. (22:18):
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Okay, interesting,I'm holding up two crowns, Trey,
you're holdingup three crowns.
Trey, you go first.
Tell us why threecrowns for Sam.

Well, I'm saying three crowns because
I don't want to,um, diminish the impact that Sam
is saying is trueof Marianne's personality here.
So I do think itcould have been a conversation.
Maybe it has, andthat's why they've gone public with it.

(22:54):
I love the brazen,uh, I love You
know, I don'tgive a bleep.
So I don't know.
It's just like, it'svaluable, but it's a negative because
I'm getting that thedoctor is amazing.
But like, this isreally complicated.
Would it keepme from going?
Probably not.
I would, I wouldgo and I would be armed to like, don't

(23:18):
take a personaland like, maybe Marianne was fired.
I mean, who knows?
So, I said three,because there's value, I think
it's a littleincorrect, but I
also have an input,so, I don't know.
Why did you say two?

I really just feel like it's kind of
incorrectly marked,I don't think that this is a one star
review for thedoctor, right?
I understandknocking off a couple crowns
because at theend of the day, the doctor is
responsible for whothey hire and who is the quote unquote
cantankerous face oftheir business, but I don't think that

(23:52):
this is a one starreview, so I can't really give it more
than two crowns, Idon't think it would stop me from going,
but I am glad that Iknow these details, And so that's where
the two crownsare coming from.
Like I, like yousaid, I'm armed.
I know how to getinto Marianne, like get on, I
want to get onher good side.
I got to get onthe, I can't get on the naughty list.

(24:13):
I got to get onthe nice list.
So because ofthat, two crowns.

TREY GERRALD: Yeah, heard. (24:17):
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Fun review.
Good job.

CHELSEY DONN: Thank you. (24:21):
undefined
Thank you.
Okay, Trey.
Well, I thinkwe've done it.
I think we'vereached the most
regal portionof our show.
Let us know who areyou inducting for?
My Royal Highness.

Today, I need to induct.
This is somethingthat Anytime I'm sick, I like have
this thought of,wow, you're never
grateful whenyou're not, not
sick.
So today I want us to all come together,
hold hands, doa little hum.
And if you are ingood health at this current moment, if
you don't have atickle in the back of your throat, if

(25:01):
you don't have apost nasal drip, if you don't have any
big problems, let'sactually right now, pause, be grateful.
Today, I'm inreally good health.
Because theminute you're not, you're going to
be like, dang,I really didn't take advantage
of the fact thatlike, I don't
have a poundingheadache today.
And when Idon't, I don't think about it.

(25:23):
But now that I'msuffering, I'm realizing all the
times I haven'tbeen grateful.
So, being gratefulin the moment of not being under
the weather, that,that deserves five crowns.
So, today I aminducting that feeling of being
thankful whenyou actually are
not sick, as MyRoyal Highness.

I love that, Trey, we've really like, I've
gone philosophicalwith these Royal Highnesses
lately and I'mfeeling that.
I appreciate that.
Thank you.
Great induction,Queen.

TREY GERRALD: Thank you. (25:56):
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Well, we didit, Queen.
That is anotherround on the R U A R Q Ferris Wheel
of I'm an Old Bagof Bones, Warden.

Thank you for joining us.
If you like whatyou heard, please tell a friend.

If you did not like what
you heard, pleasetell an enemy.
A

CHELSEY DONN: cantankerous enemy. (26:16):
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On today's After Show Pod, Chelsey, you
and I are goingto be rating and reviewing a
One Star GoogleReview, sounds
familiar, or a BestWestern Review.
And WhitePlains, New York.

Wow.
Okay.
I wonder whythis was said.
I think so.
Like I think aboutthe fact that I used to always
get the chickenCaesar salad from
Applebee's and Iwould like love it.
But at the sametime, I was like, this is not chicken.
Like, I like it,whatever it is,
like it tastesgood, but like.
It's closer torubber than it is to chicken.

Well, that's America for you, baby.

CHELSEY DONN: I know. (26:58):
undefined

TREY GERRALD: Gee willikers, I wonder why as well. (26:59):
undefined
But please remember.

CHELSEY DONN: Ignore the haters. (27:07):
undefined

TREY GERRALD: You're a queen. (27:09):
undefined
Gendernon-specific queen.
That's right.

CHELSEY DONN: Love you. (27:13):
undefined

Bye.
Love y'all.
Bye.
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CHELSEY DONN: Oh my goodness. (27:48):
undefined

TREY GERRALD: I wonder where Marianna is today. (27:50):
undefined

How do you feel about chiropractors, Digo?

TREY GERRALD: I've never (27:56):
undefined
been, but I lovechiropractic videos.

Okay.
I've definitelybeen.
I have achiropractor out here that is
like, has been alifesaver for me,
like walked inexcruciating pain.
Shout out to Dr.
Moravati.
If you're in LA,

TREY GERRALD: who's Dr. (28:10):
undefined
Moravati'sreceptionist.

CHELSEY DONN: She's always been nice to me. (28:14):
undefined

Well, don't make her mad.

I certainly will not.

Bye.

Bye.

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195: Chiropractor - 1 Star Review

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}195: Chiropractor - 1 Star Review