Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator.
Join us as we chat about how she uses AI in her consulting and Salesforce Admin work, and how she’s built a career in tech without a traditional tech background.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Megan Tuano.
The misconception about tech careers
Megan started her career at UC Berkeley as an admissions and career counselor for a data science program. Watching her students break into the tech industry without a traditional tech background inspired her to make a career shift of her own. She didn’t have to look far for inspiration—she was already using Salesforce every day to move students through the admissions process.
Many people believe a career in tech requires a background in engineering, but Megan shares a different perspective. You don’t need to know how to code to be a business analyst, a product manager, or a Salesforce Admin. And AI is transforming the landscape even further.
AI’s impact on consulting and problem-solving
One thing that stands out to me about Megan’s story is how well she prioritized her learning. She started with her career goals, and then worked backwards to figure out which Salesforce certifications she needed to achieve those goals. And the biggest difference-maker in her career has been learning how to use AI in her consulting and Salesforce Admin work.
When she’s solutioning, Megan uses AI to help her brainstorm. For example, if she’s building something to solve a specific business problem, she might ask ChatGPT to suggest other use cases she hasn’t thought of. AI helps her generate ideas beyond her personal experience, making her consulting work more effective.
The importance of soft skills in tech
We also touched on soft skills and why they’re so important for Salesforce Admins. Getting your users to buy in to what you’re trying to do and how it can help them is all about showing that you care and that you’re here to help them.
One way you can do that is by asking questions. Don’t be afraid to ask about a business process that you don’t understand—it shows that you care and want to get it right. In tech, your soft skills will make you stand out.
If you want to hear more from Megan, be sure to check out her YouTube channel. And don’t forget to subscribe to the Salesforce Admins Podcast so you never miss an episode.
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Learn more
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Megan’s article on Salesforce Ben: Can ChatGPT Replace a Salesforce Consultant?
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Trailhead: Prepare for your Salesforce Certified AI Associate Credential
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