How Are 2025 Admin Predictions Holding Up So Far?

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce.

Join us as we revisit the team’s predictions from the beginning of the year for how Agentforce will change the game for admins in 2025. 

You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Joshua Birk, and Kate Lessard.

Agentforce content highlights from 2024

I started by asking the team which content from 2024 still holds up. Between “Automate This” and “How I Solved It”, Jenn puts a lot of great stuff out there. However, she pointed to her modular flows walkthrough on the blog. By breaking complicated processes down into smaller chunks, you make it easier to reuse bits and pieces of them in future solutions.

Kate was more focused on the big picture. In her blog, “Introduction to Agentforce for Salesforce Admins,” she explains why admins are the perfect candidates to become the go-to AI expert in their organizations.

Unsurprisingly, Josh got a little more technical with his answer, highlighting the growing importance of Retrieval Augmented Generation (RAG) and simple prompt engineering. He points to his interview with Nochum Klein about how he uses Agentforce to organize and search information security documentation at Salesforce.

How Agentforce will help admins in 2025

The team also looked ahead to 2025, and I think it’s fun to look back on how things are shaping up now that it’s July.

Kate was focused on how Agentforce will affect admins’ core responsibilities. The agents you build make life easier for both you and your users. However, she pointed out that security and AI governance will be critical as it becomes easier for more people to interact with your data.

Jen was excited to launch two new video series in 2025. If you haven’t yet checked out “Automate with Agentforce”, it’s been incredibly helpful in showing all the cool new solutions you can build with AI. She also has a series about how she’s learning Agentforce, which is a great place to get started.

Finally, Josh was excited about building AI agents that interact with documentation and metadata, enabling faster support, onboarding, and troubleshooting experiences. When combined with Slack integration, you can save your users so much time.

What we’ll be saying at the end of 2025

To finish out the episode, I asked the team to make predictions for what we’ll be saying at the end of 2025.

• Josh: “It’s the end of 2025, and I can’t believe Salesforce Admins found Agentforce so easy to work with.”
  
  

• Kate: “It’s the end of 2025 and I can’t believe Salesforce Admins are creating dynamic experiences this advanced!”
  
  

• Jen: “It’s the end of 2025 and I can’t believe Salesforce Admins can now do things like troubleshoot user management issues faster than ever before!”

It’s halfway through the year now, so how did we do? And how is your 2025 going? Are you working with Agentforce? Navigating new AI tools? Hit us up in the Trailblazer Community and share your admin wins and lessons.

Podcast swag

• Salesforce Admins on the Trailhead Store

Learn more

• Jen’s 2024 blog post: Embrace Modular Flows to Build Smarter Automation for Agentforce

• Kate’s 2024 blog post: Introduction to Agentforce for Salesforce Admins

• Kate’s other 2024 blog post: Advance Your Admin Career With Dev Fundamentals

• Josh’s 2024 Salesforce Admins Podcast Episode: How Agentforce Tr