Unlocking More Value in Salesforce With Foundations for Sales and Service

Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce.

 

Join us as we chat about Salesforce Foundations and why it’s the key to unlocking the power of Agentforce.

 

You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie Cliff.

Introducing Salesforce Foundations

Everyone’s excited about Agentforce and everything you can do when you combine Salesforce with AI. But what about smaller orgs? How will EE or UE orgs be able to keep up without access to all of the bells and whistles?

 

That’s exactly what Eddie and his team have been working on with Salesforce Foundations. It’s a free way to add the basic capabilities of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Data Cloud, and Agentforce to your org.

How Salesforce Foundations supports AI and Agentforce

 

Salesforce Foundations eliminates the need for 3rd-party solutions to do that one little thing, like creating a payment link, or triggering a marketing campaign based on Commerce data. You can get all this cool cross-cloud functionality without having to upgrade your org, allowing you to start building that full Customer 360 in Data Cloud.

 

And this is crucial because Salesforce Foundations also gives you access to a freemium version of Agentforce. “What’s really cool,” he says, “is that as you do more and you use more of these cross-cloud capabilities, your data in Data Cloud gets richer and more powerful and so does Agentforce.”

 

And did I mention it’s free for Sales or Service EE and UE users?

How to activate Salesforce Foundations

Getting started is as easy as going into Setup and clicking on the Salesforce Foundations node. You’ll go through a checklist of everything you need to get going. From there, you’re in for a whole new world of segmentation, personalization, and automation.

 

Listen to the full episode for more from Eddie on Salesforce Foundations and what’s coming next, and don’t forget to subscribe so you never miss an episode of the Salesforce Admins Podcast.

 

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Learn more

• Trailhead: Salesforce Foundations: Quick Look

• Help docs: Considerations for Salesforce Foundations

 

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