Hospitality means anticipating and meeting the needs of guests with empathy, respect, and efficiency, aiming to provide exceptional service and memorable experiences.
"The heart of hospitality, for me, is the ability to focus completely and totally on one person, even if only for a matter of seconds, yet long enough that you've got a clear connection, a channel between the two of you." Micah Solomon
Brittany Blackman is a hospitality expert and leadership coach who helps service-driven teams communicate better, get on the same page, and actually enjoy the work they do together. With over a decade of experience leading small teams and building businesses from the ground up, she now partners with companies to improve team dynamics and create people-first cultures that truly work.
Favorite snack is peanut butter filled pretzels
Music-"Homesick" Copyright 2018. Written by Shireen Amini. Produced by Shireen Amini and Mike Davidson of Plaid Dog Recording (Boston, MA).
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