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May 20, 2021 27 min

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  • Startups like Uber and GreenPal succeeded by giving the common person a top-tier experience
  • Action Steps:

  • Get a job as a concierge in a luxury hotel and note the ingredients essential to a smooth, positive and remarkable check in experience
  • Discover ways to automate the most remarkable check in experiences. You could implement an app that senses location, includes pre recorded audio and video content, and tightly coordinates concierge behaviors.
  • Partner with some mid range hotels, get paid as a consultant while testing your idea within their ecosystem. Sell them on the fact that customer satisfaction can dramatically be increased with lower wait times: a 5 minute wait to check-in lowers guest satisfaction by 50%
  • Create a metric like lowering check-in times just 30 seconds and raising customer satisfaction to five stars
  • Links:

  • GreenPal
  • How Check-In Wait Times Impact Hotel Guest Satisfaction

  • Bryan Clayton is CEO and cofounder of GreenPal an online marketplace that connects homeowners with local lawn care professionals. 

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