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June 24, 2021 34 min

Frank Idris, Vice President of Resort Operations, talks LEGOLAND.  Franks shares behind-the-scenes explorations, secrets, and not-to-miss experiences for an unbelievable adventure.  He talks a bit about the history and background of LEGOLAND that has made it the ultimate family destination.  Listen to Frank’s professional journey and how working in many of the hospitality positions allowed him to learn all the ins-and-outs and aspects of each job.  Frank chats about the challenges of the last year and new initiatives started.  He shares his customer service strategies to promote the success of operations and why empowering employees is the path to prosperity and overjoyed customers.

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