Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.
Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge.
In this episode, I talk about a way to confirm what our customers really care about and provide a tool that will help keep our teams mindful of how our customer assesses our performance overall.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com
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