Kyle Majchrowski and Jon Grant engage in a deep conversation with Jami Momberger, the Senior Director of Patient Experience at St. Luke's in Boise, Idaho. Jamie shares her journey into healthcare and her passion for improving patient experiences through empathy and human connection. The discussion covers the importance of understanding what patient experience is, the need for empathy in healthcare, and the innovative framework of humanizing healthcare. Jamie shares an example process of bedside handoffs and how they can be transformed to include patients in the conversation, fostering trust and connection. The conversation also highlights the challenges of implementing change in healthcare practices and the importance of intentionality in designing impactful processes that prioritize people.
Takeaways
Standardization in healthcare can coexist with humanity.
Humanizing healthcare involves caring for both patients and staff.
Trust is built through intentional connection and communication.
Small changes can lead to significant improvements in healthcare.
Intentionality in processes enhances emotional impact.
rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant
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