Episode 44: Wedding Dresses 1 vs 5 Stars

Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
VOICEOVER (00:01):
[Theme Song!]

Chelsey Donn (00:30):
Hello

Trey Gerrald (00:32):
hi there, Chelsey and Hello listeners.
Welcome to Review That.
Review the podcast dedicated to reviewing

reviews!
We're just like Siskel and Ebert only insteadof reviewing cinematic, masterpieces, we rate and review those hilarious scathing and sometimes suspicious online reviews.

that's Chelsey Donn

And that's Trey Gerrald.

and
together, we
are...

VOICEOVER (00:55):
The Review Queens!

If you want to support our show while getting bonus and exclusive content simultaneously, including our members only after show podcast.
Go ahead and visit our patreon Pageat patreon.com/ReviewThatReview
Chelsey.
How are ya?

I am good.
I'm burning the candle on all of theends and you know, but it's good.
I'm so happy.
I'm always happy to be here with you.
Try.
This is like the cherry on top of every day.
I mean that

San Tino's cherries.

not cherries of fire.
Cherry is like a delicioussundae with a cherry on top.

Yes.
I enjoy being here as well.
And we enjoy all of you for joining us.
Chelsey, is there any, um, anythingthat is like ruffling your feathers at the moment that you aren't enjoying?
Tell us, is there somethingthat you would like to.

VOICEOVER (01:53):
Lodge A Complaint.

About,

Yeah.
Listen, I don't know who my beef is with here.
Okay.
And like it's nature probably and trees youknow, when you're walking on the sidewalk and then all of a sudden, one of the like sidewalk pieces, I don't know what we call them is like raised out of nowhere.
And you trip.

(02:17):
I don't know why it's like,you know, some people like.
I think like unlucky where if there'sgum on the floor, like they're going to be the one that steps in it.
Or if there's poop, there's goingto be the one that steps in it.
Like if, if there is a rise in the sidewalk,when I'm, I am going to be the one that at, and sometimes it's like a greediness, especially in LA, like I don't, I get it.

(02:39):
I think I might be an earthquaketree root thing, but sometimes it's like, somebody has got to intervene.
Why is nobody intervened?

I think that is like a taxpayer thing.
Right?
I do know that my actually, I talked aboutthem, uh, on like two episodes ago, my friends that live in Inglewood in LA, one of them.
works for the city and they likerepave potholes and stuff like that.
That's like the division of like what yourcity taxes are going to, but yes, it is very, um, how, how amazing our tree roots.

(03:16):
They literally can break up cement.

I know, like we need the trees.
I love the tree.
It's like, listen, I don'tthink it's the tree's fault.
I think it's our fault.
You know, like somebodyshould take care of the trees.
The trees are just there being trees,providing oxygen, doing their thing.
You know, we're the ones that have to take careof them and take care of the streets so that people like me don't trip every fourth step.

That is like a funny thing, especially in Manhattan, like the constant awareness that you sort of have vibrating at like a level one without recognizing like the cement you're walking upon as not going to be even like, it is just sort of always rumbling underneath, like be mindful of this.

yeah, what's your complaint?
Try lay it on us.

Well, I had one written down and then literally minutes before we started recording this other thing happened to me that I'm going to do instead, I needed to lodge a complaint against knocking anything over that has liquid in it.
And it spills out.
humiliating and embarrassing.
When you knock over a cup at a restaurantand then like everyone turns and looks and it's like, no, one's going to die from the mess that's just been made.

(04:28):
But it's very humiliating.
It's like being dumb.
Like suddenly everyone looks at you and likegives you that little look like, oh, you idiot.
Like.
But it just happened to me on my deskbecause I have this very expensive Reed diffuser that I forgot about.
This is from my favorite apothecaryand cold spring, New York.
I just opened it yesterday throughout the week.

(04:49):
I store my microphone behind my monitor.
So I was wheeling it around and I haveknocked over my cup of water multiple times.
So I knew to hold my water.
So my water wouldn't spill,but what didn't, you know.
this new Reed diffuser literally fell over.

Ah,

That's probably was $40

Oh, no.

wasted literally one quarter of that.

Oh no.
Oh, that's the worst.

and it's really the worst.
because there's no one to blame,but me, but oh, I just hate

I'm sure we can find someone else to blame, um,

I need to know for my mental health.
Oh, I hate you gravity.

yeah.
It's gravity's fault.

I think it's Murphy again.

It could be Murphy.

Murphy's law.
How dare you?

So does the room smell nice at least, you know, because of whatever spilled out.

Yeah, I mean, that's my hope is that it's going to saturate the wood Of my desk and it'll smell really nice for a while, but you know, it's concentrated.
So has a harder stench than it whenit just diffuses through the reeds.
So it

Right.
It's not as

little metallic right now, like,

Uh,

yeah, but

I hate that that sucks.
That's so upsetting.
I hate whenever I smell anything over at all, Iwas watching an episode of curb and it sort of reminds me of that because I feel like as you get older, you know, like if you knock something over.
Everybody's looking at you, likeyou're like senile or something, like what's wrong with that person.

(06:20):
Cause they knocked everythingover and it is interesting.
Cause it's like, if you're young and youknock something over your slim muscle, you know, if you're old and you knock something over senile you're Shamiel

you know what?
I'm referencing

she'll meal.
She'll

It's all to that

Yeah.
Like, yeah, like you're senile.
Right.
And if you're our age, it's just, I dunno.

Well, similar to your complaint now, if an old person falls, we just think they're going to break a hip.

Right.

That's the first thought that comes to mind?

Yeah.
If I fall, they're just like, oh no, I don't know.
Like, I just feel like when I fall it'sit's like scarier because I'm a fat person and they're like, what's gonna happen.
I don't know.
That's just like people.
Yeah, for sure.
It's like, I have this thing.
I know this is a little bit of atangent, but every time I go to a restaurant, I always check the chair.
Like I like wiggle the chair a little bitbecause I'm like, if I sit on the chair,

And at

And I break the chair.
It looks a lot different.

That is, that is like a wild, deep trauma response.
you chair in your life or something?

my God.
Yes, I

So there we go.

well, I had a moment when I was taking a stand up comedy class of all things where I know, I know where I sat on.
This is so embarrassing.
I sat on one of those like white plasticlawn chairs, because it was one of those, you know, studios in New York that just looks like it has all the donated chair.

(07:51):
So I happened to be left with this lawnchair and I sat on it and I could feel the legs of the chair, like bending under, and it did, I didn't fall.
I just sort of like jumped up, likeright away so that I wouldn't fall.
But like everybody in the class sort of knew.
What was going on.

(08:12):
And then every other class, after that, therewas one chair that was like a beautiful, nice grandfather chair that clearly was in somebody's living room that maybe died and donated it to the company's studio.
And so every single time I would arrive at class,even if I was late, that chair was waiting for me.

(08:32):
Yeah.
I know.
Ah, perks, you know, what can I say?

Everyone was looking out for you.

Everyone was like, you know what?
Let's let's give her the nice chair.

But those lawn chair, things, those that happens all the time, that.
isn't

Okay, good.

the structural integrity of those plastic chairs commonly wore, especially if they've in the weather for a long time.
Yes.
I've experienced that as

Oh, good.
Okay.
That makes me feel better.
Thank you.

All right.
Well,

at that.
That was like a bonus.
That was like a bonus.
Exhale.

feel like that, felt like one of our after-show chats.

Well, there you go.
If you're wondering

All right,

of that in

let's go forward and Chelsey.
Are you ready to go head?

Oh my God.
I'm so ready.
Let's go

Whew.
Yes, queen less.

VOICEOVER (09:18):
Assess That Kvetch.

All right.
So today is another vs episode.
And today Chelsey and I are going to coverboth a one-star review and a five star review from TheKnot.com on the same topic, which today is Pronovias bridal salon.

That's right for this versus episode, Trey is reading the five star and I am reading the one-star.
So to determine who reads first,we got to flip that quota.
I think it's my turn to guess.

Yes,

Okay.
Heads.

it's tails.

Okay.
I was on a little bit of a streak.
Okay, great.
So that means that we are going tohear the five star review first.

All right.
So today we're covering thebridal salon: Pronovias.
Pronovias is a wedding dressboutique situated in New York city.
Originally it opened in 1922as a Barcelona boutique.
The store evolved into an internationalfranchise with over 4,000 points of sale and over 100 countries.

(10:24):
It has earned a reputation forproviding customers with a seamless and sensational shopping experience that allows every bride to feel like royalty.

We know nothing about that.

So at the time of recording, there are 117 reviews for Pronovias on TheKnot with an average score of 3.6 out of five.
They were a 2014 pick forTheKnots best of wedding award.
So with all of that background info, let's getinto this versus a battle on wedding gowns.

VOICEOVER (11:05):
Review That Review.

All right.
So today I am reading the five starfrom TheKnot.com and this is a Review written by Michelle C for Pronovias.

Canopius in Barcelona.
Oh, wait, wait, wait.
Pronovias Novia is Novia, likehas a wife, wife in Spanish Novia.

it's like probably like for the wives or whatever.

Yeah, like for the wives.
Wow.
so happy that we just figure that

I be saying no,

Novia means wife.

Okay.
I don't know, whatever.

Pronovias

All right.

Okay.

and here's the Review!.
I said yes to the dress and itwas the best experience ever.
I have to say I chose my dress and bridal salonbefore reading any reviews because I fell in love with a particular dress that I had seen online.

(12:09):
After reading the reviews for Pronovias, I wasdefinitely a little nervous that this was the place I chose because the reviews were awful.
Well, it taught me not to believe everything youread because they couldn't have been more wrong.
I was at their flagship store in New York,four separate times for my initial try-on and then three fitting appointments.

(12:37):
Each time I was in and out, they took meon time for all of my appointments, and couldn't have been more helpful with ordering my dress and setting up future fittings.
Mu dress arrived on time, even inthe middle of a worldwide Pandemic.
My seamstress Mauritz was the sweetest ladyand did a fantastic job altering my dress.

(13:03):
She even made me a matchingface mask from the extra fabric.
Clara, the manager was amazing and veryknowledgeable about all things bridal!
Overall.
It was an excellent experience and I wouldhighly recommend getting your dress here.
And this was written October 21st, 2020.

(13:28):
So that was right at a scary time.
Yeah.

That was a scary time.
I'm happy for Michelle, that she wasstill able to get married, you know?

Yeah,

All right.
So I, I like this.
Review!
what I find, what I find interesting aboutit is, you know, how they went there without reading the reviews was obviously as a Review Queen, I was like, oh, but that being said, they liked the dress they went in and then they were surprised by the Review!.

(14:01):
So that's interesting to me.

It is an interesting point to take when you're leaving a five star review, because it's sort of like, Look.
My experience is not indicativefrom all of the stories online.
And I'm going reference thatI see a sea of bad reviews.
Like I, I think there's value there.
It also sort of instantly makes mesuspicious that it's a planted Review!

(14:27):
because there's like leaning in sohard that like there were, there are negative reviews, but then I also think.
If this is truthful, which we'lldiscuss, I appreciate that.
They're like luck that wasn't my experience.
And I would wholeheartedly recommend

Yeah.
I don't know why, because, you know,usually I'm very sus, but like I do believe Michelle and I, I, I, I feel like this could be a totally authentic experience.
Like, oh, you're just sort oflooking through wedding dresses.
You happen to find it.
This is the location of it.
You call them up, you make an appointment.
And then later on, you know, you're kind ofGoogling to follow up and you're like, oh shoot.

(15:06):
Like, I can believe that narrative.
And because I can believe the narrative.
I like that Michelle is taking us throughthis process because maybe somebody else who's a little bit worried, but likes to dress from this store would be a little bit calmed down, you know, by Michelle's Review!.

that's a good point.

I mean, Michelle's not alone.
There are other five-star reviews here.
It is a three point.
What was it?
3.6.
So.
You know, it is a hard thing.
We, we deal with this all the time.
That's why we do the one and five, becauseit's like, some people are going to have a good experience and some people aren't.
And I think with weddings, it'sjust so hard because it's like the most important day of your life, you

stakes are the highest.
Yeah.

Yeah.

Actually, I think that does sway me on the truthful versus shady scale here because.
I believe that you would be just like lookingthrough wedding dresses online or just like on Instagram and you find one and you go to to see like who the manufacturer is and you find this boutique and you're like, Oh, no.

(16:16):
A'.
like if I were working for Pronovias and Iwanted to flush out some of the negatives, I probably wouldn't start with that narrative.
Cause it isn't saying that you're brand loyal.
You're just like obsessed with thestress and then you hunt it down.
You know?
I actually appreciate that.

Yeah, I appreciated that too.
And again, like I've, I've helped severalfriends pick out wedding dresses at this point.
And I know between all the Pinterestboards and stuff like that, like it's very believable to me that you would just find a dress and be like, where is this dress from?

Well, I do think that most people aren't like aware of bridal designers, unless you're like anticipating getting ready to be in the market for one, I think it's a niche, uh, fashion industry, you know?

Right.
It's not as identifiable.
if you're not somebody that's getting a

the world.

or an Oscar de LA Renta dress,

Because hypothetically you're getting married once, hopefully.
So it's not like something you'rekeeping tabs on constantly.
So you are sort of comingat it blind in many ways,

yeah.
I also liked that they gave specific names,so they give us more than just Mauritz.
I feel like there was another name in there as

Clara

Clara.
Okay.
Clara.
Yeah.
Who's

Oh, the one spelling grammar is M U instead of M Y my address arrived.
But other than that, it'sgorgeous and no other issues.

I liked the fact that they told us about the mask additions, especially now in today's day and age.
That's something that I guess, youknow, as part of the consideration,

Yeah, I think that's a really cute actually, I don't know if there's enough information to garner comment or fluke here.

Right.
Exactly.
That's what I'm sort of looking for.
Like, can I, how can I ascertained whetheror not, you know, other people are going to have this experience based on Michelle C.

I would imagine it might be common to look up reviews and feel nervous if, if there is a sea of not so positive ones,

Definitely.

like that might actually be pretty common.
So I appreciate Michelle mentioned it.

Yeah.
And she hit on a few points that were interesting.
I, I, I wonder if she was teeing up anything aboutthe negative reviews, because she talked about, you know, getting in and out how helpful they were and how sweet they were and knowledgeable.
So like hitting those points isinteresting and a little bit.

(18:39):
Maybe defensive of the store?

Yeah, I agree.
But I don't think there's muchhumor here, but I like the Review!
it feels level, head.

I agree.
All right.

I think I could crown this.
What do you think?

I think I can cry Michelle C last than.

All right.
So Chelsey and I each have our own set ofzero to five crown cards and in an effort to be fair and not influence one another, we will simultaneously reveal our rating.

VOICEOVER (19:07):
The Queens are Tabulating.

All right.
I'm holding up three and a half.
Crowns.
Trey is holding up four crowns.
I gave Michelle three and a halfcrowns, cause I thought it was a little bit above middle of the road for me.
I really liked that she addressed theconcerns of the other reviews, because I think that that's a common issue that people visiting this Knot page would be thinking.

(19:36):
And I think she gave nice generalstrokes of the experience.
I just wish maybe there was likea tiny bit more specificity.
not funny, we had a little bit of a spellingerror, uh, but nothing wrong with the Review!.
So a solid three and a half for me.
Why?
For.

I mean, I do feel very similar to you, but I went up to four.
Because I do think the ultimate impact here,it might have a deal breaking situation For.
me, where it's like, okay, it's possible tohave a very great experience here, even though it seems like lots of people haven't and I could take these specific names and ask hi, can I schedule an appointment with Clara?

(20:14):
Can I make sure Mauritz is my seamstress?
Like, you know, I couldreally sort of navigate power.
I like that it's level headed, especiallyin the bridal wedding industry.
It's like, everything is so high emotion.
So for that reason I gave it four crowns.

that makes sense.
You and I tend to differ in that regard.
I really like a good novella.
You like you like whenthey're more straightforward?

I think so.

Yeah.
Okay.
I love that.
All right.
Well, good.
Solid.
Review!
trey.
I guess to see if our opinion is swayed.
Once we hear the other side of the argument.

All right, so we'll take a quick break.
And when we come back, we're going to hearChelsey's I guess, novella version BRB.

BRB.

VOICEOVER (21:02):
We'll be right back.

It's time to take a quick spin on the Meryl-Go-Round for our game.
Brady.

Here's the deal.
Trey and I have each picked a rottenscathing, pithy One-Star-Zinger.
And with 30 seconds on the clock,we'll take turns, trying to recite the zinger in as many genres as possible

Just like queen Meryl Streep, who does it all.

before the clock runs out.

All right, Chels.
Whats your Zinger for today.

So you guys know my favorite is to do the crazy gag gift moments.
And this is from Amazon.
It is a one-star review written byMychal with a very unique spelling.
M Y C H a L.

Hm.

This is a one-star review by Michael for a beer belly Fanny pack.
And it's kind of gross.
You guys was an,, I'm a fan.
I, I wouldn't mind marryingsomeone with a little beer belly.
I'm not even going to lie, likeactually probably preferable in my case.
Um, but I don't think I would like it if theywere wearing a beer belly Fanny pack, just so I can describe it quickly for you guys.

(22:44):
It is a Fanny pack with a photo of a beer belly.

Is it Harry.

it's, it's actually a little less hairy than you probably think, but there is a little bit of hair involved.
Yeah.
So the subject is this isn't funny.

No.

And the Review!
is God.
Why does beer have calories?
That's it?

All right, Mike cow,

I know.
Right.

I'm going to strap you into a disgusting can of Natty light.

Ooh, such college memories.
Let's

you ready?

I'm ready.
Let's do it.

VOICEOVER (23:23):
Three, Two, One, GO!.

Why does beer have calories?

disaster.
show

God.
Why does beer I've calorie?

magic show

God.
Why does bear have galleries?

Southern

God.
does bear have calories?

drama.

God.
Why bureau of calories?
That's all.

job.
That was six diva.

Yay.
All right.
Trey.
Where is your zinger from today?

I have a One-Star-Zinger from Good ol ratemyprofessors.com.

Love that.

This is for an anthropology professor at UC Davis

Okay.

and the Review!
is an absolutely mindnumbingly, horrible lecturer.

Oh my God.
those.

wordy.
I'm going to stumble.
I have I'm for sure.
I'm positive.

All right.
I'm going to strap you into amarble composition notebook.

Ooh, that's my iPad cover.

Oh my God.
Amazing.
All right, so don't get any paper cards.
Okay.
Strap yourself into that cardboard exterior.
let's get this.
Meryl-Go-Round spin shallowly.

Let's do it.
Here we go.

All right.
Let's do it.

VOICEOVER (24:48):
Three, Two, One, GO!.

Absolutely horrible.

lifetime.

Absolutely my numbingly horrible lecturer,

Magic show

absolutely mind horrible.

Disney film into our

absolutely my numbingly horrible lecturer by boy.

all right.
Good job.
Trey.

Thank you.

I loved the readings there.
I really, I mean, book debt, what can I say?

Thank you,

Five trey.

but to make sure you are big winner.

Yay.

mazal Tov, Chelsey,

you.
Thank you.
Thank you.
I caught the bouquet.

I'm always a bridesmaid, never the bride.

VOICEOVER (25:48):
Review That Review.

All right.
We are back from that rousing game break.
And now Chelsey Donn.
It's time for your one star review.

Let's do it.
Okay.
So this is a one-star review for Pronovias.
As we've mentioned, it is written by Laura T.

Okay.

All right, here we go.
SEAMSTRESS STREAKED BLOOD ON MY GOWN.
READ ON!
Please, please, please.

Ah,

Order a Pronovias dress, but avoid the flagship location in Midtown Manhattan.

oh,

I was not one of the small pushy, bridal boutiques kind of bride.
So I found the huge glamorous flagship store,very attractive because they do tons of business and don't push you into anything.
I liked the big setting.
But what happens with a bigsetting is that you get lost.

(26:54):
And this is what happened to me.
Last fitting.
I scheduled a month in advance and broughtmy whole family with me to learn, to tie the bustle and take the dress home.
All appointments scheduled way in advance.
NO WORK HAD BEEN DONE ON THE DRESS!.

Oh, no.

Nothing!
I was forced to come back one weeklater, right before my wedding extremely stressful Coming back right before my wedding, NO WORK HAD BEEN DONE AGAIN!

Oh.

Sat in waiting room for 45 minutes while manager falsely chatted me up.
Seamstress, arrived, sweating, andthanking me for giving her more time.
After taking dress home, opened the bag.
Seamstress had pricked her finger andstreaked BLOOD DOWN THE FRONT OF MY GOWN!

Oh

four days before my wedding

God.

forced to find out of town dry cleaners and pay $300 bill.
Then noticed Garnett was SNAGGEDon the lower part of the dress.
Didn't bother fixing itbecause blood was main concern.
Total mess con contacted store.

(28:21):
All they did was apologizeand pay for the dry cleaning.
Contacted corporate after wedding askedfor a full refund on dress because they ruined the week before my wedding and stress and dry cleaning bills and drama.
They absolutely refused to refund me.

(28:44):
It was 1700 and said they didenough paying the dry cleaning bill.
So get your Pronovias dress at one ofthe many NYC shops, not the flagship.
TOTAL NIGHTMARE.
I should be suing them to be honest.

(29:09):
Whew, Laura T Laura T spill the tea on

Pronovias.
whoa.
Okay.
Wait, what is a Garnet?

Is it a fab?

something that was wrapped, whatever.

Something was wrapped.

I think my favorite part of the survey view is when Laura T says sat for 45 minutes while the manager falsely chatted,

I know I was like, what does that even mean?
I mean,

I get a clear picture, even though I don't know what it

Same, obviously there was some sort of major flub up

multiple times with the schedule.

with the scheduling, I don't know what was happening behind the scenes, but like something was definitely going on.
It actually kind of reminded me alittle bit of the wedding cake Review!
moment where it's like throw in the girl thatdoesn't know anything about the wedding cake Curry, because they like made some sort of mistake and scheduled people at the same time.

(30:13):
Like that's how I see the situation wherethe owner was probably like, you know, can I get you any tea or I'm so sorry again, you know, oh, when's your wedding?
Tell me about it.
Like, it's clear that they were.
You know, trying to, I understand.
Yeah.
Say face exactly.

I wonder what the reverse here is.
Like, if you are the bride and you miss one ofthese appointments, I wonder if there's a fee,

probably, there's always some sort of double standard.
I mean, the blood on the dress.

can't you just imagine?
Do you think that this isMurray it's from the other one?
Or do you think they have multiple seamstresses?

I think they have more, I don't think is Murray it's.
I don't think Marines would do that.
I just wonder, like, what was the lead up?
Was it like, she showed up and themanager had to go to the back and be like, oh my God, the girl is back.
Her wedding is like in a day.
Do we still didn't do the changes?
Do them really fast.
And then the woman was trying to do them reallyfast and hurt herself in the middle of it.

I think that's sort of the narrative that Laura might be thinking, because that is sort of how it occurred to me.
And that just makes me go intolike panic mode as the same stress.
Cause you know, you know that your manager hastold you, like, somehow this ball was dropped.
have to get here as soon as you can and like makethis work and then you accidentally cut yourself.

(31:33):
It's sort of like, then you go into panic

think that the seam stress didn't tell the manager?
Because I feel like even though this is reallybad and I'm sure either way Laura would have freaked out if like, God forbid this happened and they said, listen, like, I'm so sorry.
We had this accident, like, youknow, obviously accidents happen.
We want to take care of it.
We're going to get a dry clean, we're going to dowhatever we're going to take 20% off the dress.

(31:56):
Like if they had addressed it at thatpoint, you know, I'm sure Laura would have been upset and maybe left like a two-star review, but there is something about like, just sending someone with a bloody gown.
Like what if Laura didn't open thedress until the day of her wedding,

until the

that would have been

well, that's the other too, is like, I wonder, I wonder if I do, for whatever reason, believe Laura, that there on the dress.
So if going off of that assumption that eithereither the seamstress didn't notice or the same stress intentionally didn't share the information or the manager chose to keep it a secret because in order to address it in that moment after you've dropped the ball twice already, a week before.

(32:40):
you are going to have to refund fully.
I would imagine at that point, soit's possible that the manager was like, we're just going to ignore this.
And then an issue arises,we're gonna say no refunds.
I mean, I'm

if you would have to, like, I mean, this is a terrible situation, but I wonder if.
First of all.
I do think I agree with Laura.
I think they should have done more.

I do too, actually.

just paying for the dry cleaning is not enough.
Like I always get upset whenever somebodylike really messes something up and they just kind of bring you back to baseline when it's like, no, no, no, no, no.
Like.

Emotional distress.

There's like so much that goes into this and, and just paying for the dry cleaning does not address the error.
It's just like, oh yeah, we'regoing to pay for fixing our error.
Well, duh,

Right, right.
I mean, I appreciate that.
They covered the dry cleaning.
I appreciate that.
That, that didn't seem to be an issue.
It is interesting to me.
I, I recognize that it's like, just get throughthe wedding and then we'll deal with it.
But there is something that then feelsa little, like you've lost some power in your court to then the wedding has happened to then be like, you have to refund me.

(33:51):
Rather than like in the moment, be

Yeah.

is outrageously unacceptable,

I guess, but at the same time, it's like, if you're that close to your wedding, you are hysterical and your best friend maid of honor is just like, you know what, let me handle this.
I will bring this to a dry cleaner.
We will figure it out.
We will get the money back later.
I don't, we don't have to think like that,addressing it after the wedding is done.
It makes sense to me, I'm

It does make sense

I'm sure they took photos.
I'm sure like they, which is interesting.
Can you do photos on TheKnot?

I don't know.
I don't think so.

okay.
Cause that would have been really powerful ifthere photos, of course, but this is unacceptable.
This is a very useful Review!.
I mean, besides the fact that like it's gross,I think like, If I was going to go to Pronovias, I would come armed with this review and be like, I love your dresses, but like, I need to

keep

that like this does not happen to me otherwise, bye!

I agree.
I think that it has like outrageously valuable.
I, I just want to point out it'sinteresting that they start through Review!
with, please, please, please,buy here, but not at this one.
And then they end with please by the stressat a different, like, that is So, wild to me because they're really pointing out that it's management and like facility specific hires, not the actual Dress which is like a clarity that I think most one-star reviewers don't.

(35:25):
Pinpoint They be like in RegEd

Yes.

God.
I imagined that seems just freaking

God, me too.
Me too.
I was just going to address that.
I'm so glad you brought it up becausethat first line is like everything.
But I think that that leads intothe trustworthy factor here, right?
Because it's like, we've read plenty ofreviews where they just like throw in sort of dig type things on top of the issue.

(35:54):
And it feels like.

piling

Piling on, like, you're just like trying, like you have this issue and I would have believed you, but instead of just like addressing the issue as it is, you had a pile on, I really appreciated that Laura T did not pile on.

I think you're right.
I think that's why it feels so truthful.

It really, really does.
Like, I, I believe, I believe that mybelief that this is their experience.
I see the passion.
I mean, clearly we had a lot of all capsmoments, but It's funny because if you just read the all caps, you can kind of get the like shortened narrative.
It's like a, it's like an internal thing.
Like no work was done onthe dress to work was done.

(36:32):
Again, there was blood on the front of my gown.
It was snagged was a total nightmare.
Like if you're just reading the bulletpoints, you know, you get the full narrative, which is, which is pretty interesting.

So then do we think that narrative is common or a fluke?
I mean, I imagine the blood as a fluke,but I kind of, at first I really wanted to be defensive the shop and say, you can't say that because it's a big shop.
You're going to get lost in the fray.
I think that's like not factual.
Uh, but.

(37:04):
I do feel like it could be common.
It could be common.
I mean, they forgot to alter it

That's bad twice,

That is so that is so beyond the pale to

Not as that's bad.
I mean, once is one thing twice.
I mean, I do.
I think it's common.
Yeah.
I think that it's probably common amongsthonestly like the wedding dress industry in general, like I've had friends at other stores that have had similar situations.

Really

I have, I mean, not this situation, but just like other situations, thankfully, that, that seemed to have ended well, but like, at least in the beginning where it was like I showed up and it seemed like nobody was, nobody was ready for me to be there types of, but like, I do think it's interesting.
Like I think it is presumptive to say thatit's just because it's the flagship store.

(37:55):
I think we're grasping for anexplanation here because so.
Bizarre and these sort of smallerboutiques while interestingly enough, or is saying not really her jam.
I do think that they, in my mind, atleast the way this is all being described, they are more about customer service.
And like, you're the only onethat has the appointment that day.

(38:16):
And it's all about you andblah, blah, blah, blah, blah.
You know,

definitely an air of that.

There's definitely an air of that, which I guess maybe could be missing in this setting that I think Laura T is obviously sort of kicking herself for going this route.
I wonder how many otherpeople go to this location?
I guess that's something that I'mfeeling a little bit confused about.

Yeah.
I'm unsure.
What do you th this is neitherhere or there, but struck me.
What do you think aboutLaura inviting their entire.
Family for the final fitting.

Not

that seems like such, but it feels like such a giveaway.
I mean, I recognize it's like to learnhow to tie the bustle and stuff, but the wedding is in a week or I guess two weeks,

I don't know.
I mean,

it just feels like the big reveal, like to invite the whole family to come for the final fitting versus like the big shock and awe of seeing you on the wedding day.
But maybe that maybe I'm I'munaware because I don't do.

Yeah.
I mean, that didn't, thatdidn't raise any flags for me.
I think that, that, that makes sense.
Especially if you have a dress with a difficultbustle, my sister had a dress with a D difficult bustle, and I went to like multiple fittings to learn how to do that thing.
And it still took us a long time.
So.

when was this written?

This was written in 2018.
So pre pandemic,

I wonder, because to me, I feel like $1,700 for a wedding dress isn't that crazy?
Obviously that's a lot of money that'sa privileged statement, but I feel like wedding gowns are like astronomical.
And when you look at the budget of a wedding,1700 doesn't seem that outrageous to me.
I mean like wedding rings, like atTiffany's are a thousand dollars.

(40:03):
So this is like,

No is low for a dress, but I don't know.
funny when I first read that part, I was like,are they talking about the full refund or are they talking about the dry cleaning and drama?
Like did they have to have a fewsessions with their life coach

well, they said though dry cleaning was 300, so that's like a large

and then $1,400?
That is emotional.

I took that as the price of the gout, which in my mind, if you have, if you're an international franchise, you could refund 1700 dollars.
It's not even that much.

Right.
Well, that's why I think theywere saying it was only $1,700.
I don't know.
I definitely think they could have done more.
They should have done more.
I'm I'm on Lord he's side, you

Wait devil's advocate at the beginning of the Review!
to does Laura mention how early in theprocess they bought the dress, because we get a timeline that the final fitting had to be the week before, but I'm wondering do They give us dates on the backend as well?

They don't, but they said that they scheduled the last fitting for a month in advance.
And you know, if they're scheduling it inadvance, they must've gone several months prior.

that was my only sort of devil's advocate is like, was Laura coming to them with a rushed timeline

then it says, well, no, because the next sign, after that, you know, they brought their family learn how to tie the bustle.
They say all appointmentsscheduled way in advance.

what does that even mean though?

Well, I mean, I feel like way in advance me and if they're saying it was a month and you're saying way in advance, I think it has to be at least a couple months.

know, I think I'm on Laura T side

I think we have to be on Lord he's side.

We never really addressed humor or entertainment.

right.
Not humorous, really.

cause

Um, not a funny matter, really, almost like a horror movie.

But I thought it was funny, especially under the context of a horror movie.
the death.
The funny part to me is that Laura assumes thatthey pricked the finger, like the explanation they give for the blood as a pricked finger.
I just think prick seems very dainty and delicate,

right.
Actually, that is interesting because sometimesit's like a prick and then they're saying they streaked blood down the front of the gown.
So it's like if I think of a prick, Ithink of like a little dot of blood, which again would still be upsetting.

But different than streaked.

streak across the front of the gowns.
Seems like there's no way that theseamstress could have missed that.

I think a street blood as like Carrie's face and carry.
I think Carrie's gown is devoured, but I thinktheir face a straight to the blood, what.

I'm like the garden, it was snagged on the lower part of the dress.
So that's, I guess that'slike a second issue, right?
So it's like the first issue is thatthe blood and the second issue is that it snagged we've multiple issues here.
This is not looking goodfor Pronovias in my opinion.

Yeah.
I think I could crown west.
All right.

VOICEOVER (42:56):
The Queens are Tabulating.

All right.
I'm only up four crowns treysholding up four and a half crowns.
Trey, let us know why fourand a half crowns or Laura T

I only took a half crown off because of this final hour discrepancy between The word pricked and streaked.
I trust Laura.
I don't think this is humorous.
I, I think that this could be common tofear that you're being lost in the fray.
If it's a huge flagship, the spelling was great.

(43:32):
I liked the synopsis of the cap caps.
Like you could just get the bullet points.
think it's incredibly uniqueinformation, very valuable.
I think they should have got a refund andI don't think I ever really feel that.
But I am curious now, was it like a little bit ofblood or was it like very noticeable blood I wish there wasn't that much, so, but I was take this, like you said, I really would take this with me.

(44:01):
If I fell in love with a gallonfrom this company and I was.
Called the day before every fitting tomake sure that everything is good to go.
And I would say, don't just say yes.
Can you please put me on hold,go back, look at the gown.
Confirm it's been altered.
Come back to the phone, takeme off hold and say yes.
Before I trot my little ass down there.

(44:22):
dieting.
I'm trying to get fitted for the stress.
Like this is very serious.
So four and a half for me.
I'm really sore.
Sorry.

I'm really sorry.

I'm really sorry.
Laura T I'm from Canada and I F feelfor you and thank you for sharing your experience to like help other people.
So that's why Chelsey, why did you say four?

Really like good arguments, try it.
Almost making me feel like I should reconsideran, Aplara two to a four and a half.
I agree with everything.
You said so many great things about those.
Review!
love the like cap synopsis, likereally interesting technique.
Really good cautionary tale here.
I guess I gave it four because I thought thisisn't going to be everybody's experience.

(45:06):
And I know that that's like,you know, crappy because.
This was Laura T's experience, but I still don'tthink everyone is going to have this experience.
And I am trusting Michelle where, you know, Ithink if I went in armed with Michelle's Review!
and made sure that I had the same stressthat, that she had, I think I would be okay.

(45:26):
And because of that, I gave Laura T4 crowns,but I so feel for you Lord Lortie and I hope that you have a beautiful marriage now, and this is so far in your past.
And.
That you had to go through this.
And I hope that Pronovias learned a lessonafter this experience at very least.

Yeah.
I have.
So, oh, that's tough.
It's an example of just give the refund becausethis Review!, it's going to be on the internet for

Right.
It's like what mark two Minnelli wassaying, like, you know, like sometimes you gotta just eat it, costs, pay it forward and know like it's going to come back to you in the form of not having a Review!
like this.
On your page, you know, it is.
And, and the other thing,I'm not sure, I'm not, sorry.
I'm not as familiar with, withKnot, can you have a reply or no?

you can.
DJ spend foul

Oh, that's right.
What am I saying?
Yes.
So like, that's another thing I guess I could,I could say against Pronovias here is that if this was my company and TheKnot is, as we know where everybody is going to look up reviews for their wedding, how are they not responding to

I don't know.
It's tough.

Even just to respond to Laura and say, you know what, we, re-read your review.
We thought about the situation.
Again.
We want to refund you if youwould be, if you would consider.
Taking the Review!
down.
We'd appreciate it.
We just, you know, like they, I justfeel like it's an, it's an interesting thought to think that the Review!
is another opportunity for the company tostep up, you know, and we've seen it happen before where it's like someone has a terrible experience rights or Review!, you know, there's a reply and then you can almost see, see, sometimes someone will then edit the Review!

(47:15):
and say, you know, after speaking tomanagement, blah, blah, blah, blah, blah, blah.
Right.

can get points back.
Yeah.

Yeah, you can get points back.
And so I think that if Pronovias is notlooking at that Knot page, they ought to be,

Yeah.

you know, and that's sort of my final thoughts on Pronovias.
I think that the dresses must be reallynice because we're hearing that consistently across the board, but this customer service issue, I think, needs to be ironed out.

Yeah definitely.
I think the fault lies at Pronovias becauseit's awful circumstance, but that's again, at the fault of the scheduling, like you to tailor it twice so well, which we're assuming is.
true.
It's possible that that could befabricated, but and then if there's blood, then like what, it's just like, that's terrible and not Laura fault, so.

it's not Laura T's fault, but Laura T has to deal with it, you know?

All right.
Chelsey definite journey.
All right.
My queen, we have reached the mostRegal portion of our show Chelsey.
Who are you inducting this week for?

VOICEOVER (48:25):
My Royal Highness.

thanks for asking.
Try.
So sometimes My Royal Highness seescome out of real life circumstances.
I was changing my sheets in my bed recently andI gave my comforter a nice, good shimmy shake.
Um, and in the process, I guess Ihad the remote control in the bed.

(48:48):
And so it, it got lost behind the bed.
Okay.
Then I wanted to watch TV and they couldnot find the remote for a very long time.

Oh, my God.

And then I thought, God, you know, like what first world problems, not everybody.
Has a TV.
Okay.
Let alone a remote control.
And then also what did we dobefore the remote control?
You know,

got up on our,

got

and we.
turned dial.

Exactly, exactly.
And it's just so funny to me.
These modern day conveniences thatwe just totally take for granted like, oh my God, pass me the clicker.
I think we ought to take a momentto thank the remote control and whoever invented the remote control.
So I don't know, but whoever you arethank you because you've made our lives so much easier and sometimes.

(49:43):
You know, appreciate things like you, remotecontrol until we don't have you for an hour.
So with all that in mind, I would love to takethis moment to acknowledge you remote control and officially induct you as My Royal Highness.

That's a good one.

Oh, wait.
Is it good?

Also like those universal remotes that are like, we'll do like multiple things, the DVD player, the

Oh, yeah, those setting those up sometimes can be, you know, Trey, Trey witnessed me trying to set up our, our microphones.
So you can only imagine

So Kelsey's microphone, cradle has like bands like, uh, like rubber bands basically to keep you from hitting it, to create friction.
You know, it's a common thing.
And I sent one to Chelsey and she started openingup before calling me and she undid all of the bands, which is not part of opening or packaging.
It's like to keep it like gravity, butshe just undid all of the rubber bands.

(50:49):
We never got it back.

No, it's never

was like a possible, oh hilarious.
No, I concur with the remote control.
Really do love it.
I love that app for the remote onthe iPhones you can like it as a

Yeah.
If you're in trouble.

Amazing.
All right.
Well, that's it.
We did a queen that is anotherround on the R you lay our cue fair.
This wheel.

thank you for joining us today in this holy matrimony.
If you like what you heard, pleasetell a friend, do not object to just pass along information, please.

And as an ordained minister, if you didn't like what you heard, please.
tell an enemy.
Join our mailing list at www.ReviewThatReview.Comto stay up to date with the goings on The Queens, or click the simple link in our show description below.

Hey, our voicemail box, but in all seriousness, James, James, James, James.
Thank you.
Um, I love when you guys leave usvoicemails, it's literally my favorite thing.
Don't be shy.
Use a voice do what you need todo, but call 1-850-REVIEW-0 today.
You can also follow us on allthe socials at @TheReviewQueens.

(52:01):
I'm at @ChelseyBD.

So glad one of your favorite things about the podcast is not me...
Okay.

Uh we'll know, like you're

Let it Go.
Elsa.
You've already said it.

You're my work podcast husband.
Is that not good enough for you?
I have your ring around my finger.

How Dare you.
And I'm at @TreyGerrald
on today's after show pod.
We are rating.
I'm really proud of today's.
Um, we are going to rate and reviewa one star review from chewy.com.

Yes.

a formal dog and cat tuxedo.

Oh my God.

So to find out what made Chelsey say

Unless I marry someone that's a billionaire, which I'm very open to Patrion.
Um, and to find out what made Trey say.

also, I don't understand the difference between notes for two and Dracula or at the same person.

Then join our patreon Page at www.Patreon.com/ReviewThatReview to hear our special members only after show podcast.

And remember

Ignore the haters.
You're a queen.

nonspecific queen.

Bye.

bye.

Bye.
Love is love.

VOICEOVER (53:25):
Review That Review is an independent podcast.
Certain names have been redactedor changed to protect the guilty.
Executive Produced by Trey Gerrald and ChelseyDonn with editing and sound designed by me.
With Voiceover talents by Eva Kamensky,our cover art was designed by LogoVora and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

I am an ordained minister.
I wasn't kidding.

I mean, how hard is it?
You just go on the website and sorry...

HOW DARE YOU!
And yes, you're right.

it's like a true, their fault, like true or false, like you

you didn't even take a beat to be impressed.
Do you ever take a millisecondto be impressed by that!

All Episodes

Episode Transcript

Popular Podcasts

Stuff You Should Know

Dateline NBC

On Purpose with Jay Shetty

.css-15opob5{left:0;position:absolute;top:0.8rem;} All Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Episode 44: Wedding Dresses 1 vs 5 Stars

Episode Transcript

Popular Podcasts

.css-r6mb8g{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:1;overflow:hidden;}Stuff You Should Know

Dateline NBC

On Purpose with Jay Shetty

All Episodes

Episode 44: Wedding Dresses 1 vs 5 Stars

Stuff You Should Know