Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠
Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions.
Timestamps ⏰
03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven.
04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation.
05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions
09:25 - Optimizing Business Processes & Time Management Before Automation
13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations.
18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies
23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events
26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education
30:53 - Closing Remarks and Appreciation for Event Participation.
In this Episode, here's what you can expect to learn:
-
Exploring how tools like Avoca boost booking rates and operational efficiency.
-
Automating call handling and customer interactions to save time and resources.
-
Integrating new technologies while retaining a personal touch in customer service.
-
Merging technology with expert knowledge for superior outcomes.
-
Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com