The Power of Agentforce and Slack for Building Custom AI Agents

Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack.

Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Gillian Bruce.

If you can build on Salesforce, you can build on Slack

Peanut butter and jelly, macaroni and cheese, cookies and milk—some things just go together. That’s why I’ve brought Gillian Bruce back on the pod to talk about her new role as Director of Developer Marketing at Slack. 

Gillian’s still a Salesforce Admin at heart, and she’s constantly seeing new ways that Slack can help admins with low and no-code solutions. If you can build in Salesforce, you can build in Slack. And with powerful features like Slack Canvas, Slack Lists, and Workflow Builder, you have a ton of flexibility to communicate information effectively and save time for your users.

She also has another great combo to add to our list: Agentforce and Slack.

How to combine Agentforce with Slack

Slack has over 2600 integrations, allowing you to bring in data from Jira, Workday, Salesforce, and more. This lets you build workflows for users and share information with them without needing to set them up on every platform you’re using. But how can you help them interface with all of that data?

That’s where Agentforce comes in. With Agent Builder, you can create custom employee-facing AI agents for Slack to cut through the noise. These agents can update information in Salesforce, pull data your users need to know, give them a summary of service interactions with a customer, and it all happens in Slack.

Get started with employee-facing AI agent templates

If you need some help getting started, we’ve got you covered. Slack has built a plethora of templates for employee-facing AI agents that you can adapt as needed. For example, there’s a product specialist agent that can ingest documentation and answer questions from your users so they don’t have to pull up a bunch of PDFs.

If there’s one thing Gillian wants you to know, it’s that every Salesforce Admin should be building in Slack. “It's going to not only set yourself up to be super valuable to your organization in this era of agents,” she says, “but it also is going to open up so much more possibility for you career-wise.”

Be sure to listen to the full episode about more cool things you can do with Salesforce and Slack, and why you might see Gillian at your next Dreamin’ event. And don’t forget to subscribe to the Salesforce Admins Podcast.

Podcast swag

• Salesforce Admins on the Trailhead Store

Learn more

• slack.dev

• Slack Developer Program

• Workshop: Build an automated workflow

• Salesforce Admins Podcast Episode: What Can Salesforce Admins Do with Slack