Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞

Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈

 In this episode, here's what you can expect to learn: 

• How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers.

• The role of actionable data in improving booking rates and making smarter decisions.

• Strategies to create a technology-friendly culture that drives business success.

• Insights into hybrid operations with AI agents for better customer experiences.

• A deep dive into how Frederick Air boosted booking rates from 75% to 98%.

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Links & References:

LinkedIn: 

• Boris Valkov

• Frederick Air

• Lace 

Website:

• Frederick Air

• Lace

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla