Most dealers know they should do more to get more referrals; they just don’t have time to do it. In other words, it’s common knowledge, not common practice. By creating a referral marketing system, valuable, money making referrals will happen in a more systematic, reliable and predictable way.
In this podcast, I discuss the huge difference between Word-of-mouth vs. a referral marketing system
Want to improve customer service and get more referrals? Here are a few lists I’ve put together that might help:
· The 12-point customer complaint checklist
· 11 things you can do to really make a difference
· 9 great customer service ideas
Dave Carleton
https://SpaPoolMarketingSuccess.com
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