Ep. 163 - Is Your SaaS Ready for the Agentic AI Era?

Guests: Ken Lempit, James Ollerenshaw, and Rob Curtis

AI isn’t just a bolt-on anymore—it’s rewriting the rules of SaaS from the ground up.

In this episode, Standup Hiro co-founder Rob Curtis and tech strategist James Ollerenshaw join host and GTM expert Ken Lempit to unpack how Agentic AI is forcing SaaS leaders to rethink everything: product design, go-to-market, customer trust, and even internal culture.

From natural language interfaces to the rise of AI “co-workers,” they break down why SaaS companies that adapt will dominate—and why bolt-on AI features won't be enough to survive.

📌 Key Takeaways:

• The Age of AI Co-Workers
  Forget copilots. The next SaaS revolution will be about true AI teammates—systems that work with you, not just for you.
• Natural Language is the New UI
  SaaS buyers are expecting to talk, not click. Voice-first experiences and conversational commands will soon be table stakes.
• Trust Is the New Battlefield
  Enterprises are more forgiving of human errors than machine mistakes. To win with AI, SaaS leaders must prove not just capability, but reliability.
• Bolt-Ons vs. Reinvention
  Tacking AI onto legacy products won’t cut it. Companies willing to re-architect around AI-native principles will seize the biggest opportunities.
• Invisible Software is Coming
  Many SaaS tools will fade into the background, powering workflows behind the scenes. The battle for customer love (and margin) starts now.

Heads up: This episode runs longer than usual—but for good reason.
We go deep into the real-world implications of Agentic AI, from product strategy to pricing models, trust, and the future of SaaS UX. If you're a SaaS leader trying to stay ahead of the AI curve, every minute is packed with actionable insights that could reshape how you build, sell, and scale.

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