Slack Is Redefining the Salesforce Admin Role

Today on the Salesforce Admins Podcast, we talk to Nicole Pomponio, Director of Delivery Management and Operations at SaltClick.

 

Join us as we chat about how admins can unlock the full potential of Slack in Salesforce.

 

You should subscribe for the full episode, but here are a few takeaways from our conversation with Nicole Pomponio.

Why Slack is changing what it means to be an admin

If you’re planning on coming to Dreamforce this year (or catching it at home), you’re probably going to hear a lot about new ways of combining Agentforce and Slack. That’s why I’m excited I got a chance to sit down with Nicole for this episode and have a conversation about her Dreamforce presentation.

 

Nicole is the Director of Delivery Management and Operations at SaltClick, a consultancy for Salesforce and Slack, so she’s eager to find new ways to get the most out of both platforms. The ever-deepening integration between Salesforce and Slack means there are all sorts of new ways to connect users with data.

 

As Nicole explains, all this means that the entire idea of what an admin can do is becoming more and more expansive.

Getting organizational buy-in for Slack

If your organization isn’t using Slack, how do you get the buy-in you need to overcome inertia? And if you are using Slack, how do you get the most out of it?

 

Nicole is an admin, but she’s also a decision-maker at SaltClick, and when she puts on her leadership hat, she wants to hear about business problems and possible solutions. So the key to getting buy-in is to reposition Slack from something that sends messages to something that can solve real business problems.

 

“I think the magic of Slack is that when you're using it and when you're using it right, it's easily adopted,” Nicole says, “you don’t have to sell it because when you use it, you showcase it.” For example, identify how many meetings can be eliminated with a dedicated channel on Slack, or show how much you can simplify your team’s workflow with the Jira integration.  

Tips, tricks, and best practices for Slack

As Nicole explains, it’s helpful to establish some rules of the road for how your organization will use Slack. Here are a few tips to get started:

• Have consistent naming conventions for channels. SaltClick uses prefixes to keep things organized: #ext for external channels, #int for internal channels, and #salt for fun stuff like #salt-babies.

• Let your users know how to organize things for themselves, especially how to leave or mute a channel that they don’t need to use every day.

• Make a channel for dedicated Slack support, so you can quickly help folks who get stuck.

• Establish guidelines for what Slack etiquette means at your organization and any emojis you’re using.

• Make space for fun, but mostly on a different channel from work.

 

Make sure to check out Nicole’s Dreamforce presentation, in-person or online. And don’t forget to subscribe to the Salesforce Admins Podcast so you never miss an episode.

 

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Learn more

• Salesforce Admins Podcast Episode: What Can Salesforce Admins Do With Slack and Agents?

• Salesforce Admins Podcast Episode: What Can Salesforce Admins Do with Slack Integrations?

• Salesforce Admins Blog: Slack and Salesforce: The Power of No-Code Automation